Retail TouchPoints

JANUARY 8, 2025

Not only do these technologies improve throughput in most cases; they also enable greater flexibility in meeting expectations related to fast shipping and free returns. Third-party grocery delivery accounted for the bulk of these sales (46%), although pickup orders (40%) and ship-to-home channels (14%) also saw significant growth.

Supplies 279

Supplies Consumer Shipping Costs Multi-channel 279

Retail TouchPoints

MARCH 6, 2023

To combat this, companies should “look beyond a single-carrier and utilize multi-carrier shipping experiences. To combat this, companies should “look beyond a single-carrier and utilize multi-carrier shipping experiences. Multi-carrier shipping options help expand delivery and last-mile services, and customers like to have options.”

Shipping Costs 277

Shipping Costs Shipping Multi-channel Fulfillment 277

Retail TouchPoints

MARCH 25, 2024

The same study suggests this trend is only expected to continue: by 2027, the global retail ecommerce market is projected to grow by 39% and surpass the $8 trillion mark. As ecommerce sales continue to grow, so does the focus on logistics, enabling retailers to meet the rising demand for shipping. trillion in 2024 to $1.57

eCommerce 312

eCommerce Small Business Retail Shipping Costs Retail 312

Retail TouchPoints

OCTOBER 11, 2024

Additionally, this reduces cloud costs and improves ad traction and purchases, while also taking privacy factors into account. For example, on shopping channels with multiple distributors, sellers may be deprioritized on the site for overselling or shipping incorrect items.

Technology 295

Technology Omnichannel Operations Shipping Costs 295

Retail TouchPoints

DECEMBER 27, 2024

Minimal-touch shopping and buying processes and flexible shipping options will keep your Gen Z customers coming back. They use these channels to learn about new products, see what influencers are promoting and sift through branded content as it suits them. But how they use these platforms matters. But deals arent everything.

Social Media 278

Social Media Retail Shipping Costs Mobile 278

BigCommerce

NOVEMBER 28, 2017

Now, it’s time to pick, pack, ship and take a look at your marketing campaigns to see which won, which lost and what that may mean for your 2018 marketing initiatives. Cyber Week 2017 Trends. Which channels did they invest most in? For our price point, phone calls are gold.”. Here are some top level findings. Desktop GMV.

BigCommerce 415

BigCommerce Small Business Retail Merchant Services Food and Beverages 415

Retail TouchPoints

APRIL 4, 2022

We expect to see some pandemic-era commerce developments continue with some new twists, and we’re watching some emerging commerce trends that may go strong beyond 2022 — all with the goal of creating richer, more engaging customer experiences and stronger bonds between customers and brands.

B2C 328

B2C B2B Supplies Conversion Optimization 328

BigCommerce

FEBRUARY 1, 2018

So, find yourself a product niche you are passionate about or one that is trending. Google Trends can help you spot trends. Sure, you might be able to sell your item for much less than the competition, but will shipping costs obliterate your margins? This is because there is: A low cost to entry.

Shipping Costs 411

Shipping Costs Merchant Services Payment Services BigCommerce 411

Retail TouchPoints

APRIL 30, 2021

Luckily, when you look closely, what appeared to be a revolution was really the culmination of trends that had been forming for years. I don’t have a crystal ball, but knowing the trajectory of the trends forming now will arm you to stay relevant in 2021 and beyond. #1: 1: The Customer is the Channel. This is true omnichannel.

eCommerce 279

eCommerce Shipping Costs Omnichannel Multichannel 279

ROI Revolution

JANUARY 8, 2025

Overall investment was up YoY for this channel. CPCs were down 15% this year from last year on Meta for our clients across the board which made exposure on this channel incredibly efficient compared to years past. Where the cost of advertising on Meta was down during Cyber Week, we saw costs increase significantly on Google.

Shipping Costs 148

Shipping Costs Channel Events Shipping 148

Retail TouchPoints

JULY 7, 2023

As more direct-to-consumer (DTC) brands face heightened competition and rising cost-per-acquisition rates online, many have disinvested in their branded ecommerce experiences and doubled down on unique brand opportunities found on marketplaces like Amazon. It’s inevitable. Sometimes a piece of content may hit, but most often, it doesn’t.

Shipping Costs 276

Shipping Costs Customer Multi-channel Consumer 276

BigCommerce

DECEMBER 13, 2017

Those millions sold have been made selling a variety of products, among various industries, at a mix of price points and using several different methods. Within 18 months they were selling more on Amazon than through their traditional channels. The total cost of labor and materials was less than most people’s weekly grocery bill.

Shipping Costs 354

Shipping Costs Multi-channel Shipping Fulfillment 354

BigCommerce

AUGUST 8, 2017

Most channels require significant lead time to yield an ROI (ex. Some channels yield quick results but not day in and day out (ex. And some channels are consistent but time consuming to dial in (ex. In 2017, there are 6 different social media channels where you can follow proven ad strategies and generate consistent ROI.

Social Media 420

Social Media Shipping Costs Multi-channel B2B 420

BigCommerce

DECEMBER 13, 2017

Amazon will charge whichever of these two is higher for each item: Referral Fee as a percentage of sale price: It ranges from 6% to 20% (45% for Amazon devices), but it’s usually 15%. This may be regarding your: Pricing. Know Your Costs. Determining Your Overhead Allocation Cost per Unit. Professional sellers pay $0.

Shipping Costs 359

Shipping Costs Payments Payment Services Toys 359

BigCommerce

APRIL 26, 2018

Amazon Customer Base, Revenue & Shipping Data. More than 5 billion items shipped worldwide with Amazon Prime. Channel expansion and high-growth pains. If accomplished, optimized inventory will help lower shipping costs from fulfillment centers and increase margins. Sign up for our weekly newsletter.

Payment Services 417

Payment Services eCommerce Shipping Costs Payments 417

Retail TouchPoints

JANUARY 9, 2024

In 2020 he joined Alibaba, where he is now tasked with developing the company’s strategy and building platform-level solutions around international shipping, logistics, cross-border trade and global expansion. Ecommerce became not just a ‘good-to-have’ channel, but a must-have channel for small businesses.

Supplies 286

Supplies Shipping Costs Small Business Retail Recommendation 286

Retail TouchPoints

NOVEMBER 10, 2020

Amid the turmoil, there are several key CX trends that stand out, and a retailer’s ability to respond and adapt to them may mean the difference between thriving in a post-coronavirus world or becoming another corporate casualty of the pandemic. Acknowledge Order Inquiry Urgency. Offer More Order Pickup Flexibility.

Retail 290

Retail Shipping Costs Fulfillment Shipping 290

Retail TouchPoints

JUNE 6, 2023

Opportunity #1: Cost-efficient inventory management. The brand’s program lets customers turn in their worn jeans and jackets for gift cards or credit toward a future purchase via its Levi’s Secondhand online channel or its roughly 260 U.S. Yet scaling recommerce comes with its own set of operational issues and inefficiencies.

Shipping Costs 278

Shipping Costs Clothing Merchant Services Shipping 278

BigCommerce

OCTOBER 10, 2017

A few things you can include in your emails to make life easier for subscribers around the holidays include: Shipping info ( including final delivery dates ). Shipping costs clearly advertised to alleviate any cost concerns. Better deal elsewhere: Tempt them back with price and emotional cues. Gift card services.

Shipping Costs 407

Shipping Costs X-cart Marketing BigCommerce 407

Retail TouchPoints

JUNE 18, 2024

Yes, we’ve seen steady upticks in online sales, but it’s not because of increased consumption, it’s almost solely because of increased prices.” It will be all about value, both in terms of price point and experience , said Garf. billion commerce-focused consumer interactions as well supplemental consumer research.

Consumer 290

Consumer Shipping Costs eCommerce Gifts 290

BigCommerce

MAY 1, 2018

However, that’s not to say that big data can’t still be an essential tool in your arsenal as your grow your ecommerce channel. It refers to extremely large data sets that may be analyzed to reveal patterns and trends in human behavior. Cost reductions (47%). A 1% increase in price translates to 8.7% Customer service.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

BigCommerce

FEBRUARY 1, 2018

This kind of research is crucial to your success as a business because it arms you with the ability to quickly identify industry trends and adapt to competitor campaigns or strategies in order to maintain a foothold or out-compete them entirely. From there, check out different social media channels, organizations and online communities.

Shipping Costs 355

Shipping Costs Social Media Shipping Information 355

Retail TouchPoints

MARCH 6, 2024

Returns are a major cost of doing retail business of any kind, but especially online. While some are charging customers fees to simultaneously slow and offset rising costs resulting from elevated return rates, others are adopting returnless refund policies.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

Retail TouchPoints

AUGUST 27, 2024

That’s putting pressure on brand loyalty, as people switch to lower-cost channels and different brands. Customers are changing where they shop, increasingly choosing discount stores and comparing prices online compared to previous seasons,” said Peter Ramer, Consumer Products Senior Analyst at RSM U.S.

Shipping Costs 337

Shipping Costs Supplies Electronics Consumer 337

Retail TouchPoints

JANUARY 20, 2022

Those disruptions, and their ripple effects on shipping, distribution and warehousing, are expected to continue for months to come and into 2022, meaning that decentralization will remain a core strategy for ensuring business continuity. Do they invest in automation technology to enhance data-sharing between sales channels?

Shipping Costs 264

Shipping Costs Merchant Services Supplies Retail 264

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. We also can’t ignore inflationary pressures.

Shipping Costs 306

Shipping Costs Gifts Fulfillment Consumer 306

lateshipment

JULY 24, 2020

It has led retailers to accelerate their efforts towards digitizing their businesses and improving their eCommerce channels. While initially shipping carriers weren’t prepared for a volume surge at this time of the year, they have come to terms with the situation. Additional surcharges mean higher shipping costs?.

Shipping Costs 200

Shipping Costs Shipping eCommerce Presentation 200

Retail TouchPoints

AUGUST 30, 2023

This annual study of commerce trends benchmarks how 120 retailers and brands perform against more than 200 criteria across web, mobile, in-store and cross-channel experiences. There’s an art and science to using customer data to capture shopping behaviors and trends and activating that data along with the right shopping features.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

BigCommerce

AUGUST 23, 2017

If you’ve lost your job or been hit with unforeseen expenses, your motivation and strategy will be much different than that of an upcoming entrepreneur. There is the entrepreneur who is motivated by making money in a clinical sense, who is content drop-shipping or selling products purchased wholesale. So, where do we start?

Shipping Costs 83

Shipping Costs Shipping Clothing Other 83

Retail TouchPoints

OCTOBER 3, 2023

It was no longer enough to route orders to a handful of DCs and drop ship vendors. Prior to the advent of the omni shopper, most retail businesses operated two fully siloed channels. Doing extensive online research, and then opting for the speed of curbside pickup over ship to address?

Fulfillment 286

Fulfillment Shipping Costs Customer Supplies 286

BigCommerce

DECEMBER 20, 2017

Those two tactics still work wonders for brands, with the caveat that: Competition is fierce and as a result… Costs are high. In 2018, one thing is guaranteed, Facebook Ad inventory will go up in cost. Omni-Channel Management. Shipping + Fulfillment Optimization. Pricing strategy. Shipping and logistics.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

BigCommerce

MAY 4, 2018

Marketing, IT and development teams all block hotel rooms near one another, jetting off to hear what’s new and what’s next in their channel before heading out for drinks and dinner that night. A few years ago, the team decided to launch a direct-to-consumer channel. IRCE is the who’s who of ecommerce – and it doesn’t discriminate.

Workshop 419

Workshop Presentation eCommerce Payment Services 419

Retail TouchPoints

JANUARY 29, 2024

Finding Partners to Tackle Fulfillment Complexities These developments are part of a larger trend of outsourcing fulfillment’s last mile, traditionally the most expensive leg of the product’s journey, to partners that specialize in mastering its complexities. The percentage using third-party companies also rose, from 29% to 38%.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

Retail TouchPoints

SEPTEMBER 15, 2020

Here are five ways retailers can modify their returns practices to make a positive impact on their bottom lines: Direct consumers to physical locations to decrease costs; Automate actions that benefit the retailer. If the customer buys immediately, the sale is saved, although the retailer had to bear the cost of three shoe shipments.

Shipping Costs 225

Shipping Costs Merchant Services eCommerce Shipping 225

Retail TouchPoints

JULY 23, 2024

Ryan Kelly: So many trends over the past decade — from the surge in residential delivery over commercial delivery to “free shipping” to expectations on click-to-door speeds — have truly shifted the parcel industry. The ability to not only be proactive, but predictive, helps retailers better manage their inventory and drives down costs.

Merchant Services 289

Merchant Services Shipping Costs Supplies Fulfillment 289

Retail TouchPoints

MARCH 17, 2022

Using the Resonate Ignite consumer intelligence platform, we recently examined home improvement trends through the lens of three key generational segments. You’ll also want to focus ad spend on channels where this audience watches. HGTV is a natural fit, given it’s their top-viewed TV channel. Here’s what our analysis revealed.

Improvements 306

Improvements Home Furnishings Shipping Costs Customer 306

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Differentiating on product and price has become harder and harder.

Shipping Costs 287

Shipping Costs Payment Services Merchant Services Payments 287