Retail TouchPoints

AUGUST 26, 2024

A new CEO has quietly taken the helm at Diane von Furstenberg , and under this new leadership the fashion label plans to bring its operations back in-house, multiple sources report. Since 2020, the company has outsourced its design, production, marketing and distribution to Chinese licensee Glamel.

Operations 259

Operations Fashion Management Marketing 259

Retail TouchPoints

NOVEMBER 15, 2024

In a move to double down on the equity of its flagship brand, Qurate Retail Group — parent company of QVC , HSN , Garnet Hill , Grandin Road , Ballard Designs and Frontgate — is rebranding as QVC Group as it looks to expand its presence in the realm of live social shopping. in a statement.

Multi-channel 147

Multi-channel Social Media Operations Improvements 147

Retail TouchPoints

JULY 1, 2024

The Save Mart Companies — which includes grocery banners Save Mart , Lucky California and FoodMaxx — has undergone its second change of hands in two years, with multiple sources reporting that the conglomerate has been acquired by Canadian holding company The Jim Pattison Group. In 2022, the Piccinini family sold Save Mart Cos.

Food and Beverages 264

Food and Beverages Automotive Operations Management 264

Retail TouchPoints

JULY 19, 2024

more than doubled once the pandemic started, and while domestic volume has eased a bit, the company still delivered approximately 5.9 Today, however, retailers — particularly those that rely heavily on outbound calling and contact center operations — are no longer content with sitting on the sidelines. billion packages last year.

Payment Services 262

Payment Services Operations Retail Customer Experience 262

Retail TouchPoints

APRIL 30, 2024

L’Occitane Groupe, the controlling shareholder of L’Occitane International , has submitted an offer to acquire the remaining shares of the French beauty retailer in a bid to take the company private. USD) per share since the company’s IPO on the Hong Kong Stock Exchange in 2010.

Recommendation 263

Recommendation Operations Marketing Management 263

Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. Companies must excel and stay ahead of the curve in today’s technologically competitive environment.

Payment Services 245

Payment Services Operations Banking Technology 245

Retail TouchPoints

OCTOBER 21, 2024

the parent company of Bed, Bath & Beyond , has entered a multi-faceted strategic partnership with home décor retailer Kirkland’s that will bring the currently online-only Bed Bath & Beyond back to brick-and-mortar retail, a year-and-a-half after it shuttered all its stores. Beyond, Inc. ,

Operations 264

Operations Financial Services Arts eCommerce Technology 264

Retail TouchPoints

MARCH 5, 2024

The Body Shop Canada has ceased online sales, and while its stores remain open, the company plans to close 33 of its 105 locations across the country in the near term. Additionally, The Body Shop US Limited has “ceased operations” as of March 1, 2024, according to a press release. However, at press time, the retailer’s U.S.

Operations 290

Operations Presentation Retail Marketing 290

Retail TouchPoints

JUNE 2, 2023

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power fulfillment centers and store operations worldwide. The deployment follows the purchase of Made4net by Ingka Investments , the group’s investment arm.

Fulfillment 298

Fulfillment Operations Order Fulfillment Omnichannel 298

Retail TouchPoints

JUNE 1, 2022

DoorDash has acquired Wolt Enterprises , a Helsinki-based last mile delivery company. Wolt CEO Miki Kuusi will oversee the combined company’s team and operations outside of the U.S., Wolt has developed a wide range of technologies to assist with its operations, from local logistics to retail software to financial solutions.

Operations 316

Operations Consumer Technology Improvements 316

Retail TouchPoints

MAY 2, 2023

Tuesday Morning has received permission from a bankruptcy judge to wind down its operations after nearly 50 years in business despite an objection from one of its investors. Tuesday Morning operated fewer than 500 stores when it made its latest bankruptcy filing in February, which was the second since 2020.

Operations 269

Operations Merchant Services Gifts Management 269

Retail TouchPoints

SEPTEMBER 29, 2023

One of the most interesting things I learned was that in the 19 th and early 20 th centuries, some companies built what came to be known as “company towns,” owning not just the houses where their workers lived but the “Company Store” that they shopped at, as well as other essential services.

Fulfillment 289

Fulfillment Customer Experience SEO Other 289

Retail TouchPoints

JULY 26, 2023

Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately. Within most companies, customer success teams leverage massive amounts of data across different applications, databases and departments to develop a holistic view of the customer.

Fulfillment 240

Fulfillment Operations Shipping Costs Order Fulfillment 240

Retail TouchPoints

APRIL 3, 2024

PREIT, which operates multiple malls and shopping centers in the eastern half of the U.S., Additionally, the company has replaced CEO Joseph Coradino, a 40 -year company veteran who has served in the top post since 2012, with Jared Chupaila. portfolio of 150+ retail centers.

Operations 243

Operations Fashion Retail Marketing 243

Retail TouchPoints

APRIL 29, 2024

Bankruptcy Court for the District of Delaware has approved the company’s reorganization and recapitalization plan, which includes commitments from its financial stakeholders and other parties for approximately $132 million in new financing.

Customer Experience 278

Customer Experience Operations Improvements Other 278

Retail TouchPoints

JUNE 27, 2024

OMNI Retail Enterprises , which operates digital storefronts for brands including Pier 1 Imports, Dress Barn, Bodybuilding.com and Mentorbox.com , has named retail industry veteran Sharon Leite as its CEO. The former Vitamin Shoppe leader will be tasked with revitalizing the company’s retail, educational, health and wellness brands.

Consumer 258

Consumer Channel Operations Retail 258

Retail TouchPoints

SEPTEMBER 4, 2024

Rite Aid has successfully completed its financial restructuring and emerged from Chapter 11 as a private company. Rite Aid will now operate as a private company under ownership of certain of its creditors. I thank Jeff for his dedication and commitment to guiding the company through the complex restructuring process.

Operations 264

Operations Improvements Customer Retail 264

Retail TouchPoints

JUNE 28, 2023

It’s also critical that the entire warehouse operation is prepared and ready to meet the demands of fast and accurate, high-volume fulfillment during the increased influx of orders. Fulfillment operations have become more complex as order size continues to grow. while also lowering operational costs.

Operations 275

Operations Shipping Costs Fulfillment Shipping 275

Retail TouchPoints

OCTOBER 24, 2023

The last three years have been a whirlwind for retailers and CPG companies. At the same time, the Federal Reserve continues to raise interest rates in an effort to cool inflation, making it more expensive for companies to borrow and expand.

Retail 289

Retail Supplies Operations Technology 289

Retail TouchPoints

APRIL 12, 2023

For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences. As a result, emerging brands, especially those operating primarily online, have a unique opportunity to break into brick-and-mortar by leveraging prime real estate.

Operations 334

Operations Omnichannel Customer Experience Consumer 334

Retail TouchPoints

JUNE 27, 2023

In its ongoing bid to appeal to small business owners, Amazon is making business accounts free for sole operators who already have a personal Prime membership. and 80% of those are solo operators with no employees — and that is exactly who Business Prime Duo is set up to help.

Shipping Costs 277

Shipping Costs Operations Small Business Retail Customer Loyalty 277

Retail TouchPoints

JANUARY 13, 2023

Beauty brand Morphe ’s parent company FORMA Brands has initiated voluntary Chapter 11 proceedings in order to facilitate the sale of its assets for $33 million. The creditors plan to take over Morphe’s wholesale operations, online platforms and international retail stores, subject to court approval. will remain operational.

Operations 289

Operations Management Consumer eCommerce 289

Retail TouchPoints

FEBRUARY 26, 2024

is weighing national data privacy and security regulation to help companies keep up with the patchwork of state laws. Consumers are quickly losing trust, and companies must act swiftly and responsibly to restore it. Companies’ use of consumer data should be helpful instead of harmful or untrustworthy. The tide is turning.

Improvements 317

Improvements Payment Services Consumer Banking 317

Retail TouchPoints

FEBRUARY 2, 2022

Last-mile delivery company Shipt has named Kamau Witherspoon as its new CEO, effective March 1, 2022. Witherspoon will replace Kelly Caruso, who has led the company since early 2019 and who will remain in an advisory capacity during the transition period. Kamau Witherspoon. division of Yum! division of Yum!

Operations 264

Operations Supplies Improvements Retail 264

Retail TouchPoints

MAY 10, 2023

Riley Financial and Irradiant Partners, have agreed to acquire approximately 64% of the company’s stock that the management group does not currently own in a transaction that will take the company private. In total, Franchise Group currently operates more than 3,000 locations, predominantly in the U.S.,

Home Furnishings 279

Home Furnishings Management Supplies Operations 279

Retail TouchPoints

SEPTEMBER 19, 2023

Instacart has made its initial public offering (IPO), pricing its stock at $30 per share and valuing the grocery delivery and technology company at approximately $10 billion. million coming from the company and 7.9 Instacart, which will trade on the NASDAQ under the symbol “CART,” sold 22 million shares in the IPO, with 14.1

Electronics 263

Electronics Fulfillment Technology Mobile 263

Retail TouchPoints

NOVEMBER 10, 2023

The brand has acquired a newfound relevance among Gen Z and millennials that has helped the company achieve a 5% year-over-year net revenue increase, while Kate Spade and Stuart Weitzman both saw losses over the same period. These increases were driven by lower freight expenses and operational improvements. In addition to reaching $1.16

Operations 276

Operations Omnichannel Improvements Fashion 276

Retail TouchPoints

NOVEMBER 30, 2022

The changes follow news that recently appointed Foot Locker President and CEO Mary Dillon would halt a planned expansion into Japan as the company changes course to grow ecommerce and adjust its global operations. The retailer’s executive leadership changes, which will become effective Dec.

Operations 278

Operations Supplies Omnichannel eCommerce 278

Retail TouchPoints

FEBRUARY 22, 2022

Board of Directors announced that the company’s ecommerce operations will remain integrated within the larger business, not spun off into a separate company. . Activist investor Jana Partners took a stake in Macy’s in October 2021 and pushed the company to separate its ecommerce business from its brick-and-mortar operations.

Operations 297

Operations eCommerce Omnichannel Supplies 297

Retail TouchPoints

MARCH 3, 2023

The ecommerce site closed on March 2, and the company expects to wind down its brick-and-mortar operations by late June 2023. Nordstrom’s Canadian operations employ approximately 2,500 people. “We We entered Canada in 2014 with a plan to build and sustain a long-term business there,” said Erik Nordstrom, CEO of Nordstrom Inc.

Operations 290

Operations Department Stores eCommerce Supplies 290

Retail TouchPoints

OCTOBER 6, 2022

Walmart has entered an agreement to acquire Alert Innovation , a robotics automation company that develops material-handling technology for automating order fulfillment in retail supply chains. This enables operations with fewer space constraints inside the MFC and eliminates the need to pause the entire system for maintenance.

Fulfillment 350

Fulfillment Order Fulfillment Supplies Omnichannel 350

Retail TouchPoints

MAY 3, 2023

Texas-based Brookshire Grocery Company (BGC) has chosen NCR Corporation to provide the foundation of its in-store POS technology. NCR aims to deliver an experience-focused operating model via a platform that will enable BGC to bring innovation to market faster and at a lower cost.

POS 289

POS Payment Services Technology Operations 289

Retail TouchPoints

APRIL 5, 2021

The Hypersonix enterprise AI platform allows companies in the convenience and fuel segment to provide non-technical business stakeholders with AI-powered diagnostic, predictive and prescriptive analytics that allow them to make better, faster decisions. H&S also operates Power Market and Extra Mile convenience and food store locations.

Operations 216

Operations Technology Information Marketing 216

Groove

FEBRUARY 4, 2022

If you found this article on the web, you are likely a B2B Wholesale business that is looking to expand your operations into the eCommerce space. There are specific challenges that B2B merchants face when operating an eCommerce store, and you will want to address them before they become large issues. Specific B2B Wholesale Challenges.

Payment Services 195

Payment Services B2B Operations Shipping Costs 195

Retail TouchPoints

JUNE 15, 2022

In response to the ongoing conflict in Ukraine, the Inter IKEA Group and Ingka Group , the holding company that controls the home goods retailer’s stores, shared that IKEA operations in Russia and Belarus will continue to scale down after an initial pause in March.

Operations 299

Operations Home Furnishings Retail Supplies 299

Retail TouchPoints

JUNE 23, 2022

However, the completion of our internal reorganization will make such a potential separation substantially simpler should the company determine to resume the separation process following a change of market conditions in the future.”. Office Depot has been exploring a potential sale for well over a year, including a $2.1

B2B 273

B2B B2C Toys Supplies 273

Retail TouchPoints

JULY 7, 2022

Destination retailer Event Network — which operates gift shops for aquariums, zoos, museums, science centers, botanical gardens and other cultural attractions — has upgraded to a mobile point-of-service (POS) system and adopted a new cloud infrastructure as it continues its digital transformation.

POS 278

POS Gifts Events Mobile 278