Retail TouchPoints

JANUARY 24, 2024

Millennials and Gen Z want not only attractive stores but also a dynamic, engaging environment — creating a threshold effect, drawing people in from the storefront window with the promise of an experiential journey and memorable impact.

Retail 307

Retail Omnichannel Leisure Department Stores 307

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. Net income for the 13 weeks ended Jan. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy.

Department Stores 209

Department Stores Apparel Jewelry Omnichannel 209

Retail TouchPoints

SEPTEMBER 3, 2020

In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. In-Store Returns Trending Up, But Not Pouring In.

Shipping Costs 329

Shipping Costs eCommerce Merchant Services Retail 329

Retail TouchPoints

JULY 28, 2021

People were already shopping online and ordering food for delivery, but it has become evident that consumer preferences have changed permanently. The retail sector is at a pivotal moment in adapting to the changed market conditions and consumer preferences. By fulfilling one situational need, we removed another one — human connection.

Food and Beverages 293

Food and Beverages Outdoor Small Business Retail Fulfillment 293

Retail TouchPoints

DECEMBER 16, 2022

from November 2021, according to Commerce Department data. The decline occurred despite muted inflation of just 0.1% , according to the Bureau of Labor Statistics’ Consumer Price Index (CPI). Department stores saw a 2.9% decline, furniture and home furnishings stores reported a 2.6% Retail sales fell 0.6%

Food and Beverages 275

Food and Beverages Home Furnishings Department Stores Retail 275

Retail TouchPoints

FEBRUARY 28, 2022

It found that 67% of consumers believe that the best shopping experiences of the future will incorporate both human and digital channels. However, that’s not the aspect of their brands that consumers are craving today. The problem is that retailers are not taxis, and what works for the goose doesn’t always work for the gander.

Department Stores 260

Department Stores Jewelry Fulfillment Arts 260

Retail TouchPoints

FEBRUARY 22, 2023

During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities. The new and exciting reality today is that consumers are eager to venture into physical spaces, especially if those spaces provide unique value.

Omnichannel 290

Omnichannel Department Stores Consumer Banking 290

Retail TouchPoints

DECEMBER 16, 2020

Amazon recently announced that it is in talks with mall operators such as Simon Property Group to convert the vacant store space left by the closure of big department stores into warehouses and fulfillment centers. So are all these developments good for consumers? In the short-run the answer is definitely “yes.”

Fulfillment 221

Fulfillment Department Stores Recommendation Mobile 221

Retail TouchPoints

APRIL 6, 2022

But while reports of the “death” of the physical store have been greatly exaggerated, it’s clear that while stores are still vital elements in the shopper journey, they will need to be rethought — and in some cases redesigned — to reflect consumers’ still-evolving preferences.

eCommerce 291

eCommerce Arts Department Stores Shipping Costs 291

Retail TouchPoints

JANUARY 13, 2021

From there, the firm surveyed 530 consumers and leveraged a team of five UX designers to give each retailer a score out of 100 in seven relevant categories: overall experience, search, shop, cart, buy, fulfillment and returns. “It’s so important that consumers don’t get taken out of that shopping mode,” said Minkow.

Other 250

Other Customer Experience Omnichannel Customer 250

Retail TouchPoints

MARCH 11, 2024

Gen Z consumers are neither easy to define nor predictable in their shopping habits. The consumer cohort born between 1996 or 1997 and 2010 and 2020 (there is no complete agreement here) is hard to read and reach because they are a product of the world they have been born into, one where change is constant, frequent and often unexpected.

Department Stores 241

Department Stores Consumer B2B Banking 241

Retail TouchPoints

JUNE 1, 2021

As online competition heats up, third-party marketplaces are proving to be a cost-effective and relatively low-risk way for retailers to expand their product offerings and capture consumer mindshare. In fact, many third-party marketplaces are nearly invisible to the end consumer. But this model is unlikely to work for most retailers.

Shipping Costs 292

Shipping Costs Drop Ship Department Stores eCommerce 292

Retail TouchPoints

JULY 27, 2021

That means more consumers are venturing out into the world — and going back into stores. Leading developers know that they need to do more than simply make consumers feel safe. also focuses on ensuring that its tenant mix reflects the evolved needs and behaviors of modern consumers.

Events 274

Events Food and Beverages Beauty and Health Small Business Retail 274

Retail TouchPoints

SEPTEMBER 21, 2020

Patagonia and Target, that had executed voter engagement programs during the 2018 election cycle with employees, consumers or both. Studies show that consumers are more loyal to brands that take a clear stance on issues they care about. Nordstrom stores and operations centers will remain open on Nov.

Sporting Goods 258

Sporting Goods Retail Department Stores Arts 258

Retail TouchPoints

SEPTEMBER 29, 2022

The marketplace, powered by Mirakl , is key piece of Macy’s turnaround strategy aimed at transforming the department store into a digitally led, omnichannel retailer. The platform, which is integrated into the existing Macy’s website and app, brings an expanded assortment of 400 new brands across 20 product categories at launch.

Omnichannel 184

Omnichannel Department Stores Toys Apparel 184

Retail TouchPoints

OCTOBER 10, 2024

Because the reality is, most consumers are not going to bother to learn about your products as much as you want them to, particularly in fashion, especially if it’s an impulse buy. In addition to enhancing the shopper journey, the solution from Crave Retail gives Under Armour access to rich data sets detailing store-level activity.

Supplies 235

Supplies Retail Payment Services Apparel 235

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). But despite the rush, retailers still have multiple opportunities to maximize both in-store sales and online conversions.

Shipping Costs 245

Shipping Costs Payment Services Merchant Services Payments 245

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. distribution center with a new induction, sorting and packing system.

POS 272

POS Department Stores Payment Services Point of Sale 272

Retail TouchPoints

JANUARY 20, 2022

In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines. Amazon Style could be a first foray in the department store realm where the company could expand to other untouched categories at brick-and-mortar, such as homewares.

Clothing 224

Clothing Payment Services Apparel Department Stores 224

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., Gass is leaving Kohl’s at a challenging time for the company and for department store retail overall. reporting to Levi Strauss & Co. President and CEO Chip Bergh. Beginning Jan.

Department Stores 232

Department Stores Omnichannel Operations Retail 232

Retail TouchPoints

MARCH 11, 2021

While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation. They can serve as anything from staging grounds to fulfill orders from multiple retailers at a communal “curbside” to open areas where larger-scale events can take place.

Outdoor 248

Outdoor Fulfillment Events Department Stores 248

Retail TouchPoints

NOVEMBER 6, 2023

Nordstrom’s holiday offerings span channels and stores and include: Stress-Free Services for Holiday Shoppers Nordstrom is appealing to consumers’ need for flexible fulfillment options by spotlighting its BOPIS and shipping options. Cardmembers in select markets will have access to free two-day shipping.

Gifts 198

Gifts Department Stores Shipping Events 198

Retail TouchPoints

SEPTEMBER 9, 2020

Already challenged with diversifying against an e-Commerce alternative, stores have now lost their one remaining hook as shoppers are unable or unwilling to venture in. For many consumers, this desire may be slow to return as they remain fearful of exposure to the COVID-19 virus. It is also where technology comes into play.

Retail 194

Retail eCommerce Department Stores Technology 194

Steve Dennis

JANUARY 18, 2021

Earlier this month, as part of a previously disclosed three-year store closure plan, Macy’s announced it would shutter an additional 45 locations this year. Like most of its moderate department store brethren, Macy’s has gone from being a highly productive, traffic-driving mall anchor tenant to a long-suffering, chronic under-performer.

eCommerce 167

eCommerce Department Stores Sporting Goods Supplies 167

Retail TouchPoints

JANUARY 25, 2021

year-over-year for the November/December period, reflecting comparable store sales growth of 4.2% This success could be attributed to the convenience of Target’s same-day fulfillment options, led by curbside pickup (up 500% ) and same-day delivery through Shipt (up 300% ). I don’t think stores are unimportant.

Omnichannel 221

Omnichannel Shipping Costs Department Stores Fulfillment 221

Retail TouchPoints

OCTOBER 24, 2024

Where customers used to move through an orderly progression of steps before making a purchase in stores, they now jump in and out of various stages of “awareness” and “consideration,” seemingly at random, throughout their digital day. “The Instead, many brands are getting lost in a sea of sameness.

Merchant Services 217

Merchant Services Shipping Costs Payment Services Payments 217

Retail TouchPoints

NOVEMBER 23, 2020

While news of potential COVID vaccines has many retailers anticipating a return to in-store shopping in 2021, this year’s Q3 financial results show that consumers’ hunger for ecommerce shows no sign of being sated. of sales fulfilled by its stores — a sign that the retailer is ready to tackle the holiday season.

Omnichannel 190

Omnichannel eCommerce Department Stores Fulfillment 190

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels.

Omnichannel 260

Omnichannel Technology Channel Department Stores 260

Steve Dennis

JULY 6, 2021

More recently, ebullient stories portend the resurrection of the mall and suggest that department stores are back (narrator’s voice: “Let’s not confuse better with good ”). Physical stores were largely singular in purpose. Consumers traveled there to see stuff, pay for it, and take it home with them.

eCommerce 148

eCommerce Retail Shipping Costs Multi-channel 148

Retail TouchPoints

JULY 16, 2020

A survey by MySizeID found that: 49% of shoppers are uncomfortable shopping in-store for apparel ; 33% of shoppers are uncomfortable shopping in-store for cosmetics ; and 18% of shoppers are uncomfortable shopping in-store for shoes. of consumers say they will feel most comfortable shopping at standalone specialty retail stores.

Retail 244

Retail Apparel Clothing Specialty Retailers 244

Steve Dennis

FEBRUARY 1, 2021

The Bay has long suffered from the woes of unremarkable department stores. The field is increasingly crowded (including competition from vendors’ own direct-to-consumer efforts) and the luxury sector faces near-term headwinds. The long-term profitable growth prospects for high-end fashion pure-plays are far from certain.

Multi-channel 174

Multi-channel eCommerce Books Department Stores 174

RTP blog

APRIL 18, 2019

Sears catered to this new target group by building department stores in urban working-class neighborhoods across the country. However, they are particularly disruptive to customer experiences, store formats and logistics. On the other hand, the storage space necessary to fulfill these requests becomes increasingly expensive.

eCommerce 150

eCommerce Retail Department Stores Fulfillment 150

lateshipment

OCTOBER 16, 2020

A question that is largely on the minds of retailers and consumers alike. With COVID-19 still at large, consumers will be making difficult shopping choices and retailers will be scratching their heads for a strategy that will bring them a great sale. What are consumers planning? What do retailers have in store for them?

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

Kibo

OCTOBER 8, 2021

As with any challenge, addressing order management’s role in delivering a leading online shopping experience presents some key opportunities for retailers who can quickly and reliably fulfill e-commerce sales. The importance of omnichannel fulfillment. US consumers spent 32.4 Boscov’s BOPIS Program.

eCommerce 62

eCommerce Fulfillment Omnichannel Department Stores 62

Retail TouchPoints

FEBRUARY 8, 2021

JLL found that apparel stores accounted for 25% of retail bankruptcies in 2020 and department stores another 11.4% , and that these two formats take up 57% of total mall space. Shopping across multiple stores is suboptimal for both safety (more exposure to public spaces) and convenience (more time spent out) reasons.

Fulfillment 133

Fulfillment Department Stores Internet Retail Electronics 133

Kibo

MARCH 17, 2023

90% of consumers view 2-3 day shipping as a baseline expectation. In response, leading companies are replacing their traditional fulfillment methods with flexible fulfillment strategies. The Role of Fulfillment in the Shopper Journey Historically, fulfillment was simply thought of as a means to deliver products to the customer.

Fulfillment 62

Fulfillment Operations Shipping Costs Merchant Services 62

Retail TouchPoints

MAY 21, 2021

These investments are representative of Target’s swift response to changing consumer behavior, which also helped the retailer succeed during the depths of the pandemic, according to Anderson. I think the issue is whether we’ll be able to fulfill that demand to the same degree as in 2019.”. There will be demand.

Electronics 229

Electronics Apparel Retail Supplies 229