Retail TouchPoints

AUGUST 3, 2022

Which is great news for consumers who are unabashed fans of buy now, pay later, also called BNPL. Also known as a point-of-sale loan, BNPL splits a purchase into multiple equal payments, with the first payment usually due at checkout and subsequent payments billed to a credit or debit card. It expands potential customer base. •

Payment Services 277

Payment Services PayPal Electronics Games 277

Retail TouchPoints

NOVEMBER 11, 2021

Curious about how consumer attitudes and behaviors are evolving? What consumers really want from brands and retailers. EY (Ernst & Young) has been tracking changing consumer sentiments since the onset of COVID-19 and will soon launch its 8 th Future Consumer Index. 17 from 12 to 12:30 p.m. Join the discussion on Nov.

Merchant Services 342

Merchant Services Cryptocurrencies Payments Payment Services 342

Retail TouchPoints

MAY 18, 2021

with Instagram-worthy interiors that are driving up neighborhood property values and attracting luxury consumers. To stand out in a cannabis retail environment, design and product often work hand in hand to tell the brand story and connect with consumers looking for a lifestyle brand to complement their personal style. Experience.

Jewelry 299

Jewelry Customer Experience Point of Sale Customer Loyalty 299

Wiser

NOVEMBER 29, 2023

Understanding the difference between trade promotion and consumer promotion is crucial for any business seeking to maximize its market impact and sales potential. These two promotional strategies, while aiming to stimulate demand and increase sales, target distinct audiences and employ different methods.

Consumer 146

Consumer Customer Loyalty Supplies Customer Retention 146

Retail TouchPoints

SEPTEMBER 11, 2023

As the name implies, experiential retail initiatives aim to turn a transaction into an experience for the customer. The goal is to improve engagement, customer loyalty and the bottom line. Why is experiential retail having a moment? To help, retailers are transitioning to edge computing.

Technology 264

Technology Point of Sale Customer Experience Customer Loyalty 264

Retail TouchPoints

SEPTEMBER 13, 2024

This is arguably in no small part driven by consumers’ desire for enhanced personalization and convenience , as well as their growing digital prowess as technology becomes increasingly embedded in their daily lives. From a consumer perspective, connected in-store capabilities offer tailored experiences.

Payments 287

Payments Payment Services Retail Omnichannel 287

Retail TouchPoints

APRIL 16, 2021

The “new normal” may be here to stay, with retailers and consumers alike embracing the new, online-driven landscape of the retailer sector. First, they need to reimagine their baseline requirements, and then turn their attention to taking their customer experience to the next level. Re-thinking the in-person experience.

POS 237

POS Retail Information Consumer 237

Retail TouchPoints

OCTOBER 4, 2023

As one of the largest media and entertainment companies in the world, NBCUniversal is also one of the biggest vehicles for brands to connect with consumers. Consumers have so much choice, and brands more than ever need to show up in a way that’s relevant.” said Reduto.

Retail 292

Retail Consumer Shopping Carts Technology 292

Retail TouchPoints

DECEMBER 16, 2022

As the world recovers from the pandemic and consumers return to the high street, retailers are eager to capitalize on the increased footfall by providing an exceptional in-store experience. With retailers grappling with the labor shortage, alternative solutions must be sought to mitigate any negative impact on in-store sales.

Technology 278

Technology Payment Services Retail POS 278

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

JULY 12, 2023

Then, last year, in-store sales grew faster than online sales, while ecommerce stocks took a big hit. Retailers cited rising costs, declining consumer spending and supply chain volatility as their top concerns. That could include customized digital signage and instant discount offers based on your purchase history.

Payment Services 246

Payment Services Retail Point of Sale Supplies 246

Retail TouchPoints

MARCH 31, 2023

This wide-ranging functionality is crucial, because it’s not just about the payment of course — there is a wide range of ways the brand needs to empower its customer. Loyalty Programs Loyalty programs are a big attraction, especially if they are tiered and multi-faceted. It’s reckoned that nearly 4.5

Financial Services 278

Financial Services Payment Services Payments Small Business Retail 278

Retail TouchPoints

FEBRUARY 5, 2021

Having systems that can provide visibility into all stages in an integrated way is critical to ensuring a positive customer experience and subsequent customer loyalty. This can be done by encouraging the customer to come into the store for a return, but add-ons should be enabled just as seamlessly in the digital store as well.

Omnichannel 232

Omnichannel Payment Services Specialty Retailers Customer Loyalty 232

Retail TouchPoints

FEBRUARY 27, 2024

With this evolution into digital sales and the increased use of data mining, retailers are facing unprecedented challenges in digital security. Cyberattacks and network outages can disrupt operations and erode customer loyalty. She has worked with several global companies focusing on risk management strategy.

Payment Services 278

Payment Services Retail POS Operations 278

GetElastic

OCTOBER 27, 2021

A strong performer with a robust product offering including fraud detection, point of sale, alternative payment options (like Venmo and PayPal consumer accounts) and financing options such as BNPL (Buy Now Pay Later). Additional wins: transparent pricing, ease of use, and dedicated customer support. Website: paypal.com.

Payment Services 148

Payment Services Payments Merchant Services PayPal 148

RTP blog

SEPTEMBER 28, 2018

While wider adoption of the EMV chip and PIN standard has reduced fraud at the point of sale, it has triggered an increase in fraud in other channels — including online and mobile — as criminals look for alternative ways to cheat the system. Retailers need to implement effective fraud management solutions to keep consumers safe.

Payment Services 150

Payment Services PayPal Payments Point of Sale 150

Mi9

DECEMBER 4, 2024

For example, an associate might suggest complementary products based on past purchases, boosting customer engagement and increasing the likelihood of repeat business. This personalization not only improves the immediate retail customer experience but is also key to building customer loyalty over time.

Payment Services 52

Payment Services POS Mobile Shipping Costs 52

Korona

OCTOBER 12, 2022

Nothing is more rewarding for a liquor store owner than customers who are loyal to their store and recommend it to their friends and family. Building more organic word-of-mouth marketing and referral business is a great way to grow your sales. And consumers still prefer to do it in person. Table of contents. Wine tastings.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

Korona

OCTOBER 12, 2022

Nothing is more rewarding for a liquor store owner than customers who are loyal to their store and recommend it to their friends and family. Building more organic word-of-mouth marketing and referral business is a great way to grow your sales. And consumers still prefer to do it in person. Table of contents. Wine tastings.

Customer Loyalty 52

Customer Loyalty Customer POS Social Media 52

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

Once the item arrives, associates can also email consumers directly from the MPOS app to let them know. This not only has a positive effect on sales but also strengthens the relationship between retailers and customers. This allows associates to make highly effective, consumer-centric decisions. Build Customer Loyalty.

Payment Services 97

Payment Services POS Mobile Operations 97

Optimizely

FEBRUARY 13, 2018

That way, you won’t annoy your customer and cause them to walk away from your brand before customer service is able to handle their complaint. Integrate all your customer data. If you sell your product direct to consumer, you likely use an ecommerce platform. Customer service data like open tickets or resolved issues.

B2C 170

B2C Marketing Customer Data eCommerce Platforms 170

RTP blog

APRIL 23, 2018

These customers are much more willing to pay a fraction of the ownership cost for the benefit of a product for a short time. As consumer attitudes have changed when it comes to fractional ownership, the ease of offering fractional ownership at traditional retail businesses has progressed.

eCommerce 150

eCommerce Retail POS Toys 150

Retail TouchPoints

JULY 27, 2020

Here are the top five ways retail will evolve in 2020: Loyalty Breaks With Tradition. Leading retailers recognize the need to build dynamic relationships that extend far beyond traditional loyalty programs heading into 2020. Adidas’s “Run Genie” technology lets consumers attach pods to shoes before going on a short run.

Payment Services 165

Payment Services Shipping Costs Sporting Goods Retail 165

RETAIL MANAGEMENT SOFTWARE

JUNE 26, 2024

In an era marked by rapid technological advancement and shifting consumer expectations, the future of shopping is being redefined. Creating a seamless retail experience is essential for driving sales and fostering customer loyalty. Retailers must enhance in-store experiences to attract and retain customers.

Customer Loyalty 52

Customer Loyalty Payment Services Customer eCommerce 52

365 Retail

MAY 25, 2021

Brands are putting customer loyalty at risk due to a disconnect between their physical and eCommerce experiences, a new research report by PFS has found. In fact, 21% of respondents reported that online customer service is still not as good as in-store assistance. And it seems that fulfilment is set to be a key differentiator.

Customer Loyalty 52

Customer Loyalty Customer Omnichannel Point of Sale 52

RTP blog

JANUARY 26, 2018

A Few Facts About Your Biggest Demographic For starters, let’s consider a few fundamental points about retailers’ largest consumer group: The Millennial generation, which includes those born between 1982 and 2000, is already more numerous than any other age group—even the baby boomers ( 83 million vs. 75 million ).

Customer Experience 150

Customer Experience Customer Mobile Article 150

RTP blog

JULY 14, 2017

Account takeovers occur when fraudsters gain access to consumers’ login and password information for a retailer, which allows them to see that customer’s personal information, credit card number, store rewards and more. E-Commerce sales are expected to reach 12.4%

Merchant Services 150

Merchant Services Payments eCommerce Multi-channel 150

RetailMinded

JANUARY 8, 2024

Want to know the secret sauce for bumping up customer loyalty? Get this – it’s not just about flash sales and points programs. Let’s transform those sales receipts into stories of connection and cause – game on, retail rockstars! Now hold up, what’s this move management deal?

Customer Loyalty 59

Customer Loyalty Management Customer Retail 59

Mi9

JANUARY 30, 2025

NRF 2025 Show Recap NRF 2025 brought together thousands of retail and consumer brands in an inspiring environment where leaders shared insights, challenges, and strategies for the year ahead. Workforce Enablement As retailers strive to do more with less, equipping employees with the right tools is essential for success.

POS 52

POS Point of Sale Customer Loyalty Operations 52

RetailMinded

MARCH 10, 2022

While it’s almost inevitable that ecommerce growth will outpace growth through physical stores at some point in the future, it would be a huge mistake to lose sight of the critical role stores have to play beyond simply profit. Brand health includes customer loyalty, the consumer experience journey and customer connectivity.

POS 98

POS eCommerce Fulfillment Payment Services 98

iVend

JANUARY 6, 2023

In the past consumers wanted to mail back their return items, but now only 21% ¶¶ prefer this method, with 54% favouring in-person retail returns management. Capture an alternative sale or additional sale, by bringing customers back into the brick and mortar store. Shoppers love retailers who offer free returns.

Management 97

Management Technology Customer Customer Loyalty 97

iVend

FEBRUARY 21, 2025

You can readily see what inventory is where and operate an endless aisle to move it to where it can be sold, or a drop ship operation to the customers home – reducing lost sales and giving customers the satisfaction of buying the goods they want. Adding new stores is actually easier when you have an integrated ERP and POS.

Payment Services 52

Payment Services POS Operations Retail 52

iVend

DECEMBER 2, 2019

Customers will benefit from the omnichannel capabilities designed to support business growth and expansion, as well as enhance shopping experiences through the personalization and convenience today’s consumers have come to expect. We are confident this partnership will ultimately benefit the end user.

Retail 87

Retail Merchant Services Omnichannel POS 87

iVend

AUGUST 19, 2024

Read more In this article we’ll take a look at customer appreciation strategies, why they are important, the steps to create them, and the way that point of sale customer loyalty and promotions technology underpins implementation. Why is customer appreciation important?

POS 52

POS Point of Sale Customer Customer Loyalty 52

Korona

FEBRUARY 9, 2023

These policies encourage consumers to take a chance on products they would otherwise hesitate to purchase. And while shipping costs reduce the frequency of orders, they are likely to result in fewer returns and a higher profit margin, as customers are not only likely to keep their goods but also to cover the shipping costs themselves.

Improvements 98

Improvements Payment Services POS Payments 98

BigCommerce

SEPTEMBER 7, 2017

Here’s exactly how to earn 25% more in sales from customers who add an item to the cart, and then hitchhike out of there. Make more money –– and earn more customer loyalty, too ! Customer Groups + Personalization = $$$. We use BigCommerce’s out-of-the-box customer groups to do segmented merchandising.

BigCommerce 125

BigCommerce Shipping Costs Payments eCommerce Platforms 125

iVend

AUGUST 10, 2022

Check out how our loyalty programs drive customer advocacy. Consumers trust other consumers, even if they don’t know them personally, with 79% of consumers saying they trust online reviews as much as personal recommendations. Read more Trust and community. A successful retail community is founded on trust.

Retail 98

Retail Customer Retention Social Media Customer Loyalty 98