Retail TouchPoints

DECEMBER 13, 2023

A well-designed store can create a memorable brand experience that strengthens customer loyalty. This is crucial considering a recent Publicis Sapient report on customer loyalty , based on a survey of over 8,000 consumers across six countries, revealed that 52% of global consumers report having slight to no brand loyalty overall.

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Retail Customer Loyalty Social Media POS 307

Retail TouchPoints

JULY 3, 2023

As consumers, we’ve learned how to adjust to and enjoy new shopping formats. We’ve grown accustomed to these various retail touch points, and as a result, we’ve started to notice omnichannel inconsistencies that might never have occurred to us before — raising our own expectations of our favorite brands and retailers.

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Consumer Omnichannel Retail Technology 270

RetailMinded

JANUARY 8, 2024

Want to know the secret sauce for bumping up customer loyalty? Get this – it’s not just about flash sales and points programs. Let’s transform those sales receipts into stories of connection and cause – game on, retail rockstars! Now hold up, what’s this move management deal?

Customer Loyalty 59

Customer Loyalty Management Customer Retail 59

iVend

AUGUST 19, 2024

Read more In this article we’ll take a look at customer appreciation strategies, why they are important, the steps to create them, and the way that point of sale customer loyalty and promotions technology underpins implementation. Why is customer appreciation important?

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POS Point of Sale Customer Customer Loyalty 52

BigCommerce

SEPTEMBER 14, 2018

Thinking of dipping your toes into the direct to consumer waters? In fact, according to IAB’s popular new study, The Rise of the 21st Century Brand Economy, the future of retail growth comes from direct consumer relationships. Today we’ll explore five essential elements your brand needs to know for going direct to consumer.

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Consumer Shipping Costs Merchant Services Games 305

365 Retail

MAY 25, 2021

Brands are putting customer loyalty at risk due to a disconnect between their physical and eCommerce experiences, a new research report by PFS has found. In fact, 21% of respondents reported that online customer service is still not as good as in-store assistance. And it seems that fulfilment is set to be a key differentiator.

Customer Loyalty 52

Customer Loyalty Customer Omnichannel Point of Sale 52

Retail TouchPoints

SEPTEMBER 13, 2024

This is arguably in no small part driven by consumers’ desire for enhanced personalization and convenience , as well as their growing digital prowess as technology becomes increasingly embedded in their daily lives. From a consumer perspective, connected in-store capabilities offer tailored experiences.

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Payments Payment Services Retail Omnichannel 278

Retail TouchPoints

SEPTEMBER 11, 2023

As the name implies, experiential retail initiatives aim to turn a transaction into an experience for the customer. The goal is to improve engagement, customer loyalty and the bottom line. Why is experiential retail having a moment? To help, retailers are transitioning to edge computing.

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Technology Point of Sale Customer Experience Customer Loyalty 261

Retail TouchPoints

AUGUST 3, 2022

Which is great news for consumers who are unabashed fans of buy now, pay later, also called BNPL. Also known as a point-of-sale loan, BNPL splits a purchase into multiple equal payments, with the first payment usually due at checkout and subsequent payments billed to a credit or debit card. It expands potential customer base. •

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Payment Services PayPal Electronics Games 272

Retail TouchPoints

JULY 12, 2023

Then, last year, in-store sales grew faster than online sales, while ecommerce stocks took a big hit. Retailers cited rising costs, declining consumer spending and supply chain volatility as their top concerns. That could include customized digital signage and instant discount offers based on your purchase history.

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Payment Services Retail Point of Sale Supplies 246

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Shipping Costs Improvements Live Chat Retail 259

Retail TouchPoints

OCTOBER 4, 2023

As one of the largest media and entertainment companies in the world, NBCUniversal is also one of the biggest vehicles for brands to connect with consumers. Consumers have so much choice, and brands more than ever need to show up in a way that’s relevant.” said Reduto.

Retail 286

Retail Consumer Shopping Carts Technology 286

Retail TouchPoints

DECEMBER 16, 2022

As the world recovers from the pandemic and consumers return to the high street, retailers are eager to capitalize on the increased footfall by providing an exceptional in-store experience. With retailers grappling with the labor shortage, alternative solutions must be sought to mitigate any negative impact on in-store sales.

Technology 274

Technology Payment Services Retail POS 274

GetElastic

OCTOBER 27, 2021

A strong performer with a robust product offering including fraud detection, point of sale, alternative payment options (like Venmo and PayPal consumer accounts) and financing options such as BNPL (Buy Now Pay Later). Additional wins: transparent pricing, ease of use, and dedicated customer support. Website: paypal.com.

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Payment Services Payments Merchant Services PayPal 148

Retail TouchPoints

APRIL 16, 2021

The “new normal” may be here to stay, with retailers and consumers alike embracing the new, online-driven landscape of the retailer sector. First, they need to reimagine their baseline requirements, and then turn their attention to taking their customer experience to the next level. Re-thinking the in-person experience.

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POS Retail Information Consumer 236

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

Once the item arrives, associates can also email consumers directly from the MPOS app to let them know. This not only has a positive effect on sales but also strengthens the relationship between retailers and customers. This allows associates to make highly effective, consumer-centric decisions. Build Customer Loyalty.

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Payment Services POS Mobile Operations 75

Retail TouchPoints

FEBRUARY 27, 2024

With this evolution into digital sales and the increased use of data mining, retailers are facing unprecedented challenges in digital security. Cyberattacks and network outages can disrupt operations and erode customer loyalty. She has worked with several global companies focusing on risk management strategy.

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Payment Services Retail POS Operations 273

Retail TouchPoints

FEBRUARY 17, 2021

in March 2020, consumer buying behavior began shifting. In addition, as the popularity of online ordering and delivery continues to skyrocket, marketers need to rethink how they communicate with and market to consumers. In order to do this, retailers need to leverage valuable consumer data to create a more targeted marketing strategy.

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Customer Data Marketing Customer POS 288

Retail TouchPoints

MARCH 31, 2023

This wide-ranging functionality is crucial, because it’s not just about the payment of course — there is a wide range of ways the brand needs to empower its customer. Loyalty Programs Loyalty programs are a big attraction, especially if they are tiered and multi-faceted. It’s reckoned that nearly 4.5

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Financial Services Payment Services Payments Small Business Retail 273

Retail TouchPoints

NOVEMBER 11, 2021

Curious about how consumer attitudes and behaviors are evolving? What consumers really want from brands and retailers. EY (Ernst & Young) has been tracking changing consumer sentiments since the onset of COVID-19 and will soon launch its 8 th Future Consumer Index. 17 from 12 to 12:30 p.m. Join the discussion on Nov.

Merchant Services 341

Merchant Services Cryptocurrencies Payments Payment Services 341

Dynamic Action

MAY 23, 2024

Summary Customer experience (CX) is the most important factor that impacts consumer loyalty. CX has evolved from focusing on the point of sale to connecting with customers in the discovery and evaluation phase (DX). This shift takes retailers from product-centric, to customer-centric.

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Customer Customer Loyalty Customer Experience Point of Sale 62

RetailMinded

MARCH 10, 2022

While it’s almost inevitable that ecommerce growth will outpace growth through physical stores at some point in the future, it would be a huge mistake to lose sight of the critical role stores have to play beyond simply profit. Brand health includes customer loyalty, the consumer experience journey and customer connectivity.

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POS eCommerce Fulfillment Payment Services 98

Dynamic Action

JUNE 9, 2023

In fact, according to Gartner, companies that provide a great customer experience are up to 60% more profitable. Evolution of Merchandising Experience Customer experience initially focused on the point of sale and beyond. Customer Loyalty – Consistency breeds loyalty.

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Multi-channel Customer Loyalty Point of Sale Customer Experience 62

RTP blog

SEPTEMBER 28, 2018

While wider adoption of the EMV chip and PIN standard has reduced fraud at the point of sale, it has triggered an increase in fraud in other channels — including online and mobile — as criminals look for alternative ways to cheat the system. Retailers need to implement effective fraud management solutions to keep consumers safe.

Payment Services 150

Payment Services PayPal Payments Customer Loyalty 150

365 Retail

APRIL 2, 2024

Effective marketing of these brands is crucial for boosting sales and building customer loyalty. Tokinomo has seen firsthand that innovative promotional strategies can greatly increase sales and create unmatched customer loyalty. With over 555.6

Point of Sale 40

Point of Sale Customer Loyalty Technology Arts 40

iVend

JANUARY 6, 2023

In the past consumers wanted to mail back their return items, but now only 21% ¶¶ prefer this method, with 54% favouring in-person retail returns management. Capture an alternative sale or additional sale, by bringing customers back into the brick and mortar store. Shoppers love retailers who offer free returns.

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Management Technology Customer Customer Loyalty 97

iVend

JUNE 20, 2024

Customer retention for retailers drives maximum value from a customer by focusing on longevity and consistency, which in the long run are worth more than a short-term shopping spree from a consumer who then moves on. FAQs: Do customers want to participate in loyalty programs?

Customer Retention 94

Customer Retention POS Customer Retail 94

iVend

OCTOBER 22, 2024

As the holiday season approaches, retailers and consumers alike are thinking about perfect presents. Why Shoppers Love Gift Cards, Especially During the Holidays Gift cards offer an ideal solution for consumers who want to give something thoughtful without the risk of buying something the recipient may not like.

Gifts 52

Gifts POS Retail Customer Loyalty 52

Retail TouchPoints

FEBRUARY 5, 2021

Having systems that can provide visibility into all stages in an integrated way is critical to ensuring a positive customer experience and subsequent customer loyalty. This can be done by encouraging the customer to come into the store for a return, but add-ons should be enabled just as seamlessly in the digital store as well.

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Omnichannel Payment Services Specialty Retailers Customer Loyalty 228

Korona

FEBRUARY 9, 2023

These policies encourage consumers to take a chance on products they would otherwise hesitate to purchase. And while shipping costs reduce the frequency of orders, they are likely to result in fewer returns and a higher profit margin, as customers are not only likely to keep their goods but also to cover the shipping costs themselves.

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Improvements Payment Services POS Payments 98

GetElastic

MAY 18, 2022

Post-pandemic, brands have a surmounting pressure to re-evaluate their channel and sales strategies as direct-to-consumer (D2C) channel adoption increases, and the need for a nurturing customer experience is in demand. Doing this will drive customer loyalty and in turn increase geo-expansion and revenue.

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Multi-channel Subscription Automotive Customer Loyalty 78

365 Retail

DECEMBER 12, 2023

“Amperity provides us with the critical foundation necessary to knit together our customer data, deepen and expand the meaningful connections we’ve established with customers, and deliver tailored experiences at scale.” Amperity enables us to create unified customer profiles and actionable insights we need to scale.

Customer Data 52

Customer Data Customer Retail Omnichannel 52

Teamwork Retail

MAY 14, 2020

How collecting customer experience data at the Point of Sale can improve your business. In order to garner customer loyalty, maximize repeat purchases and avoid negative consumer perception, brands have to differentiate themselves. . The customer is a businesses’ most important asset after all.

Payment Services 62

Payment Services Improvements POS Shipping Costs 62

iVend

AUGUST 10, 2022

Check out how our loyalty programs drive customer advocacy. Consumers trust other consumers, even if they don’t know them personally, with 79% of consumers saying they trust online reviews as much as personal recommendations. Read more Trust and community. A successful retail community is founded on trust.

Retail 98

Retail Customer Retention Social Media Customer Loyalty 98

Korona

SEPTEMBER 22, 2022

Such changes have revolutionized the retail industry and consumer behavior and wouldn’t have been possible without the creation of cloud-based POS software. Various industries have embraced the use of cloud POS, making legacy point of sale solutions all but obsolete. What is the size of cloud point of sale (POS) market?

POS 52

POS Payment Services Point of Sale Payments 52

Korona

MARCH 7, 2023

Gift cards can be a powerful marketing and sales tool for retailers. And when you combine them with point of sale (POS) technology, their potential is even greater. Analyzing POS gift card data is an effective way for retailers to draw insights from customer behavior that would otherwise be difficult to obtain from consumers.

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POS Gifts Payment Services Merchant Services 52

Korona

AUGUST 27, 2022

Among many other things, you’ll likely need a retail cash wrap , point of sale system with necessary accessories, cleaning materials, technical devices, signage, and display hardware. Today, the average modern-day consumer pays for their daily purchases with credit cards, debit cards, or mobile wallets. Security supplies.

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Payment Services Small Business Retail Merchant Services POS 52