Retail TouchPoints

FEBRUARY 26, 2025

When customer data is exposed in a cyberattack, criminals can use it to commit fraud. Fraudsters can steal employee credentials to expose customer data. Both kinds of incidents affect the bottom line and both can impact the companys image with customers. Vendor communication. Site security is also a concern.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

Retail TouchPoints

FEBRUARY 12, 2025

The retail industry has been quick to embrace new technologies for customer engagement especially during the pandemic, when the shift from brick-and-mortar to online retail became critical. While the business side has rapidly adopted digital tools to engage consumers, the security side has often been locked into older technology.

Retail 277

Retail Technology Supplies Operations 277

Retail TouchPoints

JUNE 28, 2022

forcing retailers to grapple with remaining relevant to increasingly price-sensitive consumers. Illustrating the consumer response to the Fed’s activity, on June 15 the U.S. While retailers can do little to affect world events and macro inflation, they can make use of an often underused asset they already have: customer data.

Customer Data 290

Customer Data Customer Retail Consumer 290

Forrester eCommerce

APRIL 11, 2019

CMOs’ ability to impress and influence consumers becomes more difficult with each new technology and experience that enters the market. Despite a myriad of headlines about the awe-inspiring potential of AI or the wave of entrepreneurs dreaming up the next moonshot, consumers contend with more glitter than gold.

Consumer 317

Consumer Technology Marketing Customer Data 317

Retail TouchPoints

MARCH 3, 2023

Personalization is now a hygiene and customers have come to expect it regardless. Source: McKinsey However, personalization is no longer limited to targeted offers in the current landscape; it now covers the entire customer journey. Customers’ data trails can help retailers access preferences, past orders and history.

Consumer 283

Consumer Customer Loyalty Customer Experience Recommendation 283

Retail TouchPoints

MARCH 3, 2025

In the highly competitive retail market, businesses are leveraging technology to strengthen brand loyalty and enhance consumer experiences in ways that only science fiction writers could have imagined 40 years ago. Looking ahead, retailers have an opportunity to redefine the customer experience through trust and security.

Payment Services 207

Payment Services Retail Point of Sale Supplies 207

Retail TouchPoints

DECEMBER 16, 2022

As the world recovers from the pandemic and consumers return to the high street, retailers are eager to capitalize on the increased footfall by providing an exceptional in-store experience. Retailers can rely on innovation to fill the gaps left by a lack of staff by deploying the right retail technologies. Ease of Use.

Technology 278

Technology Payment Services Retail POS 278

Retail TouchPoints

MARCH 5, 2025

CDPs : A Customer Data Platform is a valuable tool for a retail media business to unify its customer view from the rich first-party data that comes from being a retailer. Her background allows her to evaluate and integrate new technologies, collaborating with IT, BI and marketing teams.

Retail 238

Retail Marketing Technology Presentation 238

Retail TouchPoints

FEBRUARY 26, 2024

is weighing national data privacy and security regulation to help companies keep up with the patchwork of state laws. Consumers are quickly losing trust, and companies must act swiftly and responsibly to restore it. This happens in an environment where consumer trust is already fragile. It doesn’t have to be this way.

Improvements 317

Improvements Payment Services Consumer Banking 317

Retail TouchPoints

JULY 28, 2020

Numerous industry experts have commented that COVID-19 has accelerated many existing retail trends, most notably consumers’ embrace of digital commerce. But what do those who are directly involved in decision-making — marketers on one side, consumers on the other — really think about this shift? 12 webinar.

Webinar 274

Webinar Consumer Marketing Consumer Goods 274

Retail TouchPoints

DECEMBER 12, 2024

The holiday shopping frenzy is officially in full swing now that Thanksgiving weekend has ushered in Cyber Week dealmaking, and brands are pulling out all the stops to capture consumer attention during the most lucrative retail season of the year. Laura Cosgrove is a seasoned executive with extensive experience in ecommerce technology.

Travel 173

Travel Books Accessories eCommerce Technology 173

Forrester eCommerce

AUGUST 17, 2017

Thanks to the rise of empowered consumers, products and experiences that once seemed improbable, such as (literally) instant delivery, are now integral to our lives.

Technology 255

Technology Consumer Customer Data Customer Experience 255

BigCommerce

SEPTEMBER 14, 2018

Thinking of dipping your toes into the direct to consumer waters? In fact, according to IAB’s popular new study, The Rise of the 21st Century Brand Economy, the future of retail growth comes from direct consumer relationships. Today we’ll explore five essential elements your brand needs to know for going direct to consumer.

Consumer 305

Consumer Shipping Costs Merchant Services Games 305

Retail TouchPoints

MARCH 19, 2025

And with each new technological advancement, whats possible for immersion changes. New technologies like self-contained XR wearables, spatial technology and projection technology are providing opportunities to entertain and delight shoppers in brand new ways. We are now at one of those moments of new possibilities.

Customer 147

Customer Vend Games Automotive 147

Retail TouchPoints

AUGUST 17, 2023

The latest Consumer Price Index (CPI) data highlights a significant deceleration in inflation, now standing at half of last year’s peak. In response to this unpredictable economic landscape, consumers have recalibrated their shopping habits, demanding businesses to exhibit a newfound agility and innovation.

Consumer 246

Consumer Payment Services Food and Beverages Supplies 246

Retail TouchPoints

AUGUST 16, 2022

As the benefits of personalization become more apparent, the rise in data privacy concerns and their impact on organizations are beginning to take center stage. The “Cold Start Problem” asks how personalized experiences can be offered to consumers who are anonymous or first-time users. In 2013, he co-founded Fast Simon, Inc.

eCommerce 264

eCommerce Consumer Merchant Services Recommendation 264

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. However, retail marketers often lack the data they need to develop and execute more empathetic messaging. This data deficit makes it difficult for marketing to keep pace with a rapidly changing environment.

Webinar 289

Webinar Consumer Payments Marketing 289

Retail TouchPoints

MARCH 27, 2025

One area that may drastically improve consumers satisfaction with customer service: AI-powered bots that can act as a shoppers own personal concierge service. This emerging technology can ease common customer service pain points and turn lackluster chores into more luxurious, customized experiences.

Payment Services 147

Payment Services Multi-channel Customer Experience Shipping Costs 147

Forrester eCommerce

JANUARY 30, 2019

When sociologist Jane Jacobs artfully depicts crowds on a city sidewalk, she may as well be describing consumers. In Jacobs’ words: “Under the seeming disorder. is a marvelous order. It is a complex order. This order is all composed of movement and change. ensembles all have […].

Consumer 286

Consumer Arts Customer Data Customer Experience 286

Retail TouchPoints

APRIL 20, 2022

Together, Temeka and CS Hudson provide end-to-end support as Cookies and Dr. Greenthumb’s strive to reach their growth goals and immerse consumers in their brand stories. Everything from the millwork to the fixtures and technology drive a brand story. Using Analytics and Customer Data to Localize and Personalize Cannabis Retailing.

Retail 354

Retail Social Media Technology Events 354

Retail TouchPoints

DECEMBER 25, 2024

As customers return to in-store shopping, retailers are continuing to face an increase in returns from online and in-store sales. This holiday season, consumers who frequently make returns may be in for a surprise. Customers are attracted to free return shipping, refunds, and no questions asked policies.

Shipping Costs 162

Shipping Costs Social Media Electronics Customer Loyalty 162

Retail TouchPoints

SEPTEMBER 13, 2021

The agility they displayed was remarkable, but it was made possible by the existence of technologies that had been waiting for their moment to shine. Retailers accelerated implementations, many of which were already part of their long-term IT roadmaps, and consumers embraced the solutions.

eCommerce 304

eCommerce White Paper Omnichannel BigCommerce 304

Forrester eCommerce

JUNE 22, 2023

Marketers want to capture as much zero- and first-party data as possible, whether that’s email addresses, marketing opt-ins and other consent, or more granular data about who a customer is and what they’re interested in.

Customer Data 195

Customer Data Customer Marketing Consumer 195

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 28, 2025

Retailers are moving faster than ever to adopt technology that drives business success. Whether its improving customer experiences or optimizing supply chains, staying on top of retail technology trends is essential for remaining competitive. Here are five critical retail technology trends that will drive innovation in 2025: 1.

Technology 52

Technology Payment Services Retail Order Fulfillment 52

Retail TouchPoints

MAY 31, 2022

With so much activity online at the height of the pandemic — during which many people gladly took to shopping online for convenience and peace of mind — retailers have a windfall of customer data that can be leveraged to deliver better and more engaging shopping experiences. The Gen Z Factor. Mobile search optimization.

Mobile 328

Mobile Customer Data Recommendation Fashion 328

Retail TouchPoints

AUGUST 2, 2021

consumers plan to regularly shop online for products they used to buy in stores — something that’s likely to become the norm for many Americans. Added technologies such as artificial intelligence (AI), machine learning (ML), computer vision, QR codes and more give retailers the opportunity. The Rise of Sizing Technology.

Retail 317

Retail Technology Recommendation Information 317

Retail TouchPoints

FEBRUARY 27, 2023

Retailers “must focus on both selling the products they have now and ordering appropriately for the months ahead, particularly amid uncertainty around consumer spending,” according to the report. The question to ask is, how do I use technology to increase efficiency and expand my reach to provide consumers with more choice?

Supplies 262

Supplies Retail Customer Data Technology 262

Retail TouchPoints

JUNE 22, 2020

With the California attorney general on track to enforce the California Consumer Privacy Act (CCPA) in July 2020, retailers will continue to face challenges in meeting CCPA compliance. According to the recent PwC Consumer Intelligence Series survey of more than 5,000 consumers, 83% want more control over their data.

eCommerce 233

eCommerce Retail Customer Data Technology 233

Retail TouchPoints

DECEMBER 1, 2022

Batteries Plus has rolled out a new online experience, using customer data to create a more customized and personalized shopper journey. The company will continue to build on its new digital offerings in order to cultivate deeper relationships with its customers.

Omnichannel 277

Omnichannel Customer Data eCommerce Platforms eCommerce 277

Retail TouchPoints

JULY 24, 2024

Underpinning the relaunch will be ecommerce platform Spresso , which had been a part of Boxed until the brand’s bankruptcy, at which point the technology division was spun off as a separate entity. “Our goal is to provide the tools businesses and consumers need to discover and restock their bulk essentials. .

Fulfillment 263

Fulfillment Customer Loyalty Banking eCommerce Platforms 263

Retail TouchPoints

SEPTEMBER 8, 2023

Two types of technological change are causing the proverbial sleepless nights for business-to-consumer (B2C) marketers: updating data strategies to adapt to data deprecation, and introducing or enhancing their organization’s AI capabilities.

B2C 263

B2C Marketing Technology Customer Data 263

Retail TouchPoints

JUNE 18, 2024

As the regulatory landscape and practical applications of third-party data continue to shift, brands must adjust their investment and priorities to tactics that allow them to collect their own customer data. Collecting Your Own Data Brands are likely already collecting their own data in some way from their websites or apps.

Retail 263

Retail Games Information Technology 263

Retail TouchPoints

APRIL 3, 2025

Even The Bazaar has felt the pressure; last year, the company closed its own small chain of consumer-facing closeout stores, Bargains in a Box , in one of Bradleys biggest moves since becoming CEO. We have a long history of supplying the elite off-price companies with great deals that make their customers keep coming back, he said.

Small Business Retail 147

Small Business Retail Shipping Costs Games Supplies 147

Retail TouchPoints

JULY 17, 2024

Organizations have been forced to navigate increased competition, accelerate digital transformation initiatives and adapt to changes in consumer preferences and behaviors. Technology will play an integral role in helping retailers to overcome labor challenges. What lies ahead?

Payment Services 264

Payment Services Retail Customer Experience Supplies 264

Retail TouchPoints

MAY 30, 2024

PayPal is entering the media business with plans for a new advertising platform that will draw on its relationships with millions of consumers and merchants to help the latter “sell more products and services effectively,” according to a company statement.

PayPal 278

PayPal Merchant Services Payment Services Consumer 278

Retail TouchPoints

JULY 28, 2022

Online shopping has come a long way in providing consumers with a vision of how products might look on them. In a 2019 (read, pre-pandemic) NielsenIQ global survey , 51% of consumers expressed willingness to use AR/VR to assess products. How Can Businesses Bring Virtual Try-Ons to Their Customers? on experience.

Retail 277

Retail Customer Data Information Consumer 277

Retail TouchPoints

AUGUST 8, 2024

Read every single word and carefully consider whether these statements reflect your personal standards around privacy and data use?* *You In many ways this is a win-win for both consumers and brands, but consumers don’t always understand the full implications of each value exchange they take part in.

Retail 290

Retail Payment Services Consumer Information 290