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Wholesale B2B eCommerce: Platforms, Trends & Tools You Need

Groove

Introduction The explosive growth of wholesale B2B eCommerce is transforming how businesses operate in the wholesale industry. This shift from manual processes to digital channels enables real-time order processing, inventory management, and personalized pricing. This benefits upselling and cross-selling efforts.

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How 2 Brands Navigate the Chaotic Chat Channels of Modern Ecommerce Customer Service

BigCommerce

Add to that anxiety the massive volume of customer requests ecommerce businesses get in comparison to other industries. What is Multi-Channel Ecommerce Customer Service? This is what multi-channel customer service aims to solve. This is what multi-channel customer service aims to solve. You should be.

Channel 402
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Generative AI in Retail: 4 Predictions for 2025

Retail TouchPoints

The retail industrys rapid adoption of generative AI technologies will continue in 2025. In 2025, four key trends will drive the adoption of gen AI in the retail industry: 1. Throughout 2024, many retailers moved gen AI projects from pilots into production. Multimodal AI will unlock new insights and value.

eCommerce 302
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Your Complete Guide to an Accurate Inventory Count Across All Sales Channels

BigCommerce

Cross-Channel Inventory. If you’re selling through multiple sales channels like Amazon and eBay plus your own site, you’ll need cross-channel inventory management to avoid mistakes. This can save you money on storage, but will also reduce the burden on cycle counts by ensuring that you never have too much of an item.

Channel 414
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In 2025, Changing Consumer Demand will Reshape the Supply Chain

Retail TouchPoints

These shifting expectations arent reserved for traditionally digital products or industries like retail. In fact, perhaps the most dramatic changes are occurring in the grocery industry. Certain models also boast dual or multi-arms, enabling a greater pick-per-minute ratio than human laborers.

Supplies 279
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Resilience is Key as Payments Acceptance becomes Mission-Critical

Retail TouchPoints

Each sales channel (till, self-checkout, queue-busting, customer service desk) can be designed to use different communication methods and processing paths, ensuring that a single failure wont disable all in-store payment options. A multi layered, end-to-end approach is essential.

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Amazon Continues Push Beyond its Own Ecosystem with Debut of ‘Supply Chain by Amazon’

Retail TouchPoints

Piyush Saraogi, VP of Worldwide Fulfillment by Amazon (FBA), described Supply Chain by Amazon as a “huge game changer for sellers,” adding: “Similar to other areas where Amazon has decided to go big, we believe it’s going to spark a lot of competition and ignite new innovation that will drive the entire industry forward.”

Supplies 299