Forrester eCommerce

AUGUST 20, 2020

Accelerating the trend is a myriad of factors including changing buying behaviors and demographics, companies shifting to subscription and consumption models, and the rising importance of ecosystems. Online marketplaces have been around in one form or another for decades.

Channel 537

Channel Subscription Consumer Customer Experience 537

Forrester eCommerce

JULY 8, 2021

The channel is very large, highly diverse, and incredibly decentralized. Channel partners know that to be successful, they need to carve out a niche — whether that be by line of business, by industry (and, increasingly, by subindustry), by size of customer, geographically, technologically, and by business model.

Social Media 535

Social Media Channel Technology Customer 535

Retail TouchPoints

JANUARY 24, 2024

Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers. This trend requires businesses, particularly in ecommerce, to seamlessly blend their online and offline sales channels.

B2B 263

B2B eCommerce BigCommerce Omnichannel 263

Retail TouchPoints

DECEMBER 13, 2023

Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation. Trend 3: Store Design Teams Become ‘Experience Teams’ When a brand decides to open a new store, the design team cannot work within its own silo.

Sporting Goods 323

Sporting Goods Technology Omnichannel Operations 323

Retail TouchPoints

FEBRUARY 29, 2024

“Many systems can now identify sales trends, understand customer behavior and gauge employee performance. The integration of real-time customer feedback mechanisms and predictive analytics tools are other exciting developments, allowing businesses to proactively adapt to customer needs and trends.

Point of Sale 262

Point of Sale POS Payment Services Merchant Services 262

Retail TouchPoints

JULY 10, 2024

As digital natives, they largely permit retailers to collect data across multiple channels of interaction, painting a detailed picture of who they are and how the brand communicates to them effectively, which designers can leverage to enhance project outcomes.

Retail 261

Retail Social Media Point of Sale Information 261

Retail TouchPoints

MARCH 17, 2021

Nordstrom will debut its own Livestream Shopping channel as part of broader ambitions to dive into ecommerce livestreaming, according to CNBC. Planned streams include on “how to wear Burberry runway looks,” a spring beauty trend happy hour and a conversation with the British makeup artist Charlotte Tilbury. “We

Channel 286

Channel Customer Loyalty Information Events 286

Retail TouchPoints

MAY 8, 2023

If you were drawing a trends graph, it would show a massive spike in everything digital and online during COVID that plummeted post-pandemic and then renormalized,” said Michael Affronti, the recently appointed GM of Commerce Cloud at Salesforce in an interview with Retail TouchPoints.

Channel 275

Channel Merchant Services Payment Services Recommendation 275

Retail TouchPoints

FEBRUARY 3, 2021

Seismic shifts in consumer trends accelerated by the pandemic will have long-lasting implications for the retail industry at large. ” The report divided the trends into three main categories: Consumer, Culture and Modernity: Consumer Trends. ” Culture Trends. This means better content and better conversion.”

Consumer 342

Consumer Retail Jewelry Arts 342

Forrester eCommerce

AUGUST 14, 2023

Subscription-based hardware is the emerging model that every hardware vendor is promising to customers, partners, and investors. It’s a significant shift from the classic capex model in which firms spend money for outright hardware purchases. where subscription-based […]

Subscription 370

Subscription Channel Technology Management 370

Groove

DECEMBER 23, 2020

To help, we've outlined four mobile eCommerce trends to watch and included considerations for a successful mobile strategy. Mobile eCommerce Trends To Look Out For. As you create and implement your mobile strategy, we recommend keeping an eye out for these trends: Anticipate Omni-Channel Shoppers. Conclusion.

Mobile eCommerce 310

Mobile eCommerce Mobile eCommerce Social Media 310

Forrester eCommerce

JANUARY 28, 2021

A number of factors are converging to drive this trend. As the shift continues, companies that have experience of and actual success in marketing on marketplaces will reap the benefits of early adoption. B2B buyers rely less and less on enterprise account reps. […].

Channel 414

Channel B2B Marketing Customer 414

Retail TouchPoints

NOVEMBER 6, 2023

On-Trend Styles: “Delivering on-trend fashion continues to be the cornerstone of our business and the focus of our strategy for the holiday season and through 2024,” Dres explained. For this period, we will specifically focus on [categories like] Winter, Winter Formal, Holiday and Party.”

Fashion 263

Fashion Omnichannel Operations Consumer 263

Groove

JANUARY 24, 2022

Though trends come and go, some trends stick around. With this growth comes the importance of staying up-to-date with the latest eCommerce trends. So, we put together this blog to share our forecast of the top eCommerce trends that we believe will make their mark in 2022. Are you ready? Storytelling With Infographics.

eCommerce 326

eCommerce Merchant Services Shipping Mobile 326

Forrester eCommerce

JUNE 17, 2022

I am often asked how brands are handling issues of channel conflict with retail partners, when discussing brands’ direct to consumer (DTC) digital strategies. However, there are a few forerunners to my response: A brands DTC digital strategy is not just about direct transactional sales to consumers.

Channel 195

Channel Consumer Retail Customer 195

Retail TouchPoints

OCTOBER 4, 2023

Flexibility and timeliness are absolutely key when it comes to responding to fast-moving buying trends, as retailers must balance longer-term buying choices with customers’ shorter-term impulse decisions. Provide a Brilliant User Experience Speed is key when capitalizing on short-term buying trends.

Omnichannel 264

Omnichannel Merchant Services BigCommerce Payment Services 264

Optimizely

JUNE 23, 2020

With consumers spending nearly two and a half hours each day browsing Facebook, Twitter, and Instagram, brands are compelled to have a social media presence and use these channels for generating leads, promoting content, and even delivering customer service. The post The Value of Owning Your Channels appeared first on Zaius.

Channel 195

Channel eCommerce Social Media Magazine 195

Retail TouchPoints

FEBRUARY 7, 2023

Here are five key trends for retailers to pay attention to as they strategize for the months and years ahead: Retail Media Networks (RMNs): One of the most important topics of the past 18 months, RMNs offer the opportunity for many grocers to expand their revenue by monetizing their data and scaling their on-site and off-site audience activation.

Retail 278

Retail POS Apparel Department Stores 278

Algopix

OCTOBER 15, 2023

Cross-channel tracking, also known as cross-device tracking, involves monitoring customer interactions and behaviors across multiple online channels and devices. These channels can include websites, mobile apps, social media platforms, email, and more. This is where cross-channel tracking becomes invaluable.

Channel 128

Channel eCommerce Social Media Customer Loyalty 128

Kissmetrics

NOVEMBER 10, 2021

Specifically, I’m talking about the videos that are trending on YouTube right now. Why Should You Use Trending Topics for Content Ideas? Trending topics make fantastic content ideas. First and foremost, you know that your audience is going to be interested in the topic if it’s trending on YouTube. It’s called YouTube.

Article 293

Article Blog Channel Other 293

Retail TouchPoints

JUNE 3, 2021

As eyes and dollars continue to shift to digital channels, the playbook for acquiring, engaging and retaining customers is being rewritten. Ecommerce University was developed to dig into the new, emerging and evolving trends driving this exciting era of retail. This year, it’s projected to reach 21.8% In fact, it is going to be a $13.8

eCommerce 361

eCommerce Omnichannel Merchant Services Channel 361

Retail TouchPoints

APRIL 4, 2022

We expect to see some pandemic-era commerce developments continue with some new twists, and we’re watching some emerging commerce trends that may go strong beyond 2022 — all with the goal of creating richer, more engaging customer experiences and stronger bonds between customers and brands.

B2C 328

B2C B2B Supplies Conversion Optimization 328

Retail TouchPoints

OCTOBER 24, 2023

Culture and Community are Core to Success The idea of building community around a brand has firmly moved from “new trend” to “necessity,” particularly for brands targeting younger consumers or playing in ultra-competitive categories. It doesn’t look like a commercial or an ad, he just looks like a guy with a TikTok channel creating content.

Food and Beverages 278

Food and Beverages Workshop Games Consumer 278

lateshipment

AUGUST 31, 2023

JustUno ] It’s important that e-commerce businesses brace themselves to handle the holiday rush and keep up with the evolving consumer trends. These consumer trends keep changing due to economic conditions and advancements in technology. This year, the e-commerce world is ruled by six major trends. But, let’s face it.

Consumer 130

Consumer eCommerce Social Media Payment Services 130

Kissmetrics

FEBRUARY 19, 2021

If only you could predict what’s shaping business trends, or what your clients need, you could plan and grow your company, right? The more you know about market trends, the better you can leverage them to your advantage and get a head start on your competition. Here are the ten key trends influencing entrepreneurs this year and beyond.

Social Media 361

Social Media Payment Services eCommerce Multichannel 361

Algopix

AUGUST 12, 2023

This guide unveils the crème de la crème of YouTube channels tailored for Amazon FBA sellers. With these channels at your disposal, you’ll gain unparalleled knowledge, tactics, and strategies, ensuring you outshine your competition and thrive in the Amazon marketplace. Continuous Growth : Learning should be an ongoing journey.

Channel 114

Channel eCommerce Multi-channel Information 114

Optimizely

JANUARY 15, 2020

Customer Service is the true 1:1 channel – a place where every interaction is with an individual. Watch Point Line Trend: The post Point Line Trend on… Proactive Outreach appeared first on Zaius. However, far too many agents are operating with little access to data, and do so almost exclusively reactively.

Channel 195

Channel Operations Customer Blog 195

Kissmetrics

SEPTEMBER 3, 2021

Are you hoping to identify MarTech trends that can help your campaigns be more effective and run more smoothly? In this blog, we unpack the six biggest MarTech trends looming over the marketing industry and how you can use them to your advantage. 6 MarTech Trends. What MarTech Trends Will Dominate the Market?

Marketing 278

Marketing Consumer Reference Leisure 278

Wiser

JULY 22, 2024

Investments in data collection and analysis tools have significantly improved visibility into product distribution and sales trends, facilitating more strategic discussions with distributors and retail partners. This strategic resource allocation helps manage inventory and meet customer expectations across channels.

Multi-channel 78

Multi-channel Retail Document Customer Loyalty 78

365 Retail

JULY 19, 2024

As the retail industry evolves, physical display trends are essential for capturing customer attention and driving sales. In 2024, several innovative trends in visual merchandising and physical displays are set to transform retail environments. Here are five key trends to watch out for.

Retail 104

Retail Online Catalogues Omnichannel Workshop 104

Omnisend

DECEMBER 7, 2021

While the digital marketing landscape changes dramatically every year, email has continued to be one of the most effective channels for ecommerce marketers. In this article, we’ll examine some of the most important 2022 email marketing trends to be aware of in this year and beyond. 7 key trends. Reading Time: 6 minutes.

Marketing 190

Marketing Multi-channel Mobile Channel 190

Retail TouchPoints

FEBRUARY 1, 2021

Commerce trends that were on the horizon were suddenly adopted at a brisk pace, including online food ordering, curbside pickup and BOPIS (buy online, pick up in-store). So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? These are four with staying power: 1.

Customer Experience 323

Customer Experience Customer Omnichannel Social Media 323

Retail TouchPoints

NOVEMBER 5, 2024

You’re going to see a lot of what you see in the mercado in our broader organization, our social media channels and the events we’re hosting,” said González in an interview with Retail TouchPoints. It’s not just a concept or one store; it’s what our organization plans to do moving forward. ”

Mobile 275

Mobile Operations Consumer Shopify 275

Retail TouchPoints

FEBRUARY 23, 2023

However, the latest trend that offers the most promising opportunity for brands, influencers and perhaps most notably, creators, is shoppable livestream video. This revolutionary technology, when deployed properly, effectively eliminates friction from the sales process and can result in higher sales volume.

Channel 358

Channel Marketing Social Media Technology 358

Kissmetrics

FEBRUARY 22, 2021

Being able to anticipate trends and changes in audience behavior based on technology trends and updates can help you adjust your strategy and get ahead of the wave. Here, we’ll detail some trends to keep an eye on in 2021, but before we do, let’s look at why content marketing keeps evolving. Repurposing Content Across Channels.

Marketing 290

Marketing Social Media Mobile eCommerce 290

BigCommerce

SEPTEMBER 12, 2017

Are you an omni-channel seller? It’s easier than ever for businesses to have a digital presence across a variety of channels. Ecommerce sales are growing, but many retailers are struggling to capitalize on their digital sales channels. It’s not just about broadcasting on all channels, though. Seniors spend 2.5

eCommerce 420

eCommerce Beauty and Health Customer Social Media 420

Retail TouchPoints

JANUARY 23, 2024

It was the growth of what we first called multi-channel, which then became omnichannel, and then we saw the growth of the brands born on the internet.” The top five themes include: 1.

ACH 285

ACH Multi-channel Technology Customer Retention 285