Groove

DECEMBER 11, 2024

Why a Strong eCommerce Email List Matters eCommerce email marketing is one of the most important channels to generate traffic, conversions, and revenue for many businesses. In fact, email marketing has the highest ROI of any digital marketing channel, generating an average of $42 for every $1 spent.

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eCommerce Social Media White Paper Seminar 317

Retail TouchPoints

JULY 27, 2021

The pandemic’s disruption of the retail industry has driven a lot of change over the past 15 months, from an increase in online shopping to the rapid adoption of omnichannel fulfillment options. Because for consumers, omnichannel shopping is insanely convenient. Your Omnichannel Strategy Is Happening in a Silo.

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Omnichannel Shipping Costs Shipping Fulfillment 312

Retail TouchPoints

NOVEMBER 6, 2023

of total retail sales in Q1, ecommerce continues to have a big influence on the retail industry at large. As the divide between digital commerce and in-store shopping shrinks, the spotlight is now on the role omnichannel retail strategies play in both driving traffic to brand’s websites and foot traffic to physical stores.

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Omnichannel Social Media Channel Mobile 312

Retail TouchPoints

DECEMBER 14, 2020

The industry has come a long way from the scramble of March 2020, when essential retailers’ shelves were empty and non-essential retailers had to revamp their entire business models. Omnichannel Means One Channel, Not Two Connected Channels. Production is No Longer a Challenge, but Logistics Remain Strained.

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Omnichannel Webinar Merchant Services Supplies 306

Retail TouchPoints

JULY 20, 2022

OSF Digital’s Digital Strategy team (formerly known as FitForCommerce) developed the 2022 Omnichannel Retail Index (ORI) to establish a benchmark for current practices and, most importantly, provide a set of actions and recommendations for the future. We used to talk about multichannel, then it was omnichannel. Loyalty programs.

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Retail TouchPoints

DECEMBER 31, 2024

Welcome to the world of retail returns, an expensive, cumbersome yet essential part of the industry. Customers today want consistent, personalized experiences across channels with multiple payment options and faster refunds. She has a Bachelor of Science (BS) degree in Industrial Engineering from Georgia Institute of Technology.

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Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

MARCH 5, 2025

Her knowledge and hands-on approach to driving these areas of the Davids Bridal business will be critical in the companys efforts to expand into new categories, and even new media channels, following its second bankruptcy in 2023.

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PayPal Omnichannel Customer Experience Technology 214

Retail TouchPoints

AUGUST 28, 2020

The idea is that you can get the barometer from your customer, take a stand on something that’s relevant to them and actually modify how your business works because a lot of things are far more transparent — that’s kind of how you want to do it in the big picture, and you can use social media channels for that,” said Conder. “I

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Retail TouchPoints

DECEMBER 17, 2024

Furthermore, the integration of inventory visibility and search reduces the likelihood of stockouts and overselling while enabling seamless cross-channel fulfillment. Moreover, only 8% of supply chain executives say their organizations are properly structured to operate successfully in an omnichannel model.

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eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

AUGUST 3, 2021

It has been a year since the pandemic rocked a fashion industry that was already feeling the pressure of trying to keep pace with consumer shifts toward digital, ethical sourcing and eco-friendly products. 2021 will continue to be an uncertain year, with business growth slow to pick up for the industry.

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Retail TouchPoints

AUGUST 20, 2021

But industry experts believe that the real power of these media networks lies within the four walls of the store. These Retail Media Networks have largely focused on the web and apps, but we see an enormous opportunity to leverage the ‘Store as Media’ channel, driving advertising and precision marketing to keep shoppers engaged.”

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Retail Supplies Consumer Webinar 325

Retail TouchPoints

MAY 10, 2022

of the Retail Innovation Conference started as a collaborative, intimate event for New York City-area retail executives, but it has expanded and evolved to meet the needs of the diversified and rapidly changing retail industry. Version 1.0 4,000 attendees from all corners of retail will be at the show May 10-12.

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Retail TouchPoints

NOVEMBER 26, 2024

Cross-Channel Consistency An offshoot of this convenience theme is consistency. Consumers purchase from a variety of channels and while email remains a primary channel for driving consumer purchases, SMS, social media platforms and mobile apps also drive substantial numbers of sales, too.

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Consumer Channel Social Media Mobile 290

Retail TouchPoints

MARCH 5, 2021

The beverage alcohol company, which has operated as a traditional distributor-based wholesale business for decades, is currently in the process of building out standalone websites for its key brands as it moves toward becoming a customer-centric omnichannel operation. Taking a Long View to Optimize Marketing Spend.

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Groove

DECEMBER 7, 2024

With the prevalence of social media, businesses are constantly feeding unique and engaging content to their audiences through a variety of channels and consumers are beginning to expect this from brands. Establish Trust To help establish consumer trust, we recommend positioning your brand as an industry expert.

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eCommerce Marketing Social Media White Paper 328

Retail TouchPoints

JULY 8, 2022

Launched by Don Kotula in 1981 as a mail-order business that offered a patented log splitter design, Northern Tool & Equipment moved into brick-and-mortar retail later that year, expanded online in the 2000s and is now a leading omnichannel retailer for tradespeople, DIY enthusiasts and hobbyists. Engagement Across All Channels.

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Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18 and Dec. 18-31 window. “In

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Omnichannel Fulfillment Shipping Costs Social Media 306

Retail TouchPoints

JANUARY 13, 2025

Artificial intelligence (AI) has been a headline topic at the National Retail Federations annual Big Show , and NVIDIA is undoubtedly one of the companies leading the industrys innovation in this sector.

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Supplies Improvements Social Media Operations 290

Retail TouchPoints

OCTOBER 13, 2022

Luxury (like many other industries) is suffering from widening expectations, from products and locations to service and attention, and even more subtle aspects such as the feeling of “am I really special to this brand? Surely not for lack of concern, focus or investment. Set up store processes at the service of the customer.

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Payment Services Fashion Travel Information 278

Retail TouchPoints

JULY 16, 2024

Within the retail industry, staff training, teaching and upskilling is a widely recognized challenge. First, the retail industry continuously demonstrates some of the highest staff turnover rates , especially for frontline workers. Regular Updates and Consistent Product Development Retail industry standards develop rapidly.

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Retail Operations Document Management 260

Retail TouchPoints

OCTOBER 4, 2023

Investing in digital channels can make the difference between a highly profitable pivot and stock waiting in the warehouse for the end-of-season sales. Across multiple channels, they provide an ever-present buying influence for consumers — which is particularly useful when flash sales or immediate focuses on certain products are needed.

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Omnichannel Merchant Services BigCommerce Payment Services 264

Retail TouchPoints

SEPTEMBER 20, 2022

There’s been a great deal of hand-wringing around the advertising industry lately as brands deal with rising marketing costs. Meanwhile, some DTC brands have hit the saturation point on digital channels like social media and display, further driving up CPA. Investing in New Channels. Marketing budgets are 9.5%

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Retail TouchPoints

DECEMBER 29, 2022

Let us look at a few ways to improve customer experience in the retail industry through knowledge management. Across organizations and industries, knowledge management is the conscious effort to define, organize and store information so that it is accessible to those who need it, when they need it. Omnichannel support system.

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Customer Experience Management Customer Retail 360

Retail TouchPoints

MARCH 5, 2021

As COVID-19 quickly spread in early 2020, the retail industry was among the first to be affected. But as retail brands race to deploy truly personalized marketing, the biggest challenge they face is personalizing conversations not just in one channel, but across all the channels customers use. SMS, RCS, social media, etc.).

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Customer Experience Customer Omnichannel Retail 299

Retail TouchPoints

JUNE 3, 2021

As eyes and dollars continue to shift to digital channels, the playbook for acquiring, engaging and retaining customers is being rewritten. The Four Pillars of Omnichannel Success. The pandemic has made omnichannel a business imperative for merchants of all sizes. billion industry by the end of 2021. Access Now.

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eCommerce Omnichannel Merchant Services Channel 361

Retail TouchPoints

MARCH 30, 2023

In just the last three years, the retail industry has experienced growth that would normally take almost a decade by pre-pandemic standards,” said Matthew Shay, President and CEO of NRF during the event. As a result, expectations for omnichannel experiences will continue evolving at a rapid pace. trillion and $5.23 trillion and $1.43

Consumer 297

Consumer Omnichannel Travel Events 297

Retail TouchPoints

JANUARY 4, 2022

With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths. And that gave way to stellar branding, and lackluster products, creating a bubble in customer acquisition channels.”

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Retail TouchPoints

JUNE 14, 2021

This year’s theme, “Empowering Seamless Consumer Experiences,” spotlights the ongoing need for retailers and brands to activate consumer engagement across all channels. Vitamin Shoppe; Bite; and Be Rooted.

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Beauty and Health Omnichannel Events Supplies 263

Retail TouchPoints

JUNE 11, 2020

COVID-19 sparked disruption that no one in the industry was prepared for, but while many companies were forced to pivot, Aptos is “completely staying the course on our strategy,” according to CEO and culture leader Noel Goggin. Today’s consumers are agnostic to channels. Digital is everywhere and it’s ubiquitous,” said Witcher.

Consumer 327

Consumer Omnichannel Payment Services Fulfillment 327

Retail TouchPoints

FEBRUARY 12, 2025

CTV ad formats and capabilities integrate into other digital advertising channels and, in turn, can support a more robust set of business goals. And when asked to share the CTV advertising capabilities that are most beneficial to their business, 47% called out its integration with other ad channels and touch points.

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Social Media Channel Webinar Marketing 191

Retail TouchPoints

DECEMBER 14, 2020

Retail TouchPoints (RTP), the top media group covering omnichannel retail, has unveiled a new and improved digital experience and expanded content initiative to better serve store designers and experiential retail executives. Executives can now visit RetailTouchPoints.com to see the new and improved experience and design:retail content.

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Retail Omnichannel Webinar Arts 298

Retail TouchPoints

JUNE 3, 2024

The 40 Under 40 Awards and its winners represent the diversity of the retail industry and its various players: brands, technology vendors, agencies and consultancies, and design firms. Nominees were assessed for their business impact as well as their overall contributions to the retail industry.

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Omnichannel Management Operations Books 312

Retail TouchPoints

NOVEMBER 23, 2023

In the case of Bordeaux, the industry seemed to plan production levels around optimistic forecasts of Chinese market growth. In the omnichannel context, inventory is spread out across multiple distribution channels that usually include digital and brick-and-mortar points of sale.

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Technology Omnichannel Retail Point of Sale 271

Retail TouchPoints

APRIL 23, 2021

Retail TouchPoints and design:retail have selected the next class of the 40 Under 40 — the top 40 professionals in the retail industry under the age of 40 who are paving the way for the next era of retail. Brendan Blume, VP, Store Development , Green Thumb Industries. Katie Keil , SVP of Omnichannel Marketing , Madison Reed.

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Retail Omnichannel Management eCommerce 325

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. So how does NMG see these digital investments leveling up its omnichannel game?

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BigCommerce

MAY 9, 2018

That fundamental miscalculation combined with industry standard long-term leases for big box retailers, then further exacerbated with public earnings expectations driving aggressive store roll-out schedules formed the perfect storm for traditional brick-and-mortar retail. Marketing and Expanding to Omnichannel. Stop over-building.

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Retail BigCommerce Consumer Fulfillment 406