Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. The spring and early summer was an optimistic time for many consumers who finally emerged from lockdowns looking to refresh their wardrobes and find items suited for smaller local outings during the warmer months.

Consumer 328

Consumer Toys Department Stores Fulfillment 328

Steve Dennis

DECEMBER 30, 2024

This years prediction was about how retails tale of two cities in many areas (malls, store formats, etc) was picking up. But quite al ot retailers were lucky to get to breakeven, much less keep pace with inflation, as more consumer dollars went to services and essentials. TJX, Abercrombie & Fitch, Warby Parker).

Retail 167

Retail Multi-channel Department Stores eCommerce 167

Retail TouchPoints

JUNE 22, 2023

While Urban Outfitters ’ assortment is designed for consumers in their teens and early 20s, Anthropologie provides a destination for consumers’ “next generation of life,” when they’re starting careers and families, according to Chief Marketing Officer Elizabeth Preis. But you can’t get lazy.

Customer 278

Customer Consumer Clothing eCommerce 278

Retail TouchPoints

OCTOBER 21, 2024

” Aligning with the Demands of Today’s Consumers “Some of the language that I continue to hear when I go to many of [my go-to-market appointments] are things like, ‘What will our adjacencies be?’” Consumers are finding inspiration everywhere, and they’re more eclectic in their fashion choices. ” Hyman added.

Consumer 264

Consumer Fashion Shipping Costs Clothing 264

Retail TouchPoints

NOVEMBER 21, 2023

November and December holiday sales average around 19% of total retail sales, per the NRF , and this share can be even higher for some department stores and specialty retailers. In many ways, the same trends we see in consumers’ Q4 shopping behaviors mirror their TV viewership. Per Adobe Analytics , consumers spent $11.3

Customer 278

Customer Gifts Specialty Retailers Consumer 278

Retail TouchPoints

MARCH 7, 2025

Digital payments capabilities are particularly important to luxury retailers, supermarkets and department stores, while online retailers are less likely to stress this goal. Consumer and Retail Leader at KPMG in an interview with Retail TouchPoints.

Payment Services 138

Payment Services Retail POS Fulfillment 138

Retail TouchPoints

JANUARY 13, 2021

From there, the firm surveyed 530 consumers and leveraged a team of five UX designers to give each retailer a score out of 100 in seven relevant categories: overall experience, search, shop, cart, buy, fulfillment and returns. “It’s so important that consumers don’t get taken out of that shopping mode,” said Minkow.

Other 312

Other Customer Experience Omnichannel Customer 312

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. In-Store Returns Trending Up, But Not Pouring In.

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

Retail TouchPoints

MARCH 22, 2022

According to the second annual report from the global architecture and design firm, shopping centers, malls and department stores are being transformed into mixed-use spaces, a trend that prioritizes the needs of consumers whose time is valuable as they change the ways they live, work, shop, dine, exercise and socialize.

Leisure 299

Leisure Department Stores Retail Games 299

Retail TouchPoints

JULY 30, 2024

28 in what is believed to be a first for a department store. The move was reportedly prompted in large part by a rash of crime and a resulting decline in foot traffic in the Union Square shopping district where the store is located. With that, beginning Aug.

Department Stores 278

Department Stores Operations Customer Consumer 278

Retail TouchPoints

JANUARY 19, 2022

Whether customers are shopping for formalwear, athleticwear or home décor, they know they’re going to get high-quality goods designed with longevity in mind. The consumer is looking for aspirational product stories and we have a unique opportunity to serve them in this space.”. Heritage sometimes isn’t enough ,” Louvet admitted.

Department Stores 264

Department Stores Fashion Consumer Omnichannel 264

Retail TouchPoints

MAY 6, 2021

Yet as pundits ponder the death of the department store, the industry is racing to reimagine where and how it sells goods. Last-mile delivery occurs in the final phase of the supply and distribution chain, where the purchase reaches the end customer. In the U.S., That delivery segment cost retailers $30.2 billion (U.S.)

Fulfillment 344

Fulfillment Department Stores Supplies Financial Services 344

Retail TouchPoints

DECEMBER 16, 2022

from November 2021, according to Commerce Department data. The decline occurred despite muted inflation of just 0.1% , according to the Bureau of Labor Statistics’ Consumer Price Index (CPI). Department stores saw a 2.9% decline, furniture and home furnishings stores reported a 2.6% Retail sales fell 0.6%

Food and Beverages 290

Food and Beverages Home Furnishings Department Stores Retail 290

Retail TouchPoints

NOVEMBER 20, 2023

“I am particularly pleased with the results at our Marmaxx and HomeGoods divisions, which delivered terrific comp sales increases entirely driven by customer traffic,” said Ernie Herrman, CEO and President of TJX in a statement. billion was down 7% compared to the same period in 2022; comp store sales fell by the same percentage.

Department Stores 264

Department Stores Apparel Reference Consumer 264

Retail TouchPoints

AUGUST 1, 2022

. “With this launch, we aim to welcome more traditional, non-blockchain consumers to the Web3 world [by allowing] consumers to experience the energy and new possibilities in Web3 culture without needing to already possess the complex knowledge of navigating Web3 tech,” said Jenny Guo, Co-founder of Highstreet in a statement.

Department Stores 312

Department Stores Fashion Apparel Consumer 312

BigCommerce

NOVEMBER 21, 2017

The promotions you use, the speed your site loads, which payment options customers use the most: all of this will help you understand exactly what to do more of (or not ever again!) Starbucks Red Cups Spark Consumer Salivating (and Controversy). That’s a lot of pressure to put on a single season!

Small Business Retail 420

Small Business Retail Payments Department Stores PayPal 420

Retail TouchPoints

JANUARY 26, 2022

D:R Consumers are now looking for a transformed shopping experience and ways to express themselves through the products they buy. What does this look like in terms of design, and how does this differ from the traditional department store? D:R What does the digitization of shopping look like in a luxury high-end store?

Technology 290

Technology Multi-channel Department Stores Definition 290

Retail TouchPoints

MAY 20, 2022

Founded in 1977 by Ken’s mother — fashion designer Josie Cruz Natori, who still serves as CEO — company executives started to notice a shift in consumer behavior in the mid- to late-2000s. Loyalty to those stores used to be 100% — a top customer would go to Neiman Marcus for everything and not go anywhere else.

Omnichannel 275

Omnichannel Department Stores BigCommerce Fashion 275

BigCommerce

NOVEMBER 20, 2017

The holiday season in major cities around the world is typically heralded by seasonal window retail displays put up by department stores and retailers large and small. Store owners and managers used window displays to lure window shoppers into their stores; and over the holidays the display were a lot more colorful and creative.

Department Stores 258

Department Stores Events Presentation Other 258

Retail TouchPoints

JANUARY 24, 2024

Millennials and Gen Z want not only attractive stores but also a dynamic, engaging environment — creating a threshold effect, drawing people in from the storefront window with the promise of an experiential journey and memorable impact. This not only attracts customers back to physical spaces but also enhances the overall shopping experience.

Retail 335

Retail Omnichannel Leisure Department Stores 335

Retail TouchPoints

MARCH 11, 2024

Gen Z consumers are neither easy to define nor predictable in their shopping habits. The consumer cohort born between 1996 or 1997 and 2010 and 2020 (there is no complete agreement here) is hard to read and reach because they are a product of the world they have been born into, one where change is constant, frequent and often unexpected.

Department Stores 303

Department Stores Consumer B2B Banking 303

Retail TouchPoints

NOVEMBER 22, 2022

Beloved New York City off-price department store Century 21 has partnered with logistics provider Fillogic ahead of its spring 2023 relaunch. The NYC-headquartered Fillogic will support the retailer through ecommerce and store-based fulfillment, reverse logistics and returns, forward-staging of inventory and final-mile delivery.

Fulfillment 288

Fulfillment eCommerce Department Stores Payment Services 288

Retail TouchPoints

MAY 26, 2022

AEO) — to provide faster and more efficient last mile delivery options to its customers, including same- and next-day delivery. Digital sports platform Fanatics has partnered with supply chain solution Quiet Platforms — a wholly owned subsidiary of American Eagle Outfitters Inc. In the last year alone the company has: Secured $1.5

Supplies 287

Supplies Department Stores Fulfillment eCommerce 287

Retail TouchPoints

MAY 17, 2022

There was a time, not too long ago, when it took a lot of convincing to get consumers to consider secondhand. Now, both consumers and the retailers that serve them are quite willingly jumping on the resale bandwagon, driving an already hot sector toward even further growth. Retailers and Brands Take the Baton.

Apparel 321

Apparel Fashion Retail Consumer 321

Retail TouchPoints

AUGUST 22, 2024

Additionally, numerous analysts have said that even though the deal will bring together six luxury brands, handbag consumers still would have numerous alternatives to choose from.

Department Stores 263

Department Stores Definition Consumer Other 263

Retail TouchPoints

MARCH 1, 2021

Sephora is continuing its move away from malls with the announcement of the largest store expansion in its 21-year history in the U.S. More than 260 new stores are slated to open this year, including 60 freestanding locations and 200 shop-in-shops inside Kohl’s department stores.

Omnichannel 328

Omnichannel Department Stores Operations Retail 328

Retail TouchPoints

AUGUST 27, 2021

As the world reopens in full force amid COVID-19 vaccination efforts, brands seek new ways to turn customers’ in-store experience into something that not only makes them feel safe but keeps them coming back and staying longer. The strategy intrigues customers and draws new footfall for both brands. Turning Knowledge into Power.

Department Stores 279

Department Stores Management POS Electronics 279

Retail TouchPoints

MARCH 6, 2023

Two dedicated ear-piercing studios in the Paris store also showcase the service, and an in-store content creation studio invites consumers to get creative. The store will serve as a launch pad for exclusive new products and test lines, as well as hosting a steady rotation of experiential and pop-up events.

Magazine 306

Magazine Fashion Jewelry Department Stores 306

Retail TouchPoints

JULY 8, 2022

Third-party marketplaces have taken over the online ecosystem — consumers are drawn to the vast product selection, price transparency and convenient delivery options leading marketplaces to become the primary vehicle for many online shoppers. A whopping 92% of U.S. Beyond that, Amazon has become a place where brands go to be born.

Department Stores 278

Department Stores eCommerce Consumer Customer 278

Retail TouchPoints

NOVEMBER 28, 2022

Fordham University ’s American Innovation Index (Aii) follows the logic that customers are the real judges of innovation — and if an innovation doesn’t matter to them, it won’t impact their buying behaviors. The department store was ahead of Target ( 70.8 ) and Walmart ( 67.6 ), and its Sii of 67 also put it in the top four for this category.

Department Stores 290

Department Stores Consumer Consumer Goods Customer 290

Kissmetrics

NOVEMBER 26, 2020

Selling to high-end consumers requires a different approach. A ten thousand dollar handbag is well out of reach of the majority of consumers. The pandemic hit department stores hard and forced luxury consumers to buy online more than before. Understand the Luxury Customer. Or an Instagram ad for Lamborghini?

Marketing 363

Marketing PPC SEO Social Media 363

Retail TouchPoints

JUNE 2, 2021

Agile store interiors allow for seasonal events, pop-ups, subletting of certain areas to third-party partners and altering the positioning of interior elements — all ways to create entertaining spaces where customers like to linger. Another reason is the fact that customers appreciate the high level of expertise offered.

Fashion 328

Fashion Department Stores Retail Events 328

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. We determined that customer touch points were where we needed to invest.

POS 279

POS Department Stores Payment Services Point of Sale 279

Retail TouchPoints

OCTOBER 8, 2021

It appears the ecommerce giant is using these brick-and-mortar locations primarily for consumer and market testing purposes, but Amazon has released little data about plans or timetables for additional openings. Closer to home, Amazon is reportedly planning to open department stores in the U.S.

Electronics 316

Electronics Clothing Department Stores Toys 316

Retail TouchPoints

NOVEMBER 4, 2020

Consumer preference for online shopping continues to rise, as more purchases are being made online than in stores with each passing year. According to McKinsey , ecommerce sales in apparel, department stores and beauty products have increased by nearly 10%, on average, since the onset of the pandemic.

Merchant Services 317

Merchant Services Payment Services Payments POS 317

Retail TouchPoints

JANUARY 9, 2023

The closures are part of the retailer’s Polaris growth strategy , which aims to stabilize the department store as it pursues a return to growth. The Polaris strategy, which involves a combination of customer, operations and store footprint-based initiatives, has had mixed success.

Department Stores 273

Department Stores Omnichannel Operations Fashion 273

Retail TouchPoints

MARCH 13, 2024

Despite Tightening Wallets, Select Brands Flourish As spend growth softened in the second half of 2023 across discretionary categories and companies geared toward more price-conscious consumers flourished, opportunities presented themselves for brands that kept an open mind. However, not all customers behave the same.

Multi-channel 264

Multi-channel Payment Services Consumer Automotive 264