Groove

NOVEMBER 19, 2024

Jason emphasizes how Shopware's open-source approach allows merchants to "bring their own cloud" and reduce operational costs while gaining full control over their eCommerce ecosystem. He was previously SVP of sales, marketing and partnerships at Digital River.

eCommerce 448

eCommerce Merchant Services Consumer Electronics Electronics 448

Retail TouchPoints

AUGUST 15, 2024

With a new, integrated business system, the brand is now able to automate key financial processes, optimize inventory and efficiently scale its operations. For example, an advanced inventory solution has helped the team gain a real-time view of inventory and orders across sales channels so it can optimize the fulfillment experience.

Operations 263

Operations Supplies Management Omnichannel 263

Retail TouchPoints

OCTOBER 30, 2024

The Children’s Place, which operates retail and wholesale divisions for its eponymous brand as well as for Gymboree , Sugar & Jade and PJ Place , has had a rough year. The debut of The Children’s Place brands on Shein will provide the company with a new high-profile selling channel on one of the hottest shopping apps of the moment.

Apparel 278

Apparel Omnichannel Operations Channel 278

RetailMinded

JANUARY 30, 2025

Retail crime isnt just about stolen goods its a serious threat that can disrupt daily operations, impact employees and alienate customers. However, the operational disruptions caused by these incidents can be even more damaging. Staff members who experience theft or vandalism firsthand may feel unsafe or undervalued.

Operations 98

Operations Retail Customer Loyalty Management 98

Retail TouchPoints

JANUARY 30, 2025

Houchens Food Group , which operates more than 400 grocery, convenience, hardware and foodservice locations in 15 states, has adopted solutions from eGrowcery designed to provide improved shopper engagement for its grocery banners. eGrowcery, which operates in the U.S. eGrowcery, which operates in the U.S.

Customer 263

Customer eCommerce Platforms Operations Technology 263

Forrester eCommerce

AUGUST 14, 2023

Subscription-based hardware is the emerging model that every hardware vendor is promising to customers, partners, and investors. It’s a significant shift from the classic capex model in which firms spend money for outright hardware purchases. where subscription-based […]

Subscription 370

Subscription Channel Technology Management 370

Retail TouchPoints

JULY 19, 2024

Today, however, retailers — particularly those that rely heavily on outbound calling and contact center operations — are no longer content with sitting on the sidelines. Beyond that, it leads to reduced inbound CX strain that can undermine retailer sales and operational efficiency. AI further complicates the CX picture.

Payment Services 262

Payment Services Operations Retail Customer Experience 262

Groove

OCTOBER 22, 2024

This differs from other types of Google PPC advertising, which are typically centered around specific channels. Key Benefits of Using Google Performance Max for eCommerce If you have yet to start using Google Ads Performance Max in your business operations, you may wonder if this setup offers any benefits over other types of ad campaigns.

PPC 315

PPC eCommerce Channel Management 315

Retail TouchPoints

JANUARY 13, 2025

The ability to generate creative faster and at scale enabled the brand to improve its marketing reach and impact across different channels, from social media and beyond. The home improvement and DIY retailer created digital twins of 1,700 stores and is updating them several times a day with new operational and inventory data.

Supplies 290

Supplies Improvements Social Media Operations 290

Retail TouchPoints

OCTOBER 11, 2024

While 7-Eleven is at the forefront of inventive uses for vision AI in the convenience retail market, we are also observing interest and adoption of vision AI for supermarket retailers for resource reallocation, to mirror each store’s unique ebb and flow of operations and foot traffic throughout the day.

Omnichannel 295

Omnichannel Technology Operations Consumer 295

Retail TouchPoints

DECEMBER 18, 2023

BJ’s joins our growing community of national retail and grocery chains, totaling over $100 billion in revenue and more than 30,000 locations throughout North America, in leveraging microservices to quickly stand up new capabilities that improve operations, delight customers and lower costs,” said Darpan Seth, CEO of Nextuple in a statement.

Operations 264

Operations Shipping Costs Fulfillment Omnichannel 264

Retail TouchPoints

SEPTEMBER 16, 2024

Crate & Barrel Holdings will adopt a unified payment processing solution from Adyen across both its ecommerce operations and its 110 stores, with the goal more closely aligning the in-store and online shopper experiences. The Adyen solution is designed to unlock shopper insights, streamline operations and support digital advancement.

Payment Services 279

Payment Services Channel Omnichannel Operations 279

Retail TouchPoints

NOVEMBER 29, 2024

There’s more time to experiment, to determine if and how social commerce best works for you, and to understand what systems and data you need to exploit and foster what is certainly an important emerging retail channel, regardless of geography and culture. influencer). Some lessons translate well; others, less so.

Social Media 278

Social Media Beauty and Health Payment Services Consumer 278

Retail TouchPoints

FEBRUARY 4, 2025

In 2025, retailers will scale these AI projects across the enterprise and embed the technology into core operations of their business. In physical stores, AI-driven digitization of the shopping experience will guide customers via interactive kiosks or smartphone apps, seamlessly integrating online and offline channels.

eCommerce 302

eCommerce Retail Omnichannel Multi-channel 302

Retail TouchPoints

NOVEMBER 21, 2024

If your team hasn’t considered the following three challenges, though, now is the time – before they become profit pitfalls and everyone from FP&A (financial planning and analysis) to operations is caught flat-footed. with streaming also in the top five. Influencers have fewer days to schedule posts.

Shipping Costs 274

Shipping Costs Retail Toys Games 274

Retail TouchPoints

MARCH 4, 2025

Retailers should use these channels to explain the why behind pricing shifts and reassure customers theyre getting the best value. retailers in both in-house and consulting roles, delivering impactful strategies and operational improvements. Dynamic pricing isnt just a technical shift, its also a cultural one.

Customer 216

Customer Retail Electronics Operations 216

Retail TouchPoints

NOVEMBER 27, 2024

They also want customer service channels such as chatbots and call centers to provide them with the same level of information and support regardless of how they choose to interact. Digital channels are alive with opportunities to dazzle consumers. But where does that leave your marketing strategies for the humble shop floor?

Events 277

Events Omnichannel Retail Workshop 277

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Groove

FEBRUARY 4, 2025

In this episode of eCommerce Masters Ethan Giffin sits down with Vance Ryan, Senior Solutions Architect at Shopware, to discuss why flexibility is a base-level requirement for B2B eCommerce operations. With a background in NetSuite and major enterprises like Adobe, he specializes in helping brands streamline operations and scale online.

B2B 289

B2B eCommerce Merchant Services Magento 289

Retail TouchPoints

JANUARY 15, 2025

Each sales channel (till, self-checkout, queue-busting, customer service desk) can be designed to use different communication methods and processing paths, ensuring that a single failure wont disable all in-store payment options. Changes to operational procedures may be needed in countries where offline PIN verification is used.

Payment Services 279

Payment Services Merchant Services Payments POS 279

Retail TouchPoints

MARCH 3, 2025

But as retailers digitize operations to differentiate customer experiences, they also face a growing wave of cyber threats targeting sensitive customer data and critical business systems. To protect themselves, businesses must take proactive measures to secure their operations in an increasingly hostile digital landscape.

Payment Services 207

Payment Services Retail Point of Sale Supplies 207

Retail TouchPoints

FEBRUARY 12, 2025

CTV ad formats and capabilities integrate into other digital advertising channels and, in turn, can support a more robust set of business goals. And when asked to share the CTV advertising capabilities that are most beneficial to their business, 47% called out its integration with other ad channels and touch points.

Social Media 191

Social Media Channel Webinar Marketing 191

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. These brands are finding our channel because it provides them with a great opportunity to use their excess inventory and keep their stores clean. But how are you diversifying your retail tenant mix?

Food and Beverages 306

Food and Beverages Operations Consumer Omnichannel 306

Retail TouchPoints

NOVEMBER 22, 2024

These programs often operate on a pay-for-performance basis, meaning retailers only pay for actual transactions — maximizing their return on investment. Some of the best external loyalty programs today offer this, combining the strengths of both models to engage consumers across multiple channels.

Banking 277

Banking Travel Consumer Marketing 277

Retail TouchPoints

DECEMBER 31, 2024

Customers today want consistent, personalized experiences across channels with multiple payment options and faster refunds. Crawford’s work involves designing new features, leading software implementations, managing projects, improving operational efficiency and coaching employees for better performance.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. A centralized database acts as a single source of truth for all business data, allowing retailers to manage information from multiple channels and locations efficiently.

eCommerce Platforms 111

eCommerce Platforms Multi-channel Retail eCommerce 111

Retail TouchPoints

DECEMBER 23, 2024

Avoid tools that blindly operate or dont allow for gut checks, and select ones that empower you and give you full visibility, oversight and control. In retail marketing, it can streamline daily operations, find new customers and prospects and even optimize marketing initiatives. Be sure to retain your power as a marketer.

Marketing 182

Marketing Demo Retail Reference 182

Retail TouchPoints

JANUARY 14, 2025

As advertisers seek more advanced targeting capabilities and measurable results across multiple channels, success in 2025 and beyond will depend on thoughtful design that prioritizes flexibility and customization. New channels will emerge, technical capabilities will expand and advertiser expectations will grow increasingly sophisticated.

Retail 173

Retail Technology Operations Channel 173

Retail TouchPoints

NOVEMBER 3, 2023

Digital is not a channel, platform or technology — it’s a business driver,” said Preis. Digital Through and Through Now, even though brick-and-mortar retail has regained some of its luster post-pandemic, Anthropologie is still very much a digital-first organization.

Channel 278

Channel Apparel Customer Marketing 278

Retail TouchPoints

DECEMBER 17, 2024

Thats because these autonomous systems build a unique private knowledge base within consumer devices that can adapt to individual needs and enhance productivity without requiring any technical expertise to operate , explainedYang Yuanqing, CEO of LenovoGroup in an interview with Observer.

Merchant Services 289

Merchant Services Consumer Social Media Recommendation 289

Retail TouchPoints

NOVEMBER 20, 2024

It’s hard to find a topic that all marketers agree on, but if there is one, it’s likely that programmatic ad buying continues to be a dominant channel for advertisers looking to scale. In fact, it will make up the vast majority — over 91% — of the current U.S. digital advertising spend in 2024, according to eMarketer.

Retail 278

Retail Omnichannel Technology Improvements 278

Retail TouchPoints

DECEMBER 27, 2024

Theyve grown up with devices in hand, and social media is their base of operations. They use these channels to learn about new products, see what influencers are promoting and sift through branded content as it suits them. Theyre in their late teens to mid-20s and have far more purchasing power than we give them credit for.

Social Media 278

Social Media Retail Shipping Costs Mobile 278

Retail TouchPoints

MARCH 27, 2025

Best Buy Ads , the retail media network operated by the electronics retailer, has unveiled a new solution for social advertising partners. Social+ is designed to help brand and agency partners effectively reach Best Buys first-party audience and deliver higher performance metrics across social campaigns.

Electronics 147

Electronics Mobile Channel Operations 147

Retail TouchPoints

OCTOBER 19, 2022

The agreement allows Green Thumb to lease space from Circle K in Florida, where the c-store retailer operates approximately 600 locations, to offer patients a selection of branded cannabis products. that will be operational by the end of 2022. Convenience is a strong channel in retail, and people want more access to cannabis.

Operations 317

Operations Games Channel Marketing 317

Retail TouchPoints

AUGUST 17, 2022

Add the increasing CPC costs at all sorts of paid advertisement channels and harsher competition to that, and you get a not-so-rosy outlook for the market altogether. On one hand, ecommerce automation saves a ton of time compared to manual ways of executing an operation. in 2019 to 14.9% at the peak of the pandemic. italp, Prisync.

eCommerce 363

eCommerce Payment Services Channel Social Media 363

Retail TouchPoints

MAY 24, 2024

Shopify provides a unified commerce platform designed to enable seamless customer experiences across all channels while centralizing data and operations for multi-location retail businesses. Additionally, retailers will have a solid backend operation that empowers them to easily and cost-effectively keep pace with industry change.

Merchant Services 264

Merchant Services Shopify POS Multi-channel 264

Retail TouchPoints

NOVEMBER 7, 2024

After all, focusing solely on these high-demand moments often means facing increased advertising costs and saturated channels. When marketing articulates the value and pricing of products, operations must be prepared to deliver on those promises. That’s why establishing a brand presence well in advance is crucial.

Marketing 278

Marketing Social Media Consumer Events 278