Forrester eCommerce

MAY 5, 2020

When it comes to vying for consumers’ attention and share of wallet, brands face an increasingly varied mix of competitors. Take Netflix, for example: its investor FAQ page explains that its competition is not merely other streaming services, but also other leisure activities like reading a book.

Leisure 311

Leisure Books Marketing Other 311

Retail TouchPoints

NOVEMBER 16, 2022

Retailers have to be increasingly savvy at luring consumers to brick-and-mortar locations, finding creative ways to offer experiences that can’t be replicated in the digital environment. Helen Herrick is a Director at MBH Architects and an expert in translating business strategy into customer-experience focused environments.

Food and Beverages 290

Food and Beverages Small Business Retail Retail Customer Experience 290

Retail TouchPoints

DECEMBER 29, 2023

The humble sneaker has long been a staple item in closets everywhere for consumers of all ages. The consistent appeal of sneakers and sportswear has grown in recent times with customers, particularly from the Gen Z demographic , continuing to favor them as everyday items for leisure and now work.

Apparel 284

Apparel eCommerce Fulfillment Order Fulfillment 284

Retail TouchPoints

DECEMBER 22, 2023

This opens up a world of possibilities for both businesses and consumers. While this shift is poised to transform the retail industry all the way from the stockroom to the cereal aisle, retailers should start tapping into the power of QR codes today to build trust, loyalty and stronger relationships with consumers.

Retail 299

Retail Consumer Leisure Information 299

Retail TouchPoints

APRIL 5, 2024

If an iGaming company doesn’t respond to a gamer’s quirks, likes or dislikes in a matter of moments, that “customer” will move to an iGaming company that does respond. There is no leisurely browsing as in retail. iGaming companies have built this granular data from the high level of communication that they enjoy with their customers.

Retail 312

Retail Games Multi-channel Leisure 312

365 Retail

APRIL 20, 2022

The UK Government has today announced new rules “to protect consumers’ hard-earned cash” and the hospitality sector by releasing plans to make illegal hosting a fake review and paying someone to write a fake review. New measures requiring legal changes, such as tackling fake reviews, will come into effect following parliamentary approval.

Consumer 62

Consumer Leisure Small Business Retail Subscription 62

Retail TouchPoints

DECEMBER 5, 2023

To understand the impact of this shift, it’s crucial to recognize the importance of Lunar New Year to Chinese consumers. As a result, shopping during this period is not merely a leisure activity but a cultural norm. Get culturally competent : Chinese shoppers are a world away from American consumers.

Marketing 273

Marketing Food and Beverages Travel Retail 273

Retail TouchPoints

DECEMBER 2, 2020

Traditionally, sport/leisure apparel and footwear brand FILA relied primarily on retailers to get its products on the bodies and feet of consumers. FILA needed to quickly move its website experience from a relatively static brand catalog to an appealing, efficient direct-to-consumer sales portal.

Apparel 240

Apparel Customer Experience B2B Leisure 240

365 Retail

MARCH 17, 2023

As the UK heads towards the spring and an enhanced bank holiday season, millions of consumers have revealed they are planning to go shopping on the forthcoming Bank Holiday weekends. These shoppers are more likely than ever to do this with friends and combine shopping with other leisure pursuits.

Banking 95

Banking Home Furnishings Leisure Retail 95

Retail TouchPoints

MARCH 8, 2022

Whether they’re shopping for clothes, toys, books, furniture or electronics, consumers shopping for baby items can easily be overwhelmed by the volume of information available — especially online. Through quarterly surveys, consumer panels and individual UX research, Babylist has been able to master its content strategy.

Social Media 299

Social Media Leisure Consumer Toys 299

365 Retail

OCTOBER 20, 2023

It’s not only retail-centric; representatives from the hospitality and leisure industries will also find tremendous value. Think of this as a two-day intensive course on enhancing physical spaces to attract and retain customers, a must-attend event for businesses involved in crafting consumer experiences in any physical space.

Leisure 52

Leisure Seminar Retail Events 52

365 Retail

OCTOBER 11, 2022

New research from American Express reveals British shoppers are increasingly seeking better value for money, quality, and convenience during the current economic climate, offering retailers new opportunities to engage customers and drive loyalty. . Additional findings include: .

Leisure 98

Leisure Merchant Services Customer Experience Consumer 98

Wiser

SEPTEMBER 18, 2023

The convenience, variety, and value offered by online platforms presents a compelling proposition for consumers. As we move forward, it is essential for retailers to remain agile, leveraging data and analytics to better understand customer behavior, anticipate trends, and make informed decisions.

Electronics 148

Electronics Retail Shipping Costs Leisure 148

Retail TouchPoints

JULY 21, 2021

Touting a kaleidoscope of colors, interactive installations and modular spaces, visitors can choose their own adventure and bask in newfound creative freedom: they can leisurely browse products, do arts and crafts, partake in theater workshops and even join an impromptu story time around a play camp site and fireplace.

Arts 264

Arts Toys Leisure Workshop 264

RTP blog

MAY 24, 2017

Every year, the retail industry generates hype about the next great technology that’s going to change the customer experience forever. And while many of these technologies eventually do enhance the shopping experience in a variety of ways, it’s rare that the practical reality equals the initial promise.

Retail 150

Retail eCommerce Technology Leisure 150

RTP blog

JUNE 16, 2017

This begs the question — is retail really dying, or is it being forced to face constant reinvention to keep up with the evolving demands of consumers and a constantly changing economy? Many of these brands, and others facing similar trajectories, have something in common — they failed to adapt to the era of the new consumer.

Retail 150

Retail Leisure eCommerce Arts 150

365 Retail

JULY 5, 2022

Recently GFK ’s closely-watched consumer confidence index hit -40, its lowest score since records began in 1974. With the cost of living on the rise, many consumers will be driven by price points and could start shopping around for the best deal rather than buying from or visiting their typical favourite brands. Utilise data .

Leisure 70

Leisure Customer Loyalty Customer Experience Consumer 70

RTP blog

APRIL 12, 2019

Given that it relies on Bluetooth technology, it means the user must have their Bluetooth activated, with location sharing enabled — not something every consumer will be comfortable with. It’s making informed decisions too — by using data from its existing online customer base, it can determine the best locations to set up shop.

Retail 150

Retail Leisure Technology Recommendation 150

365 Retail

JUNE 12, 2023

Having served as a hub for Dyson’s groundbreaking technology for the past seven years, Bluewater’s transition from hosting a successful Dyson Demo Zone to the newly launched immersive retail space is driven by growing customer demand for a larger interactive experience of Dyson’s pioneering inventions.

Demo 51

Demo Leisure Technology Consumer 51

Retail TouchPoints

OCTOBER 21, 2020

Sporting Goods & Fitness: As consumers strive to prioritize personal health and wellness, retailers such as DICK’S Sporting Goods are seeing growth opportunities. Athleisure: Brands offering workout and leisure apparel have seen a surge in sales as many households continue to work and learn from home.

Sporting Goods 218

Sporting Goods Retail Omnichannel Consumer 218

iVend

AUGUST 27, 2020

Consumer preferences have shifted in response to the pandemic, as many have faced changes in their jobs, income and leisure time. Even among new and low-frequency customers we are witnessing an unprecedented shift toward eCommerce and contactless sales channels. Learn More >> The New Customer Journey.

Omnichannel 105

Omnichannel Leisure Technology Channel 105

RTP blog

APRIL 4, 2018

Debbie Hauss, Editor-in-Chief: I am definitely fascinated by what Bottlefly is offering: “a patented method for tracking consumer preferences in sensory-based products.” Envizzo places products into short-term rentals and boutique hotels, providing a platform to collect consumers’ insights and offering the products for sale.

Events 150

Events Technology Food and Beverages Retail 150

iVend

SEPTEMBER 10, 2020

Consumer preferences have shifted in response to the pandemic, as many have faced changes in their jobs, income and leisure time. Even among new and low-frequency customers we are witnessing an unprecedented shift toward eCommerce and contactless sales channels. As a result, retail digitalisation has quickly become a must.

Omnichannel 80

Omnichannel Leisure Technology Channel 80

Retail TouchPoints

JUNE 24, 2021

This shift has naturally led to conversations among retailers, real estate developers and property landlords about where brick-and-mortar retail fits this “next normal” of consumer purchasing habits. One industry in particular — theme parks — has approached retail differently for years and could help answer these questions.

Retail 170

Retail Social Media Leisure Multichannel 170

iVend

AUGUST 17, 2022

Supermarket shopping is, for the vast majority of consumers, an essential. Whilst other forms of retail may be seen as leisure and pleasure, the weekly food shop is more likely to be considered a must-do chore. Consumers want live information about product availability. So what supermarket shoppers want above all is convenience.

POS 52

POS Payment Services Point of Sale Leisure 52

365 Retail

NOVEMBER 30, 2021

McArthurGlen also noted a significant change in consumer spending habits. Across all 26 of its centres, customers have come back with a much stronger intent to purchase which is also driving performance: Since the centres re-opened, each guest is spending over 11% more during their visit vs 2019. Centre expansions.

Leisure 62

Leisure Books Arts Clothing 62

lateshipment

FEBRUARY 12, 2024

Not just post-purchase or even e-commerce, but most blogs that you sit down to read, either in your leisure time or on the go — tell you two things. This puts them in a perpetual state of anxiety, causing them to bombard your support reps with WISMO inquiries, thereby consuming all of your support team’s time and leading to increased costs.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

Omnisend

MAY 5, 2021

Omnichannel marketing puts customer data front and center to provide an immersive, seamless customer experience. How Does BOPIS Work for Customers? Lower Shipping Expenses: Shipping is expensive for retailers too, especially last-mile deliveries to customer’s doors. Source: Shopify.

Shipping Costs 148

Shipping Costs Shipping Omnichannel Fulfillment 148

iVend

AUGUST 27, 2020

Consumer preferences have shifted in response to the pandemic, as many have faced changes in their jobs, income and leisure time. Even among new and low-frequency customers we are witnessing an unprecedented shift toward eCommerce and contactless sales channels. Learn More >> The New Customer Journey.

Omnichannel 52

Omnichannel Leisure Technology Channel 52

BigCommerce

APRIL 3, 2018

mobile consumer survey results , Americans check their phone 47x per day. What both Google and consumers consider a mobile-first experience (i.e. While not a mobile-first approach, it’s definitely a step closer to giving mobile visitors the custom experience they need. When was the last time you checked your phone?

Mobile 419

Mobile SEO Mobile eCommerce eCommerce 419

365 Retail

JUNE 29, 2023

Customers can now shop the brand’s innovative apparel and accessories for yoga, running, training, and most other sports activities on Zalando’s Fashion Store in several markets. Partnering with lululemon perfectly plays into this thanks to their innovative and inspiring range of athletic apparel.

Apparel 70

Apparel Fashion Accessories Clothing 70

365 Retail

JUNE 5, 2024

If you’re vying for the attention of consumers, think about implementing a rewards program. Not only can you reduce the number of customers lost, but you also ensure they remain loyal to the business. Consumers have become more insightful and tend to gravitate towards brands that offer something truly remarkable.

Gifts 52

Gifts Workshop Food and Beverages Travel 52

365 Retail

MAY 30, 2023

As organizations are looking to transform customer experiences, Frasers retailers including Sports Direct, House of Fraser, Frasers, FLANNELS, GAME, Jack Wills, Sofa.com, Evans Cycles, USC, and Everlast can look forward to data-fueled decisions to drive revenue and lower costs as well as new data insights from a wider consumer base that was previously (..)

Retail 67

Retail Games Technology Fulfillment 67

365 Retail

MAY 30, 2024

The Art-Business Intersection Diving deeper into the intersection of art and business, you’ll find that the strategic use of sculptures in commercial venues can profoundly influence consumer behavior and perceptions. Sculptures, being tangible and visually attractive, can create a unique ambiance that elevates customer experience.

Arts 52

Arts Customer Customer Experience Leisure 52

Omnisend

JUNE 15, 2021

This is more evident than ever, with 80% of consumers expecting and demanding fast and convenient platforms. These same consumers look for exceptional customer service, so you can add to your list of essentials for customer lifecycle marketing. This includes your marketing activities and customer data.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

GetElastic

DECEMBER 12, 2017

It sounds like a scene from Star Trek, but voice recognition is already being used by some brands to transform the customer experience. The impact on customer experience: Your voice is now your password. Voice technology in leisure and hospitality. Voice technology in banking.

Customer Experience 144

Customer Experience Technology Customer eCommerce 144

Ecommerce Platforms

AUGUST 7, 2019

With that in mind, we'll let you explore them at your leisure, they include: Salesforce Marketing. B2C and B2B: Whether you're looking for assistance with business customers or everyday consumers, Salesforce is here to help with a world-class digital platform for end-to-end relationship management. ?? Engagement. Integration.

Payment Services 112

Payment Services Multi-channel Arts Management 112