Solutions Designed for Retail Associates Need to Keep the Customer Experience in Mind
Retail TouchPoints
JULY 18, 2024
Additionally, the fact that so many customers are conducting research on their own devices while in-store “creates a barrier,” he added, noting that customers may feel that the store’s CX “is worse than what I get on my phone.” Often there’s only one person [working] for a specific shift, and there are so many tasks for them to do.”
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