Retail TouchPoints

SEPTEMBER 16, 2024

Crate & Barrel Holdings will adopt a unified payment processing solution from Adyen across both its ecommerce operations and its 110 stores, with the goal more closely aligning the in-store and online shopper experiences.

Payment Services 279

Payment Services Channel Omnichannel Operations 279

FastSpring

NOVEMBER 13, 2024

The companies have integrated FastSpring’s global localized payments and compliance platform with Nexus’ industry leading creator-powered web shops. A global payments & compliance orchestration platform that will allow your players to transact in the currencies and local payment methods that work best for them.

Merchant Services 157

Merchant Services Payments Games Payment Services 157

Retail TouchPoints

SEPTEMBER 10, 2021

Why is payment orchestration suddenly getting so much attention? Payment orchestration is no longer optional. Retailers knew 15% of their business was digital, and their ecommerce channel was growing. A retailer’s digital ecommerce channel suddenly became critical for growth. A No-Win Payments Scenario.

Payment Services 237

Payment Services PayPal eCommerce Customer 237

Retail TouchPoints

JANUARY 26, 2024

The seamless nature of digital commerce has inspired consumers to expect more from the payment experience everywhere they shop — online, in-store and even via social channels. Customers today expect to be able to shop where and when they want and use the payment method they want.” more compared to their previous buying levels.

Merchant Services 275

Merchant Services Payment Services Payments ACH 275

Retail TouchPoints

MARCH 3, 2025

Storefronts are eliminating the checkout process, augmented reality is reducing return rates and virtual marketplaces are offering new consumer experiences. But as retailers digitize operations to differentiate customer experiences, they also face a growing wave of cyber threats targeting sensitive customer data and critical business systems.

Payment Services 207

Payment Services Retail Point of Sale Supplies 207

Retail TouchPoints

DECEMBER 11, 2024

Amazon has launched a new service Amazon Autos in partnership with Hyundai. While Amazon Autos has initially launched with new Hyundai vehicles only, the service will expand to include additional automotive brands next year, as well as additional cities and features ,such as leasing and expanded financing options. in a statement.

Automotive 273

Automotive Payment Services Retail Games 273

Retail TouchPoints

OCTOBER 24, 2024

Marketers’ traditional funnel-shaped operating model has been completely upended by the evolving and expanding world of ecommerce. Here’s how Macy’s , Jacadi and Amazon are leveraging innovative cart, payment, checkout and post-purchase experiences to drive conversions and even repeat purchases.

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

Retail TouchPoints

JANUARY 2, 2025

The brand also has been dealing with the repercussions of its efforts to beef up its direct-to-consumer (DTC) channel. After moving aggressively into direct sales in 2020 and 2021, Nike had to begin rekindling wholesale relationships with retailers including DSW and Macys in late 2023. consumers wallet.

Retail 278

Retail Payments Payment Services Supplies 278

Groove

JULY 22, 2024

Choosing the correct Shopify payment gateway is a decision that eCommerce retailers should not take lightly. Each payment gateway has its own series of benefits and challenges associated with the service. Before diving into the five payment gateways on this list, let's briefly discuss what a payment gateway is.

Payment Services 195

Payment Services Merchant Services Payments Shopify 195

Retail TouchPoints

APRIL 5, 2021

It has been a year of momentous change for the payments industry. For instance, cash usage waned even further this year amongst fears around the pandemic, leading to a coin shortage across the country that had many merchants pointing consumers to digital payments if they lack exact change.

Merchant Services 257

Merchant Services Payment Services Payments eCommerce 257

BigCommerce

MAY 1, 2018

However, that’s not to say that big data can’t still be an essential tool in your arsenal as your grow your ecommerce channel. Ecommerce is nimble and adaptable; these businesses aren’t confined to a particular location and often have inventory or retail leases to worry about when using 3PLs or running an ecommerce-only operation.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Retail TouchPoints

JUNE 7, 2021

Isolation was a defining characteristic of 2020: with stores, workplaces, restaurants, gyms and travel hubs closed, people around the world turned to one of the few remaining channels available for community and connection — social media. Ensuring a safe shopping experience is a critical part of any ecommerce operation.

Payment Services 249

Payment Services Payments Social Media Consumer 249

Retail TouchPoints

OCTOBER 21, 2022

That inherent distaste for the transaction phase is one reason payment companies are so eager to expand into other parts of the shopper journey. taking place online, digital payment solutions like Venmo and PayPal (which has owned Venmo since 2013) are well positioned to capitalize on the opportunity.

Payments 338

Payments Merchant Services Payment Services PayPal 338

Retail TouchPoints

NOVEMBER 29, 2024

There’s more time to experiment, to determine if and how social commerce best works for you, and to understand what systems and data you need to exploit and foster what is certainly an important emerging retail channel, regardless of geography and culture. Cultivating KOCs (key opinion consumers, a.k.a. influencer).

Social Media 278

Social Media Beauty and Health Payment Services Consumer 278

lateshipment

FEBRUARY 28, 2025

It includes all essential information on how you operate and lays down protocols for situations such as returns, exchanges, shipping, etc. Building on the previous point, when your customer service staff has clear-cut rules to follow in varying situations, they are less likely to stutter, dwell, and waste time on customer inquiries.

Payment Services 130

Payment Services eCommerce eCommerce Platforms Shipping Costs 130

Retail TouchPoints

AUGUST 17, 2022

Add the increasing CPC costs at all sorts of paid advertisement channels and harsher competition to that, and you get a not-so-rosy outlook for the market altogether. On one hand, ecommerce automation saves a ton of time compared to manual ways of executing an operation. in 2019 to 14.9% at the peak of the pandemic. Advertising.

eCommerce 363

eCommerce Payment Services Channel Social Media 363

lateshipment

MARCH 25, 2025

They can learn about you through various channels, such as social media, online ads, or just browsing through search engines. Additionally, facilitate an easy comparison of your offerings with your competitors as well. and streamline your delivery processes to ensure the order reaches them as soon as possible.

Shipping Costs 130

Shipping Costs Shipping Payment Services eCommerce 130

Retail TouchPoints

JULY 19, 2024

Further risk to companies’ bottom line exists when retailers cannot reach consumers to schedule and confirm deliveries, resolve support issues, upsell services, manage payments and other day-to-day transactions. Beyond that, it leads to reduced inbound CX strain that can undermine retailer sales and operational efficiency.

Payment Services 262

Payment Services Operations Retail Customer Experience 262

Retail TouchPoints

APRIL 3, 2023

billion on pet food and treats, supplies, medicine, vet care and other services in 2022, and are predicted to spend $143.6 Myos Fetch is a full-service SMS “concierge” for all things related to the brand and its focused, yet growing, product line. More than 66% of U.S. million or so homes spent $136.8 billion in 2023.

Payment Services 261

Payment Services Social Media Subscription Channel 261

Retail TouchPoints

MAY 8, 2023

And how are you giving them a value-added product or service for being loyal to you? Another opportunity is for field service technicians and reps that now have upsell opportunities that they [can complete] with customers in person. Retail TouchPoints (RTP): What can retailers do to deal with the challenge of slower online sales?

Channel 275

Channel Merchant Services Payment Services Recommendation 275

Retail TouchPoints

FEBRUARY 16, 2024

While this certainly makes online shopping easier, it also means that consumers expect fast, first-contact resolutions during customer service interactions — and unfortunately, retailers can struggle to meet this demand. This process helps businesses verify a customer’s identity before any confidential information is provided.

Customer Experience 313

Customer Experience Payment Services Improvements Customer 313

Retail TouchPoints

MARCH 27, 2025

Dealing with customer service for a faulty product or return? Your own digital sidekick that initiates returns , arranges replacements and keeps you updated through your favorite communication channel. Most still rely on Natural Language Processing (NLP), keeping them locked in a cycle of linear interactions. No problem.

Payment Services 147

Payment Services Multi-channel Customer Experience Shipping Costs 147

BigCommerce

FEBRUARY 7, 2018

Simply by a vendor responding to an RFP, you are clearly shortlisting which solution will work best for your unique requirements, which vendor took the process seriously and which have already committed to winning your business. Define your Server Redundancy process. Important Ecommerce Security + PCI Compliance Questions.

Merchant Services 83

Merchant Services Payment Services Shipping Costs eCommerce 83

BigCommerce

APRIL 24, 2018

The truth of the matter is this: What makes your business successful is your dedication to customer experience, your market strategies, your operational efficiencies and the team of people you build. An ecommerce platform is a software application that allows online businesses to manage their website, sales and operations.

eCommerce Platforms 419

eCommerce Platforms Payment Services eCommerce Shipping Costs 419

Retail TouchPoints

SEPTEMBER 6, 2023

So-called “negative option” services are a controversial yet time-tested method of doing business. Under this model, a customer signs up for a subscription service, typically as part of a free trial offer. The customer is then charged on an ongoing basis unless they explicitly cancel the service in question.

Merchant Services 284

Merchant Services Payment Services Subscription Consumer 284

BigCommerce

APRIL 26, 2018

Some of the biggest highlights of Amazon’s Annual Report were company insights shared for the very first time – like information around membership and revenue around Amazon Prime, the company’s subscription service. Channel expansion and high-growth pains. The risks of international operations. Amazon Prime generated $9.7

Payment Services 417

Payment Services eCommerce Shipping Costs Payments 417

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Retail digital transformation is the process of leveraging technology to fundamentally change the way a retail business operates. It involves integrating digital tools and processes across all aspects of the business, from product development and marketing to sales and customer service.

Payment Services 110

Payment Services Retail Mobile POS 110

BigCommerce

MAY 4, 2018

Marketing, IT and development teams all block hotel rooms near one another, jetting off to hear what’s new and what’s next in their channel before heading out for drinks and dinner that night. A few years ago, the team decided to launch a direct-to-consumer channel. Jenny Buchar, Senior Manager, Digital Operations.

Workshop 419

Workshop Presentation eCommerce Merchant Services 419

Retail TouchPoints

OCTOBER 13, 2022

They’re changing the concept of engagement with luxury brands, expecting them to set up co-creation environments, seamlessly interact with digital content and operate at their highest standard, all while remaining authentic and becoming more sustainable. “To Set up store processes at the service of the customer.

Payment Services 278

Payment Services Fashion Travel Information 278

FastSpring

SEPTEMBER 12, 2024

The payments landscape and how it affects businesses trying to grow in Asia. Podcast Full Interview: Audio Listen online or find it on more podcast services. In simple terms, we handle everything from payments to fraud management, to custom support and tax compliance, so that sellers can focus on growing their business.

Merchant Services 192

Merchant Services Payment Services Payments eCommerce 192

Groove

AUGUST 21, 2022

The Challenge: Ballard Industrial is an online and in-person business that offers industrial supplies, services, and solutions both to businesses and directly to consumers. Unfortunately, their eCommerce platform was unable to facilitate transactions for most products offered, requiring customers to order through a phone call.

Merchant Services 309

Merchant Services Payments BigCommerce B2B 309

Retail TouchPoints

SEPTEMBER 12, 2023

. ; and Secure checkout: TikTok has partnered with third-party payment platforms to facilitate transactions on TikTok Shop and to ensure a quick, smooth and secure checkout process. Digital Service (USDS). The company also reiterated that all TikTok-protected U.S. user data is stored in the U.S. and managed by the U.S.

Merchant Services 278

Merchant Services Payment Services Multi-channel Shopify 278

Retail TouchPoints

OCTOBER 11, 2023

And thanks to a seamless payment experience powered by SplitIt , GSN is creating inspiring content about its fine jewelry and is then translating it into bottom-line results. “If But as the business expands across media channels and touch points, the company’s biggest goal is to make purchasing from that content as seamless as possible. “In

Jewelry 264

Jewelry Payment Services Payments ACH 264

Retail TouchPoints

DECEMBER 2, 2024

on Black Friday according to Mastercard SpendingPulse , which measures in-store and online retail sales across all payment types. billion in online sales on Black Friday globally as usage of Gen AI features bumped up 6% week over week on that day and the usage of AI-enabled online chat services grew 31% year over year.

Merchant Services 279

Merchant Services Apparel Jewelry Mobile 279

Retail TouchPoints

JULY 26, 2024

B2B commerce is a primary channel through which customers make purchases and an integral tool in establishing trust. The answer lies in the inherent complexity of their business processes. Manufacturers, distributors and wholesalers have developed sophisticated consultative sales processes and provide exceptional customer service.

B2B 261

B2B Payment Services Payments Shipping Costs 261

Kissmetrics

AUGUST 27, 2020

To choose a POS system, start by considering what your business needs are – accept payments, process sales, track inventory, CRM integration, manage employees, etc. We’re only recommending POS systems with hardware and software capabilities that will impact your business operations and help you maximize profit.

POS 306

POS Payment Services Vend Payments 306

Retail TouchPoints

APRIL 1, 2021

consumers have now used a buy now pay later (BNPL) service. . Businesses looking for ways to gain a competitive edge over their competitors have been pushing service advantages into new areas, including alternative payment models. Enter “buy now, pay later,” whose appeal is growing customer bases and revenue channels.

Merchant Services 278

Merchant Services Payment Services Online Retail Payments 278