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Wholesale B2B eCommerce: Platforms, Trends & Tools You Need

Groove

This shift from manual processes to digital channels enables real-time order processing, inventory management, and personalized pricing. BigCommerce supports advanced integrations for inventory and pricing. Live Chat Support : By implementing a live chat system, you can bridge the gap between self-service and customer support.

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How 2 Brands Navigate the Chaotic Chat Channels of Modern Ecommerce Customer Service

BigCommerce

This velocity as well as the dire consequences of great or poor customer experience requests means ecommerce businesses need to go above and beyond traditional means such as email, phone, or even your typical live chat software. What is Multi-Channel Ecommerce Customer Service? Let’s dive in. You should be. Facebook Messenger.

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The Key to Wielding Big Data in Ecommerce to Build Personalized Experiences and Improve Retention

BigCommerce

However, that’s not to say that big data can’t still be an essential tool in your arsenal as your grow your ecommerce channel. Cost reductions (47%). For example, you can use the information about peak shopping times to get rid of excess stock at sale prices or run social ads during these timeframes. The way the world works.

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7 Targeted Retail Strategies for Revenue Growth and Margin Improvement

Retail TouchPoints

This annual study of commerce trends benchmarks how 120 retailers and brands perform against more than 200 criteria across web, mobile, in-store and cross-channel experiences. Loyalty Beyond the Price Tag In our hyper-connected world with increasing distractions, retailers and brands struggle with high acquisition costs.

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How to Conduct a Competitive Analysis for Your Online Business [with Templates]

BigCommerce

From there, check out different social media channels, organizations and online communities. How long does it take them to respond to email, live chat and contact form submissions? Are they going for price? Take a peek at pricing. There are several factors to be considered when setting prices for your products.

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An In-Depth ShippingEasy Review: What This Shipping Solution Has to Offer

Ecommerce Platforms

So, hopefully, by the end of this blog post, you'll have a better idea of whether this solution meets the shipping needs of your business. If you haven't gathered from ShippingEasy's name, ShippingEasy is a shipping platform (Duh!). Headquartered in Austin, TX, ShippingEasy truly excels in streamlining your shipping operations.

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ShipStation Review (Jan 2023): What You Need to Know

Ecommerce Platforms

You don't need us to tell you that shipping is a big part of any eCommerce business. Thanks to its Prime service, customers have come to expect shipping within 1-2 days and, in many cases, desire (or expect) free shipping. But luckily, plenty of solutions are available to make the shipping process a lot easier.