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Solutions Designed for Retail Associates Need to Keep the Customer Experience in Mind

Retail TouchPoints

Additionally, the fact that so many customers are conducting research on their own devices while in-store “creates a barrier,” he added, noting that customers may feel that the store’s CX “is worse than what I get on my phone.” Often there’s only one person [working] for a specific shift, and there are so many tasks for them to do.”

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Why Two Cannabis Retailers are High on In-Store Tech and Innovative Design

Retail TouchPoints

All parties are coming together at the Retail Innovation Conference & Expo to show how Cookies and Dr. Greenthumb’s are putting immersive, tech-driven experiences into action. This technology is useful in cities and states that don’t allow customers to see the product.” Photo credit: Cookies. Photo credit: Cookies.

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The Top 10 Sessions to See at IRCE 2018

Optimizely

It’s almost time for the Internet Retailer Conference & Exhibition , AKA IRCE — the massive ecommerce conference with the largest expo hall in the industry. Here are the sessions you absolutely have to attend at IRCE 2018. Tuesday: June 05. What’s Next: Social. 3:30 PM – 3:50 PM.

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Best Buy CEO Promises Enhanced Personalization, Physical Store Upgrades in FY2025

Retail TouchPoints

First, we will open small locations in a couple of markets where we have no prior physical presence and our omnichannel sales penetration is low, to measure our ability to capture untapped share ,” said Barry. We will also include personalized dynamic messaging in our communications to members about their upcoming program renewals.

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How DTC Brands Are Scaling the Store Experience

Retail TouchPoints

Harness Data to Gauge Opportunities and Nuances . Then on the day of, we’re trying to get dialed into how we collect customer data in-person. The brands spanned the bedding, jewelry and footwear categories and all had very distinct brick-and-mortar strategies.

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Ikea Exec: Stores’ Expanded Fulfillment Role Key to Maintaining Lower Prices

Retail TouchPoints

Sara Del Fabbro The COVID-19 pandemic marked a turning point for Ikea’s store format experimentation, said Del Fabbro, who spoke at the Retail Innovation Conference & Expo in Chicago this past June. This allowed us to really look into where people are and where they feel it’s convenient to be.

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Top 7 Takeaways from eTail East 2017

Optimizely

The conference brought together an audience of retailers large and small, alongside expert speakers who shared a number of cutting-edge ecommerce and omnichannel strategies. Whether you couldn’t make it to the conference this year or you skipped a few key sessions, you may have missed out on some of the best insights of the event.

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