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Channel Technology Trends 
Groove
JANUARY 13, 2025
This shift from manual processes to digital channels enables real-time order processing, inventory management, and personalized pricing. Streamlined Operations : From order processing to delivery tracking, technology reduces inefficiencies. This improves initial conversion rates.
Forrester eCommerce
JUNE 1, 2020
At Forrester, we research around 10,000 global technology vendors that utilize indirect sales and often get asked about the value of PR in the channel. A trend that is affecting many channel leaders […].
536
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From Rigid To Resilient: Why Enterprises Need Modular Commerce Now
Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains
What Your Financial Statements Are Telling You—And How to Listen!
Forrester eCommerce
JANUARY 6, 2020
Preparing for this years list of future channel trends has been an immersive experience to say the least. In 2019, I was able to talk to 497 companies one-on-one about their channel strategy and programs, including 130 of those face-to-face.
524 
Forrester eCommerce
JULY 8, 2021
The channel is very large, highly diverse, and incredibly decentralized. Channel partners know that to be successful, they need to carve out a niche — whether that be by line of business, by industry (and, increasingly, by subindustry), by size of customer, geographically, technologically, and by business model.
535 
Groove
NOVEMBER 19, 2024
The conversation explores trends like the pendulum shift in hosting models, the growing resistance to rev-share models, and the nuanced needs of regulated industries. Ethan is an industry expert in eCommerce, e-marketing, and the dynamic technologies behind them.
448 
Retail TouchPoints
JANUARY 13, 2025
Retailers need to continue to focus on enhancing the digital product discovery experience, especially as more and more channels arise for consumers to discover and purchase their products. The Technology Advantage: Improving Pre-Purchase Experiences 1. Optimizing product descriptions across channels.
298 
Kissmetrics
OCTOBER 5, 2020
For better or worse, technology affects communication because it is a part of our everyday lives. You might see the average elementary-aged child with their head buried in a smartphone and tempted to take a gloomy outlook on what technology has done to us. How Has Technology Affected Communication? But is it all bad?
363 
Retail TouchPoints
OCTOBER 11, 2024
It’s almost always the first to embrace new waves of innovation, test and deploy new technologies, and integrate them into their businesses to create new, dynamic experiences to benefit customers, employees and ultimately — ROI. Likewise, very few in these centers are technology experts.
295 
Retail TouchPoints
NOVEMBER 29, 2024
There’s more time to experiment, to determine if and how social commerce best works for you, and to understand what systems and data you need to exploit and foster what is certainly an important emerging retail channel, regardless of geography and culture. influencer). Some lessons translate well; others, less so.
278 
Retail TouchPoints
FEBRUARY 3, 2021
Seismic shifts in consumer trends accelerated by the pandemic will have long-lasting implications for the retail industry at large. ” The report divided the trends into three main categories: Consumer, Culture and Modernity: Consumer Trends. ” Culture Trends. This means better content and better conversion.”
342 
Retail TouchPoints
FEBRUARY 4, 2025
The retail industrys rapid adoption of generative AI technologies will continue in 2025. In 2025, retailers will scale these AI projects across the enterprise and embed the technology into core operations of their business. In 2025, four key trends will drive the adoption of gen AI in the retail industry: 1.
302 
Groove
DECEMBER 23, 2020
To help, we've outlined four mobile eCommerce trends to watch and included considerations for a successful mobile strategy. Mobile eCommerce Trends To Look Out For. As you create and implement your mobile strategy, we recommend keeping an eye out for these trends: Anticipate Omni-Channel Shoppers. Apps vs Mobile Websites.
322 
Forrester eCommerce
AUGUST 14, 2023
There are several scenarios such as new technology, short-term projects, test-before-you-buy, and infrastructure bundled with managed services, etc., Subscription-based hardware is the emerging model that every hardware vendor is promising to customers, partners, and investors. where subscription-based […]
370 
Kissmetrics
FEBRUARY 19, 2021
If only you could predict what’s shaping business trends, or what your clients need, you could plan and grow your company, right? The more you know about market trends, the better you can leverage them to your advantage and get a head start on your competition. Here are the ten key trends influencing entrepreneurs this year and beyond.
361 
Retail TouchPoints
JANUARY 2, 2025
The Retail TouchPoints editors have identified 10 of the most-read news stories this past year many of which exemplify key trends that will continue to resonate throughout 2025. The brand also has been dealing with the repercussions of its efforts to beef up its direct-to-consumer (DTC) channel. consumers wallet.
278 
Retail TouchPoints
DECEMBER 13, 2023
Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Technology is going to be central [to the store experience] — it has to be.
323 
Groove
JANUARY 24, 2022
Though trends come and go, some trends stick around. With this growth comes the importance of staying up-to-date with the latest eCommerce trends. So, we put together this blog to share our forecast of the top eCommerce trends that we believe will make their mark in 2022. Are you ready? Storytelling With Infographics.
337 
Retail TouchPoints
DECEMBER 17, 2024
More broadly, technology infusion is driving tighter integration when it comes to next-generation ecommerce, which means that discrete capabilities such as search functionality and inventory visibility will become increasingly interconnected.
260 
Retail TouchPoints
MARCH 25, 2024
The same study suggests this trend is only expected to continue: by 2027, the global retail ecommerce market is projected to grow by 39% and surpass the $8 trillion mark. Technological advancements, from machinery to software to AI-powered integrations, have yielded several viable solutions for ecommerce logistics automation.
312 
Retail TouchPoints
FEBRUARY 23, 2023
As video technology continued to evolve — especially on mobile devices — not only did the popularity of influencers grow, but so did their ability to monetize their fan bases on behalf of themselves and on behalf of the brands that employed them. Video has indeed evolved. But here’s where the playing field is being leveled.
358 
Retail TouchPoints
APRIL 4, 2022
We expect to see some pandemic-era commerce developments continue with some new twists, and we’re watching some emerging commerce trends that may go strong beyond 2022 — all with the goal of creating richer, more engaging customer experiences and stronger bonds between customers and brands.
328 
Retail TouchPoints
OCTOBER 12, 2023
As a matter of fact, as accessibility becomes a more prevalent concern in the retail sector, the interplay between new technology and AI represents some good news. Features that improve accessibility have the power to help legitimize AI-powered tools and services and lead to more trust around the new technology.
297 
Retail TouchPoints
FEBRUARY 1, 2021
Commerce trends that were on the horizon were suddenly adopted at a brisk pace, including online food ordering, curbside pickup and BOPIS (buy online, pick up in-store). So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? These are four with staying power: 1.
Retail TouchPoints
JANUARY 24, 2024
As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers.
263 
Groove
DECEMBER 7, 2024
With the prevalence of social media, businesses are constantly feeding unique and engaging content to their audiences through a variety of channels and consumers are beginning to expect this from brands. As you build your reach, youll also want to look at a variety of social platforms. They will usually respond well to targeted display ads.
328 
Retail TouchPoints
DECEMBER 16, 2024
That means investing in technology that both directly and indirectly supports them as they browse and buy across channels. In addition to ongoing training, we have implemented a number of technology solutions to enhance our customer service. One of these is Hey GURA.
278 
Retail TouchPoints
JANUARY 26, 2022
Zaballero: In a physical store, there is a place for technology, but it needs to be invisible. The more high-end/luxury the store, the more seamless and invisible the technology needs to be. The integration of technology helps with both expanding the relationship with the brand and the customer.
290 
Retail TouchPoints
OCTOBER 23, 2024
The benefits of having access to a near-limitless supply of unowned inventory (on the retailer side) and having access to other brands’ and retailers’ sales channels (on the brand side), has been compelling to put it mildly. This becomes particularly important as brands expand the number and type of channels they are selling through.
290 
Retail TouchPoints
FEBRUARY 29, 2024
The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. Many systems can now identify sales trends, understand customer behavior and gauge employee performance. Integration with CRM is an important unlock, enabling businesses to drive relevance in engagement.”
262 
Retail TouchPoints
MARCH 14, 2025
The emergence of AI-powered platforms has ignited a profound shift in how we interact with technology and the trajectory of the search landscape. As Chief Customer Officer at Botify , she leads global customer success initiatives and believes in technologys power to transform customer experiences. The good news?
179 
Retail TouchPoints
FEBRUARY 7, 2023
Here are five key trends for retailers to pay attention to as they strategize for the months and years ahead: Retail Media Networks (RMNs): One of the most important topics of the past 18 months, RMNs offer the opportunity for many grocers to expand their revenue by monetizing their data and scaling their on-site and off-site audience activation.
278 
Retail TouchPoints
NOVEMBER 23, 2023
But the retail technology (and wine) enthusiast in me shudders at the idea of cases of wine being laid to waste, especially when data-driven technologies could easily be deployed to help Bordeaux bounce back from its Merlot-est ever sales record. But France’s production pipeline marched on, seemingly without heeding the market changes.
271 
Retail TouchPoints
DECEMBER 27, 2024
Our data at Rival Technologies revealed that Gen Z shops just two to three times per month. They use these channels to learn about new products, see what influencers are promoting and sift through branded content as it suits them. When they do, they seek out platforms where they can get everything they need as quickly as possible.
278 
Retail TouchPoints
JULY 13, 2022
Most of the information designers use to make decisions surrounding colors is flawed due to misinformation and watered-down science from market research or communications from trend offices. Using Technology to Capture Color Preferences. In fact, technology has driven and expanded color since the introduction of color television.
290 
Retail TouchPoints
OCTOBER 4, 2023
Flexibility and timeliness are absolutely key when it comes to responding to fast-moving buying trends, as retailers must balance longer-term buying choices with customers’ shorter-term impulse decisions. Provide a Brilliant User Experience Speed is key when capitalizing on short-term buying trends.
264 
Retail TouchPoints
OCTOBER 24, 2023
Culture and Community are Core to Success The idea of building community around a brand has firmly moved from “new trend” to “necessity,” particularly for brands targeting younger consumers or playing in ultra-competitive categories. It doesn’t look like a commercial or an ad, he just looks like a guy with a TikTok channel creating content.
Retail TouchPoints
JANUARY 14, 2025
As advertisers seek more advanced targeting capabilities and measurable results across multiple channels, success in 2025 and beyond will depend on thoughtful design that prioritizes flexibility and customization. New channels will emerge, technical capabilities will expand and advertiser expectations will grow increasingly sophisticated.
173 
Retail TouchPoints
JANUARY 23, 2024
The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. Artificial Intelligence (AI) It should come as no surprise that AI was the “golden child” of this year’s Big Show. Is it the real deal?
285 
365 Retail
DECEMBER 24, 2024
This trend has had a ripple effect on retail, revitalising urban shopping districts and creating new opportunities for businesses to cater to a more mobile workforce. Against this backdrop, here are five key trends set to shape the retail industry in 2025. This vision of personalised retail is no longer science fiction.
64 
Retail TouchPoints
AUGUST 19, 2022
Faced with an endless number of brands, product options and channels to shop through, consumers are looking for the perfect combination of “value” and “values.” Retail TouchPoints (RTP): How have shifts in consumer behaviors and expectations impacted the way retailers invest in technology? But has it changed their priorities at all?
278 
Retail TouchPoints
NOVEMBER 6, 2023
On-Trend Styles: “Delivering on-trend fashion continues to be the cornerstone of our business and the focus of our strategy for the holiday season and through 2024,” Dres explained. For example, Princess Polly incorporated Fit Finder and AR Try-On technology from Snap into its ecommerce experience and has seen a reduction in returns.
263 
Retail TouchPoints
NOVEMBER 21, 2024
The law of supply and demand dictates that prices will go up as retailers compete for fewer slots across TV and other channels. For example, Target has already cut prices on 2,000 items, including Bluey and LEGO toys , offering shoppers a cheaper way to tap into an ongoing trend and a perennial gifting favorite.
274 
Retail TouchPoints
JANUARY 8, 2025
Not only do these technologies improve throughput in most cases; they also enable greater flexibility in meeting expectations related to fast shipping and free returns. Third-party grocery delivery accounted for the bulk of these sales (46%), although pickup orders (40%) and ship-to-home channels (14%) also saw significant growth.
279 
Retail TouchPoints
AUGUST 12, 2022
By the close of its ninth edition in June, the New York Fashion Tech Lab (NYFTLab) and its largest-ever group of partner retailers and brands from major corporations had provided support to five women-led emerging business-to-business fashion technology companies. Five New Technologies Driving Retail Personalization.
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