Retail TouchPoints

MARCH 3, 2025

That is why Cozy Earth has adopted more direct touch points with founder Tyler Howells and more data-driven marketing: to help consumers feel personally connected to the person behind the brand, according to Davis. However, doing so via more competitive and space-constrained touch points, like email or SMS, is a bit more challenging.

Customer 260

Customer Marketing Channel Customer Retention 260

Retail TouchPoints

NOVEMBER 26, 2024

La-Z-Boy has opened a 12,600-square-foot showroom in Chicago’s Lincoln Park neighborhood designed to immerse customers in the transformational power of comfort. La-Z-Boy is in the midst of its Century Vision transformation strategy, launched in 2021, which includes doubling down on omnichannel and growing its Joybird ecommerce brand.

Retail 277

Retail Omnichannel Customer eCommerce 277

Retail TouchPoints

NOVEMBER 7, 2024

In fact, 54% of marketers planned to activate their 2024 holiday campaigns in Q3. But consumers have spoken, and 89% think pre-October is “too early” for brands to launch their Christmas marketing campaigns, according to new data from brand tracking company Tracksuit.

Marketing 278

Marketing Social Media Consumer Events 278

Retail TouchPoints

NOVEMBER 12, 2024

1WorldSync’s 2024 Consumer Product Content Benchmark report revealed that 64% of shoppers have scanned a QR code on a product while shopping in-store. With a quick click on a smartphone, these customers have accessed hidden content, exclusive deals and lightning-fast checkouts. The result?

Gifts 275

Gifts Magazine Information Social Media 275

Retail TouchPoints

SEPTEMBER 4, 2024

In today’s world, a stellar customer experience (CX) isn’t just a nice perk with which to provide customers — it’s table stakes. Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them.

Omnichannel 298

Omnichannel Retail Point of Sale Technology 298

Groove

JANUARY 13, 2025

With tools like AI, predictive analytics, and robust eCommerce platforms, businesses can streamline operations, expand their reach, and deliver superior customer experiences. Unlike B2C eCommerce, which targets consumers, B2B eCommerce connects wholesalers with retailers, manufacturers, or other business clients via online platforms.

eCommerce Platforms 385

eCommerce Platforms B2B Payment Services eCommerce 385

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

JANUARY 13, 2025

Retailers need to continue to focus on enhancing the digital product discovery experience, especially as more and more channels arise for consumers to discover and purchase their products. Retailers can combat this by providing customers with focused insights during the decision-making process.

Retail 298

Retail BigCommerce B2C Channel 298

Retail TouchPoints

JANUARY 1, 2025

According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. This point is critical because even when customers love a company or product, 59% of shoppers in the U.S.

Management 320

Management Shipping Costs Reference Retail 320

Groove

DECEMBER 11, 2024

Since the beginning of eCommerce, email marketing has been one of the most effective ways to reach customers, and this is still true even in today's crowded digital landscape. How to Grow Your Email List It's not uncommon for consumers to opt out of emails, causing the size of these lists to gradually shrink.

eCommerce 317

eCommerce Social Media White Paper Seminar 317

Retail TouchPoints

DECEMBER 23, 2024

But in the world of gaming, digital twins also empower players to express themselves more creatively and authentically online , using skins and other digital goods to customize their avatars. Bringing these products into a major platform for this demographic ultimately turned the launch into a robust omnichannel initiative.

X-cart 278

X-cart Payments Fashion Games 278

Retail TouchPoints

OCTOBER 30, 2024

“Our partnership with Shein allows us to seamlessly meet customers where they are — on digital platforms — delivering the convenience, value and satisfaction they expect from us.” For its part, Shein gains credibility as the China-based company faces continued scrutiny from U.S. ” . ”

Apparel 278

Apparel Omnichannel Operations Channel 278

Retail TouchPoints

JUNE 3, 2024

Six-foot subs, chips and chicken wings are staples; in fact, among the 39% of consumers who planned to participate in March Madness watch parties, half gravitated to these types of salty snacks — but 39% planned to indulge in candy and chocolate, according to Hershey ’s Consumer Insights team.

Omnichannel 286

Omnichannel Social Media Consumer Games 286

Retail TouchPoints

OCTOBER 30, 2024

22, 2024 True Religion prioritized these cities based on consumer demand and is “augmenting our online business with stores in select markets that allow our shoppers to experience the brand in-person,” True Religion CEO Michael Buckley told Retail TouchPoints. “ opening on Nov. 8, 2024 Kings Plaza in Brooklyn, NY, opening on Nov.

Social Media 287

Social Media Omnichannel Apparel Marketing 287

Retail TouchPoints

DECEMBER 5, 2024

She led a brand refresh for the fast fashion retailer, focusing on younger consumers with a social-media-first approach to customer engagement. Under her leadership, Forever 21 launched omnichannel capabilities , social commerce and a metaverse partnership with Roblox. Park has been CEO of Forever 21 since 2022.

Social Media 289

Social Media Omnichannel Fashion Retail 289

Wiser

OCTOBER 30, 2024

Retail has undergone a significant transformation as consumer behavior shifts and modern shoppers increasingly move fluidly between online and in-store interactions. These consumers are driven by convenience, access to information, and the ability to compare options seamlessly.

Omnichannel 78

Omnichannel Customer Loyalty Channel Consumer 78

Retail TouchPoints

NOVEMBER 20, 2024

Whereas seamless omnichannel advertising was once limited to resource-intensive large networks, it’s now in the hands of networks of all sizes. Smaller RMNs also are often in a better position to measure customer website interactions and other data points to enhance targeting and improve results, adding even more value to their buyers.

Retail 278

Retail Omnichannel Technology Improvements 278

Retail TouchPoints

DECEMBER 16, 2024

A key aspect of Tractor Supply Company s brand mission is providing legendary customer service. Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout. They live Life Out Here.

Payment Services 278

Payment Services Supplies Mobile Live Chat 278

Retail TouchPoints

MARCH 6, 2025

This kind of rapid growth is a sign of the brands strength, but not too long ago, Verizons consumer business was struggling. We had a very rough 21 and 22 at Verizon Consumer, very rough. We had lost our mojo , said Sowmyanarayan Sampath, CEO of Verizon Consumer, who took over the division in March 2023. billion out of $134.8

Omnichannel 179

Omnichannel Small Business Retail Telecommunications Consumer 179

Retail TouchPoints

JANUARY 21, 2025

The launch of WHSmith North America Media Network represents an exciting new chapter for WHSmith North America on our ongoing journey to create more exciting and engaging retail experiences for consumers in travel , said Toby Keir, CEO of WHSmith North America in a statement. We have a unique position in the market versus other retailers.

Travel 299

Travel Retail Leisure Omnichannel 299

Retail TouchPoints

NOVEMBER 13, 2023

Brooklinen was a direct-to-consumer darling that promised consumers high-quality sheets at great prices. By eliminating supply chain complexities and “cutting out the middlemen,” Brooklinen was able to streamline the product development journey and fully immerse consumers in the ethos and values of the brand.

Omnichannel 278

Omnichannel B2B Channel Customer 278

Groove

DECEMBER 7, 2024

With the prevalence of social media, businesses are constantly feeding unique and engaging content to their audiences through a variety of channels and consumers are beginning to expect this from brands. A quality eCommerce content strategy provides more ways for potential customers to find your store.

eCommerce 328

eCommerce Marketing Social Media White Paper 328

Retail TouchPoints

SEPTEMBER 7, 2023

The pace of technological change — as well as consumers’ increasing demand for always-on-shopping, anytime, anywhere — has left some retailers struggling to innovate digitally to meet customers’ evolving wants and needs. The customer experience is changing — and faster than ever. And they’re rewarded for it too.

Customer Experience 290

Customer Experience Technology Customer Retail 290

Retail TouchPoints

FEBRUARY 4, 2025

Products in the beauty and hair care space made by (and for) Black consumers had long been scarce on major retailers shelves a lack that received new attention earlier this decade in the wake of George Floyds murder and the protests it spawned. They need a true and solid omnichannel strategy, including doing things that are experiential.

Payment Services 214

Payment Services Consumer Omnichannel Recommendation 214

Retail TouchPoints

NOVEMBER 21, 2024

From the retailer’s point of view, it’s great that consumers are buying earlier,” said Meitiner in an interview with Retail TouchPoints. Consumers also are looking for travel and experiences ; where people might have bought someone a gift in previous years, they might visit and say, “I’m the gift.” Why are department stores declining?

Consumer 278

Consumer Retail Gifts Payment Services 278

Retail TouchPoints

NOVEMBER 22, 2024

Puma has unveiled a new flagship concept that includes activations, customization services and other tech-powered elements. consumers and international visitors alike,” Freundt said in a statement. “I Schimenti Construction, Nathan Colkitt of Colkitt Architecture and the internal Puma team led the flagship’s construction and design.

Apparel 311

Apparel Accessories Fashion Games 311

Retail TouchPoints

JULY 22, 2024

Personalization has become an expectation for many consumers, but brands’ maturity levels in providing personalized marketing and CX varies greatly. Personalization is a top priority at Macy’s, all the way up to our CEO,” said Bennett Fox-Glassman, SVP of Customer Journey at Macy’s in an interview with Retail TouchPoints.

Customer 274

Customer Multi-channel Omnichannel Channel 274

Wiser

JANUARY 30, 2025

The New Consumer Journey: Navigating Multiple Channels Todays consumers seamlessly navigate between online, mobile, and in-store shopping channels, with 49% seeking a more cohesive experience across these touchpoints. At the center of this interplay lies a single, pivotal moment: the consumer decision point.

Omnichannel 78

Omnichannel Shipping Costs Retail Multi-channel 78

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Image courtesy Ryder According to Ryder’s 2023 ecommerce consumer study of 1,077 U.S.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

Retail TouchPoints

DECEMBER 6, 2024

The company also is unveiling new artwork, fonts, colors, prints and fabrics based on consumer insights and trends. Allison Peterson: Our strategy began with the insight that Gen Z consumers, who weve been talking about for a long time, are now beginning their parenting journeys. Can you share some examples of what that entails?

Apparel 289

Apparel Fashion Social Media Consumer 289

Wiser

FEBRUARY 18, 2025

By unifying compliance processes and leveraging actionable insights, they achieve measurable improvements in brand representation, customer experience, and sales outcomes. For this brand, these metrics span both online and in-store environments, ensuring a consistent and premium experience wherever the customer engages with their products.

Omnichannel 78

Omnichannel Demo Channel Improvements 78

Retail TouchPoints

JANUARY 15, 2025

But Ross believes this model feeds into longstanding negative connotations around Black hair that have been internalized by many consumers. Particularly when it comes to the Black customer, that [problem-based approach] in and of itself is a problematic equation. I am a shopper. Instead, Ross built Pattern Beauty in celebration.

Marketing 279

Marketing Operations Consumer Retail 279

Retail TouchPoints

NOVEMBER 11, 2024

The Florida Mall location spans more than 36,200 square feet of retail selling space across two stories, where consumers can shop for the latest trends and everyday products for the entire family. The Orlando store uses early and exclusive access to collections to draw customers in.

Accessories 289

Accessories Fashion Apparel Toys 289

Retail TouchPoints

OCTOBER 21, 2024

“An omnichannel approach to Bed Bath & Beyond is quintessential to its success,” said Marcus Lemonis, Executive Chairman of Beyond in a statement. New markets outside of Kirkland’s current footprint will be considered, as will store conversions.

Operations 264

Operations Financial Services Arts eCommerce Technology 264

Wiser

OCTOBER 29, 2024

For today’s consumers, price and availability aren’t just practical considerations, they are foundational elements of trust. However, our recent surveys highlight that many brands and retailers are still grappling with discrepancies and stock issues, which can erode consumer confidence and loyalty.

Omnichannel 78

Omnichannel Management Channel Consumer 78

Retail TouchPoints

DECEMBER 6, 2023

When you think of magical customer experiences, one particular brand probably comes to mind: Disney. It’s that level of customer obsession that has garnered them a 70% return rate of first-time Disney visitors and over 85 years as one of the world’s most trusted brands. What is Customer Obsession? What is Customer Obsession?

Customer 289

Customer Customer Experience Improvements Consumer 289