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Solutions Designed for Retail Associates Need to Keep the Customer Experience in Mind

Retail TouchPoints

Additionally, the fact that so many customers are conducting research on their own devices while in-store “creates a barrier,” he added, noting that customers may feel that the store’s CX “is worse than what I get on my phone.” Often there’s only one person [working] for a specific shift, and there are so many tasks for them to do.”

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Best Buy CEO Promises Enhanced Personalization, Physical Store Upgrades in FY2025

Retail TouchPoints

First, we will open small locations in a couple of markets where we have no prior physical presence and our omnichannel sales penetration is low, to measure our ability to capture untapped share ,” said Barry. We will also include personalized dynamic messaging in our communications to members about their upcoming program renewals.

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Ikea Exec: Stores’ Expanded Fulfillment Role Key to Maintaining Lower Prices

Retail TouchPoints

Sara Del Fabbro The COVID-19 pandemic marked a turning point for Ikea’s store format experimentation, said Del Fabbro, who spoke at the Retail Innovation Conference & Expo in Chicago this past June. This allowed us to really look into where people are and where they feel it’s convenient to be.

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Hy-Vee Launches RedMedia Omnichannel Retail Media Network

RetailWire

Hy-Vee has unveiled its full-scale retail media network, Hy-Vee RedMedia, aiming to connect brands directly with its customer base across online and in-store platforms. This network, showcased at the Groceryshop 2023 conference, blends first-party customer data with insights from leading advertising firms for more targeted marketing.

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NMHC Optech 2022 Conference Recap: Remapping the Prospect Journey with Automation and Nurture Blends

PERQ

Did you get a chance to attend the Optech conference this year? They were talking about concepts we’re passionate about here at PERQ, including: the Renter’s Journey, lead source attribution, and omnichannel prospect engagement. LOOKING AT THE NEW RENTER’S JOURNEY MAP. but the experiences are not connected.

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Why Two Cannabis Retailers are High on In-Store Tech and Innovative Design

Retail TouchPoints

All parties are coming together at the Retail Innovation Conference & Expo to show how Cookies and Dr. Greenthumb’s are putting immersive, tech-driven experiences into action. This technology is useful in cities and states that don’t allow customers to see the product.” Photo credit: Cookies. Photo credit: Cookies.

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How DTC Brands Are Scaling the Store Experience

Retail TouchPoints

Harness Data to Gauge Opportunities and Nuances . Then on the day of, we’re trying to get dialed into how we collect customer data in-person. The brands spanned the bedding, jewelry and footwear categories and all had very distinct brick-and-mortar strategies.

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