Retail TouchPoints

NOVEMBER 6, 2024

In an era when online shopping is not just a convenience but a way of life, a new menace is plaguing consumers and retailers alike: porch piracy. The situation is particularly dire for younger generations, with over half of Gen Z consumers reporting that they have experienced porch piracy in the last 12 months.

Fulfillment 274

Fulfillment Shipping Costs Magento Consumer 274

Retail TouchPoints

DECEMBER 31, 2024

With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment. Customers today want consistent, personalized experiences across channels with multiple payment options and faster refunds.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

JANUARY 1, 2025

Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer. According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness.

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

FEBRUARY 18, 2025

Originally launched in January 2024 , the program has been redesigned specifically for the small- to mid-sized professional customer, giving them the opportunity to earn points on eligible purchases from the first dollar spent at sign-up and offering an intuitive customer experience that mimics the consumer-facing MyLowes Rewards loyalty program.

Consumer 179

Consumer Subscription Recommendation Customer Experience 179

Retail TouchPoints

JANUARY 9, 2025

These little details that someone notices, or not, create that experience by taking you back to a memory and tying it to the outdoors. That transformative impact fulfills The North Faces goals for the flagship location, which opened on Londons Regent Street in late March 2024.

Outdoor 278

Outdoor Consumer Fulfillment Definition 278

Retail TouchPoints

NOVEMBER 21, 2024

GlassesUSA.com has introduced a next-day delivery service for prescription eyewear, just in time for the end-of-year spending rush as consumers look to use up the funds in their FSA and HSA accounts.

Fulfillment 289

Fulfillment Supplies Technology Consumer 289

Retail TouchPoints

AUGUST 19, 2024

By integrating this new system into fulfillment spaces, Ikea’s operations will “run continuously,” the company shared in an announcement. With this next phase, the new AI-powered system will automate “the physically demanding and time-consuming task of stocking inventory” and enhance employee productivity.

Fulfillment 289

Fulfillment Order Fulfillment Omnichannel Operations 289

Retail TouchPoints

AUGUST 22, 2024

I raised my hand, said I believed there was a role there, and we have been chipping away at our omnichannel experience since.” Now, Sephora is a clear leader in omnichannel execution — and fulfillment has become a key differentiator in the brand experience. We even have to be ahead of customer trends in that regard.”

Order Fulfillment 276

Order Fulfillment Fulfillment Omnichannel Subscription 276

Retail TouchPoints

DECEMBER 26, 2024

For consumers, grocery shopping has become a multi-location event, with shoppers visiting an average of 5.2 This grocery hopping trend has become especially prevalent thanks to consumer-friendly technology like curbside pickup, home delivery and online ordering. When customers visit the store to redeem their prizes (e.g.

Technology 251

Technology Customer Experience Games POS 251

Retail TouchPoints

MARCH 6, 2024

Returnless refunds are improving the almighty customer experience, and in turn, their potential customer lifetime value. Image courtesy Ryder According to Ryder’s 2023 ecommerce consumer study of 1,077 U.S. Of course, no good deed goes unpunished.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. Vision AI is becoming more central to creating that retail experience consumers desire.

Omnichannel 295

Omnichannel Technology Operations Shipping Costs 295

Retail TouchPoints

JANUARY 30, 2025

The app is the health concierge and guide for all consumers, said Tony Ambrozie, SVP and Chief Digital and Technology Officer of CVS Health Pharmacy and Consumer Wellness in a statement. With 60 million digital customers, we are excited to continue to innovate and bring best-in-class and first-in-industry capabilities to our customers.

Recommendation 227

Recommendation Customer Experience Information Fulfillment 227

Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Checking inventory in a local store but not placing an order?

Fulfillment 286

Fulfillment Shipping Costs Customer Supplies 286

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. Benefits stemming from omnichannel strategies also have been spreading widely across the retail enterprise.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

Retail TouchPoints

NOVEMBER 29, 2024

Certain categories seem to work best with social commerce: Consumer packaged goods (CPG), fashion, beauty, and health and wellness. Cultivating KOCs (key opinion consumers, a.k.a. In addition, South Korean consumers are known for their quick adoption of new technologies.

Social Media 278

Social Media Beauty and Health Payment Services Consumer 278

Retail TouchPoints

MARCH 27, 2025

Between the tariff tug-of-war, flailing markets, insanely high egg prices and general twitchiness (as one strategist put it), consumers have gotten a bit hard to nail down lately. Here’s what some of the leading minds in retail say consumers need now. One thing is clear its not AI.

Consumer 147

Consumer Sporting Goods Fashion Retail 147

Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

Retail TouchPoints

JULY 10, 2024

Ikea stores, long known as warehouse-sized selling spaces scented with the wafting aroma of Swedish meatballs, have been shrinking and changing functions in recent months — including taking a bigger role in last mile fulfillment. This is a moment in which we are testing and trying; we want to continue to innovate,” said Del Fabbro.

Fulfillment 255

Fulfillment Omnichannel Customer Experience Shopping Carts 255

Retail TouchPoints

MARCH 3, 2023

Personalization is now a hygiene and customers have come to expect it regardless. Source: McKinsey However, personalization is no longer limited to targeted offers in the current landscape; it now covers the entire customer journey. A positive customer experience makes a valuable difference in a retailer’s success.

Consumer 283

Consumer Customer Loyalty Customer Experience Recommendation 283

Retail TouchPoints

SEPTEMBER 14, 2023

that delivers pretty much any item to a consumer with science fiction-style immediacy, retailers remain bound by 21 st -century delivery methods. But just because we’re not yet stepping into transporters to beam us where we want to go doesn’t mean technology has no role to play in cutting fulfillment costs.

Shipping Costs 278

Shipping Costs Fulfillment Shipping Customer Loyalty 278

Retail TouchPoints

DECEMBER 6, 2024

We believe we will enhance the customer experience with a lighter-touch remodel , including customer-facing physical asset updates , planogram optimizations and expansions across the store. This initiative is aimed at our mature stores that are not yet old enough to be part of the full remodel pipeline.

Customer Experience 285

Customer Experience Customer Improvements Retail 285

Retail TouchPoints

JULY 18, 2024

For example, apps with both associate-facing and customer-facing user interfaces [UIs] allow associates to support the customer’s own research and also facilitate transactions, including endless aisle capabilities and ship-from-store.

Customer Experience 278

Customer Experience Customer Retail Workshop 278

Forrester eCommerce

MARCH 26, 2024

Despite increased investment, businesses fall short of consumer fulfilment expectations for in-store order pickup. Analyst Lauren Cevallos explains what's happening.

Fulfillment 243

Fulfillment Customer Consumer Customer Experience 243

Retail TouchPoints

MARCH 14, 2025

We aim to inspire and connect with those who dream of a future in luxury, helping them transform those dreams into fulfilling careers. Courses cover everything from background on LVMH and the luxury industry as a whole to retail experience, branding, operations and supply chain.

Arts 213

Arts Social Media Supplies Customer Experience 213

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We look at ourselves as the antithesis of online shopping. If you know exactly what you want, why would you go beyond Amazon ?

POS 286

POS Gifts Operations Arts 286

Retail TouchPoints

DECEMBER 19, 2023

13 that has affected its ability to fulfill orders on time — a major challenge at any time, but one that’s particularly fraught so close to the Christmas holidays. detected a data breach on Dec. 15 filing with the Securities and Exchange Commission (SEC). 15 filing with the Securities and Exchange Commission (SEC).

Order Fulfillment 264

Order Fulfillment Fulfillment Operations Consumer 264

Retail TouchPoints

DECEMBER 16, 2024

Team members have adopted this technology with enthusiasm, and weve been pleased to see how it contributes to a legendary experience for both customers and our team members. RTP: How do you use consumer and associate feedback to best prioritize your tech investments? stars) and Google ( 4.3 ) app stores.

Payment Services 278

Payment Services Supplies Mobile Live Chat 278

Retail TouchPoints

JANUARY 10, 2025

Even if you’re a couture bride looking for a high-end gown or you’re on a budget and [planning] to get something on Amazon, at some point you’re going to encounter David’s Bridal because of the way people consume media in and around their wedding. Here’s how Davids plans to do it.

B2B 287

B2B Small Business Retail Consumer Jewelry 287

Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla.

Fulfillment 264

Fulfillment Jewelry Operations Technology 264

Retail TouchPoints

OCTOBER 24, 2024

Where customers used to move through an orderly progression of steps before making a purchase in stores, they now jump in and out of various stages of “awareness” and “consideration,” seemingly at random, throughout their digital day. “The Instead, many brands are getting lost in a sea of sameness.

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

Retail TouchPoints

MARCH 7, 2025

Consumer and Retail Leader at KPMG in an interview with Retail TouchPoints. Were seeing the front, middle and back office all getting modernized in a fairly seamless way, and [retailers] are looking at payments as one of those components that has to be modernized throughout the customer journey.

Payment Services 138

Payment Services Retail POS Fulfillment 138

Fabric Blog

MARCH 21, 2025

To meet those expectations, businesses must create seamless shopping experiences across every demand channel. And that’s where order fulfillment software comes ina comprehensive tool designed to streamline and optimize processes like order processing, inventory management, shipping, and returns. Your customers are everywhere.

Order Fulfillment 52

Order Fulfillment Fulfillment Omnichannel Shipping Costs 52

Retail TouchPoints

JANUARY 26, 2023

Predicting where the next phase of consumer buying behavior is headed has proven notoriously tricky. The company that perfected a global fulfillment network with massive warehouses at its core is now rethinking its approach. Smaller facilities can fit into spaces closer to city centers, shortening delivery times for local customers.

Fulfillment 331

Fulfillment Retail Sporting Goods Customer Experience 331

Retail TouchPoints

JANUARY 2, 2025

Exclusive: Google Debuts New Retail Media Solution with Lowes as First Beta Tester (March 18, 2024) Retail media was THE growth story in 2024, fueled by these networks ability to target consumers at key decision points in the shopper journey. consumers wallet.

Retail 278

Retail Payments Payment Services Supplies 278

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. Joe Yan: Our strategic focus right now is to to keep improving the customer experience.

Shipping Costs 338

Shipping Costs Consumer Supplies Shipping 338

Retail TouchPoints

OCTOBER 31, 2024

Ebay’s May 2024 Recommerce Report documented the growth of secondhand goods purchases, revealing that 70% of surveyed consumers planned to buy “pre-loved” items this year. “We Additionally, the retailer plans to introduce storied and vintage items into its ecosystem.

Document 288

Document Accessories Fashion Shipping 288

Retail TouchPoints

NOVEMBER 18, 2024

“I always look at processes to understand them from a consumer standpoint, asking, ‘What is friction? How do we eliminate that to generate a better experience?’” It has really allowed me to laser-focus in on those experiences and drive the team to exceed expectations,” she said. What is causing a pain point?

Shipping Costs 147

Shipping Costs Social Media Fulfillment Customer 147