Forrester eCommerce

AUGUST 4, 2020

B2B marketers are turning to virtual event solutions as an alternative to physical conferences and meetings during the coronavirus pandemic. Technology supports this, but is ineffective without a solid strategy and set of customer experience goals.

Events 396

Events B2B Customer Experience Technology 396

Retail TouchPoints

MARCH 25, 2024

The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. Are you ready to explore the evolved customer journey? Keep visiting this hub to get the latest and greatest content related to the show!

Retail 260

Retail Article Omnichannel Customer Experience 260

Retail TouchPoints

APRIL 18, 2024

There’s an analogy here to what is happening in retail, as retailer leaders have become increasing immersed in technology-driven innovation over the past decade. Retailers are being slowly pulled along with technology’s evolution without feeling any sense of impending doom. No army of humans can do this. That sounds good.

Technology 289

Technology Retail White Paper Fulfillment 289

Forrester eCommerce

JANUARY 31, 2020

Veteran firewall vendor Check Point Software Technologies (hereafter Check Point or CP) held the US edition of its 2020 CPX 360 conference this week in New Orleans. The event gave industry analysts a chance to see what Check Point has been up to.

Events 226

Events Technology 226

Forrester eCommerce

MARCH 20, 2024

On March 18, 2024, when NVIDIA’s GPU Technology Conference […]

Technology 431

Technology Operations Customer 431

Retail TouchPoints

JANUARY 14, 2025

Our purpose is to bridge life through technology. She shared the process, and the results, with her retail colleagues this week at the conference in a conversation with NRF President Matthew Shay. That’s not the tagline; that is literally why we exist on the planet. That is what Barry has spent the last five years doing.

Consumer 287

Consumer Consumer Electronics Electronics Technology 287

Retail TouchPoints

APRIL 21, 2022

Redefining Experiential Retail Technology has brought new ways for consumers to interact with brands, retailers and each other as they seek to heighten their shopping experiences — from advances in 3D imagery and augmented reality (AR) to NFTs and the literally limitless opportunities offered by the metaverse.

Retail 278

Retail Workshop Events Consumer 278

Retail TouchPoints

JULY 24, 2024

Welcome to the new frontier of consumer engagement — the fusion of architectural design and audio-visual (AV) technology. By seamlessly integrating technology with thoughtful design, companies are redefining what it means to experience a brand.

Technology 264

Technology Arts Consumer Operations 264

Forrester eCommerce

MARCH 25, 2020

The COVID-19 virus has made canceling or delaying customer gatherings, seminars, conferences, and trade shows of any size essential. Digital alternatives don’t replicate the in-person experience, despite innovative technologies and approaches. It’s a rough time to be planning or managing a large, in-person event.

Events 397

Events Seminar Technology Management 397

Forrester eCommerce

FEBRUARY 26, 2020

At the PTC’20 conference in Hawaii earlier this year, myself, Joe Weinman from XFORMA LLC, and Dave Temkin from Netflix conducted a power session on how new networking technologies (such as 5G), plus emerging software, computing, and storage approaches, are driving massive corporate IT transformations.

Technology 349

Technology Information Customer 349

Ecommerce Platforms

AUGUST 10, 2021

The free virtual conference will be held from September 14 to 15, 2021, and will offer participants proven expert tips and tactics, strategies, and actionable real-world success stories. Make it Big is the biggest virtual ecommerce conference of its nature that's on-demand and free. How to Register for the Make It Big Conference?

eCommerce 211

eCommerce Merchant Services BigCommerce Payment Services 211

Forrester eCommerce

NOVEMBER 14, 2019

During the past several months I’ve attended global industry events, analyst days, and vendor customer events from: ADP, Workday, The HR Technology Conference & Expo, SAP SuccessFactors, and Unleash World.

Technology 43

Technology Events Management Customer 43

Retail TouchPoints

JUNE 7, 2023

Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Relying on these technologies can help inform the consumer about the sensory properties of a product like its texture, smell, and even taste. This is no longer science fiction. virtual reality).

Technology 279

Technology Retail Customer Experience Presentation 279

Forrester eCommerce

MARCH 4, 2020

At the PTC’20 conference earlier this year, I hosted a session with Asian finance investment leaders on why tech-driven innovations should be prioritized to ensure your company’s future market leadership.

Technology 342

Technology Marketing Information Customer 342

Retail TouchPoints

AUGUST 13, 2020

Retail TouchPoints is partnering with retailX , the physical and digital event platform dedicated to the technology and trends shaping retail’s digital future, to present the first Retail Innovation Conference (RIC20) online experience on October 13-14, 2020.

Retail 221

Retail eCommerce Presentation Omnichannel 221

Forrester eCommerce

MAY 10, 2023

The relentless focus on new technologies such as generative AI and ChatGPT in the news media, at conferences, and in vendor pitches obscures the bigger picture: Technology plays a supporting, not leading, role in enabling certain consumer experiences or marketing execution.

Technology 322

Technology Consumer Marketing B2C 322

Forrester eCommerce

NOVEMBER 16, 2018

Over the years, Web Summit has become one of the leading global conferences to discuss everything technology. Web Summit took place for the third time in Lisbon earlier in November. The large presence of startups and fast pace of presentations across many different stages gives Web Summit a particular edge.

Presentation 346

Presentation Technology 346

FastSpring

FEBRUARY 22, 2024

If so, join FastSpring at Game Developers Conference 2024 at Booth S1931! The Game Developers Conference (GDC) brings the game development community together to exchange ideas, solve problems, and shape the future of the industry across five days of education, inspiration, and networking. We’d love to talk with you in person!

Games 158

Games Merchant Services Payment Services Demo 158

Retail TouchPoints

APRIL 22, 2022

Good news: you can satisfy your curiosity on these and dozens of other topics in one place, the 2022 Retail Innovation Conference & Expo , coming up May 10-12 at McCormick Place in Chicago. Register for the Retail Innovation Conference & Expo here.

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Workshop Omnichannel Arts Fulfillment 327

Retail TouchPoints

SEPTEMBER 3, 2020

The Retail Innovation Conference has added a multitude of seasoned retail executives and changemakers to the agenda for its first-ever online experience. To learn more about these and other speakers lined up for this jam-packed event, visit the Retail Innovation Conference agenda.

Retail 179

Retail Omnichannel Customer Experience Events 179

Forrester eCommerce

MARCH 12, 2019

The largest healthcare event, the Healthcare Information and Management Systems Society’s (HIMSS) conference, highlights the key themes that will be most influential for the industry in the coming year. This year there was a strong focus how innovative technologies can empower patients and create actionable […].

Consumer 66

Consumer Presentation Events Technology 66

Forrester eCommerce

OCTOBER 19, 2023

At the recent Workday Rising event, the company’s annual customer conference, Workday announced a new marketplace for its customers to find and deploy Workday-trusted AI solutions. While Workday Solutions Marketplace is not a new concept to Workday customers, what is new is the soon-to-arrive Workday AI Marketplace.

Customer 436

Customer Events Information Technology 436

Forrester eCommerce

OCTOBER 11, 2016

Last week, nearly 170,000 business and technology professionals descended onto San Francisco for Salesforce's annual conference, Dreamforce. To do so, we must understand Salesforce's pillars of technology supporting sales. We wanted Salesforce to pull back the curtains on what it saw for the future of sales. dreamforce.

Technology 349

Technology Events Channel eCommerce 349

Forrester eCommerce

OCTOBER 13, 2019

Cloud has been evolving very fast driven by emerging technologies in recent years, and its position has fully changed. As one of the major players of cloud in China, Alibaba Cloud has been making strategic investment in several key areas including emerging technologies to fuel the evolution.

Technology 226

Technology Customer 226

Retail TouchPoints

JANUARY 27, 2022

The way NMG delivers on that brand hallmark has changed quite dramatically over the last 100+ years though, evidenced by the company’s recent announcement that it plans to spend $500 million on digital technology over the next three years. Kupbens is clear that he doesn’t think technology is a magic bullet — quite the opposite.

Recommendation 299

Recommendation Technology Mobile Customer Experience 299

Forrester eCommerce

JUNE 11, 2021

Apple kicked off its annual developer conference on Monday, June 7, 2021. One of its big announcements was iOS 15. iOS 15 makes experiences more intelligent and more intuitive. Apple is adding features that help its customers 100 times a day in little moments throughout the day, every day. In some ways, you could say […].

Mobile 423

Mobile Customer Customer Experience Technology 423

Forrester eCommerce

DECEMBER 30, 2019

My colleagues Danny Mu, Guannan Lu and I attended Alibaba ONE Business Conference on December 18 in Hangzhou. The conference attracted 2,000 business leaders from brands across industries and focused on how Alibaba enables brands’ business growth with its digital ecosystem, data and technology capabilities, and business methodologies.

Technology 271

Technology 271

BigCommerce

DECEMBER 7, 2020

Inside San Francisco’s largest convention center one March day in 2000, Siebel CRM Systems was hosting a huge conference. Outside,…

eCommerce Technology 376

eCommerce Technology Technology eCommerce 376

Forrester eCommerce

OCTOBER 4, 2024

They featured in Forrester’s Top 10 Emerging Technologies for 2024, bagged the keynote spot at Salesforce’s conference, and have allegedly triggered an arms race between OpenAI and big tech companies. AI agents are getting a lot of buzz. What, exactly, are AI agents?

Technology 244

Technology Customer 244

365 Retail

MARCH 27, 2025

As the retail industry braces for another year of rapid innovation and transformation, the Retail Technology Show (RTS) 2025 returns as a key fixture in the sectors calendar. The full RTS 2025 conference agenda, including timings, stage locations and speaker bios, can be viewed at: [link] 2.

Technology 59

Technology Retail Payment Services Events 59

Retail TouchPoints

JUNE 3, 2022

The launch is likely related to Albertsons’ plans to re-enter the marketplace arena; the retailer’s Senior Director of Marketplaces Jasmin Krdzalic provided a “sneak peek” at the May 2022 RICE conference in Chicago.

Customer Experience 304

Customer Experience Technology Customer Consumer 304

Optimizely

MAY 15, 2018

It’s almost time for the Internet Retailer Conference & Exhibition , AKA IRCE — the massive ecommerce conference with the largest expo hall in the industry. Vish Ganapathy, Managing Director and Global Retail Technology Lead, Accenture. What’s Next: Social. 3:30 PM – 3:50 PM. Wednesday: June 06.

Internet Retail 321

Internet Retail Magazine Customer Retention eCommerce 321

Forrester eCommerce

MARCH 16, 2018

A few weeks ago, the China Industrial Internet Summit — the country’s leading industrial internet conference — was held in Beijing. Dozens of leading manufacturing firms and technology vendors from the US, Germany, and Japan shared their latest achievements and future strategies with thousands of participants.

Technology 261

Technology 261

Forrester eCommerce

APRIL 23, 2019

(With Dave Bartoletti and John Rymer) The biggest announcement out of the Google Cloud Next conference in early April was the general availability of its Cloud Services Platform but with a new brand name: Anthos.

Management 359

Management Technology Customer 359

RetailDive

OCTOBER 13, 2023

Next year’s conferences and expo dates and locations have already been released. The events will connect retail executives, technology, supply chain providers, investors and other industry players.

Retail 114

Retail Supplies Events Technology 114

Retail TouchPoints

JULY 18, 2024

In an industry still struggling with a tight labor market, choosing which technology to arm store associates with becomes a critical decision. For example, if your stores don’t have reliable network connections, it’s a good idea to seek out technology that operates in offline mode with no loss of efficiency.

Customer Experience 278

Customer Experience Customer Retail Workshop 278

Retail TouchPoints

OCTOBER 13, 2020

With a focus on emerging technologies and innovative startups, the 2020 Retail Innovation Conference is featuring three Startup Innovation Lab sessions that will introduce attendees to a total of 20 tech innovators. Startup Innovation Lab #1: 10-11 am ET, Oct. Startup Innovation Lab #3, 4-4:30 pm ET, Oct.

eCommerce 285

eCommerce Merchant Services Presentation Omnichannel 285