Retail TouchPoints

APRIL 5, 2024

consumers shop online, according to 2022 statistics ; 79% of shoppers shop at least once per month, with 22% doing so once a week, 27% once every two weeks and 29% once per month. iGaming companies have built this granular data from the high level of communication that they enjoy with their customers. Contrast that to retail.

Retail 312

Retail Games Multi-channel Leisure 312

Retail TouchPoints

JANUARY 11, 2023

Recent data from ActiveCampaign revealed brands that run “shops” on social platforms are attracting more customers, with 59% of all consumers (and 76% of Gen Z) saying they’ve discovered new brands this way. Consumers like to feel connected to the brands they support.

Social Media 279

Social Media Multi-channel Customer Loyalty Shopify 279

Retail TouchPoints

AUGUST 9, 2021

These days, the framework for marketing success is still being driven heavily by a company’s media plan rather than in the context of overall customer health. Many companies are accustomed to viewing performance by channel, by store or by product. Are existing customers sticking around? Are new customers coming back for more?

Customer 299

Customer B2C Multi-channel Omnichannel 299

Optimizely

JUNE 18, 2020

A major part of staying competitive (and candidly, simply keeping up with the times) is effectively leveraging customer data. In today’s world there’s no shortage of data brands have access to from marketing data to merchandising data and more. Health and beauty brands need to find a way to compete, and fast.

Beauty and Health 273

Beauty and Health Multi-channel Recommendation Customer Data 273

Retail TouchPoints

JULY 19, 2021

Mastering data is critical for retailers, particularly those serving specialty areas. The ability to reach consumers at the moments in time when they’re likely to make — or at least consider — key purchase decisions is the ultimate marketing challenge. Can your data distinguish the audience’s preferred communication channel?

Marketing 264

Marketing Retail Multi-channel Events 264

Wiser

JANUARY 30, 2025

The New Consumer Journey: Navigating Multiple Channels Todays consumers seamlessly navigate between online, mobile, and in-store shopping channels, with 49% seeking a more cohesive experience across these touchpoints. At the center of this interplay lies a single, pivotal moment: the consumer decision point.

Omnichannel 78

Omnichannel Shipping Costs Retail Multi-channel 78

RTP blog

MARCH 19, 2018

Well, you don’t need to care, but Charles Darwin would argue you should: “It’s not the strongest of the species that survive, nor the most intelligent, it’s the one that most adapts to change.” Technology is changing the way we live, the way consumers shop and the way retailers need to operate.

Consumer 150

Consumer Retail Multi-channel Toys 150

Retail TouchPoints

DECEMBER 16, 2022

As the world recovers from the pandemic and consumers return to the high street, retailers are eager to capitalize on the increased footfall by providing an exceptional in-store experience. It computes sales totals, handles payments, monitors inventory, collects company data and much more. Simplify Checkout and Boost Efficiency.

Technology 278

Technology Payment Services Retail POS 278

Retail TouchPoints

MAY 5, 2021

The COVID-19 pandemic has changed the retail sector in dramatic ways over the last year — from fluctuating product demand and availability and rapidly changing consumer behaviors and expectations to ever-evolving health and safety requirements. The other dimension to consider in all this is employees.

Multi-channel 260

Multi-channel Retail Technology Customer Experience 260

Sailthru

FEBRUARY 5, 2020

In many cases, poor customer data management will be the catalyst. We all know that customer data is crucial for personalization, especially in the earliest stages of the customer journey as you’re still establishing that relationship. Raise does this well, using a long-term multi-channel approach.

Customer Data 97

Customer Data Customer Multi-channel Mobile Payments 97

BigCommerce

DECEMBER 20, 2017

Immediately following Cyber Five of 2017, I sent an email out to a bunch of ecommerce experts and multi-million dollar ecommerce store owners. CRO & Data-Driven Optimizations. Omni-Channel Management. Customer Lifetime Value & Referral Programs. What is customer experience? Customer service.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Optimizely

JUNE 28, 2018

But even with that exponential progress, consumers are still underutilizing ecommerce websites , with just 9 percent of U.S. Average order value (AOV) – Tracks the average dollar amount spent each time a customer places an order; calculated by dividing the total number of sales revenue by the total number of order.

eCommerce 199

eCommerce Marketing Multi-channel Payment Services 199

Optimizely

JANUARY 30, 2018

That’s despite the fact that research from the CMO Council and Netsertive revealed that 94% of marketers think that providing an omnichannel customer experience is crucial to business success. A study from IDC also showed that consumers who shop on multiple channels have a 30% higher lifetime value. data) in order first.

Omnichannel 191

Omnichannel eCommerce Marketing Marketing eCommerce 191

Kissmetrics

APRIL 20, 2021

The BOPUS (Buy Online, Pick Up In-Store) has been attracting hype for both retailers and customers, and this trend is expected to stay. However, it requires synergy between online commerce channels and physical retail to succeed. consumers have leveraged BOPUS to make purchases. consumers have leveraged BOPUS to make purchases.

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

Retail TouchPoints

JULY 18, 2024

Today’s retail workers almost need to have superpowers — moving as fast as The Flash would be helpful given how many different tasks a retail worker performs each day — but adaptable, multi-purpose solutions can provide that extra burst of needed speed. Associate apps also need to reflect operating conditions on the ground.

Customer Experience 278

Customer Experience Customer Retail Workshop 278

Kissmetrics

DECEMBER 11, 2020

Effective email campaigns are based on putting things in front of customers that they actually want. Companies like Starbucks are sending weather-appropriate discounts on drinks: it’s no accident when their emails entice consumers to warm up on a rainy day or cool off when the temperature spikes. Campaign Management.

Multi-channel 304

Multi-channel Webinar Customer Data Marketing 304

Retail TouchPoints

NOVEMBER 10, 2023

Off-site advertising is when a retailer helps advertisers reach its customers on third-party channels like social media or other websites it doesn’t own (“retargeting” is a common example of this). The term commerce also is broad enough to encompass new media offerings from consumer-focused companies that are not traditional retailers.

Retail 298

Retail Social Media Multi-channel Channel 298

Retail TouchPoints

JULY 13, 2023

Rapid consumer adoption of new payment technologies and ecommerce, accelerated by the pandemic, led to demand for seamless and secure payment flows through every channel. At the same time, businesses across many sectors pivoted toward offering their own payment solutions for employees and customers alike.

Merchant Services 246

Merchant Services Payment Services Payments Banking 246

Korona

FEBRUARY 13, 2023

It’s important to explore new channels such as marketplaces, social media, price comparison engines, etc. As soon as you leverage multiple channels to promote your products, you are conducting multi-channel retailing. Check out this guide to get more info and ideas on operating a multi-channel retail operation.

Multi-channel 52

Multi-channel Channel Payment Services POS 52

BigCommerce

APRIL 24, 2018

The only real alternatives to using an ecommerce platform are: Building one from scratch, which is out of the question for most businesses — and only justifiable for multimillion (or multi billion) dollar companies. Get more flexibility and customization from your ecommerce platform. Are Custom Product Attributes supported?

eCommerce Platforms 419

eCommerce Platforms Payment Services eCommerce Shipping Costs 419

BigCommerce

JANUARY 23, 2018

It is pay-to-play in so many channels: Adwords. And, each of these channels are getting more and more saturated everyday. Multi-tenant: customers share the same instance of the application and receive upgrades simultaneously. REMEMBER TO ACCOUNT FOR DATA MIGRATION. Product catalogues.

Payment Services 362

Payment Services eCommerce BigCommerce eCommerce Platforms 362

RTP blog

JULY 14, 2017

Account takeovers occur when fraudsters gain access to consumers’ login and password information for a retailer, which allows them to see that customer’s personal information, credit card number, store rewards and more. Merchants with an online channel are already losing 7.6% E-Commerce sales are expected to reach 12.4%

Merchant Services 150

Merchant Services Payments eCommerce Payment Services 150

BigCommerce

AUGUST 15, 2018

Mid-market and enterprise organizations with large, complex product catalogs often suffer the most as they add and edit volumes of products at a rapid pace across multiple channels. Increased customer dissatisfaction due to incomplete, out-of-date, or inconsistent data across channels. Depleted or overstocked inventory.

Information 212

Information Management Merchant Services Multi-channel 212

GetElastic

JANUARY 10, 2018

Consumer marketing attempts to personalize for one person, and often uses emotions to connect and convince. Multi-touchpoint commerce. Customers expect to interact with B2B brands across many touchpoints including web, mobile, in-app, social, as well as in person. But do B2C techniques work for this audience? trillion prize.

B2B 141

B2B Multi-channel B2C Customer Experience 141

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. Essentially, The Amazon Effect refers to the ways in which consumer expectations have changed as a result of shopping with the dominant online marketplace.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Optimizely

OCTOBER 5, 2017

When you think of a Customer Relationship Management system (CRM), what do you imagine? . A CRM is the one place where all of your customer data lives, creating a single source of truth on which to base business decisions and manage customer engagement. Higher vs. lower ASP.

B2C 186

B2C B2B Multi-channel Management 186

365 Retail

JANUARY 18, 2024

The world of customer data is rapidly changing, and companies are responding with diverse strategies to stay ahead in this dynamic environment. The data foundation is behind the wall, and all the marketing and analytics tools get power from the foundation. Customer data should always be two things: reliable and repeatable.

Customer Data 62

Customer Data Customer Multi-channel Events 62

Kissmetrics

MARCH 2, 2018

Salesforce is king when it comes to customer relationship management. When it comes to social media, today’s consumer is everywhere. In fact, the average consumer has seven different social media accounts spread across multiple platforms. Of course, finding a way to listen to multiple channels at the same time is difficult.

Multi-channel 206

Multi-channel Social Media Channel SEO 206

BigCommerce

OCTOBER 26, 2017

The rate at which technology is enabling growth is creating new, innovative ways of connecting with consumers almost every day. But, while technology changes the channels and touchpoints that merchants and consumers connect in, the underlying foundations remain the same. That’s what this guide will teach you to do. Get it now.

Shipping Costs 272

Shipping Costs Merchant Services Shipping Payment Services 272

GetElastic

NOVEMBER 11, 2021

Conversational commerce has become a formidable channel to recon with. Sales made via conversational commerce channels such as chatbots, digital voice assistants, and messaging will grow from $41 billion this year to $290 billion by 2025, according to Juniper Research. Integrates with Yext to sync store locator data.

Merchant Services 148

Merchant Services Payment Services Live Chat eCommerce 148

Kissmetrics

DECEMBER 5, 2020

These always call one number at a time, but the contact list is actively prioritized based on real-time customer data. So, for example, if a customer fills out a form online, an intelligent progressive dialer will bump their contact info to the front of the list, putting the next available agent in touch. Compliance.

Subscription 306

Subscription Multi-channel Information Management 306

Ecommerce Platforms

JANUARY 15, 2023

Today’s LiveChat vs Zendesk review looks at the functionality and features of two popular solutions from the customer service landscape. As the digital world has continued to evolve drastically in the last few years, consumers have become increasingly interested in finding new ways to connect with companies.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Ecommerce Platforms

JANUARY 15, 2023

Today’s LiveChat vs Zendesk review looks at the functionality and features of two popular solutions from the customer service landscape. As the digital world has continued to evolve drastically in the last few years, consumers have become increasingly interested in finding new ways to connect with companies.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Omnisend

JANUARY 6, 2021

Type of Automation Conversion Rate Lift Over Campaigns Abandoned Cart 42.64% 456.63% Omnisend customer data. With consumers clearly responding to cart abandonment efforts, we recommend a multi-touch omnichannel workflow to recapture abandoned cart sales. Capture More Email Subscribers. Find out how.

eCommerce Marketing 179

eCommerce Marketing eCommerce Marketing Live Chat 179

GetElastic

MAY 16, 2019

Solving channel conflict is top of mind for many manufacturers. How do you go direct to the consumer without alienating your distribution channel? Global expansion isn’t about setting a full-blown global presence with a multi-million-dollar budget. Pay-per-use for large expensive products is becoming the new norm.

B2B 119

B2B Merchant Services Multi-channel B2C 119

Ecommerce Platforms

NOVEMBER 17, 2021

Described by Shopify as the future of eCommerce, live shopping apps provide a digitized, real-time shopping experience that consumers can enjoy from home. Additionally, the app provides customer engagement and sales stats and grants complete control over your transaction and customer data.

Shipping Costs 211

Shipping Costs Shopify Multi-channel Social Media 211

Mi9

SEPTEMBER 26, 2024

The Future of ecommerce: Why a Single Unified Commerce Platform for B2B and DTC is Essential for Consumer Branded Manufacturers In today’s fast-paced digital world, consumer branded manufacturers are increasingly faced with the challenge of managing both B2B ( business to business) and DTC ( direct to consumer) sales channels.

B2B 52

B2B Multi-channel Consumer eCommerce 52