BigCommerce

MARCH 11, 2020

Chances are you trudged along in a warehouse or department store, making… Think about the first time you purchased furniture.

Department Stores 296

Department Stores Consumer eCommerce 296

Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. The spring and early summer was an optimistic time for many consumers who finally emerged from lockdowns looking to refresh their wardrobes and find items suited for smaller local outings during the warmer months.

Consumer 328

Consumer Toys Department Stores Fulfillment 328

Retail TouchPoints

OCTOBER 24, 2024

Where customers used to move through an orderly progression of steps before making a purchase in stores, they now jump in and out of various stages of “awareness” and “consideration,” seemingly at random, throughout their digital day. “The Instead, many brands are getting lost in a sea of sameness.

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

Steve Dennis

DECEMBER 30, 2024

This years prediction was about how retails tale of two cities in many areas (malls, store formats, etc) was picking up. But quite al ot retailers were lucky to get to breakeven, much less keep pace with inflation, as more consumer dollars went to services and essentials. TJX, Abercrombie & Fitch, Warby Parker).

Retail 167

Retail Multi-channel Department Stores eCommerce 167

Retail TouchPoints

OCTOBER 21, 2024

” Aligning with the Demands of Today’s Consumers “Some of the language that I continue to hear when I go to many of [my go-to-market appointments] are things like, ‘What will our adjacencies be?’” Consumers are finding inspiration everywhere, and they’re more eclectic in their fashion choices. ” Hyman added.

Consumer 264

Consumer Fashion Shipping Costs Clothing 264

RetailDive

OCTOBER 17, 2024

In response to higher costs, shoppers will spend more time looking for deals this season, according to an ICSC survey.

Department Stores 119

Department Stores Consumer 119

Retail TouchPoints

JANUARY 19, 2022

The consumer is looking for aspirational product stories and we have a unique opportunity to serve them in this space.”. But given how consumers have become more digitally engaged and environmentally focused, how is Louvet reimagining the brand and the way it shows up in the world? Heritage sometimes isn’t enough ,” Louvet admitted.

Department Stores 264

Department Stores Fashion Consumer Omnichannel 264

Retail TouchPoints

OCTOBER 8, 2024

Department store retailer Belk has debuted the Belk Media Network using technology from Criteo , offering brands and agencies access to its audience of high-earning, predominantly women shoppers via ads on its owned-and-operated properties. Belk, which operates nearly 300 stores across the Southeast U.S.,

Department Stores 263

Department Stores Retail Operations Technology 263

Retail TouchPoints

AUGUST 1, 2022

. “With this launch, we aim to welcome more traditional, non-blockchain consumers to the Web3 world [by allowing] consumers to experience the energy and new possibilities in Web3 culture without needing to already possess the complex knowledge of navigating Web3 tech,” said Jenny Guo, Co-founder of Highstreet in a statement.

Department Stores 312

Department Stores Fashion Apparel Consumer 312

RetailDive

DECEMBER 20, 2021

The sector is having a good holiday season after bouncing back this year as consumers refreshed their closets. But its problems haven't gone away.

Department Stores 135

Department Stores Consumer 135

Retail TouchPoints

JANUARY 29, 2021

The holiday may be serving as a form of release for pent-up consumers: nearly three-quarters ( 73% ) of shoppers celebrating Valentine’s Day this year feel it is important to do so given the current state of the pandemic. Just over half ( 52% ) of U.S. adults plan to celebrate Valentine’s Day this year, spending a total of $21.8

Department Stores 306

Department Stores Small Business Retail Consumer Other 306

Retail TouchPoints

MARCH 22, 2022

According to the second annual report from the global architecture and design firm, shopping centers, malls and department stores are being transformed into mixed-use spaces, a trend that prioritizes the needs of consumers whose time is valuable as they change the ways they live, work, shop, dine, exercise and socialize.

Leisure 299

Leisure Department Stores Retail Games 299

RetailDive

JULY 7, 2020

Specialty retailers, while giving off-price retailers a run for their money, leaned on promotions to sway shoppers, according to Wedbush analysts.

Department Stores 119

Department Stores Specialty Retailers Consumer Retail 119

Retail TouchPoints

MARCH 7, 2025

Digital payments capabilities are particularly important to luxury retailers, supermarkets and department stores, while online retailers are less likely to stress this goal. Consumer and Retail Leader at KPMG in an interview with Retail TouchPoints.

Payment Services 138

Payment Services Retail POS Fulfillment 138

Retail TouchPoints

JULY 30, 2024

28 in what is believed to be a first for a department store. The move was reportedly prompted in large part by a rash of crime and a resulting decline in foot traffic in the Union Square shopping district where the store is located.

Department Stores 278

Department Stores Operations Customer Consumer 278

Retail TouchPoints

SEPTEMBER 3, 2020

In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. In-Store Returns Trending Up, But Not Pouring In.

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

Retail TouchPoints

SEPTEMBER 23, 2022

While 63% of the company’s business is derived through direct-to-consumer channels and 26% is credited to digital commerce, Ralph Lauren has “reduced brand dilution distribution” since 2018, according to Patrice Louvet, President and CEO of the company. The brand has exited two-thirds of its department store presence in the U.S.

Department Stores 278

Department Stores Operations Consumer Channel 278

Retail TouchPoints

DECEMBER 16, 2022

from November 2021, according to Commerce Department data. The decline occurred despite muted inflation of just 0.1% , according to the Bureau of Labor Statistics’ Consumer Price Index (CPI). Department stores saw a 2.9% decline, furniture and home furnishings stores reported a 2.6% Retail sales fell 0.6%

Food and Beverages 290

Food and Beverages Home Furnishings Department Stores Retail 290

Retail TouchPoints

JANUARY 24, 2024

Millennials and Gen Z want not only attractive stores but also a dynamic, engaging environment — creating a threshold effect, drawing people in from the storefront window with the promise of an experiential journey and memorable impact.

Retail 335

Retail Omnichannel Leisure Department Stores 335

Retail TouchPoints

MAY 20, 2022

Founded in 1977 by Ken’s mother — fashion designer Josie Cruz Natori, who still serves as CEO — company executives started to notice a shift in consumer behavior in the mid- to late-2000s. Loyalty to those stores used to be 100% — a top customer would go to Neiman Marcus for everything and not go anywhere else.

Omnichannel 275

Omnichannel Department Stores BigCommerce Fashion 275

Retail TouchPoints

MAY 6, 2021

Yet as pundits ponder the death of the department store, the industry is racing to reimagine where and how it sells goods. The problem became even more acute amid the pandemic, with consumers increasingly coming to expect free delivery and returns. In the U.S., Those numbers don’t include $17.78

Fulfillment 344

Fulfillment Department Stores Supplies Financial Services 344

Retail TouchPoints

DECEMBER 4, 2023

Following a spending surge during the pandemic, consumers are now cutting back on luxury purchases, putting both brands under pressure. Saks currently operates 39 stores, while Neiman has 36 department stores, two Bergdorf Goodman stores and five Last Call discount stores.

Department Stores 278

Department Stores Operations Consumer Retail 278

Retail TouchPoints

NOVEMBER 20, 2023

Across our geographies and wide customer demographic, our values and exciting, treasure-hunt shopping experience continued to resonate with consumers.” Apparel Retail and Department Stores Still Struggling Disappointing Q3 results at four Gap brands reflect the company’s challenges as well as those facing apparel retail in general.

Department Stores 264

Department Stores Apparel Reference Consumer 264

Retail TouchPoints

NOVEMBER 22, 2022

Beloved New York City off-price department store Century 21 has partnered with logistics provider Fillogic ahead of its spring 2023 relaunch. The NYC-headquartered Fillogic will support the retailer through ecommerce and store-based fulfillment, reverse logistics and returns, forward-staging of inventory and final-mile delivery.

Fulfillment 288

Fulfillment eCommerce Department Stores Payment Services 288

365 Retail

SEPTEMBER 15, 2021

The huge increase in online shopping over the past decade or so has had a major impact on department stores, with many consumers turning to Amazon, eBay and other online shops for shopping, rather than a more traditional trip out to a physical store. Changing culture of shopping.

Department Stores 75

Department Stores Outdoor Food and Beverages Payment Services 75

Retail TouchPoints

MARCH 1, 2021

Sephora is continuing its move away from malls with the announcement of the largest store expansion in its 21-year history in the U.S. More than 260 new stores are slated to open this year, including 60 freestanding locations and 200 shop-in-shops inside Kohl’s department stores.

Omnichannel 328

Omnichannel Department Stores Operations Retail 328

BigCommerce

NOVEMBER 20, 2017

The holiday season in major cities around the world is typically heralded by seasonal window retail displays put up by department stores and retailers large and small. Window displays appeal to consumers on a number of more unique levels in comparison to TV or online advertisements.

Department Stores 258

Department Stores Events Presentation Other 258

Retail TouchPoints

JANUARY 26, 2022

D:R Consumers are now looking for a transformed shopping experience and ways to express themselves through the products they buy. What does this look like in terms of design, and how does this differ from the traditional department store? D:R Currently, Gen Z is the biggest growing market right now. How are you catering to them?

Technology 290

Technology Multi-channel Department Stores Definition 290

Retail TouchPoints

NOVEMBER 18, 2022

Online search is the top source of gift inspiration, at 43% , followed by friends and family at 35% and within a store at 31%. The top five categories for gift-giving consumers are clothing at 55% , followed by gift cards at 45% , toys at 37% , books/music/movies/video games at 33% and food/candy at 31%. billion , compared with $28.1

Gifts 289

Gifts Department Stores Toys Banking 289

Retail TouchPoints

FEBRUARY 22, 2023

During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities. The new and exciting reality today is that consumers are eager to venture into physical spaces, especially if those spaces provide unique value.

Omnichannel 306

Omnichannel Department Stores Consumer Banking 306

Retail TouchPoints

AUGUST 22, 2024

Additionally, numerous analysts have said that even though the deal will bring together six luxury brands, handbag consumers still would have numerous alternatives to choose from.

Department Stores 263

Department Stores Definition Consumer Other 263

Retail TouchPoints

MARCH 11, 2024

Gen Z consumers are neither easy to define nor predictable in their shopping habits. The consumer cohort born between 1996 or 1997 and 2010 and 2020 (there is no complete agreement here) is hard to read and reach because they are a product of the world they have been born into, one where change is constant, frequent and often unexpected.

Department Stores 303

Department Stores Consumer B2B Banking 303

Retail TouchPoints

APRIL 19, 2021

The Saadia Group has officially relaunched the iconic department store brand Lord & Taylor as a digital “Collective Store.” Alongside classic favorites, the updated assortment will focus on up-and-coming and emerging brands, new launches across categories and a robust private label offering.

Department Stores 256

Department Stores Accessories Apparel Fashion 256

RetailDive

NOVEMBER 9, 2023

The retailer has been a standout in a challenged segment, but finally felt the brunt of consumer skittishness in the period.

Department Stores 116

Department Stores Consumer Retail 116

Retail TouchPoints

NOVEMBER 7, 2022

As consumers work to check off their holiday shopping lists, many will be flocking to physical stores. Department stores, specialty retailers and luxury brands alike will display their holiday spirit using best-in-class design and storytelling strategies to draw these shoppers in.

Specialty Retailers 263

Specialty Retailers Retail Department Stores Fashion 263

Retail TouchPoints

MAY 17, 2022

There was a time, not too long ago, when it took a lot of convincing to get consumers to consider secondhand. Now, both consumers and the retailers that serve them are quite willingly jumping on the resale bandwagon, driving an already hot sector toward even further growth. Retailers and Brands Take the Baton.

Apparel 321

Apparel Fashion Retail Consumer 321

Retail TouchPoints

MAY 26, 2022

By sharing logistics assets and capabilities with others in the Quiet Platforms network, retailers and brands are able to position inventory closer to end consumers and aggregate parcel shipments to drive efficiencies and cost savings. In the last year alone the company has: Secured $1.5

Supplies 287

Supplies Department Stores Fulfillment eCommerce 287