Retail TouchPoints

AUGUST 26, 2024

A new CEO has quietly taken the helm at Diane von Furstenberg , and under this new leadership the fashion label plans to bring its operations back in-house, multiple sources report. Since 2020, the company has outsourced its design, production, marketing and distribution to Chinese licensee Glamel.

Operations 264

Operations Fashion Management Marketing 264

Retail TouchPoints

OCTOBER 1, 2024

Under her leadership, ecommerce sales increased 4X , and the company’s financial performance was dramatically improved with a more than 90% reduction in gross debt outstanding. In the last five years the company also expanded its market share by nearly 50%. Hilson has served as CFO of Signet since 2019. “We

Jewelry 264

Jewelry Operations Supplies Improvements 264

Retail TouchPoints

JULY 19, 2024

more than doubled once the pandemic started, and while domestic volume has eased a bit, the company still delivered approximately 5.9 Today, however, retailers — particularly those that rely heavily on outbound calling and contact center operations — are no longer content with sitting on the sidelines. billion packages last year.

Payment Services 262

Payment Services Operations Retail Customer Experience 262

Retail TouchPoints

DECEMBER 5, 2024

Previous Five Below CEO Joel Anderson left the company to lead Petco in July 2024. Five Below has named Winnie Park, currently CEO of Forever 21 , to take the reins as its CEO, effective Dec. In her new role, Park will work closely with COO Kenneth Bull, who has been serving as interim President and CEO since Andersons departure.

Social Media 288

Social Media Omnichannel Fashion Retail 288

Retail TouchPoints

JUNE 27, 2024

OMNI Retail Enterprises , which operates digital storefronts for brands including Pier 1 Imports, Dress Barn, Bodybuilding.com and Mentorbox.com , has named retail industry veteran Sharon Leite as its CEO. The former Vitamin Shoppe leader will be tasked with revitalizing the company’s retail, educational, health and wellness brands.

Consumer 258

Consumer Channel Operations Retail 258

Retail TouchPoints

OCTOBER 21, 2024

the parent company of Bed, Bath & Beyond , has entered a multi-faceted strategic partnership with home décor retailer Kirkland’s that will bring the currently online-only Bed Bath & Beyond back to brick-and-mortar retail, a year-and-a-half after it shuttered all its stores. Beyond, Inc. ,

Operations 264

Operations Financial Services Arts eCommerce Technology 264

Retail TouchPoints

NOVEMBER 4, 2024

Franchise Group has filed for Chapter 11 bankruptcy as part of a restructuring agreement with its primary lenders that will allow its three strongest banners — Pet Supplies Plus , The Vitamin Shoppe and Buddy’s Home Furnishings — to remain in operation. In 2022, the company attempted to buy Kohl’s , but that deal fizzled out.

Home Furnishings 271

Home Furnishings Supplies Operations Marketing 271

Retail TouchPoints

SEPTEMBER 4, 2024

Rite Aid has successfully completed its financial restructuring and emerged from Chapter 11 as a private company. Rite Aid will now operate as a private company under ownership of certain of its creditors. I thank Jeff for his dedication and commitment to guiding the company through the complex restructuring process.

Operations 264

Operations Improvements Customer Retail 264

Retail TouchPoints

SEPTEMBER 20, 2024

Amazon took a breather from the veritable onslaught of tech updates at its Accelerate conference Thursday to shine the spotlight on three specific companies. We have a 50 -acre farm that we’re operating in addition to the school. There is a credibility to a company when they sell on Amazon.

Small Business Retail 264

Small Business Retail Fulfillment Shipping Retail 264

Groove

OCTOBER 11, 2024

Fortunately, quality eCommerce merchant services can help companies manage their websites and process payments to drive revenue and long-term success. Choosing the right merchant services provider is crucial for smooth business operations and customer satisfaction. What Are eCommerce Merchant Services?

Merchant Services 350

Merchant Services Payment Services Payments eCommerce 350

Retail TouchPoints

DECEMBER 10, 2024

Activist investment firm Barington Capital Group and real estate development company Thor Equities have taken a stake in Macys Inc. In our opinion, Macys board should create a separate real estate subsidiary to collect market rents from Macys retail operations and pursue other asset sale and redevelopment opportunities.

Department Stores 293

Department Stores Operations Recommendation Improvements 293

Retail TouchPoints

DECEMBER 23, 2024

Bankruptcy Court in the Southern District of Texas and has begun to wind down retail and wholesale operations, including holding going out of business sales prior to closing its approximately 700 stores across the country. Party City Holdco Inc. PCHI) has filed for Chapter 11 bankruptcy protection in the U.S.

Retail 230

Retail Operations Consumer Other 230

Groove

NOVEMBER 7, 2024

We’ll break down what you need to know about the differences between these two techniques and how you can choose the best approach for your company. Understanding Multichannel eCommerce We will start with multichannel eCommerce, which focuses on how your business operates across different platforms that are intended to engage customers.

Multichannel 381

Multichannel Omnichannel eCommerce Channel 381

Retail TouchPoints

MARCH 25, 2024

Today’s retailers need to focus just as much on the logistics side of their business operations to streamline processes, maintain profitability and provide the best possible customer experience. Operational agility. In ecommerce logistics, operational agility is a game-changer for small businesses. Financial control.

eCommerce 312

eCommerce Small Business Retail Shipping Costs Retail 312

Retail TouchPoints

OCTOBER 15, 2024

Bankruptcy Court for the District of Delaware as it prepares to sell “substantially all” of its business operations to rival Do it Best Corp. During the reorganization process, the 75-year-old retailer will continue to operate its 4,500 stores, which are independently owned, except for a corporate-owned location in Palatine, Ill.

Operations 264

Operations Improvements Other Retail 264

Retail TouchPoints

MARCH 20, 2024

Former Walmart exec and Jet.com founder Marc Lore and his newest company Wonder Group have raised $700 million from various investors to support its Vision, Capital and People (VCP) plan , which is designed to support the business’ execution and scale, Lore revealed in a LinkedIn post. both of which are scheduled to open this year.

Operations 312

Operations Technology Improvements Customer Experience 312

Retail TouchPoints

JULY 30, 2024

Shifting to appointment-only will allow the store to remain operational while mitigating shoplifting losses. 28, we are transforming our Saks Fifth Avenue San Francisco store to operate by appointment only, enabling associates to offer customers more refined services tailored to their preferences.” With that, beginning Aug.

Department Stores 278

Department Stores Operations Customer Consumer 278

Retail TouchPoints

OCTOBER 23, 2024

While it started with the COVID ecommerce rush, rising operational costs and ongoing margin constraints are continuing to drive brands and retailers toward online marketplaces, otherwise known as third-party commerce (3P commerce). And new research from Rithum suggests that this is just the beginning.

Consumer 290

Consumer Multichannel Supplies eCommerce 290

Groove

OCTOBER 27, 2024

As your company develops over time, it’s important to make sure you’re taking the right steps to meet the challenges that come with an expanding business. Reach out to our team today to learn more about how our B2B eCommerce agency can support eCommerce development as your company continues to grow.

B2B 321

B2B eCommerce B2C Shipping Costs 321

Retail TouchPoints

JULY 9, 2024

UK retailer Co-op is working with Walmart Commerce Technologies to bolster its “quick commerce” operations. The Walmart Commerce Technologies partnership is part of Co-op’s broader goal of expanding its quick commerce operations. The company aims to grow its member base from 5 million to 8 million by 2030.

Technology 286

Technology Order Fulfillment Fulfillment Operations 286

Retail TouchPoints

JUNE 14, 2024

A record 78% of consumers now say sustainability is important , and these shoppers increasingly are holding companies accountable not only for their direct operations, but also for the environmental and social impact of their entire supply chain. Eric Linxwiler is SVP of TradeBeyond.

Supplies 297

Supplies Retail Document Operations 297

Retail TouchPoints

AUGUST 23, 2024

The TJX Companies will invest approximately $360 million to purchase a 35% stake in Brands for Less , an off-price apparel, toys and home fashions retailer with more than 100 stores in the UAE and Saudi Arabia as well as an ecommerce business. TJX expects the acquisition to close later this fiscal year, which ends in February 2025.

Toys 264

Toys Apparel Fashion Operations 264

Retail TouchPoints

SEPTEMBER 9, 2024

Nexus has agreed to acquire all of the retailer’s assets and ongoing business operations; financial details were not disclosed. If Nexus is deemed the winning bidder, the companies expect to close the transaction in Q4. The company will now issue its earnings report on Sept. Net sales also fell 10.2% billion to $1 billion.

Operations 259

Operations Improvements Management Retail 259

Retail TouchPoints

OCTOBER 30, 2024

The Children’s Place, which operates retail and wholesale divisions for its eponymous brand as well as for Gymboree , Sugar & Jade and PJ Place , has had a rough year. The debut of The Children’s Place brands on Shein will provide the company with a new high-profile selling channel on one of the hottest shopping apps of the moment.

Apparel 278

Apparel Omnichannel Operations Channel 278

Retail TouchPoints

MAY 3, 2024

The Save Mart Companies is building on its partnership with Instacart by implementing several in-store solutions in nearly all 200 Save Mart, FoodMaxx and Lucky locations. FoodStorm , Instacart’s order management system, is designed to help streamline food service, perimeter offerings and catering operations.

Retail 289

Retail Omnichannel Mobile Operations 289

Retail TouchPoints

JUNE 21, 2024

Bob’s EMS Holdings, parent company of Bob’s Stores and Eastern Mountain Sports (EMS), has filed for Chapter 11 protection in the U.S. The retailers, which operate approximately 50 stores and employ nearly 800 full- and part-time employees, generated $131.85 Bankruptcy Court in Delaware.

Document 289

Document Banking Operations Retail 289

Retail TouchPoints

MAY 17, 2024

.” The insolvency filing, which was submitted to a court in Germany, applies only to the company’s European businesses. All stores and online operations will continue as normal throughout the proceedings, during which the company said it will undergo a “transformation program” to reorganize its finances and business in Europe.

Fashion 278

Fashion Operations Marketing 278

Retail TouchPoints

DECEMBER 5, 2024

Amazon instead used third-party services such as UPS or USPS, which the company knows are slower than its own. According to the suit, Amazon not only failed to inform current or prospective Prime members of the delivery exclusion; the company also misled consumers into believing that slow deliveries were simply a coincidence.

Operations 273

Operations Information Consumer Other 273

Retail TouchPoints

SEPTEMBER 19, 2024

“This decision wasn’t an easy one, but it will allow us to remain more committed than ever to providing great everyday pricing and frequent discounts and deals,” explained the company in an email sent to customers on Sept. But ThredUp’s business is particularly sensitive to financial pressures for a number of reasons.

Shipping Costs 272

Shipping Costs Improvements Operations Books 272

Retail TouchPoints

OCTOBER 29, 2024

Liabilities for the two companies total $477 million (Hong Kong) , approximately $61.4 Esprit had announced in June 2024 that it would hand over business operations to partner companies and concentrate on managing its IP and licensing business. USDS is responsible for the brand’s wholesale business in the U.S., million (U.S.).

Fashion 290

Fashion Management Operations eCommerce 290

Retail TouchPoints

SEPTEMBER 16, 2024

As a company, we are always looking for ways to innovate and enhance both our operations and the customer experience,” said Scott Kessler, EVP and CIO of Northeast Grocery in a statement. Northeast Grocery is encouraging shoppers to provide feedback during the pilot program to help shape the future of this initiative. “As

Customer Experience 273

Customer Experience Operations Technology Marketing 273

Retail TouchPoints

AUGUST 19, 2024

By integrating this new system into fulfillment spaces, Ikea’s operations will “run continuously,” the company shared in an announcement. Ikea initially adopted drone technology in 2021 when it partnered with AI and robotics company Verity to develop an autonomous drone solution for warehouses.

Fulfillment 289

Fulfillment Order Fulfillment Omnichannel Operations 289

Groove

OCTOBER 30, 2024

Business-to-business electronic commerce—or B2B eCommerce—refers to digital transactions of goods and services between two companies. An increasing number of companies are working in international markets and need straightforward B2B sales systems that make it easy to connect with people around the world.

B2B 281

B2B Payment Services eCommerce B2C 281

Retail TouchPoints

OCTOBER 7, 2024

Mytheresa has entered into a binding agreement with Richemont to acquire the Yoox Net-a-Porter (YNAP) business and create a “multi-brand digital group of significant scale,” according to a company announcement. The deal is expected to close in the first half of 2025, pending antitrust approvals.

Operations 263

Operations Presentation Technology Customer 263

Retail TouchPoints

JUNE 10, 2024

Manager of Digital Strategy & Innovation, General Mills Jennifer Lambert, SVP of Strategy & Planning, Hy-Vee, Inc.

Retail 298

Retail Operations eCommerce Management 298

Retail TouchPoints

AUGUST 8, 2024

The cuts will come from a combination of streamlining and optimizing operations, rationalizing its business portfolio and accelerating the use of AI and automation across the enterprise. However, adjusted operating income dropped by 39.1% ,falling from $1.54 The company as a whole increased total revenues during Q2, climbing from $88.9

Operations 261

Operations Management Customer Marketing 261

Retail TouchPoints

APRIL 30, 2024

It’s an abrupt reversal; just a few weeks ago, the retailer had announced plans to add 18 Walmart Health Centers in Texas this year to join the four currently operating in the state. There’s no timetable yet for the closings, which will not affect Walmart’s nearly 4,600 pharmacies and 3,000+ vision centers.

Operations 284

Operations Other Retail Customer Experience 284