Retail TouchPoints

SEPTEMBER 4, 2024

In today’s world, a stellar customer experience (CX) isn’t just a nice perk with which to provide customers — it’s table stakes. Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them.

Omnichannel 298

Omnichannel Retail Point of Sale Technology 298

Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. Vision AI is becoming more central to creating that retail experience consumers desire.

Omnichannel 295

Omnichannel Technology Operations Consumer 295

Groove

JANUARY 13, 2025

With tools like AI, predictive analytics, and robust eCommerce platforms, businesses can streamline operations, expand their reach, and deliver superior customer experiences. Unlike B2C eCommerce, which targets consumers, B2B eCommerce connects wholesalers with retailers, manufacturers, or other business clients via online platforms.

eCommerce Platforms 385

eCommerce Platforms B2B Payment Services eCommerce 385

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Image courtesy Ryder According to Ryder’s 2023 ecommerce consumer study of 1,077 U.S.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

Retail TouchPoints

JANUARY 1, 2025

Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer. According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness.

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

OCTOBER 30, 2024

22, 2024 True Religion prioritized these cities based on consumer demand and is “augmenting our online business with stores in select markets that allow our shoppers to experience the brand in-person,” True Religion CEO Michael Buckley told Retail TouchPoints. “ opening on Nov. 8, 2024 Kings Plaza in Brooklyn, NY, opening on Nov.

Social Media 287

Social Media Omnichannel Apparel Marketing 287

Retail TouchPoints

NOVEMBER 26, 2024

La-Z-Boy is in the midst of its Century Vision transformation strategy, launched in 2021, which includes doubling down on omnichannel and growing its Joybird ecommerce brand. However, the key focus is reinvigorating the La-Z-Boy brand, which was launched nearly a century ago in 1927. “We

Retail 277

Retail Omnichannel Customer eCommerce 277

Retail TouchPoints

NOVEMBER 6, 2023

As consumers turned to ecommerce during the pandemic (in droves), the “death of the mall” was widely reported. As the divide between digital commerce and in-store shopping shrinks, the spotlight is now on the role omnichannel retail strategies play in both driving traffic to brand’s websites and foot traffic to physical stores.

Omnichannel 312

Omnichannel Social Media Channel Mobile 312

Retail TouchPoints

MAY 23, 2024

Businesses that offer AR-driven experiences are 41% more likely to capture consumer attention than those that do not, according to Deloitte, and 66% of consumers are interested in using this tech while shopping. Benefit offers a virtual try-on experience, powered by AR, to make this process easy and inspiring.

Customer Experience 332

Customer Experience Customer Social Media Consumer 332

Retail TouchPoints

NOVEMBER 7, 2024

In fact, 54% of marketers planned to activate their 2024 holiday campaigns in Q3. But consumers have spoken, and 89% think pre-October is “too early” for brands to launch their Christmas marketing campaigns, according to new data from brand tracking company Tracksuit. RTP: Consumers are especially mindful of value this year.

Marketing 278

Marketing Social Media Consumer Events 278

Groove

DECEMBER 11, 2024

How to Grow Your Email List It's not uncommon for consumers to opt out of emails, causing the size of these lists to gradually shrink. Loyalty programs take that concept one step further by thinking beyond email to create a more sophisticated customer experience. Weve helped several clients set up loyalty programs.

eCommerce 317

eCommerce Social Media White Paper Seminar 317

Retail TouchPoints

MARCH 6, 2025

This kind of rapid growth is a sign of the brands strength, but not too long ago, Verizons consumer business was struggling. We had a very rough 21 and 22 at Verizon Consumer, very rough. We had lost our mojo , said Sowmyanarayan Sampath, CEO of Verizon Consumer, who took over the division in March 2023. billion out of $134.8

Omnichannel 179

Omnichannel Small Business Retail Telecommunications Consumer 179

Retail TouchPoints

JUNE 3, 2024

Six-foot subs, chips and chicken wings are staples; in fact, among the 39% of consumers who planned to participate in March Madness watch parties, half gravitated to these types of salty snacks — but 39% planned to indulge in candy and chocolate, according to Hershey ’s Consumer Insights team.

Omnichannel 286

Omnichannel Social Media Consumer Games 286

Retail TouchPoints

NOVEMBER 12, 2024

1WorldSync’s 2024 Consumer Product Content Benchmark report revealed that 64% of shoppers have scanned a QR code on a product while shopping in-store. With a quick click on a smartphone, these customers have accessed hidden content, exclusive deals and lightning-fast checkouts. The result?

Gifts 275

Gifts Magazine Information Social Media 275

Retail TouchPoints

JULY 18, 2024

Additionally, the fact that so many customers are conducting research on their own devices while in-store “creates a barrier,” he added, noting that customers may feel that the store’s CX “is worse than what I get on my phone.” The company was able to put that into practice with its deployment of Manhattan solutions at Reebok in 2023.

Customer Experience 278

Customer Experience Customer Retail Workshop 278

Retail TouchPoints

DECEMBER 23, 2024

But in the world of gaming, digital twins also empower players to express themselves more creatively and authentically online , using skins and other digital goods to customize their avatars. Bringing these products into a major platform for this demographic ultimately turned the launch into a robust omnichannel initiative.

X-cart 278

X-cart Payments Fashion Games 278

Retail TouchPoints

JANUARY 30, 2025

The Driving Force of Customer Experience Much of this urgency comes from the pressing need to improve customer experience (CX): 79% of executives are investing heavily in technologies that elevate CX, which is the bare minimum in todays omnichannel world.

Customer Experience 256

Customer Experience Technology Customer Loyalty B2B 256

Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

Retail TouchPoints

JANUARY 13, 2025

Retailers need to continue to focus on enhancing the digital product discovery experience, especially as more and more channels arise for consumers to discover and purchase their products. While this underscores the inevitability of returns, it also highlights the need for retailers to refine their digital strategies.

Retail 298

Retail BigCommerce B2C Channel 298

Retail TouchPoints

NOVEMBER 13, 2023

Brooklinen was a direct-to-consumer darling that promised consumers high-quality sheets at great prices. By eliminating supply chain complexities and “cutting out the middlemen,” Brooklinen was able to streamline the product development journey and fully immerse consumers in the ethos and values of the brand.

Omnichannel 278

Omnichannel B2B Channel Customer 278

Wiser

FEBRUARY 18, 2025

By unifying compliance processes and leveraging actionable insights, they achieve measurable improvements in brand representation, customer experience, and sales outcomes. Conclusion The Perfect Store is more than just a conceptits a powerful framework for driving omnichannel success.

Omnichannel 78

Omnichannel Demo Channel Improvements 78

Wiser

JANUARY 30, 2025

The New Consumer Journey: Navigating Multiple Channels Todays consumers seamlessly navigate between online, mobile, and in-store shopping channels, with 49% seeking a more cohesive experience across these touchpoints. At the center of this interplay lies a single, pivotal moment: the consumer decision point.

Omnichannel 78

Omnichannel Shipping Costs Retail Multi-channel 78

Retail TouchPoints

FEBRUARY 4, 2025

Products in the beauty and hair care space made by (and for) Black consumers had long been scarce on major retailers shelves a lack that received new attention earlier this decade in the wake of George Floyds murder and the protests it spawned. They need a true and solid omnichannel strategy, including doing things that are experiential.

Payment Services 214

Payment Services Consumer Omnichannel Recommendation 214

Retail TouchPoints

JUNE 12, 2024

Omnichannel planning is widely recognised as the contemporary, effective and optimal approach to coordinating digital media. Sure, there are obvious benefits to omnichannel planning, but are we omni-obsessed? This doesn’t necessarily mean abandoning your omnichannel approach. As a consumer, it’s immediately off-putting.

Mobile 289

Mobile Retail Social Media Omnichannel 289

Retail TouchPoints

JANUARY 31, 2024

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates that these expectations are higher than ever. consumers of all ages, races and genders, as well as an assessment of digital retail strategies across various product categories.

Shipping Costs 264

Shipping Costs Consumer Mobile Channel 264

Retail TouchPoints

DECEMBER 11, 2024

It doesnt matter how fresh and fun your store looks, if it doesnt have the products and experience consumers want, they wont be back. Balancing its signature innovation impulse with the expectations of customers in a needs-based category has been one of Amazons biggest stumbling blocks with grocery. That said, 180 million U.S.

Retail 284

Retail Electronics POS Other 284

Retail TouchPoints

JANUARY 4, 2023

Ecommerce can sometimes lose the experience of in-person shopping and, with it a retailer’s ability to show off its products in ways that can set a store apart from its competition. Ecommerce sites can now highlight products in new and interactive ways that make the discovery process more fun for consumers. Bringing Luxury Online.

eCommerce 302

eCommerce Omnichannel Comparison Shopping Recommendation 302

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Retail is undergoing a seismic shift, driven by technological advancements and changing consumer expectations. It involves integrating digital tools and processes across all aspects of the business, from product development and marketing to sales and customer service.

Payment Services 110

Payment Services Retail Mobile POS 110

Retail TouchPoints

JANUARY 15, 2025

But Ross believes this model feeds into longstanding negative connotations around Black hair that have been internalized by many consumers. As we all know in retail, the consumer is fast to change their mind, she admitted. But what I discovered [in this experience] was the underestimation of the Black consumer.

Marketing 279

Marketing Operations Retail Consumer 279

Retail TouchPoints

FEBRUARY 2, 2024

Steve Jobs once famously said that his job was to figure out what consumers want before they know they want it. It’s about figuring out what your customers and employees want and then aligning those expectations back to pieces of technology that deliver on that promise. ” As was often the case, Jobs was ahead of his time.

Omnichannel 317

Omnichannel Payment Services Technology Channel 317

Retail TouchPoints

DECEMBER 16, 2024

Team members have adopted this technology with enthusiasm, and weve been pleased to see how it contributes to a legendary experience for both customers and our team members. RTP: How do you use consumer and associate feedback to best prioritize your tech investments?

Payment Services 278

Payment Services Supplies Mobile Live Chat 278

Retail TouchPoints

DECEMBER 6, 2024

The company also is unveiling new artwork, fonts, colors, prints and fabrics based on consumer insights and trends. Allison Peterson: Our strategy began with the insight that Gen Z consumers, who weve been talking about for a long time, are now beginning their parenting journeys.

Apparel 289

Apparel Fashion Social Media Consumer 289

Retail TouchPoints

AUGUST 22, 2024

I raised my hand, said I believed there was a role there, and we have been chipping away at our omnichannel experience since.” Now, Sephora is a clear leader in omnichannel execution — and fulfillment has become a key differentiator in the brand experience. That was a very intentional vision,” said Turley.

Order Fulfillment 276

Order Fulfillment Fulfillment Omnichannel Subscription 276

Fabric Blog

MARCH 21, 2025

Yet, order fulfillment in an omnichannel environment is not without its hassles. Your customers are everywhere. These scenarios can quickly lead to inventory discrepancies, delayed shipments, and a fractured customer experience without an integrated system. This is where the need for a unified system becomes evident.

Order Fulfillment 52

Order Fulfillment Fulfillment Omnichannel Shipping Costs 52

Retail TouchPoints

SEPTEMBER 19, 2023

The company has successfully helped retailers like American Eagle Outfitters leverage RFID and computer vision-based inventory tracking technology to create a holistic, near-real-time view of inventory across stores to empower both associates and consumers. The pandemic accelerated new consumer behaviors, such as BOPIS.

Omnichannel 278

Omnichannel Shipping Costs Operations Fulfillment 278

Retail TouchPoints

NOVEMBER 11, 2024

Most recently, when fashion and accessories retailer Primark unveiled its 450 th store worldwide at the Florida Mall in Orlando, it announced it would have an entire floor dedicated to its growing partnership with Disney — a new kind of experience for the blossoming retailer, although certainly not the last.

Accessories 289

Accessories Fashion Apparel Toys 289