Retail TouchPoints

OCTOBER 16, 2020

The first wave of ecommerce was mostly about price, while the second wave is all about the customer experience. Does your order fulfillment strategy live up to your customers’ expectations? Online buyers want orders to be delivered faster than ever before. Free shipping days are behind us.

Shipping Costs 290

Shipping Costs Shipping Merchant Services eCommerce 290

Retail TouchPoints

SEPTEMBER 23, 2022

The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. In contrast, 3PL services oversee the order fulfillment cycle on behalf of the company. Can you fulfill the orders in a timely manner?

Shipping Costs 331

Shipping Costs Order Fulfillment Fulfillment Shipping 331

lateshipment

AUGUST 1, 2022

The benefits of automation are clear for the business as a whole, and automation can also transform the customer experience even when the customer isn’t directly involved. Shopping and checkout experiences can be managed directly by the customer, but that’s only half of the overall order experience.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

Retail TouchPoints

AUGUST 19, 2024

With this next phase, the new AI-powered system will automate “the physically demanding and time-consuming task of stocking inventory” and enhance employee productivity. Ikea has invested heavily in technology to streamline order fulfillment and improve inventory operations, even in stores.

Fulfillment 289

Fulfillment Order Fulfillment Omnichannel Operations 289

Retail TouchPoints

DECEMBER 1, 2021

Hot Topic has partnered with Signifyd to revamp its online order approval process and reduce false declines. The retailer’s recent ecommerce growth has been hampered by its manual fraud review process, which was time-consuming and resulted in too many mistaken rejections of legitimate orders.

Order Fulfillment 264

Order Fulfillment Fulfillment Customer Experience eCommerce 264

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Retail is undergoing a seismic shift, driven by technological advancements and changing consumer expectations. It involves integrating digital tools and processes across all aspects of the business, from product development and marketing to sales and customer service.

Payment Services 110

Payment Services Retail Mobile POS 110

Retail TouchPoints

MARCH 30, 2021

The retailer will leverage its website and drop shipping for order fulfillment to create a positive customer experience. We’re always testing new, innovative ideas to deliver the goods our customers want,” said Jerome Griffith, CEO of Lands’ End in a statement.

Drop Ship 261

Drop Ship Order Fulfillment Fulfillment Shipping 261

Retail TouchPoints

OCTOBER 3, 2023

Checking inventory in a local store but not placing an order? To understand why this process has required complete reinvention in the last decade, we need to understand the primary reasons most retailers have implemented a store fulfillment program. Let’s start with demand forecasting and inventory deployment.

Fulfillment 286

Fulfillment Shipping Costs Customer Supplies 286

Retail TouchPoints

DECEMBER 29, 2023

The humble sneaker has long been a staple item in closets everywhere for consumers of all ages. The consistent appeal of sneakers and sportswear has grown in recent times with customers, particularly from the Gen Z demographic , continuing to favor them as everyday items for leisure and now work.

Apparel 284

Apparel eCommerce Fulfillment Order Fulfillment 284

Retail TouchPoints

NOVEMBER 1, 2022

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. Consumers expect brands to provide seamless access to products and services via mobile apps. Location-Powered Experiences Drive Results. How do These Strategies Drive Results?

Payment Services 277

Payment Services Retail Shipping Costs Mobile 277

Ecommerce Platforms

JUNE 10, 2019

38% of customers say that they’ll never buy from the same retailer following a negative delivery experience. 74% of customers rate free shipping as a major buying factor in the checkout process. Fact is, consumers have become accustomed to free shipping and even two-day delivery for online purchases. Customer support.

Order Fulfillment 99

Order Fulfillment Fulfillment Shipping Costs Merchant Services 99

lateshipment

APRIL 28, 2024

Stands for the increasing and ever-changing customer expectations with your business and the answer of meeting or rather exceeding these expectations stands for what one would call ‘ a great customer experience ’. The Need To Focus On CX In Today's Business Landscape Customer demands are never the same.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

Retail TouchPoints

JULY 26, 2023

Today’s fast-paced world leaves consumers strapped for cash and time. Burgeoning demands for exemplary customer service and lightning-fast order fulfillment leave unprepared retailers scrambling for their share of the market. But like many aspects of our industry, customer retention still exists.

Fulfillment 240

Fulfillment Operations Shipping Costs Order Fulfillment 240

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

eCommerce 244

eCommerce Order Fulfillment Fulfillment Multi-channel 244

Retail TouchPoints

JULY 9, 2024

Store Assist is designed to digitize and streamline online order fulfilment workflows by allowing retailers to manage all orders and deliveries in one central location — from in-store pickup to ship-from-store, last -mile delivery orders and even third-party marketplaces.

Technology 286

Technology Order Fulfillment Fulfillment Operations 286

Retail TouchPoints

JULY 12, 2021

It’s no secret that technology has radically changed buying behaviors for nearly every consumer out there, making the migration to ecommerce critical for retailers that want to remain relevant and competitive in today’s economy. As you might imagine, this is incredibly time consuming.

Shipping Costs 279

Shipping Costs eCommerce Merchant Services Shipping Labels 279

lateshipment

MARCH 15, 2025

If you think that the customer journey ends at checkout, youre in for a rude awakening. 56% of customers say theyre disappointed with their post-purchase experience, with Accenture reporting that only 17% of consumers feel businesses actually care about what happens after they buy.

Payment Services 130

Payment Services Shipping Costs eCommerce eCommerce Platforms 130

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. In tandem, consumer expectations have grown. A fast, flexible and responsive fulfilment process.

Shipping Costs 264

Shipping Costs Retail Omnichannel Supplies 264

Retail TouchPoints

DECEMBER 28, 2021

.” “Retail has survived since biblical times roughly in the form of a physical space with product available to sell and the exchange of funds for that product,” said Jonathan Sharp, Managing Director at the Alvarez & Marsal Consumer and Retail Group. Consumers Want More Options but Less Friction.

eCommerce 279

eCommerce Omnichannel Fulfillment Order Fulfillment 279

Retail TouchPoints

AUGUST 5, 2020

The three distribution centers (DCs) Home Depot will open over the next 18 months in Georgia are being designed and built to serve the different needs of in-store customers, online shoppers, do-it-yourself (DIY) consumers, professional contractors (Pros) and institutional or business customers.

eCommerce 264

eCommerce Order Fulfillment Supplies Fulfillment 264

Retail TouchPoints

FEBRUARY 12, 2021

Retail companies committed to improving the customer experience have realized they need to stop relying on inventory buffers to ensure items are in stock when they need them. Additionally, it boosts sales margins and expedites returns and exchanges, making it a valuable tool for profitably improving the consumer experience.

Presentation 286

Presentation Retail Supplies Fulfillment 286

Retail TouchPoints

JANUARY 11, 2023

Now, foot traffic is still relevant, but brands also have to worry about growing their social presence, having social shops to make purchasing quick and easy, livestream shopping, oh and making sure this all connects back to their website/online store and that they are collecting data to improve future customer experiences.

Social Media 279

Social Media Multi-channel Customer Loyalty Shopify 279

Retail TouchPoints

JANUARY 25, 2022

It’s energizing to think about customer experience transformation and what that could possibly mean for a business. In the retail industry, many organizations are at a pivotal moment of forging a path forward to define the future-state customer experience where the physical and digital converge. We all like to think big.

Management 264

Management Marketing Order Fulfillment Customer Experience 264

ChannelAdvisor

APRIL 15, 2022

Multichannel commerce and fulfillment solutions can help. . We recently joined ChannelAdvisor partners, eDesk and Amazon Multi-Channel Fulfillment (MCF) , for a webinar on How to Provide an Extraordinary Multichannel Customer Experience , featuring: Alison Held, Senior Product Manager at ChannelAdvisor.

Customer Experience 98

Customer Experience Channel Multichannel Multi-channel 98

Retail TouchPoints

APRIL 1, 2022

A recent focus on digital strategy in ecommerce has changed what the customer journey looks like, from how brands attract customers to how they continue to reach them after a purchase. The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout.

Retail 264

Retail Shipping Costs Fulfillment Shipping 264

ChannelAdvisor

APRIL 15, 2022

Multichannel commerce and fulfillment solutions can help. . We recently joined ChannelAdvisor partners, eDesk and Amazon Multi-Channel Fulfillment (MCF) , for a webinar on How to Provide an Extraordinary Multichannel Customer Experience , featuring: Alison Held, Senior Product Manager at ChannelAdvisor.

Customer Experience 96

Customer Experience Channel Multichannel Multi-channel 96

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 28, 2025

Whether its improving customer experiences or optimizing supply chains, staying on top of retail technology trends is essential for remaining competitive. Fulfillment: Speed and Efficiency at the Core In today’s retail environment, providing fast and efficient order fulfillment is non-negotiable.

Technology 52

Technology Payment Services Retail Order Fulfillment 52

Retail TouchPoints

DECEMBER 6, 2021

For ecommerce retailers, the thing that matters most is the confirmation of what we have all intuitively felt: The delivery experience for consumers has not been good enough, and that is only exacerbated during the annual holiday season boom. This will impact happiness and loyalty for these brands going into 2022.

Shipping Costs 327

Shipping Costs eCommerce Retail Shipping 327

Retail TouchPoints

AUGUST 28, 2023

billion consumers worldwide. For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. trillion in online sales. 22, 2023 briefing.

Shipping Costs 246

Shipping Costs Fulfillment Gifts Consumer 246

Retail TouchPoints

MARCH 9, 2022

Once the “it” hangout spot for elderly mall walkers and teenyboppers alike, many malls have been left in the dust by rapid shifts in the way consumers live, work and shop. It’s not just that they are no longer the go-to anchor for mall environments; they are also being forced to reimagine their own value proposition to consumers. “As

Department Stores 328

Department Stores Order Fulfillment Presentation Consumer 328

Retail TouchPoints

NOVEMBER 10, 2020

Left with little choice, consumers have largely resigned themselves to waiting additional days or even weeks for their orders, but what they’ve become less willing to tolerate is a lack of information about order status.

Retail 290

Retail Shipping Costs Fulfillment Shipping 290

Kibo

OCTOBER 27, 2022

During the recent pandemic, the retail landscape has witnessed a significant paradigm shift in consumer behavior like decreased foot traffic in stores, increased eCommerce purchases, etc. This prompted many retailers to utilize the inventory available in the stores and across the fulfillment centers making it available across the network.

Customer Experience 90

Customer Experience Improvements Customer Shipping Costs 90

Retail TouchPoints

NOVEMBER 29, 2022

Their primary audience isn’t the handful of curious consumers here in Woodbury though — it’s hundreds of thousands of shoppers in China who are ending their day (it’s 10 p.m. For customers who haven’t been able to travel here since COVID, we’re able to virtually bring them here and enable them to shop like they are in the store.

Travel 278

Travel Shipping Costs Fulfillment Events 278

Retail TouchPoints

JUNE 2, 2021

The heaviest investment will take place in order fulfillment, such as last-mile delivery. As brick-and-mortar retailers increasingly shift online, the central challenges surrounding last mile delivery become clearer, along with the understanding of the effect that last mile delivery has on customer satisfaction and loyalty.

Operations 191

Operations Fulfillment Order Fulfillment Technology 191

Fabric Blog

OCTOBER 30, 2024

For order management and the last mile, retail operations teams can now leverage Generative AI to optimize fulfillment logistics centralized in their order management platform. And, it all contributes to delivering consistently on the customer experience, being more data-driven, reducing costs, and improving profit margins.

Shipping Costs 52

Shipping Costs Management eCommerce Multi-channel 52

Retail TouchPoints

JULY 26, 2021

If you’re a wholesale retailer or brand owner and you haven’t already launched a direct-to-consumer sales channel, you’d better be thinking about it. You will need their talents when it comes to: Design Customer experience (CX) Search engine optimization (SEO) Web maintenance Customer engagement Product returns.

Payment Services 279

Payment Services Fulfillment Web Design B2B 279

Retail TouchPoints

APRIL 23, 2021

Giving customers time and attention to take care of their needs and resolve their grievances is very important in creating a strong customer experience. These systems are able to seamlessly manage customer-related data while creating a space for swift order fulfilment, automated customer support and consistent service each time.

Retail 285

Retail Operations Order Fulfillment Customer Retention 285