Retail TouchPoints

DECEMBER 31, 2024

Customers today want consistent, personalized experiences across channels with multiple payment options and faster refunds. In a report from Radial, the average return costs retailers an estimated $27 on a $100 ecommerce order. First, lets get a profile of the modern shopper. And of all returned merchandise, only 30% is ever resold.

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Retail TouchPoints

SEPTEMBER 2, 2022

1, 2022 launch of its Temu site, according to CNBC and other media reports. Both of Pinduoduo’s larger rivals already have several channels for tapping global markets. Pinduoduo has made its most aggressive move yet into non-Chinese markets with the Sept. While GlobalData forecasts that the Chinese ecommerce market will reach $3.3

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Shipping Costs eCommerce Jewelry Shopify 311

Retail TouchPoints

OCTOBER 11, 2024

Visual Assets: Work That’s Worth It The payoffs for brands that deliver on this demand are compelling: 82% of consumers report having been persuaded to make a purchase after watching a product video, according to research from Wyzowl , and 90% of shoppers said they consider product visuals the number one factor in their decision to buy.

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Retail TouchPoints

MARCH 3, 2025

Because its relatively easy to communicate this brand ethos through rich product page descriptions, photography and video, the brand leans heavily on strong visual creative to reinforce storytelling through its ecommerce site and social channels. Historically, the brand used Klaviyo for email and Attentive for SMS.

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Retail TouchPoints

DECEMBER 2, 2024

Online sales saw an even bigger bump, with Adobe Analytics reporting a new milestone for ecommerce on Black Friday as consumers spent a record $10.8 Salesforce reported an even higher Black Friday sales number of $17.5 Salesforce reported an even higher Black Friday sales number of $17.5 billion online, up 10.2% billion in U.S.

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Retail TouchPoints

MAY 23, 2024

Ebay , the OG of online resale, has released its fourth annual Recommerce Report highlighting what many of us already know anecdotally — that the sale of secondhand goods is growing across categories and channels, especially as economic conditions continue to push consumers to seek out value pricing.

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Retail TouchPoints

MARCH 2, 2023

The Engage3 Omnichannel Intelligence module was created to combine omnichannel data, machine learning-powered item linking, competitive intelligence reporting and price image elasticity models to help brands monitor and improve omnichannel performance.

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Channel Omnichannel Retail Technology 277

Retail TouchPoints

SEPTEMBER 8, 2023

A survey of B2C marketing decision-makers in the Forrester 2023 B2C Marketing Challenges and Priorities report indicated that these issues top the list of respondents’ challenges within the next 12 months, at 47% each.

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Retail TouchPoints

OCTOBER 18, 2024

turned to one of advertising’s most powerful new channels — connected TV (CTV). resulting in a double-digit increase in message association and more click-throughs than its other channel investments. “The theme of the ad was, ‘It’s a crime to overpay,’ and our goal was to go far beyond just one 30-second spot at the Super Bowl.”

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Retail TouchPoints

MAY 8, 2023

In yet another sign that the COVID-generated ecommerce surge has subsided, the Salesforce Shopping Index reported flat ecommerce sales in the U.S. for Q1 2023 — the first period with no online sales growth since the Index debuted in 2014.

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Channel Merchant Services Payment Services Recommendation 275

Retail TouchPoints

MARCH 5, 2025

Retailers and brands can perform advanced analytics, develop detailed customer segments and measure the impact of marketing efforts where other marketing channels are losing measurement capabilities.

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Retail TouchPoints

JANUARY 9, 2023

We take a balanced approach to merchandise receipts and remain committed to offering fashion and value across nameplates and channels, with the capacity to adjust in-season buys and chase into areas of strength. Macy’s will reportedly close four locations, in Fort Collins, Colo.; Gaitherbeurg, Md.;

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Retail TouchPoints

NOVEMBER 13, 2024

Improved response times: Reporting criminal or other behavior as it happens allows security personnel to react in real time to catch a suspect and stop property theft. Employee safety: With open lines of communication, staff can report threatening behavior and receive immediate assistance.

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Retail TouchPoints

FEBRUARY 14, 2025

When working with true Digital PR specialists, a challenger brand can expect to see both brand and digital optimization undertaken in one service, rather than trying to merge two separate channels at extra expense. Isnt it time you stopped paying lip service? Jennifer Grey is the Head of Digital PR at Greenpark.

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Beauty and Health Social Media SEO Consumer 232

Retail TouchPoints

MARCH 14, 2025

Today, nearly half ( 47% ) of consumers report feeling most comfortable using AI in the discovery phase of purchase decisions, and retailers must understand how to show up across the purchasing cycle. Like many innovations building upon prior ones, AI search builds upon traditional search. The good news? Marketers are ready for it.

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Retail Customer Experience Technology SEO 179

Retail TouchPoints

DECEMBER 17, 2024

Salesforce reported that AI and AI agents drove $14.1 First, retailers need to stay on top of which of these platforms are gaining traction with their customers , because in many cases it could mean that shoppers are encountering and even buying their brand without ever touching one of their owned or operated channels.

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365 Retail

MARCH 10, 2025

Adam Jay, CEO of fashion resale platform Vinted, has once again been named as the top retail innovator in the 2025 Retail Disruptors & Innovators report, released today by Retail Insider in partnership with the Retail Technology Show (RTS), the flagship event that connects retails changemakers with leading tech providers.

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Kissmetrics

AUGUST 23, 2021

To do this you need to pull the report by logging in to your GA account and going to Behavior> Site Content> All Pages. Understand the Different Types of Google Analytics Reports. This is through the five main reports, including: Real-time : The activity on your site in real-time. Step 1: Set Up Google Analytics Goals.

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Events SEO Marketing Reference 361

Retail TouchPoints

JANUARY 12, 2024

E-sellers will leverage social channels more than ever. Recent data shows that online retailers are increasingly relying on social media advertising platforms to reach and engage with their target customers, while search-based channels such as Google Shopping and Bing are becoming less popular.

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Social Media Beauty and Health Multichannel eCommerce 320

Retail TouchPoints

SEPTEMBER 12, 2024

But while there may be more price comparing and deal hunting this holiday season, consumers will still expect stellar experiences as they browse and buy across channels. In the final interactive report , they revealed how focusing on contextual relevance, culture and value can create a winning holiday strategy across all channels.

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Retail Merchant Services Channel Consumer 306

Retail TouchPoints

MAY 14, 2024

Qurate Retail’s New App and FAST Channel Qurate Retail’s Sune shopping app. Image courtesy Qurate) HSN and QVC are the indisputable OGs of live shopping, and their parent company Qurate Retail Group is making a concerted effort to bring the brands’ decades of expertise into new media channels. But Qurate isn’t giving up on TV.

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Retail TouchPoints

NOVEMBER 21, 2024

The law of supply and demand dictates that prices will go up as retailers compete for fewer slots across TV and other channels. His expertise in financial planning and regulatory reporting helped him to the position of Director of Enterprise Solutions at Clarity Systems before he co-founded Vena Solutions with Don Mal and George Papayiannis.

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Shipping Costs Retail Toys Games 274

Retail TouchPoints

MARCH 27, 2025

Optimizing Reach and Influence Across Channels Social+ combines Best Buys proprietary customer insights with Metas Advantage+ shopping campaigns to drive revenue and optimization across the retailers ecommerce site, mobile app and stores. The RMN plans to expand to other platforms in the future.

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Electronics Mobile Channel Operations 147

Retail TouchPoints

FEBRUARY 8, 2024

Photo credit: Family Dollar Tech Investments Always Connect to Convenience At a psychographic level, dollar store shoppers have “forced the lines to blur between channels,” according to Katz. .” The Family Dollar mobile app allows consumers to access timely ads , local inventory levels and other planning tools.

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Mobile Consumer Fulfillment Retail 299

Forrester eCommerce

JUNE 23, 2020

During our recent Summit and CX North America virtual events and in many reports and blogs, Forrester analysts have provided guidance about how best to respond, today and in the coming […]. Although we’re only halfway through 2020, it feels like we’ve experienced enough disruption to last us a full year, if not an entire decade.

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B2B Events Marketing Blog 483

Retail TouchPoints

JANUARY 4, 2022

With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths. And that gave way to stellar branding, and lackluster products, creating a bubble in customer acquisition channels.”

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Retail TouchPoints

DECEMBER 21, 2023

Although they have no shortage of channels and tactics to use, they need to ensure they’re prioritizing the right methods for their ever-evolving consumers. Some brands, like Anthropologie , have masterfully blended traditional tactics (like catalogs) and new digital channels to reach new and loyal customers alike. Alicia Esposito 3.

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Sporting Goods Operations Apparel Consumer 306

Retail TouchPoints

NOVEMBER 6, 2023

As consumers turned to ecommerce during the pandemic (in droves), the “death of the mall” was widely reported. Census Bureau reports first-quarter 2023 ecommerce sales at $272.6 The pandemic did change shopper behavior, with many sticking with buying goods online and impacting physical stores once it subsided. In fact, the U.S.

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Omnichannel Social Media Channel Mobile 312

Retail TouchPoints

SEPTEMBER 2, 2022

A recent Retail TouchPoints special report outlined the challenges and opportunities of cross-border commerce while offering tactical best practices for executives ready to make the move abroad. After you establish your value proposition, you need to map out the channels you’ll use to market and sell to consumers.

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Merchant Services Shipping Costs Channel eCommerce 324

Retail TouchPoints

DECEMBER 8, 2023

Get a deeper understanding of the current CTV landscape and how it can fit into your 2024 strategies with our free report, Demystifying Connected TV: How to Leverage Advertising’s Hottest New Channel. Download our free report, Demystifying Connected TV: How to Leverage Advertising’s Hottest New Channel.

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Channel Shipping Costs Social Media Webinar 321

Retail TouchPoints

JANUARY 31, 2024

The 2024 Connected Retail Report includes a survey of 1,012 U.S. We have these inflationary pressures that have really been wearing on consumers,” said Melissa Minkow, Director of Retail Strategy for CI&T and author of the report in an interview for the Retail Remix podcast. Will 2024 be the Year of the Mobile App?

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Shipping Costs Consumer Mobile Channel 264

Retail TouchPoints

MARCH 3, 2025

Findings from Trustwaves Retail Sector Risk Radar Report highlight the sophistication of todays malware and phishing tactics, as well as the risks posed by supply chain vulnerabilities. At the end of the day, threat actors follow the money and utilize the lowest-effort channels to reach it.

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Payment Services Retail Point of Sale Supplies 207

Retail TouchPoints

JUNE 1, 2023

It is not clear if the proposal is binding, and Dollar General has not confirmed when it plans to conduct the audit, but a company spokesperson said it is “awaiting the final report and will report the final results in a Form 8-K within the required period.” “We

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Retail TouchPoints

JUNE 28, 2023

As CCO, Dausch will lead global brand, marketing, digital engagement and customer experience across all of Under Armour’s commerce channels, reporting directly to CEO Stephanie Linnartz, who herself came to Under Armour from Marriott in December 2022. Miles, who also will report directly to Linnartz, joined Under Armour in 2021.

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Retail TouchPoints

JUNE 26, 2023

In 2020, Amazon became the official ecommerce sales channel for Future Retail Group , which operates six retail chains, including the popular hypermarket Big Bazaar, and which has more than 1,500 stores across India. The move will involve adding an additional $6.5 billion on top of other previously announced investments. and Europe.

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Small Business Retail eCommerce Channel Operations 299

Retail TouchPoints

MAY 8, 2024

Through an analysis of 3,590 websites across 30 countries and 10 industries, Contentsquare reported that overall global ecommerce site performance was relatively bleak in 2023, with 58% of sites reporting drops in site consumption metrics such as page views and time on-site. RTP: What about owned channels? Why the shift?

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Merchant Services eCommerce Channel Mobile 277

Retail TouchPoints

MAY 29, 2024

Retasmart is designed to enable retailers to unify all channels and experiences in one solution, allowing them to solve challenges related to inventory management, customer engagement, payment options, reporting and analytics, and multichannel retailing — all from a single platform.

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Omnichannel Payment Services POS Multichannel 264