Retail TouchPoints

MAY 5, 2021

The COVID-19 pandemic has changed the retail sector in dramatic ways over the last year — from fluctuating product demand and availability and rapidly changing consumer behaviors and expectations to ever-evolving health and safety requirements. The other dimension to consider in all this is employees.

Multi-channel 260

Multi-channel Retail Technology Customer Experience 260

Retail TouchPoints

JANUARY 13, 2021

Any retailer can stand out by meeting shoppers’ needs across channels, especially in aspects where others are falling short. CI&T determined the top 10 connected retailers through a multi-step process. “It’s so important that consumers don’t get taken out of that shopping mode,” said Minkow.

Other 312

Other Customer Experience Omnichannel Customer 312

Retail TouchPoints

SEPTEMBER 4, 2020

According to McKinsey “What consumers value is truly shifting, and so is their channel choice. Consumer spending is ‘overpronating’ massively toward value , and there’s a material flight to online. I do think that] mall traffic and department-store visits will be challenged going forward.”.

eCommerce 195

eCommerce Multi-channel Merchant Services Department Stores 195

Steve Dennis

MAY 14, 2020

While growing competition from the likes of Net-a-Porter, Farfetch, TheRealReal and many others, along with its own vendors’ dialing up of direct-to-consumer efforts, makes it difficult for Neiman’s to gain relative market share, luxury e-commerce remains largely Amazon proof. Department store woes have little to do with Neiman’s problems.

Department Stores 173

Department Stores eCommerce Multi-channel Books 173

Steve Dennis

FEBRUARY 1, 2021

Indeed, the customer is the channel and retailers with a more harmonized and remarkable retail experience generally outperform those that have failed to break down silos. The Bay has long suffered from the woes of unremarkable department stores. The lines are blurring. Digital drives brick and mortar and vice versa.

Multi-channel 174

Multi-channel eCommerce Books Department Stores 174

RTP blog

APRIL 22, 2019

By Sherry Smith, Triad Consumers are driving a retail revolution. The path to purchase has become a complex fusion of multiple channels and devices, and many stores are struggling to keep up. department store Kohl’s, which has recently added Aldi concessions to a number of its stores as part of a pilot project.

Multi-channel 150

Multi-channel Retail Toys Department Stores 150

Steve Dennis

JULY 6, 2021

More recently, ebullient stories portend the resurrection of the mall and suggest that department stores are back (narrator’s voice: “Let’s not confuse better with good ”). Physical stores were largely singular in purpose. Consumers traveled there to see stuff, pay for it, and take it home with them.

eCommerce 148

eCommerce Retail Shipping Costs Multi-channel 148

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. Essentially, The Amazon Effect refers to the ways in which consumer expectations have changed as a result of shopping with the dominant online marketplace.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Wiser

OCTOBER 2, 2018

Overall, winners around Black Friday were consumer electronics, apparel, and appliances. On the other hand , brick-and-mortar retailers and department stores, such as Macy’s and J.C. Consumer electronics and apparel are top-selling products on Black Friday. Which channels are used to deliver the promotions .

Consumer Electronics 103

Consumer Electronics Multi-channel Electronics Social Media 103

365 Retail

AUGUST 2, 2024

Brown Thomas operates five department stores in Dublin, Dundrum, Cork, Limerick, and Galway, along with a BT2 store in Blanchardstown Shopping Centre. With an expanding number of sales channels, processing transaction data is increasingly complex,” said Paul Baguley, Director of IT and Digital at Brown Thomas Arnotts.

Customer Loyalty 59

Customer Loyalty Omnichannel Technology Multi-channel 59

365 Retail

NOVEMBER 8, 2021

As the festive season draws nearer, multi-category online retailer Very continues to build momentum around its Very Best Excuses campaign, with a new 60 second TV ad, launched this week, that celebrates those things we can only get away with at this time of year. ? a multi-media ? that covers key consumer touch-points ?

Multi-channel 84

Multi-channel Gifts Games Online Retail 84

GetElastic

NOVEMBER 29, 2022

The numbers (from the mouths of actual shoppers) help tell the story: Purchase frequency is 250% higher on omnichannel vs. single channel, and the average order value is 13% higher for omnichannel vs. single channel. Customer retention rates are 90% higher on omnichannel vs. single channel. Source: Clout Brands.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

Steve Dennis

MARCH 13, 2017

But the problems in the luxury market go deeper, particularly among the department store players. With e-commerce maturing–and most recent reported gains merely channel shift–unfavorable demographics (see below) and very few new store openings, luxury brands are struggling to replace the customers they are losing.

Retail 76

Retail eCommerce Multi-channel Department Stores 76

Kibo

AUGUST 21, 2020

a department store), or it may have a small number of product categories but lots of variety within feature sets of product offerings (e.g. Product recommendations are especially valuable to organizations that have a very large, diverse product catalog. The catalog may be diverse due to a wide array of products (e.g.

Recommendation 62

Recommendation Multi-channel Customer Loyalty Department Stores 62

Steve Dennis

JANUARY 9, 2018

The department store space is a great example. Well positioned monobrand retailers like Uniqlo, H&M, Primark and Warby Parker also will continue to steal share from less compelling multi-brand stores. Product returns were the bane of direct-to-consumer brands well before e-commerce was a thing.

eCommerce 102

eCommerce Retail Multi-channel Channel 102

Sailthru

MARCH 8, 2018

Today’s consumers use an average of almost five touchpoints on the path to purchase, moving between the digital and physical worlds. Brands must have seamless integrations between channels and expedited shipping options. We also cross-referenced those results with a survey of more than 13,000 consumers about their brand perceptions.

Omnichannel 60

Omnichannel Social Media Retail Shipping Costs 60

ROI Revolution

OCTOBER 7, 2022

Ensuring consistency throughout any messaging that you test across multi-touch campaigns and various channels is important for a seamless customer experience – and helps to cut out unnecessary confusion that can detract from your presence in-market. 2022 Holiday Ecommerce Trends. Mobile still holds strong. The bottom line?

eCommerce 78

eCommerce Payments Payment Services Mobile 78

Steve Dennis

JANUARY 19, 2022

While sales rung up in a digital channel will continue to grow much faster than those transacted in a brick-and-mortar location, all the metrics for physical retail in 2021 were strong. US sales achieved record levels. The Hybridization of Retail Takes Center Stage. (B). Retail has gone from being largely dualistic in nature, i.e

eCommerce 60

eCommerce Retail Multi-channel Fulfillment 60

Retalon

FEBRUARY 10, 2025

This process is not only time-consuming but also increases the risk of outdated information influencing critical decisions. As a business grows and introduces more products, locations, and channels, the complexity of managing merchandise planning increases exponentially. Moreover, spreadsheets lack the ability to scale effectively.

Multi-channel 41

Multi-channel Improvements Department Stores Operations 41

Payoneer

OCTOBER 22, 2018

The biggest challenge with opening up more contact channels is keeping everything straight and not making customers bounce from team to team to get an answer. This is where a multi-channel helpdesk that organizes customer conversations can help. Keeping the customer front and center pays off in your bank account.

Customer 36

Customer Multi-channel Omnichannel Department Stores 36

BigCommerce

FEBRUARY 13, 2018

When you factor in the expanded ecommerce selling opportunities through omni-channel retail (like adding Amazon and eBay storefronts to your sales approach, for example), it’s easy to see that now is the best possible time to grow an ecommerce business. Business-to-Consumer (B2C). Consumer-to-Consumer (C2C).

eCommerce 417

eCommerce Payment Services Small Business Retail Shipping Costs 417

Retail TouchPoints

NOVEMBER 19, 2021

When the first department store opened more than 100 years ago, the goal was to offer a multitude of specialty goods to a large number of people. Today, online stores serve that same purpose, but brick-and-mortar retail remains a powerful mechanism for both buyers and sellers.

Retail 305

Retail Multi-channel Supplies Jewelry 305

Steve Dennis

JANUARY 13, 2018

As I was SVP of strategy, business development & multi-channel marketing for the Neiman Marcus Group from 2004-08 (most of that time reporting to then CEO Burt Tansky) I have a somewhat unique perspective on what requires intense and urgent focus. Affluent consumer behavior is also evolving markedly. An overplayed hand.

Payment Services 92

Payment Services Multi-channel Workshop Payments 92

ROI Revolution

AUGUST 5, 2021

Claim your copy so you can profit off of this channel’s meteoric rise. Consumer spending habits returning to normal. Mastercard reports that their Q2 2021 revenue surged 36% over last year, a confident indication that consumer spending is rebounding after the pandemic made shoppers wary of making discretionary purchases.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

DECEMBER 2, 2021

Last year, consumers moved toward digital more quickly than ever in light of the coronavirus pandemic. With store closures, safety concerns about being around other people, and more, consumers shifted to online shopping enough last year to push ecommerce to levels that weren’t expected until 2025! December 2. billion in revenue.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

JUNE 1, 2021

Contactless payment methods surged last year with the pandemic and consumers’ concerns around safety. More shoppers have also been using their smartphone to pay for products in-store for the first time. Marketing to consumers in a post-pandemic world. million US consumers are projected to be monthly AR users. In 2021, 93.3

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JULY 1, 2021

Claim your copy so you can profit off of this channel’s meteoric rise. Alternative payment options have surged over the past year and a half after the coronavirus pandemic pushed consumers to be wary about high-contact shopping. In fact, over 45 million consumers will use BNPL this year. July 1 update. sales growth.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

MAY 6, 2021

With the rapid shifts that took place last year, 2021 will be about finding ways to reach wary consumers and filling your marketing toolbox with innovative strategies to stand out. COVID-19 brings increased consumer openmindedness. The coronavirus pandemic accelerated consumers’ adoption of real-time payment options by 41% last year.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

MARCH 2, 2021

As COVID-19 shut down traditional sales channels for many B2B brands in 2020, the value of digital transactions grew 9.6% 73% of consumers using D2C ecommerce over the course of COVID-19 plan to continue post-pandemic ( McKinsey ). US consumers spent an average 25 more minutes on mobile devices in 2020 vs. 2019 ( eMarketer ).

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195

ROI Revolution

JANUARY 5, 2022

Even as government mandates and consumer comfortability with in-store shopping fluctuate, we can anticipate that consumers’ preference for digital won’t go away. Omnichannel will also continue to be key as consumers increasingly rely on a blend of online and offline shopping experiences. trillion to make up 21.8%

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

APRIL 8, 2021

With the rapid shifts that took place last year, 2021 will be about finding ways to reach wary consumers and filling your marketing toolbox with innovative strategies to stand out. Casual apparel brands thrived in 2020 with consumers spending more time at home. Claim your copy! April 8 update. COVID-19’s impact on the apparel industry.

eCommerce 136

eCommerce Social Media Payment Services Small Business Retail 136

ROI Revolution

NOVEMBER 4, 2021

Our executive holiday guide for 2021 reveals key insights to prepare your brand to thrive, like the 4 crucial components of a successful holiday strategy & strategic targeting tips to reach new consumers. Consumers are feeling the most brunt of the impact with delayed shipping times and out-of-stock items. November 4.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

OCTOBER 1, 2020

Consumers spent nearly $212 billion on ecommerce between April and June 2020 according to new data from the US Department of Commerce. BOPIS also brings consumers the immediate satisfaction of receiving their item almost immediately without having to search for it in the store or wait for it to be shipped. 9/28 update.

eCommerce 193

eCommerce Payment Services Merchant Services Small Business Retail 193

ROI Revolution

JANUARY 5, 2021

Now more than ever, it’s important for consumers and executives alike to understand the coronavirus trends that are having a major impact on society. As consumers continue to be concerned about the pandemic and social distancing protocols, they’re growing more and more to dislike standing in checkout lines. December 31 update.

eCommerce 147

eCommerce Social Media Payment Services Merchant Services 147

ROI Revolution

OCTOBER 7, 2021

Our executive holiday guide for 2021 reveals key insights to prepare your brand to thrive, like the 4 crucial components of a successful holiday strategy & strategic targeting tips to reach new consumers. Latest stats: Consumer electronics + COVID-19. Globally, consumer electronics ecommerce is expected to grow to $343.34

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

DECEMBER 3, 2020

Consumers still spent a record $10.8 Online consumer spend grew the most on Small Business Saturday and Sunday, which saw 30.2% Online consumer spend grew the most on Small Business Saturday and Sunday, which saw 30.2% 61% of adults feel safe going to the store for holiday shopping. year-over-year to hit $9.4 Bloomberg ).

eCommerce 156

eCommerce Social Media Small Business Retail Payment Services 156

ROI Revolution

SEPTEMBER 2, 2021

Our executive holiday guide for 2021 reveals key insights to prepare your brand to thrive, like the 4 crucial components of a successful holiday strategy & strategic targeting tips to reach new consumers. With people spending more time inside their homes over the past year, redecorating and remodeling became common among many consumers.

eCommerce 78

eCommerce Social Media Payments Payment Services 78