Retail TouchPoints

SEPTEMBER 3, 2020

The Retail Innovation Conference has added a multitude of seasoned retail executives and changemakers to the agenda for its first-ever online experience. To learn more about these and other speakers lined up for this jam-packed event, visit the Retail Innovation Conference agenda.

Retail 158

Retail Omnichannel Customer Experience Events 158

Retail TouchPoints

APRIL 22, 2022

Good news: you can satisfy your curiosity on these and dozens of other topics in one place, the 2022 Retail Innovation Conference & Expo , coming up May 10-12 at McCormick Place in Chicago. Register for the Retail Innovation Conference & Expo here.

Workshop 297

Workshop Omnichannel Arts Fulfillment 297

Retail TouchPoints

APRIL 21, 2022

When your job is ultimately about pleasing the public with the products you offer, you’d better have a solid grasp of what’s important to customers today — and most of all how their expectations may change in the future. Activating In-Store Communities with Events, Experiences and Inclusion.

Retail 263

Retail Workshop Events Consumer 263

Retail TouchPoints

AUGUST 19, 2024

By implementing solutions that take the time and effort away from employees, workers can instead focus on high-value tasks that enable better customer experiences, explained Sara Del Fabbro, Deputy COO at Ingka Group at this summer’s Retail Innovation Conference & Expo.

Fulfillment 255

Fulfillment Order Fulfillment Omnichannel Operations 255

Retail TouchPoints

MARCH 15, 2024

The retailer also is debuting its new 50K DICK’S format, which “completely revolutionizes our most typical 50,000-square-foot store,” said Lauren Hobart, President and CEO of Dick’s on a conference call discussing the results. Dick’s plans to open a total of 16 50K stores in 2024, consisting of 12 relocations or remodels and four new stores.

Sporting Goods 273

Sporting Goods Omnichannel Retail Customer Experience 273

Ecommerce Platforms

AUGUST 15, 2022

Save the date for the “Make it Big” Conference, to connect with thought leaders, ecommerce industry experts, and other merchants interested in growing their online businesses. Read below for all the Make it Big Conference details for 2022, including: What is Make it Big? What can conference participants expect to learn this year?

BigCommerce 104

BigCommerce Workshop eCommerce Platforms Small Business Retail 104

Retail TouchPoints

AUGUST 11, 2022

“We opened our first store in 2016, so physical retail has always been part of the strategy for our brand to grow,” explained Sheriff during a session at the Retail Innovation Conference & Expo. Parachute’s product categories are a natural fit for omnichannel behaviors.

Omnichannel 253

Omnichannel Social Media Arts Channel 253

365 Retail

SEPTEMBER 12, 2022

The show, held at London’s ExCeL, has a dedicated conference with sessions tailored to address the needs of retail professionals, covering marketing, growth, delivery, customer engagement, omnichannel innovation and fulfilment. Topical conference – exploring replatforming. Taher Khaliq, CTO, Trinny London.

eCommerce 70

eCommerce Customer Experience Omnichannel Technology 70

Retail TouchPoints

AUGUST 13, 2020

Retail TouchPoints is partnering with retailX , the physical and digital event platform dedicated to the technology and trends shaping retail’s digital future, to present the first Retail Innovation Conference (RIC20) online experience on October 13-14, 2020. Nominations are open until August 21, 2020. “As

Retail 159

Retail eCommerce Presentation Omnichannel 159

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. In this guide, we’ve compiled all you need to know about BOPIS for omnichannel retailers.

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

Retail TouchPoints

JULY 10, 2024

Sara Del Fabbro The COVID-19 pandemic marked a turning point for Ikea’s store format experimentation, said Del Fabbro, who spoke at the Retail Innovation Conference & Expo in Chicago this past June. It’s all part of Ikea’s long-term goals of learning ever more about the customer experience and what shoppers are looking for.

Fulfillment 198

Fulfillment Omnichannel Customer Experience Shopping Carts 198

Retail TouchPoints

NOVEMBER 29, 2022

CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023. Lowe’s has converted eight of its regions, covering more than half its nearly 1,800 U.S.

Supplies 255

Supplies Fulfillment Omnichannel Customer Experience 255

Retail TouchPoints

JANUARY 10, 2023

“There was some head scratching by people when we announced this,” said Doug Herrington, CEO of Worldwide Amazon Stores at a conference for Amazon sellers in September 2022. But what we know is that it’s going to be a better customer experience for Prime members. and the honest answer is, maybe.

Merchant Services 279

Merchant Services BigCommerce Payment Services Payments 279

Retail TouchPoints

JULY 17, 2024

As the official retail media network for the drugstore chain, WAG makes all decisions, and designs its core offerings, based on customer insights. Everything we do really starts with insights,” explained Katie Vogt, Senior Director of Client Success at WAG during a session at the Retail Innovation Conference & Expo this past June.

Omnichannel 245

Omnichannel Consumer Retail Customer 245

Retail TouchPoints

JUNE 9, 2023

Retail TouchPoints’ 2023 Store Design & Experience Survey found that store design teams are laser-focused on implementing more creative visual merchandising methods ( 90% ) and using technology more thoughtfully to support in-store engagement ( 63% ).

Omnichannel 282

Omnichannel Technology Customer Retail 282

Forrester eCommerce

OCTOBER 8, 2018

Alibaba has become one of the world’s most fascinating and cutting-edge technology businesses — and is key to understanding where the digital era is heading.

Technology 295

Technology Telecommunications Online Retail Customer Experience 295

Sailthru

APRIL 8, 2019

That’s why we recommend all email marketers attend the Association of National Advertisers’ upcoming Email Evolution Conference, which is designed to “keep you on the cutting edge of email marketing.”. But of course, the agenda is the main catalyst for conference attendance. Luckily, the Email Evolution Conference has a great one.

Workshop 74

Workshop Technology Omnichannel Marketing 74

Retail TouchPoints

JUNE 11, 2020

He shared details of the company’s successes, priorities and future objectives during the company’s Engage Digital conference, a virtual adaptation of its annual user event. However, omnichannel excellence involves far more than fulfillment: it also includes engagement, products and pricing, powered by a single view of the customer.

Consumer 291

Consumer Omnichannel Payment Services Fulfillment 291

PERQ

NOVEMBER 14, 2022

Did you get a chance to attend the Optech conference this year? They were talking about concepts we’re passionate about here at PERQ, including: the Renter’s Journey, lead source attribution, and omnichannel prospect engagement. but the experiences are not connected. LOOKING AT THE NEW RENTER’S JOURNEY MAP.

Multichannel 69

Multichannel Omnichannel Technology Channel 69

Retail TouchPoints

MARCH 1, 2024

While the retailer will be focused on improving existing store experiences at scale moving forward, Best Buy is planning to “open a few additional outlet centers and new formats to continue to test two important concepts,” said Barry.

POS 260

POS Omnichannel Mobile Improvements 260

Retail TouchPoints

SEPTEMBER 11, 2020

These closures, along with the growth in our online business and expanded omnichannel capabilities, will allow us to more efficiently and profitably service our customers,” said Jim Bell, CFO of GameStop during a conference call discussing the retailer’s Q2 financial results. For the three months ended Aug.

eCommerce 293

eCommerce Omnichannel Operations Retail 293

Retail TouchPoints

SEPTEMBER 3, 2024

How can store design teams best prioritize their efforts and ensure their “in real life” (IRL) experiences align with both consumer and business needs? We’ve experimented for the past decade, trying things out and putting in technology that hasn’t always worked.

Technology 230

Technology Customer Experience Events Consumer 230

Retail TouchPoints

FEBRUARY 27, 2024

However, Boisson is differentiating itself by helping drive and fulfill consumer demand with a robust omnichannel strategy that creates a flywheel effect not just for the business, but for NA collectively. ” Similar to Sephora, Boisson is leaning heavily into education and discovery across its omnichannel platform.

Food and Beverages 238

Food and Beverages Fulfillment Omnichannel Specialty Retailers 238

Retail TouchPoints

JUNE 8, 2023

The D2 Summit: Retail Edition is a co-located conference at the Retail Innovation Conference & Expo , which is taking place June 13-15, 2023 in Chicago. It’s designed to dig into the new channels and technologies driving the future of connected commerce.

Technology 244

Technology Customer Loyalty Omnichannel Consumer 244

Retail TouchPoints

APRIL 26, 2022

Foxtrot is taking its own approach to the rapid delivery market by embracing a fully omnichannel operation. Foxtrot will be among the innovative thought leaders presenting at the 2022 Retail Innovation Conference and Expo on May 10-12, 2022, in Chicago. RTP: Rapid delivery services have seen their fastest growth in dense urban areas.

Payment Services 252

Payment Services Omnichannel Shipping Costs Operations 252

Retail TouchPoints

JULY 3, 2024

“We had a chance to come face to face with our customer every day, understand what they liked, understand what they didn’t like,” said Royer, speaking during the 2024 Retail Innovation Conference & Expo held last month in Chicago. That three -year period was very much an incubation of the business.”

Shipping Costs 239

Shipping Costs Gifts Retail Drop Ship 239

Retail TouchPoints

NOVEMBER 8, 2021

Connect customers and employees for a delightful digital experience. Great digital experiences are not delivered in silos. For example, as a shopper researches a product on your website, she may call or chat with your customer service agent to find out more details.

Retail 271

Retail Omnichannel eCommerce Fulfillment 271

Retail TouchPoints

APRIL 20, 2022

All parties are coming together at the Retail Innovation Conference & Expo to show how Cookies and Dr. Greenthumb’s are putting immersive, tech-driven experiences into action. This technology is useful in cities and states that don’t allow customers to see the product.” Photo credit: Cookies.

Retail 353

Retail Social Media Technology Events 353

365 Retail

MARCH 15, 2024

The Retail Technology Show has announced that Dr Nick Beighton, CEO of MATCHESFASHION and Chairman of Secret Sales, will join its headline speakers as part of its 2024 conference programme. Register for free to attend the industry’s flagship event which brings the magic of retail to life, here.

Technology 57

Technology eCommerce Fashion Retail 57

Retail TouchPoints

NOVEMBER 17, 2021

Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors. Livestreaming is a rapidly growing practice to help omnichannel brands create a deeper connection with consumers in online ecosystems.

Consumer 300

Consumer Omnichannel Leisure Supplies 300

Retail TouchPoints

JUNE 6, 2024

There is no better way to find out what’s going on at retail than to actually visit stores, which is exactly what Retail TouchPoints had the chance to do while in Chicago this week for the Retail Innovation Conference & Expo (RICE). Good technology facilitates the process, it doesn’t obstruct it ,” said Scott.

Vend 216

Vend Travel Recommendation Clothing 216

Retail TouchPoints

FEBRUARY 18, 2021

Walmart is retooling its business to better serve its shoppers, tap new revenue streams and create a diverse ecosystem of services said CEO Doug McMillon at a virtual investor conference, according to CNBC. This capital will be invested in supply chain, automation and improvements to the customer experience, according to CFO Brett Biggs.

Omnichannel 232

Omnichannel Supplies Improvements Customer Experience 232

Retail TouchPoints

OCTOBER 12, 2020

It’s easy to see why Retail TouchPoints and RetailX chose “The Big Acceleration” as the theme for the 6 th annual Retail Innovation Conference (#RIC20), being held virtually Oct. That’s because the coronavirus pandemic has, for better or worse, dramatically sped up a number of long-brewing retail trends. 13 at 5:45 pm (ET).

eCommerce 272

eCommerce Omnichannel Customer Loyalty Fulfillment 272

Sailthru

JUNE 13, 2018

But more than that, they illustrate the opportunity brands have to leverage their scale and modernize the customer experience. Instead, we tend to build up mental schemas, with a brick and click customer journey that includes online, mobile and yes, physical touchpoints. For the Modern Customer Experience, Size Isn’t Everything.

Customer Experience 68

Customer Experience Payment Services Customer Payments 68

Retail TouchPoints

NOVEMBER 5, 2024

On the customer-facing side, supermarkets would do well to improve their mobile and search experiences: two in every three online grocery orders are made on mobile devices, and a majority ( 56% ) use the search function to add the most items to their carts, according to market research firm 84.51˚.

Mobile 231

Mobile Operations Consumer Shopify 231

lateshipment

JANUARY 17, 2023

The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. In short, CX helps you build and maintain a loyal customer base. But what’s new in omnichannel commerce in 2023?

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Technology 265

Technology Retail Customer Experience Presentation 265