Retail TouchPoints

JANUARY 4, 2021

The repercussions to the traditional retail sector in the wake of the COVID pandemic are well documented and experienced far and wide. The rollout of affordable 3D scanners, powerful smartphones equipped with augmented reality (AR) capabilities and advances in 3D imaging mean that the digital retail experience is changing dramatically.

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Retail Merchant Services Online Retail Department Stores 317

Forrester eCommerce

MARCH 22, 2023

In 2022, total retail sales for the Europe-5 countries continued to grow strongly, but this growth actually shifted from online channels and touchpoints to offline channels and touchpoints. You read that […]

Online Retail 195

Online Retail Retail Channel Marketing 195

Retail TouchPoints

NOVEMBER 19, 2020

An engaging welcome series on email, SMS and other marketing channels has become a must for any serious ecommerce retailer. With 90% of today’s shoppers preferring a personalized approach , creating a welcome series that caters to individual needs or reacts to consumer behavior has become the new standard in online retail.

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Retail Channel Social Media Internet Retail 290

Retail TouchPoints

APRIL 5, 2024

Retailers are always looking to improve their game, with an eye to increasing sales, reducing costs and maximizing profitability. Retail competition has increased from small upstart retailers to big box stores and peers, so the ability for retailers to improve on their game is more necessary than ever.

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Retail Games Multi-channel Leisure 312

Retail TouchPoints

APRIL 1, 2024

Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. Despite the importance of multilingual support, most retailers aren’t equipped to provide it.

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Retail Customer Experience Customer Retention Technology 320

BigCommerce

SEPTEMBER 12, 2017

Conducting high-level research into who buys what, when and why, with regards to Americans shopping online, can be costly and time-consuming — which is why we’ve done it for you. Are you an omni-channel seller? It’s easier than ever for businesses to have a digital presence across a variety of channels. Free Download.

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eCommerce Beauty and Health Customer Social Media 420

Retail TouchPoints

JANUARY 12, 2024

For online retailers that want to stay relevant and competitive, it’s important to stay on top of the latest trends and strategies. The value of social commerce continues to grow rapidly and is shaping the future of online retail. E-sellers will leverage social channels more than ever.

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Social Media Beauty and Health Multichannel eCommerce 320

Retail TouchPoints

NOVEMBER 10, 2023

For several years now the term “retail media” has been buzzing around both retail and media circles. Whether you’re looking for a deeper understanding of the implications and applications of retail media or need a down-and-dirty explainer on what retail media actually is, you’ve landed in the right place.

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Retail Social Media Multi-channel Channel 298

Retail TouchPoints

FEBRUARY 16, 2024

trillion by 2027 – representing over 20% of overall retail sales. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. In the U.S.,

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Customer Experience Payment Services Improvements Customer 313

Retail TouchPoints

APRIL 19, 2022

As a technology vendor, I have rare insight into the day-to-day of online retailer consumer traffic. Ad fraud is a collection of tactics that fraudulently represent online advertising impressions, clicks, conversion or data events in order to generate revenues for publishers or exhaust advertising budgets for competitors.

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Retail Channel Online Retail Events 278

Retail TouchPoints

NOVEMBER 19, 2021

Today, online stores serve that same purpose, but brick-and-mortar retail remains a powerful mechanism for both buyers and sellers. Providing consumers with the ability to see, touch and experience products firsthand, physical shops offer a degree of instant gratification that simply cannot be replicated in an online environment.

Retail 305

Retail Multi-channel Supplies Department Stores 305

Forrester eCommerce

MARCH 29, 2018

Retail digital business executives must challenge the status quo and deliver omnichannel excellence across the customer lifecycle. Changing consumer behaviours, new technology, and an evolving competitive landscape mean that traditional organizational structures, processes, and channel-centric measures are no longer fit for purpose.

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Omnichannel Retail Operations Channel 55

Retail TouchPoints

OCTOBER 22, 2020

The all-important holiday season always demands retailers’ full engagement and energy, but the 2020 holiday season presents unique challenges. Retailers and their shoppers are whiplashed accordingly. Retailers and their shoppers are whiplashed accordingly. Speaking of Online and In-Store Channels….

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Retail Presentation Gifts Channel 271

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online.

Shipping Costs 264

Shipping Costs Retail Omnichannel Supplies 264

ChannelAdvisor

JUNE 7, 2021

But as your products start selling through more channels, the number of buyers you work with will increase. Intrabrand competition happens, and some online retailers could hurt your brand in their efforts to meet their sales targets. Action 1: Set up selective distribution channels.

Online Retail 115

Online Retail Retail eCommerce B2B 115

Retail TouchPoints

JANUARY 20, 2023

Those sponsored positions are what are now known as retail media, which has become the third-largest U.S. digital advertising channel after paid search and paid social campaigns. The question to ponder is how other marketplaces will compete with Amazon in particular as retail media becomes increasingly competitive.

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Retail Sporting Goods eCommerce Platforms Supplies 278

BigCommerce

MAY 4, 2018

Marketing, IT and development teams all block hotel rooms near one another, jetting off to hear what’s new and what’s next in their channel before heading out for drinks and dinner that night. IRCE – the Internet Retailer Conference & Exhibition – is an annual event held in June in Chicago, Illinois. What Is IRCE?

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Workshop Presentation eCommerce Merchant Services 419

Retail TouchPoints

MAY 4, 2022

In this role, Haynor will guide future growth with efficient supply chain management and manufacturing as Purple fortifies its business through direct-to-consumer online channels, traditional retail partners, third-party online retailers and owned retail showrooms.

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Supplies Online Retail Operations Channel 277

Retail TouchPoints

JUNE 7, 2023

Editor’s note: As retail interfaces and systems continue to evolve, the way we design retail experiences to user needs and behaviors is also transforming. For the past decade or so, big-name retailers have turned to designers and experiential agencies to create multisensory atmospheres in stores. Online sales reached $4.9

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Technology Retail Customer Experience Presentation 279

Retail TouchPoints

MARCH 14, 2023

Returns are, like it or not, as much a part of retail operations as the sales themselves. The exact return rate varies among different verticals and individual retailers, but online sales consistently generate higher levels of returns compared to brick-and-mortar. That means you’re out of business.

Shipping Costs 263

Shipping Costs Retail Fulfillment Channel 263

Retail TouchPoints

MARCH 6, 2023

Customers increasingly conduct their own research, on their own terms; experiencing a brand (and likely its competitors) on a number of platforms or channels of their choosing — so the phases that make up the traditional concept of the marketing funnel are overly simplistic in today’s world.

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Retail Customer Experience Consumer Marketing 289

Retail TouchPoints

AUGUST 1, 2022

Retail Companies Get the Most Lawsuits. Likewise, many large retail companies have already received ADA-based digital suits. In 2022 alone, there have already been 50 cases filed against the Top 500 ecommerce retailers, and 417 of the top 500 retailers received ADA-based digital suits in the past four years. Why Retail?

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Retail Multichannel eCommerce Webinar 297

Retail TouchPoints

APRIL 30, 2024

Additionally, the program carries no restrictions on the trade-in items in terms of their original purchase channel, age, brand or condition. The online retailer also is using its logistical capabilities to extend these services even to remote areas.

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Consumer Online Retail Channel Customer 278

Groove

OCTOBER 5, 2024

Half of marketers report that email marketing is their most impactful channel. Klaviyo Klaviyo is a popular eCommerce email platform because it was designed specifically for retail. Tailored for eCommerce Needs Klaviyo offers features that have been designed specifically for online retailers, enabling them to optimize their campaigns.

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eCommerce Marketing Merchant Services Demo 332

Retail TouchPoints

SEPTEMBER 5, 2024

British online retailer Asos has agreed to sell a 75% stake in its Topshop and Topman brands to investment company Heartland for £135 million (approximately $180 million ), multiple sources report. billion , due in large part to heavy discounting as the retailer looked to clear old stock.

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Payment Services Payments Department Stores Online Retail 288

Retail TouchPoints

JUNE 27, 2023

But is there anything your retail business can do to profit from AI? Retailers and brands spend weeks or months mapping new products and catalogs to online channels. With AI, those challenges disappear, allowing retailers to more quickly onboard new brands. ” And early adopters stand to benefit significantly.

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eCommerce Multi-channel Multichannel Channel 279

Retail TouchPoints

AUGUST 25, 2021

If retailers think online shopping in 2021 is about the simple exchange of goods for money, they’re doing it wrong. This can be even more challenging as COVID-19 accelerated the move to online shopping more than any other time in history. Before the pandemic, ecommerce accounted for approximately 16% of all retail.

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Payment Services Retail Multi-channel Payments 264

Retail TouchPoints

NOVEMBER 5, 2021

Inevitably, with increased spend comes increased competition from new and growing online retailers. Add to that the supply chain issues that have exacerbated online retailers’ bottom line this year, and you’ve got quite the challenge. The concept behind this retailer is simple — grow your own food in your house.

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Social Media Marketing Shipping Costs SEO 306

Optimizely

MAY 15, 2018

It’s almost time for the Internet Retailer Conference & Exhibition , AKA IRCE — the massive ecommerce conference with the largest expo hall in the industry. Don Davis, Editor at Large, Internet Retailer. This data seems to suggest that ecommerce retailers are prospering, but the future for brick and mortar stores is bleak.

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Internet Retail Magazine Customer Retention eCommerce 321

Retail TouchPoints

FEBRUARY 18, 2021

After the unprecedented challenges retailers have navigated over the past 12 months, margins are tight and few can afford any kind of sales disruption. This is especially true for the small- and mid-size retailers that have shifted to ecommerce platforms to capture sales lost during the pandemic. DDoS Prevention is Easier Than a Cure.

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Channel Merchant Services Payment Services Online Retail 147

Retail TouchPoints

JANUARY 24, 2022

Retailers are heading into 2022 in the face of serious challenges, including inflation and labor shortages, but many executives are confident that the industry will prevail. In fact, 32% believe that retail as a whole will experience 5% growth or more this year, according to Deloitte’s 2022 Retail Industry Outlook.

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Retail X-cart Omnichannel Supplies 264

RTP blog

DECEMBER 16, 2019

Brands are facing more complexity than ever with the growing needs of customers and the multiplying number of sales channels. Clearly, online channels are no longer just a nice-to-have — they’re a necessity in our always-on world. In APAC, e-Commerce sales have tripled from $600 Billion USD in 2014 to $1.8 trillion in 2018.

Customer Experience 195

Customer Experience Customer eCommerce Retail 195

Retail TouchPoints

MARCH 29, 2023

Given the rapid growth of online retail over the past few years, brand owners have become increasingly vigilant about the distribution of their products, in many instances by third-party resellers, on these online platforms. Another recurring issue in the context of online retail is listing sabotage.

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Shipping Costs Retail Consumer Presentation 257

Retail TouchPoints

JUNE 19, 2023

Our recent study conducted with IHL, How Retailers Win Loyalty in an Omnichannel World , looks into the need for all retailers to take a firm hand in optimizing their inventory. But it’s physical retailers that have the most to lose by not doing so. Impulse spending accounts for a sizable chunk of retail revenue.

Online Retail 276

Online Retail Hobbies Department Stores Social Media 276

Retail TouchPoints

SEPTEMBER 6, 2022

The combined companies will offer retailers access to a large pool of brands, with more than 18,000 customers transacting $50 billion+ in GMV and more than $500 million in digital marketing and retail media ad spend.

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Online Retail Channel Management Marketing 277

Retail TouchPoints

AUGUST 3, 2023

Retail marketing is undergoing its largest transformation since the dot.com boom. The ongoing decentralization of retail and retail marketing is forcing CMOs to embrace new strategies in the media world to compete, especially amid more ephemeral brand affinity. However, according to the latest U.S. Micro-segmenting.

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Marketing Retail Social Media Consumer 246

Frooition

AUGUST 26, 2022

The cost of living crisis caused by rising energy costs and the subsequent squeeze on household budgets will hit online retail businesses hard this winter. Christmas 2022 is going to be challenging for many retailers. 10 Tips To Help Online Retail Businesses Survive The Cost of Living Crisis.

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