Retail TouchPoints

APRIL 21, 2022

When your job is ultimately about pleasing the public with the products you offer, you’d better have a solid grasp of what’s important to customers today — and most of all how their expectations may change in the future. Activating In-Store Communities with Events, Experiences and Inclusion.

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Retail Workshop Events Consumer 278

Ecommerce Platforms

AUGUST 10, 2021

The free virtual conference will be held from September 14 to 15, 2021, and will offer participants proven expert tips and tactics, strategies, and actionable real-world success stories. Make it Big is the biggest virtual ecommerce conference of its nature that's on-demand and free. How to Register for the Make It Big Conference?

eCommerce 211

eCommerce Merchant Services BigCommerce Payment Services 211

Retail TouchPoints

SEPTEMBER 3, 2020

The Retail Innovation Conference has added a multitude of seasoned retail executives and changemakers to the agenda for its first-ever online experience. To learn more about these and other speakers lined up for this jam-packed event, visit the Retail Innovation Conference agenda.

Retail 179

Retail Omnichannel Customer Experience Events 179

Retail TouchPoints

AUGUST 13, 2020

Retail TouchPoints is partnering with retailX , the physical and digital event platform dedicated to the technology and trends shaping retail’s digital future, to present the first Retail Innovation Conference (RIC20) online experience on October 13-14, 2020. Nominations are open until August 21, 2020. “As

Retail 221

Retail eCommerce Presentation Omnichannel 221

Forrester eCommerce

OCTOBER 8, 2018

Alibaba has become one of the world’s most fascinating and cutting-edge technology businesses — and is key to understanding where the digital era is heading.

Technology 295

Technology Telecommunications Online Retail Customer Experience 295

Retail TouchPoints

AUGUST 11, 2022

“We opened our first store in 2016, so physical retail has always been part of the strategy for our brand to grow,” explained Sheriff during a session at the Retail Innovation Conference & Expo. Parachute’s product categories are a natural fit for omnichannel behaviors.

Omnichannel 278

Omnichannel Social Media Arts Channel 278

Retail TouchPoints

JUNE 11, 2020

He shared details of the company’s successes, priorities and future objectives during the company’s Engage Digital conference, a virtual adaptation of its annual user event. However, omnichannel excellence involves far more than fulfillment: it also includes engagement, products and pricing, powered by a single view of the customer.

Consumer 327

Consumer Omnichannel Payment Services Fulfillment 327

Retail TouchPoints

NOVEMBER 29, 2022

CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023. Lowe’s has converted eight of its regions, covering more than half its nearly 1,800 U.S.

Supplies 302

Supplies Fulfillment Omnichannel Customer Experience 302

Retail TouchPoints

AUGUST 19, 2024

By implementing solutions that take the time and effort away from employees, workers can instead focus on high-value tasks that enable better customer experiences, explained Sara Del Fabbro, Deputy COO at Ingka Group at this summer’s Retail Innovation Conference & Expo.

Fulfillment 289

Fulfillment Order Fulfillment Omnichannel Operations 289

Retail TouchPoints

MARCH 15, 2024

The retailer also is debuting its new 50K DICK’S format, which “completely revolutionizes our most typical 50,000-square-foot store,” said Lauren Hobart, President and CEO of Dick’s on a conference call discussing the results. Dick’s plans to open a total of 16 50K stores in 2024, consisting of 12 relocations or remodels and four new stores.

Sporting Goods 290

Sporting Goods Omnichannel Retail Customer Experience 290

Retail TouchPoints

APRIL 3, 2023

If you’re ready to explore how to make the metaverse a strategic component of your business strategy, join us at the D2 Summit in Chicago, taking place alongside the Retail Innovation Conference and Expo June 13 to 15, 2023. And this is only the tip of the iceberg when it comes to Coach’s plans for phygital experiences that drive loyalty.

Omnichannel 264

Omnichannel Fashion Games eCommerce 264

Retail TouchPoints

SEPTEMBER 11, 2020

These closures, along with the growth in our online business and expanded omnichannel capabilities, will allow us to more efficiently and profitably service our customers,” said Jim Bell, CFO of GameStop during a conference call discussing the retailer’s Q2 financial results. For the three months ended Aug.

eCommerce 299

eCommerce Omnichannel Operations Retail 299

Retail TouchPoints

JANUARY 10, 2023

“There was some head scratching by people when we announced this,” said Doug Herrington, CEO of Worldwide Amazon Stores at a conference for Amazon sellers in September 2022. But what we know is that it’s going to be a better customer experience for Prime members. and the honest answer is, maybe.

Merchant Services 299

Merchant Services BigCommerce Payment Services Payments 299

Retail TouchPoints

JUNE 9, 2023

Retail TouchPoints’ 2023 Store Design & Experience Survey found that store design teams are laser-focused on implementing more creative visual merchandising methods ( 90% ) and using technology more thoughtfully to support in-store engagement ( 63% ).

Omnichannel 306

Omnichannel Technology Customer Retail 306

Retail TouchPoints

JULY 10, 2024

Sara Del Fabbro The COVID-19 pandemic marked a turning point for Ikea’s store format experimentation, said Del Fabbro, who spoke at the Retail Innovation Conference & Expo in Chicago this past June. It’s all part of Ikea’s long-term goals of learning ever more about the customer experience and what shoppers are looking for.

Fulfillment 255

Fulfillment Omnichannel Customer Experience Shopping Carts 255

Retail TouchPoints

OCTOBER 12, 2020

It’s easy to see why Retail TouchPoints and RetailX chose “The Big Acceleration” as the theme for the 6 th annual Retail Innovation Conference (#RIC20), being held virtually Oct. That’s because the coronavirus pandemic has, for better or worse, dramatically sped up a number of long-brewing retail trends. 13 at 5:45 pm (ET).

eCommerce 310

eCommerce Omnichannel Customer Loyalty Fulfillment 310

Optimizely

MAY 15, 2018

It’s almost time for the Internet Retailer Conference & Exhibition , AKA IRCE — the massive ecommerce conference with the largest expo hall in the industry. Here are the sessions you absolutely have to attend at IRCE 2018. Tuesday: June 05. What’s Next: Social. 3:30 PM – 3:50 PM. Personalization 2.0:

Internet Retail 321

Internet Retail Magazine Customer Retention eCommerce 321

Retail TouchPoints

NOVEMBER 17, 2021

Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors. Livestreaming is a rapidly growing practice to help omnichannel brands create a deeper connection with consumers in online ecosystems.

Consumer 325

Consumer Omnichannel Leisure Supplies 325

Retail TouchPoints

APRIL 20, 2022

All parties are coming together at the Retail Innovation Conference & Expo to show how Cookies and Dr. Greenthumb’s are putting immersive, tech-driven experiences into action. This technology is useful in cities and states that don’t allow customers to see the product.” Photo credit: Cookies.

Retail 354

Retail Social Media Technology Events 354

Retail TouchPoints

NOVEMBER 8, 2021

Connect customers and employees for a delightful digital experience. Great digital experiences are not delivered in silos. For example, as a shopper researches a product on your website, she may call or chat with your customer service agent to find out more details.

Retail 298

Retail Omnichannel eCommerce Fulfillment 298

Retail TouchPoints

JULY 17, 2024

As the official retail media network for the drugstore chain, WAG makes all decisions, and designs its core offerings, based on customer insights. Everything we do really starts with insights,” explained Katie Vogt, Senior Director of Client Success at WAG during a session at the Retail Innovation Conference & Expo this past June.

Omnichannel 278

Omnichannel Consumer Customer Retail 278

Retail TouchPoints

APRIL 26, 2022

Foxtrot is taking its own approach to the rapid delivery market by embracing a fully omnichannel operation. Foxtrot will be among the innovative thought leaders presenting at the 2022 Retail Innovation Conference and Expo on May 10-12, 2022, in Chicago. RTP: Rapid delivery services have seen their fastest growth in dense urban areas.

Payment Services 264

Payment Services Omnichannel Shipping Costs Operations 264

Retail TouchPoints

JUNE 8, 2023

The D2 Summit: Retail Edition is a co-located conference at the Retail Innovation Conference & Expo , which is taking place June 13-15, 2023 in Chicago. It’s designed to dig into the new channels and technologies driving the future of connected commerce.

Technology 287

Technology Customer Loyalty Omnichannel Consumer 287

Steve Dennis

JUNE 9, 2019

“Omnichannel” is dead. And while I’ve been bashing the term for quite some time now, based upon discussion at the last few conferences at which I have spoken , it sounds like others might be finally willing to put omnichannel out to pasture as well. The customer is the channel. I’m calling it.

Omnichannel 113

Omnichannel Retail White Paper eCommerce 113

Retail TouchPoints

MAY 20, 2024

“Prior to instituting a hub model, stores were shipping from anywhere, to anywhere,” said Dave Luke, Director of Ecommerce Operations at Michaels during a session at last week’s Manhattan Momentum conference in San Antonio. “We

Shipping Costs 312

Shipping Costs Shipping Fulfillment Omnichannel 312

Retail TouchPoints

FEBRUARY 18, 2021

Walmart is retooling its business to better serve its shoppers, tap new revenue streams and create a diverse ecosystem of services said CEO Doug McMillon at a virtual investor conference, according to CNBC. This capital will be invested in supply chain, automation and improvements to the customer experience, according to CFO Brett Biggs.

Omnichannel 233

Omnichannel Supplies Improvements Customer Experience 233

Retail TouchPoints

AUGUST 3, 2022

The brands spanned the bedding, jewelry and footwear categories and all had very distinct brick-and-mortar strategies. Harness Data to Gauge Opportunities and Nuances . Cross-channel attribution is becoming more difficult as shopping patterns become more sporadic.

Jewelry 306

Jewelry Food and Beverages Omnichannel Channel 306

Optimizely

AUGUST 21, 2017

The conference brought together an audience of retailers large and small, alongside expert speakers who shared a number of cutting-edge ecommerce and omnichannel strategies. Whether you couldn’t make it to the conference this year or you skipped a few key sessions, you may have missed out on some of the best insights of the event.

Mobile 180

Mobile Magazine Fashion Omnichannel 180

Retail TouchPoints

NOVEMBER 11, 2021

The agenda for the virtual 2021 Retail Innovation Conference , taking place Nov. Shopping malls face an uncertain future, but an omnichannel-focused revamp can enhance convenience and generate consumer enthusiasm. Check out the full Retail Innovation Conference agenda here , and register for the event here. It’s free!

Merchant Services 342

Merchant Services Cryptocurrencies Payments Payment Services 342

Ecommerce Platforms

AUGUST 15, 2022

Save the date for the “Make it Big” Conference, to connect with thought leaders, ecommerce industry experts, and other merchants interested in growing their online businesses. Read below for all the Make it Big Conference details for 2022, including: What is Make it Big? What can conference participants expect to learn this year?

BigCommerce 104

BigCommerce Workshop eCommerce Platforms Small Business Retail 104

Retail TouchPoints

MARCH 1, 2024

While the retailer will be focused on improving existing store experiences at scale moving forward, Best Buy is planning to “open a few additional outlet centers and new formats to continue to test two important concepts,” said Barry.

POS 278

POS Omnichannel Mobile Improvements 278

Retail TouchPoints

AUGUST 5, 2022

Creating new processes and customer experiences, or modifying existing ones, to accelerate growth and create business value , which Desai said requires “looking at the fundamentals of your business and understanding: are there new categories? Digital transformation] is more than that. So, What is Digital Transformation?

Merchant Services 321

Merchant Services Customer Experience Technology Definition 321

Retail TouchPoints

JUNE 6, 2024

There is no better way to find out what’s going on at retail than to actually visit stores, which is exactly what Retail TouchPoints had the chance to do while in Chicago this week for the Retail Innovation Conference & Expo (RICE). Good technology facilitates the process, it doesn’t obstruct it ,” said Scott.

Vend 271

Vend Travel Recommendation Clothing 271

Retail TouchPoints

SEPTEMBER 3, 2024

How can store design teams best prioritize their efforts and ensure their “in real life” (IRL) experiences align with both consumer and business needs? We’ve experimented for the past decade, trying things out and putting in technology that hasn’t always worked.

Technology 275

Technology Customer Experience Consumer Events 275

Retail TouchPoints

APRIL 19, 2023

This year, PAVE Global is bringing this design challenge model to the Retail Innovation Conference & Expo, taking place June 13-15, 2023 at McCormick Place in Chicago. Winning students also will get to attend the Retail Innovation Conference & Expo with flight, hotel and per diem covered.

Retail 268

Retail Events Technology Presentation 268

Retail TouchPoints

FEBRUARY 27, 2024

However, Boisson is differentiating itself by helping drive and fulfill consumer demand with a robust omnichannel strategy that creates a flywheel effect not just for the business, but for NA collectively. ” Similar to Sephora, Boisson is leaning heavily into education and discovery across its omnichannel platform.

Food and Beverages 264

Food and Beverages Fulfillment Omnichannel Specialty Retailers 264

Retail TouchPoints

JUNE 20, 2023

At the Retail Innovation Conference & Expo last week in Chicago, during the “Candid Conversations on What’s Next in Retail” panel discussion, four top VC players discussed what makes for a strong “pitch” to a VC, as well as the types of red flags that can quickly turn off the money spigot. “I’m Red flag #1: No plans for omnichannel.

Retail 288

Retail Omnichannel Definition Customer 288