Retail TouchPoints

JANUARY 24, 2024

Millennials and Gen Z want not only attractive stores but also a dynamic, engaging environment — creating a threshold effect, drawing people in from the storefront window with the promise of an experiential journey and memorable impact.

Retail 335

Retail Omnichannel Leisure Department Stores 335

Kibo

OCTOBER 8, 2021

As with any challenge, addressing order management’s role in delivering a leading online shopping experience presents some key opportunities for retailers who can quickly and reliably fulfill e-commerce sales. The importance of omnichannel fulfillment. US consumers spent 32.4 Boscov’s BOPIS Program.

eCommerce 62

eCommerce Fulfillment Omnichannel Department Stores 62

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. Net income for the 13 weeks ended Jan. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy.

Department Stores 211

Department Stores Apparel Jewelry Omnichannel 211

Retail TouchPoints

NOVEMBER 6, 2023

Nordstrom’s holiday offerings span channels and stores and include: Stress-Free Services for Holiday Shoppers Nordstrom is appealing to consumers’ need for flexible fulfillment options by spotlighting its BOPIS and shipping options. Cardmembers in select markets will have access to free two-day shipping.

Gifts 254

Gifts Department Stores Shipping Events 254

Retail TouchPoints

MARCH 11, 2024

Gen Z consumers are neither easy to define nor predictable in their shopping habits. The consumer cohort born between 1996 or 1997 and 2010 and 2020 (there is no complete agreement here) is hard to read and reach because they are a product of the world they have been born into, one where change is constant, frequent and often unexpected.

Department Stores 301

Department Stores Consumer Banking B2B 301

Retail TouchPoints

DECEMBER 16, 2022

from November 2021, according to Commerce Department data. The decline occurred despite muted inflation of just 0.1% , according to the Bureau of Labor Statistics’ Consumer Price Index (CPI). Department stores saw a 2.9% decline, furniture and home furnishings stores reported a 2.6% Retail sales fell 0.6%

Food and Beverages 290

Food and Beverages Home Furnishings Department Stores Retail 290

Retail TouchPoints

SEPTEMBER 29, 2022

The marketplace, powered by Mirakl , is key piece of Macy’s turnaround strategy aimed at transforming the department store into a digitally led, omnichannel retailer. The platform, which is integrated into the existing Macy’s website and app, brings an expanded assortment of 400 new brands across 20 product categories at launch.

Omnichannel 189

Omnichannel Department Stores Toys Apparel 189

Retail TouchPoints

DECEMBER 16, 2020

Amazon recently announced that it is in talks with mall operators such as Simon Property Group to convert the vacant store space left by the closure of big department stores into warehouses and fulfillment centers. So are all these developments good for consumers? In the short-run the answer is definitely “yes.”

Fulfillment 279

Fulfillment Department Stores Recommendation Mobile 279

Retail TouchPoints

OCTOBER 24, 2024

Where customers used to move through an orderly progression of steps before making a purchase in stores, they now jump in and out of various stages of “awareness” and “consideration,” seemingly at random, throughout their digital day. “The Instead, many brands are getting lost in a sea of sameness.

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

Retail TouchPoints

FEBRUARY 22, 2023

During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities. The new and exciting reality today is that consumers are eager to venture into physical spaces, especially if those spaces provide unique value.

Omnichannel 306

Omnichannel Department Stores Consumer Banking 306

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. distribution center with a new induction, sorting and packing system.

POS 279

POS Department Stores Payment Services Point of Sale 279

Retail TouchPoints

FEBRUARY 28, 2022

It found that 67% of consumers believe that the best shopping experiences of the future will incorporate both human and digital channels. However, that’s not the aspect of their brands that consumers are craving today. The problem is that retailers are not taxis, and what works for the goose doesn’t always work for the gander.

Department Stores 264

Department Stores Jewelry Fulfillment Arts 264

Retail TouchPoints

JULY 28, 2021

People were already shopping online and ordering food for delivery, but it has become evident that consumer preferences have changed permanently. The retail sector is at a pivotal moment in adapting to the changed market conditions and consumer preferences. By fulfilling one situational need, we removed another one — human connection.

Food and Beverages 299

Food and Beverages Outdoor Small Business Retail Fulfillment 299

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). But despite the rush, retailers still have multiple opportunities to maximize both in-store sales and online conversions.

Shipping Costs 287

Shipping Costs Payment Services Merchant Services Payments 287

Salsify

OCTOBER 8, 2020

Legacy brands that relied solely on department stores and other third-party retailers to reach customers have faced months of uncertainty about order fulfillment and demand.

Order Fulfillment 78

Order Fulfillment Department Stores Fulfillment Consumer 78

Retail TouchPoints

JANUARY 13, 2021

From there, the firm surveyed 530 consumers and leveraged a team of five UX designers to give each retailer a score out of 100 in seven relevant categories: overall experience, search, shop, cart, buy, fulfillment and returns. “It’s so important that consumers don’t get taken out of that shopping mode,” said Minkow.

Other 309

Other Customer Experience Omnichannel Customer 309

Retail TouchPoints

JANUARY 20, 2022

In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines. Amazon Style could be a first foray in the department store realm where the company could expand to other untouched categories at brick-and-mortar, such as homewares.

Clothing 263

Clothing Payment Services Apparel Department Stores 263

Retail TouchPoints

APRIL 6, 2022

But while reports of the “death” of the physical store have been greatly exaggerated, it’s clear that while stores are still vital elements in the shopper journey, they will need to be rethought — and in some cases redesigned — to reflect consumers’ still-evolving preferences.

eCommerce 299

eCommerce Arts Department Stores Shipping Costs 299

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., Gass is leaving Kohl’s at a challenging time for the company and for department store retail overall. reporting to Levi Strauss & Co. President and CEO Chip Bergh. Beginning Jan.

Department Stores 233

Department Stores Omnichannel Operations Retail 233

Retail TouchPoints

SEPTEMBER 3, 2020

In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. In-Store Returns Trending Up, But Not Pouring In.

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

Retail TouchPoints

SEPTEMBER 9, 2020

Already challenged with diversifying against an e-Commerce alternative, stores have now lost their one remaining hook as shoppers are unable or unwilling to venture in. For many consumers, this desire may be slow to return as they remain fearful of exposure to the COVID-19 virus. It is also where technology comes into play.

Retail 251

Retail eCommerce Department Stores Technology 251

Retail TouchPoints

JULY 27, 2021

That means more consumers are venturing out into the world — and going back into stores. Leading developers know that they need to do more than simply make consumers feel safe. also focuses on ensuring that its tenant mix reflects the evolved needs and behaviors of modern consumers.

Events 279

Events Food and Beverages Beauty and Health Small Business Retail 279

Retail TouchPoints

FEBRUARY 8, 2021

JLL found that apparel stores accounted for 25% of retail bankruptcies in 2020 and department stores another 11.4% , and that these two formats take up 57% of total mall space. Shopping across multiple stores is suboptimal for both safety (more exposure to public spaces) and convenience (more time spent out) reasons.

Fulfillment 150

Fulfillment Department Stores Internet Retail Electronics 150

Retail TouchPoints

MARCH 11, 2021

While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation. They can serve as anything from staging grounds to fulfill orders from multiple retailers at a communal “curbside” to open areas where larger-scale events can take place.

Outdoor 307

Outdoor Fulfillment Events Department Stores 307

Retail TouchPoints

SEPTEMBER 21, 2020

Patagonia and Target, that had executed voter engagement programs during the 2018 election cycle with employees, consumers or both. Studies show that consumers are more loyal to brands that take a clear stance on issues they care about. Nordstrom stores and operations centers will remain open on Nov.

Sporting Goods 264

Sporting Goods Retail Department Stores Arts 264

Retail TouchPoints

NOVEMBER 23, 2020

While news of potential COVID vaccines has many retailers anticipating a return to in-store shopping in 2021, this year’s Q3 financial results show that consumers’ hunger for ecommerce shows no sign of being sated. of sales fulfilled by its stores — a sign that the retailer is ready to tackle the holiday season.

Omnichannel 248

Omnichannel eCommerce Department Stores Fulfillment 248

Steve Dennis

JANUARY 18, 2021

Earlier this month, as part of a previously disclosed three-year store closure plan, Macy’s announced it would shutter an additional 45 locations this year. Like most of its moderate department store brethren, Macy’s has gone from being a highly productive, traffic-driving mall anchor tenant to a long-suffering, chronic under-performer.

eCommerce 167

eCommerce Department Stores Sporting Goods Supplies 167

Retail TouchPoints

JUNE 1, 2021

As online competition heats up, third-party marketplaces are proving to be a cost-effective and relatively low-risk way for retailers to expand their product offerings and capture consumer mindshare. In fact, many third-party marketplaces are nearly invisible to the end consumer. But this model is unlikely to work for most retailers.

Shipping Costs 299

Shipping Costs Drop Ship Department Stores eCommerce 299

Steve Dennis

JULY 6, 2021

More recently, ebullient stories portend the resurrection of the mall and suggest that department stores are back (narrator’s voice: “Let’s not confuse better with good ”). Physical stores were largely singular in purpose. Consumers traveled there to see stuff, pay for it, and take it home with them.

eCommerce 148

eCommerce Retail Shipping Costs Multi-channel 148

Wiser

SEPTEMBER 18, 2023

The emergence of eCommerce has transformed traditional shopping habits, with a growing number of parents and students turning to online platforms to fulfill their annual back-to-school shopping needs. The convenience, variety, and value offered by online platforms presents a compelling proposition for consumers.

Electronics 148

Electronics Retail Shipping Costs Leisure 148

ESW

JUNE 27, 2023

Climate change, consumer demand and government initiatives are all shedding light on the troubling effects of fashion waste, and they are pushing for the circular economy to take its place. were secondhand, and 75% of consumers have shopped for or are open to shopping for secondhand clothing. What is the impact of these activities?

Apparel 78

Apparel Payment Services Clothing Fashion 78

BigCommerce

MAY 4, 2018

For consumers, Rent the Runway is a luxury clothing rental company that allows regular folks to rent and wear expensive goods they’d otherwise never have access to. A few years ago, the team decided to launch a direct-to-consumer channel. Traditionally B2B retailers are going direct to consumer. What to Know Before You Go.

Workshop 419

Workshop Presentation eCommerce Payment Services 419

Retail TouchPoints

OCTOBER 21, 2020

The report added: “Even as ecommerce grows, we see retailers with stores retaining a significant advantage over online-only retailers for browsing, advice and immediacy of availability.” stores across its portfolio, including DICK’S Sporting Goods outlets, Golf Galaxy and DICK’S Sporting Goods Warehouse Sale outlets.

Sporting Goods 215

Sporting Goods Retail Omnichannel Consumer 215

Kibo

OCTOBER 1, 2022

With the majority of their business being buy online, pick up in store, they focus on delivering better experiences on the website and mobile app while leveraging systems like Kibo and operations to provide fast and frictionless store fulfillment. “We Exceptional Consumer Experience Award (D2C). Thank You to Our Sponsors.

Subscription 62

Subscription Omnichannel Department Stores Retail 62

Retail TouchPoints

JANUARY 25, 2021

year-over-year for the November/December period, reflecting comparable store sales growth of 4.2% This success could be attributed to the convenience of Target’s same-day fulfillment options, led by curbside pickup (up 500% ) and same-day delivery through Shipt (up 300% ). I don’t think stores are unimportant.

Omnichannel 239

Omnichannel Shipping Costs Department Stores Fulfillment 239

Steve Dennis

MARCH 24, 2021

Similarly, higher-end or more precisely targeted specialty concepts are generally performing relatively well, particularly compared to their department store brethren. Whole Foods and Walmart are creating “dark stores” to serve as fulfillment hubs, complementing their “regular” stores. Amazon, Wayfair, Chewy).

eCommerce 109

eCommerce Retail Travel Department Stores 109

Steve Dennis

FEBRUARY 1, 2021

The Bay has long suffered from the woes of unremarkable department stores. The field is increasingly crowded (including competition from vendors’ own direct-to-consumer efforts) and the luxury sector faces near-term headwinds. The long-term profitable growth prospects for high-end fashion pure-plays are far from certain.

Multi-channel 174

Multi-channel eCommerce Books Department Stores 174