Retail TouchPoints

JANUARY 13, 2025

Retailers need to continue to focus on enhancing the digital product discovery experience, especially as more and more channels arise for consumers to discover and purchase their products. The Technology Advantage: Improving Pre-Purchase Experiences 1. Optimizing product descriptions across channels.

Retail 298

Retail BigCommerce B2C Channel 298

Groove

NOVEMBER 5, 2024

Podcast : Download | Subscribe : Apple Podcasts | Google Podcasts | Spotify Meeting Matt Dornfeld from Feedonomics.com In this engaging episode, Matt Dornfeld, Senior Director of Global Partnerships at Feedonomics, joins host Ethan Giffin to explore the intricacies of omni-channel eCommerce, data management, and evolving marketing strategies.

eCommerce 425

eCommerce Management BigCommerce Merchant Services 425

Retail TouchPoints

MARCH 4, 2025

The UK footwear brand is seeking the ability to recognize and engage customers consistently across all channels, using the platforms AI-powered identity resolution and insights to scale data maturity while ensuring privacy compliance. Initial results show we can better serve our customers across all touch points while driving business growth.

Channel 179

Channel Customer Customer Data Operations 179

Forrester eCommerce

AUGUST 14, 2023

There are several scenarios such as new technology, short-term projects, test-before-you-buy, and infrastructure bundled with managed services, etc., Subscription-based hardware is the emerging model that every hardware vendor is promising to customers, partners, and investors. where subscription-based […]

Subscription 370

Subscription Channel Technology Management 370

Groove

NOVEMBER 19, 2024

Ethan is an industry expert in eCommerce, e-marketing, and the dynamic technologies behind them. He was previously SVP of sales, marketing and partnerships at Digital River. He is a highly accomplished sales, marketing and partnership leader with over 20 years of experience in industry.

eCommerce 448

eCommerce Merchant Services Consumer Electronics Electronics 448

Groove

OCTOBER 11, 2024

Text message marketing offers marketers the channel they need to conveniently reach people on the device that everyone seems to have in their pocket. Cost-Effectiveness With inspiring open and engagement rates, brands see a higher ROI compared to other marketing channels.

Merchant Services 352

Merchant Services eCommerce Platforms eCommerce Marketing 352

Retail TouchPoints

DECEMBER 31, 2024

Customers today want consistent, personalized experiences across channels with multiple payment options and faster refunds. They also expect products to be available where, how and when they want them, which is only possible through a truly omnichannel approach on a single technology platform.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

FEBRUARY 23, 2023

As video technology continued to evolve — especially on mobile devices — not only did the popularity of influencers grow, but so did their ability to monetize their fan bases on behalf of themselves and on behalf of the brands that employed them. Video has indeed evolved. But here’s where the playing field is being leveled.

Channel 358

Channel Marketing Social Media Technology 358

Retail TouchPoints

OCTOBER 11, 2024

It’s almost always the first to embrace new waves of innovation, test and deploy new technologies, and integrate them into their businesses to create new, dynamic experiences to benefit customers, employees and ultimately — ROI. Likewise, very few in these centers are technology experts.

Omnichannel 295

Omnichannel Technology Operations Shipping Costs 295

Retail TouchPoints

NOVEMBER 29, 2024

There’s more time to experiment, to determine if and how social commerce best works for you, and to understand what systems and data you need to exploit and foster what is certainly an important emerging retail channel, regardless of geography and culture. influencer). Some lessons translate well; others, less so.

Social Media 278

Social Media Beauty and Health Payment Services Consumer 278

Retail TouchPoints

MARCH 3, 2025

Because its relatively easy to communicate this brand ethos through rich product page descriptions, photography and video, the brand leans heavily on strong visual creative to reinforce storytelling through its ecommerce site and social channels. While most Cozy Earth buying journeys are highly considered, impulse purchases also occur.

Customer 260

Customer Marketing Channel Customer Retention 260

Retail TouchPoints

JANUARY 30, 2025

Houchens will deploy the technology to select IGA, Price Less and Food Giant stores. and overseas, provides a white-label ecommerce platform and helps integrate these programs into the retailers overall technology stack. We found answers to all of these requirements and more with eGrowcery. eGrowcery, which operates in the U.S.

Customer 263

Customer eCommerce Platforms Operations Technology 263

Retail TouchPoints

OCTOBER 30, 2024

By leveraging our technology and resources, both growing and established businesses can easily explore a new channel that can help them increase visibility and boost sales.” Among the U.S.-based

Merchant Services 290

Merchant Services Channel Technology Retail 290

Retail TouchPoints

OCTOBER 23, 2024

The benefits of having access to a near-limitless supply of unowned inventory (on the retailer side) and having access to other brands’ and retailers’ sales channels (on the brand side), has been compelling to put it mildly. This becomes particularly important as brands expand the number and type of channels they are selling through.

Consumer 290

Consumer Multichannel Supplies eCommerce 290

Groove

JANUARY 13, 2025

This shift from manual processes to digital channels enables real-time order processing, inventory management, and personalized pricing. Streamlined Operations : From order processing to delivery tracking, technology reduces inefficiencies.

eCommerce Platforms 385

eCommerce Platforms B2B Payment Services eCommerce 385

Retail TouchPoints

MARCH 5, 2025

Davids Bridal is putting Kelly Cook, its current President of Brand, Technology and Finance, into the CEO seat starting April 1. However, her responsibilities quickly expanded beyond marketing and customer experience, including driving the brands loyalty initiatives, into technology innovation and finance.

PayPal 214

PayPal Omnichannel Customer Experience Technology 214

Retail TouchPoints

SEPTEMBER 7, 2023

The pace of technological change — as well as consumers’ increasing demand for always-on-shopping, anytime, anywhere — has left some retailers struggling to innovate digitally to meet customers’ evolving wants and needs. The customer experience is changing — and faster than ever. return on tangible equity (RoTE) compared to just 15.3%

Customer Experience 290

Customer Experience Technology Customer Retail 290

Retail TouchPoints

DECEMBER 27, 2024

Our data at Rival Technologies revealed that Gen Z shops just two to three times per month. They use these channels to learn about new products, see what influencers are promoting and sift through branded content as it suits them. When they do, they seek out platforms where they can get everything they need as quickly as possible.

Social Media 278

Social Media Retail Shipping Costs Mobile 278

Retail TouchPoints

NOVEMBER 23, 2023

But the retail technology (and wine) enthusiast in me shudders at the idea of cases of wine being laid to waste, especially when data-driven technologies could easily be deployed to help Bordeaux bounce back from its Merlot-est ever sales record. But France’s production pipeline marched on, seemingly without heeding the market changes.

Technology 271

Technology Omnichannel Retail Point of Sale 271

Retail TouchPoints

JANUARY 13, 2025

Typically known for its Graphics Processing Units (GPUs), which power breakthrough technologies for companies like Meta and Open AI , NVIDIA is now staking a claim in the retail industry by powering solutions for companies ranging from LOral to Lowes and Walmart. This technology is going to change the way we all manage our inventory.

Supplies 290

Supplies Improvements Social Media Operations 290

Retail TouchPoints

OCTOBER 12, 2023

As a matter of fact, as accessibility becomes a more prevalent concern in the retail sector, the interplay between new technology and AI represents some good news. Features that improve accessibility have the power to help legitimize AI-powered tools and services and lead to more trust around the new technology.

Technology 297

Technology Other Consumer Fashion 297

Retail TouchPoints

FEBRUARY 4, 2025

The retail industrys rapid adoption of generative AI technologies will continue in 2025. In 2025, retailers will scale these AI projects across the enterprise and embed the technology into core operations of their business. Throughout 2024, many retailers moved gen AI projects from pilots into production.

eCommerce 302

eCommerce Retail Omnichannel Multi-channel 302

Retail TouchPoints

JANUARY 2, 2025

Nike Plans to Cut $2 Billion in Costs, Layoffs Imminent as Strategy Pivot Continues (January 2, 2024) Increasing competition in the sneaker market and global macroeconomic headwinds pushed Nike to make major cost cuts, using tactics such as simplifying its product assortment and making greater use of automation and technology.

Retail 278

Retail Payments Payment Services Supplies 278

Retail TouchPoints

MARCH 5, 2025

Retailers and brands can perform advanced analytics, develop detailed customer segments and measure the impact of marketing efforts where other marketing channels are losing measurement capabilities. Her background allows her to evaluate and integrate new technologies, collaborating with IT, BI and marketing teams.

Retail 238

Retail Marketing Technology Presentation 238

Retail TouchPoints

DECEMBER 16, 2024

That means investing in technology that both directly and indirectly supports them as they browse and buy across channels. In addition to ongoing training, we have implemented a number of technology solutions to enhance our customer service. One of these is Hey GURA.

Payment Services 278

Payment Services Supplies Mobile Live Chat 278

Retail TouchPoints

JUNE 7, 2023

Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Traditionally, online retailers mainly make use of two sensory channels to offer their customer an experience: the visual sense and the auditory sense. This is no longer science fiction. virtual reality).

Technology 279

Technology Retail Customer Experience Presentation 279

Retail TouchPoints

MARCH 14, 2025

The emergence of AI-powered platforms has ignited a profound shift in how we interact with technology and the trajectory of the search landscape. As Chief Customer Officer at Botify , she leads global customer success initiatives and believes in technologys power to transform customer experiences. The good news?

Retail 179

Retail Customer Experience Technology SEO 179

Retail TouchPoints

MARCH 4, 2025

Retailers should use these channels to explain the why behind pricing shifts and reassure customers theyre getting the best value. The Role of Technology Dynamic pricing isnt just a shift in strategy. Without these technologies, managing the complexity of dynamic pricing becomes nearly impossible.

Customer 216

Customer Retail Electronics Operations 216

Retail TouchPoints

NOVEMBER 3, 2023

Digital is not a channel, platform or technology — it’s a business driver,” said Preis. Digital Through and Through Now, even though brick-and-mortar retail has regained some of its luster post-pandemic, Anthropologie is still very much a digital-first organization.

Channel 278

Channel Apparel Customer Marketing 278

Retail TouchPoints

NOVEMBER 20, 2024

It’s hard to find a topic that all marketers agree on, but if there is one, it’s likely that programmatic ad buying continues to be a dominant channel for advertisers looking to scale. In fact, it will make up the vast majority — over 91% — of the current U.S. digital advertising spend in 2024, according to eMarketer.

Retail 278

Retail Omnichannel Technology Improvements 278

Forrester eCommerce

MARCH 18, 2020

Today’s increasingly complex channel environment means once-reliable partner performance measurements such as revenue tiers, profit contribution, certifications, and customer satisfaction surveys fail to properly predict overall channel performance.

Channel 491

Channel Customer B2B Technology 491

Retail TouchPoints

DECEMBER 23, 2024

This summer, the number of Americans forecasted to use generative AI at least once per month exceeded 100 million , and more than ever, marketers need to seek ways to implement the technology in their organizations. Haleigh Beckman is Listrak s Director of Product Marketing and serves as the organizations lead go-to-market strategist.

Marketing 182

Marketing Demo Retail Reference 182

Retail TouchPoints

DECEMBER 17, 2024

More broadly, technology infusion is driving tighter integration when it comes to next-generation ecommerce, which means that discrete capabilities such as search functionality and inventory visibility will become increasingly interconnected.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

JANUARY 14, 2025

As advertisers seek more advanced targeting capabilities and measurable results across multiple channels, success in 2025 and beyond will depend on thoughtful design that prioritizes flexibility and customization. New channels will emerge, technical capabilities will expand and advertiser expectations will grow increasingly sophisticated.

Retail 173

Retail Technology Operations Channel 173

Retail TouchPoints

FEBRUARY 12, 2025

At this point, CTV is as advanced as its ever been, which not only affects advertising technology, its capabilities and its value to marketers, but also connects the dots for consumers. CTV ad formats and capabilities integrate into other digital advertising channels and, in turn, can support a more robust set of business goals.

Social Media 191

Social Media Channel Webinar Marketing 191

Retail TouchPoints

MARCH 3, 2025

In the highly competitive retail market, businesses are leveraging technology to strengthen brand loyalty and enhance consumer experiences in ways that only science fiction writers could have imagined 40 years ago. At the end of the day, threat actors follow the money and utilize the lowest-effort channels to reach it.

Payment Services 207

Payment Services Retail Point of Sale Supplies 207