Retail TouchPoints

NOVEMBER 27, 2024

According to a study by UC Today , 90% of consumers expect to have an omnichannel retail experience when we shop. They also want customer service channels such as chatbots and call centers to provide them with the same level of information and support regardless of how they choose to interact.

Events 242

Events Omnichannel Retail Workshop 242

Retail TouchPoints

MAY 24, 2022

British retailer Asda is enhancing its end-to-end supply chain and retail operations by partnering with Blue Yonder to improve order management. Asda, which operates 640 stores including supercenters, superstores and supermarkets, also will work with Bringg to upgrade its fulfillment capabilities.

Fulfillment 255

Fulfillment Omnichannel Supplies Clothing 255

Retail TouchPoints

NOVEMBER 6, 2023

As the divide between digital commerce and in-store shopping shrinks, the spotlight is now on the role omnichannel retail strategies play in both driving traffic to brand’s websites and foot traffic to physical stores. With online purchases making up 15.1%

Omnichannel 294

Omnichannel Social Media Channel Mobile 294

Retail TouchPoints

SEPTEMBER 16, 2024

Crate & Barrel Holdings will adopt a unified payment processing solution from Adyen across both its ecommerce operations and its 110 stores, with the goal more closely aligning the in-store and online shopper experiences. The Adyen solution is designed to unlock shopper insights, streamline operations and support digital advancement.

Payment Services 268

Payment Services Channel Omnichannel Operations 268

Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. Mobile channels generated significant increases for 30% of respondents, and ecommerce marketplaces made significant revenue gains for 27%.

Omnichannel 249

Omnichannel Fulfillment Customer Retention Channel 249

Retail TouchPoints

AUGUST 15, 2024

With a new, integrated business system, the brand is now able to automate key financial processes, optimize inventory and efficiently scale its operations. For example, an advanced inventory solution has helped the team gain a real-time view of inventory and orders across sales channels so it can optimize the fulfillment experience.

Operations 230

Operations Supplies Management Omnichannel 230

Retail TouchPoints

MARCH 9, 2023

Now owned by the SPARC Group (a joint venture between brand management firm Authentic Brands Group (ABG) and mall operator Simon Properties ), Forever 21 has spent the last few years refining its image and business model to avoid a repetition of its 2019 bankruptcy. Forever 21 one-click checkout with Bolt.

Omnichannel 271

Omnichannel Social Media Mobile Channel 271

Retail TouchPoints

DECEMBER 18, 2023

BJ’s joins our growing community of national retail and grocery chains, totaling over $100 billion in revenue and more than 30,000 locations throughout North America, in leveraging microservices to quickly stand up new capabilities that improve operations, delight customers and lower costs,” said Darpan Seth, CEO of Nextuple in a statement.

Operations 234

Operations Shipping Costs Fulfillment Omnichannel 234

Retail TouchPoints

MAY 29, 2024

Retasmart is designed to enable retailers to unify all channels and experiences in one solution, allowing them to solve challenges related to inventory management, customer engagement, payment options, reporting and analytics, and multichannel retailing — all from a single platform.

Omnichannel 246

Omnichannel Payment Services POS Multichannel 246

Retail TouchPoints

OCTOBER 23, 2024

As an omnichannel retailer, “everything we do has to be even more omni,” explained Scott Devlin, CIO of The Vitamin Shoppe in an interview with Retail TouchPoints. “If With our legacy POS solution, everything omnichannel that we did was going to be sub-optimized. We wanted to get the best experience.

POS 213

POS Omnichannel Fulfillment Subscription 213

Retail TouchPoints

AUGUST 11, 2022

Parachute plans to double its physical store footprint and reach 30 operational stores by the end of 2022. What channels do they use? Leverage these insights to guide your approach to marketing, customer service and engagement across all channels. Lesson 6: Treat Your Stores as More Than Just Another Sales Channel.

Omnichannel 253

Omnichannel Social Media Arts Channel 253

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. RTP: Have you noticed increasing demand for omnichannel fulfillment following COVID, too? That’s why we have more food and beverage options, more entertainment options and overall, more experiences.

Food and Beverages 298

Food and Beverages Operations Consumer Omnichannel 298

Retail TouchPoints

AUGUST 2, 2023

There’s operations, technology and merchandising, and in each of these groups there’s a lot of opportunity to overspend and underdeliver.” Those team members are a critical piece of the equation: “Having the size of the team and the expertise required to run a true omnichannel business is the biggest challenge,” said Widrick. “We

Omnichannel 234

Omnichannel Social Media Shopify Shipping Costs 234

Retail TouchPoints

SEPTEMBER 20, 2022

Meanwhile, some DTC brands have hit the saturation point on digital channels like social media and display, further driving up CPA. Still, these channels carry significant costs — the kind that can make even an experienced marketer do a double take. Investing in New Channels. Invest in First-Party Data.

Omnichannel 256

Omnichannel Marketing Social Media Channel 256

Retail TouchPoints

MARCH 28, 2022

As MINISO sets its sights on omnichannel growth, the company is leaning into other key differentiators: a strong supply chain, original designs, and licensing partnerships with some of the world’s most renowned brands, including Disney, Universal and the NBA. RTP: What role does digital currently play in your business?

Omnichannel 224

Omnichannel Toys Supplies eCommerce Platforms 224

Retail TouchPoints

JUNE 3, 2021

As eyes and dollars continue to shift to digital channels, the playbook for acquiring, engaging and retaining customers is being rewritten. The Four Pillars of Omnichannel Success. The pandemic has made omnichannel a business imperative for merchants of all sizes. How can you invest in testing and learning on these new channels?

eCommerce 361

eCommerce Omnichannel Merchant Services Channel 361

Retail TouchPoints

MAY 20, 2022

The designer fashion brand launched its own ecommerce operation in 2008, at a time when many other high-end specialty labels were still turning up their noses at digital. The company’s wholesale business is still thriving, but now it’s only part of an omnichannel strategy that includes ecommerce , social commerce and marketplaces.

Omnichannel 227

Omnichannel Department Stores BigCommerce Fashion 227

Retail TouchPoints

OCTOBER 4, 2023

Investing in digital channels can make the difference between a highly profitable pivot and stock waiting in the warehouse for the end-of-season sales. Across multiple channels, they provide an ever-present buying influence for consumers — which is particularly useful when flash sales or immediate focuses on certain products are needed.

Omnichannel 256

Omnichannel Merchant Services BigCommerce Payment Services 256

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 263

Fulfillment Shipping Costs Omnichannel Retail 263

Retail TouchPoints

MARCH 5, 2021

But as retail brands race to deploy truly personalized marketing, the biggest challenge they face is personalizing conversations not just in one channel, but across all the channels customers use. Will 2021 be the year brands achieve omnichannel, personalized, automated two-way conversations? SMS, RCS, social media, etc.).

Customer Experience 283

Customer Experience Customer Omnichannel Retail 283

Retail TouchPoints

MARCH 2, 2022

Following a successful 2021 pilot that offered brands sponsored on-site ads, Nordstrom Media Network (NMN) has expanded to include off-site channels including paid social and display ads, YouTube video, search and shopping ads and affiliate campaigns.

Channel 234

Channel Retail Customer Experience Operations 234

Retail TouchPoints

FEBRUARY 2, 2024

The exact definition of unified commerce, and in particular its relationship to the idea of “omnichannel,” varies depending on who you ask. Some see it as the next evolution of omnichannel, others as the technical underpinnings that make true omnichannel experiences possible. They just want what they want when they want it.

Omnichannel 271

Omnichannel Payment Services Technology Channel 271

Groove

APRIL 11, 2024

With Feedonomics from BigCommerce , eCommerce store owners can easily manage product feeds across numerous channels, including Google Shopping, Amazon, eBay, and more. Feedonomics is a platform offered by BigCommerce that is designed to help businesses optimize their product feeds across numerous channels.

BigCommerce 195

BigCommerce Omnichannel eCommerce Platforms Channel 195

Retail TouchPoints

JULY 26, 2023

Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately. In different cases, retailers may either operate their own warehouses, outsource fulfillment to a 3PL or combine the two in a hybrid fulfillment strategy.

Fulfillment 192

Fulfillment Operations Shipping Costs Order Fulfillment 192

Retail TouchPoints

MAY 16, 2024

. “Rich customer insights are essential for brands to quickly adapt to customers’ rapidly shifting needs in today’s omnichannel world,” said Shelly McDougal, Head of Product Operations and New Markets at Walmart Data Ventures in comments shared with Retail TouchPoints. Mirroring the strategy used in the U.S.,

Merchant Services 243

Merchant Services Multi-channel Subscription Omnichannel 243

Retail TouchPoints

JANUARY 9, 2024

Diversifying advertising budgets with omnichannel media, like digital audio, will help advertisers reach unique and performative audiences at scale, with mere clicks of a button. This way buyers can choose what media channels perform best. ad spending to increase 5.1% in 2024, lower than India, China, Germany and Brazil.

Retail 279

Retail Omnichannel Channel Mobile 279

Retail TouchPoints

AUGUST 13, 2021

The new operating model will help each organization focus on their biggest growth opportunities while still working together to provide a seamless customer experience across both channels. Going forward, the ecommerce business will become “The Bay,” while the banner’s 86 stores will continue operating as Hudson’s Bay.

eCommerce 293

eCommerce Operations Customer Experience Omnichannel 293

Retail TouchPoints

AUGUST 28, 2020

operations of short-form video platform TikTok. If successful, the deal could help Walmart better position itself to merge its retail operations with media capabilities. Additionally, having control over TikTok’s vast user base would allow Walmart to reach new audiences across new channels.”.

eCommerce 293

eCommerce Subscription Omnichannel Operations 293

Retail TouchPoints

DECEMBER 29, 2022

This involves all the information required to ensure smooth operations of the business. This is where you directly apply all the stored information, whether it’s dealing with customers through support channels or running operations and planning. Omnichannel support system. Knowledge acquisition.

Customer Experience 320

Customer Experience Management Customer Retail 320

Retail TouchPoints

APRIL 23, 2021

Robert Timothy Blair , Manager Retail Operations: Customer Experience , White House BLACK MARKET. Christiana DiMattesa , Senior Director Marketing, DTC Channels and Experience, The Americas , Under Armour. Katie Keil , SVP of Omnichannel Marketing , Madison Reed. Lauren Bayton , Director , Creative Presentation, Ralph Lauren.

Retail 322

Retail Omnichannel Management eCommerce 322

Retail TouchPoints

JANUARY 24, 2024

Despite expectations of a modest economic downturn, this period presents an opportunity for businesses to optimize their operations, improve marketing strategies and enhance their technological infrastructure. B2B’s Omnichannel Revolution Recent research indicates a growing digital inclination among B2B buyers.

B2B 226

B2B eCommerce BigCommerce Omnichannel 226

Retail TouchPoints

OCTOBER 30, 2024

The Children’s Place, which operates retail and wholesale divisions for its eponymous brand as well as for Gymboree , Sugar & Jade and PJ Place , has had a rough year. The debut of The Children’s Place brands on Shein will provide the company with a new high-profile selling channel on one of the hottest shopping apps of the moment.

Apparel 251

Apparel Omnichannel Operations Channel 251

Retail TouchPoints

FEBRUARY 14, 2022

Urban Outfitters has named retail veteran Francis Pierrel as President to lead the company’s North American operations. URBN operates a portfolio of fashions brands, including Anthropologie , BHLDN , Free People , FP Movement , Terrain , Urban Outfitters, Nuuly and Menus & Venues. and Europe.

Omnichannel 242

Omnichannel Fashion Operations eCommerce 242

Retail TouchPoints

JULY 29, 2021

It credited strategic investments, such as those that went into developing an omnichannel retail ecosystem. But how will Toys ‘R’ Us, a traditional retailer of a bygone age, fare in an era dominated by online channel growth and purchase journeys heavily influenced by digital touchpoints? The Toy Store of the Future.

Toys 301

Toys eCommerce Omnichannel Gifts 301

Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

Payment Services 240

Payment Services Shipping Costs Omnichannel Fulfillment 240

Retail TouchPoints

OCTOBER 14, 2022

Together, the grocery chains employ more than 710,000 associates and operate a total of 4,996 stores, 66 distribution centers, 52 manufacturing plants, 3,972 pharmacies and 2,015 fuel centers across 48 states and the District of Columbia. The companies reach approximately 85 million households through their omnichannel offerings.

Retail 250

Retail Omnichannel Operations Recommendation 250

Retail TouchPoints

MAY 18, 2023

Lisbona attributes a share of her brand’s rapid rise to its early adoption of NetSuite , which laid a “strong foundation” for more analytical business operations and real-time decision-making. “A Building a Foundation for Growth With rapid buzz comes a distinct need to understand and respond to demand, especially as new sales channels launch.

POS 248

POS Channel B2C Social Media 248