Retail TouchPoints

JANUARY 13, 2021

Even retailers earning high marks for omnichannel enablement remain far from invincible, however, and others can build and even improve on what has already been done. and narrowed it down to 28 and then 12 outstanding omnichannel companies. 5, below Nordstrom , Target, Home Depot and Staples , due to mixed results in key areas.

Other 312

Other Customer Experience Omnichannel Customer 312

Retail TouchPoints

JANUARY 19, 2022

The consumer is looking for aspirational product stories and we have a unique opportunity to serve them in this space.”. But given how consumers have become more digitally engaged and environmentally focused, how is Louvet reimagining the brand and the way it shows up in the world? Heritage sometimes isn’t enough ,” Louvet admitted.

Department Stores 264

Department Stores Fashion Consumer Omnichannel 264

365 Retail

NOVEMBER 29, 2024

This collaboration marks the launch of select Cotswold Company products on the John Lewis website and in-store at the iconic Peter Jones department store in London. The post The Cotswold Company Partners with John Lewis to Expand Omnichannel Presence appeared first on Retail News and Events.

Omnichannel 64

Omnichannel Department Stores Fulfillment Events 64

Retail TouchPoints

JANUARY 9, 2023

The closures are part of the retailer’s Polaris growth strategy , which aims to stabilize the department store as it pursues a return to growth. The Polaris strategy, which involves a combination of customer, operations and store footprint-based initiatives, has had mixed success.

Department Stores 273

Department Stores Omnichannel Operations Fashion 273

Retail TouchPoints

MARCH 24, 2022

Department store chains in all countries continue to lose overall share, though most had a burst of sales in the summer when most countries relaxed COVID-19 restrictions,” Marcotte wrote. In-store digital technology like smart shelving and frictionless purchases are expected to be a major competitive differentiator.

Retail 304

Retail Omnichannel Department Stores Fulfillment 304

Retail TouchPoints

JANUARY 26, 2022

D:R Consumers are now looking for a transformed shopping experience and ways to express themselves through the products they buy. What does this look like in terms of design, and how does this differ from the traditional department store? This is all magnified through store design — a key part of the brand’s omnichannel.

Technology 290

Technology Multi-channel Department Stores Definition 290

BigCommerce

NOVEMBER 21, 2017

In 2017, social commerce and true omnichannel expansion began to drive 3x in revenue for brands taking advantage of it. Starbucks Red Cups Spark Consumer Salivating (and Controversy). Some of the questions we were confronted with along the way include: Did a department store really invent Rudolph the Red Nosed Reindeer ?

Small Business Retail 420

Small Business Retail Payments Department Stores PayPal 420

Retail TouchPoints

NOVEMBER 23, 2020

While news of potential COVID vaccines has many retailers anticipating a return to in-store shopping in 2021, this year’s Q3 financial results show that consumers’ hunger for ecommerce shows no sign of being sated. Long-Term Investments in Omnichannel and Supply Chains Pay Dividends at Big Box Retailers. for the quarter.

Omnichannel 257

Omnichannel eCommerce Department Stores Fulfillment 257

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy. Net income for the 13 weeks ended Jan.

Department Stores 211

Department Stores Apparel Jewelry Omnichannel 211

Retail TouchPoints

DECEMBER 14, 2023

The latest study shows that a new store opening boosts online sales in the trade area surrounding that store by an average of 6.9% in the immediate weeks following the opening; conversely, closing stores has an even greater negative impact on retailer performance, resulting in an 11.5% drop in sales on average.

Department Stores 162

Department Stores Omnichannel Apparel Consumer 162

Retail TouchPoints

MAY 1, 2023

Investment Darlings: Sustainability, AI and Personalization While the industry is rife with new brands designed to challenge the marketplace and offer consumers more pointed solutions, investors are considering the ripple effects of external forces, like inflation, that will undoubtedly impact the long-term ROI of their investments.

Retail 274

Retail Beauty and Health Omnichannel Operations 274

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. So how does NMG see these digital investments leveling up its omnichannel game?

Omnichannel 264

Omnichannel Technology Channel Department Stores 264

Retail TouchPoints

JUNE 22, 2023

While Urban Outfitters ’ assortment is designed for consumers in their teens and early 20s, Anthropologie provides a destination for consumers’ “next generation of life,” when they’re starting careers and families, according to Chief Marketing Officer Elizabeth Preis.

Customer 278

Customer Consumer Clothing eCommerce 278

Retail TouchPoints

FEBRUARY 3, 2023

“Our investment in Aptos ONE reflects our commitment to keeping pace with consumers’ evolving expectations. Cole Haan operates 90+ retail stores in the U.S. and Canada and more than 300 international store locations and also sells via department store and specialty retail partners.

Specialty Retailers 189

Specialty Retailers Point of Sale Department Stores POS 189

Retail TouchPoints

JUNE 15, 2022

And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. All brands and retailers need to think critically about what they want consumers to accomplish in their locations.

Omnichannel 263

Omnichannel Customer Experience Consumer Department Stores 263

GetElastic

NOVEMBER 29, 2022

Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Customer retention rates are 90% higher on omnichannel vs. single channel. By investing in the omnichannel experience. And how do they do that?

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

Retail TouchPoints

SEPTEMBER 3, 2020

In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. In-Store Returns Trending Up, But Not Pouring In.

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

Retail TouchPoints

SEPTEMBER 23, 2022

While 63% of the company’s business is derived through direct-to-consumer channels and 26% is credited to digital commerce, Ralph Lauren has “reduced brand dilution distribution” since 2018, according to Patrice Louvet, President and CEO of the company. The brand has exited two-thirds of its department store presence in the U.S.

Department Stores 278

Department Stores Operations Consumer Channel 278

Retail TouchPoints

AUGUST 27, 2021

Many upscale department store retailers like Selfridges , Galeries Lafayette and Neiman Marcus have employed a heavy “concession” model for years, and others like Best Buy and Tesco experimented too, but like omnichannel customer expectations, COVID-19 accelerated the shop-in-a-shop trend across all types of mainstream retail.

Department Stores 279

Department Stores Management POS Electronics 279

Retail TouchPoints

JULY 27, 2021

That means more consumers are venturing out into the world — and going back into stores. Leading developers know that they need to do more than simply make consumers feel safe. also focuses on ensuring that its tenant mix reflects the evolved needs and behaviors of modern consumers.

Events 279

Events Food and Beverages Beauty and Health Small Business Retail 279

Retail TouchPoints

OCTOBER 10, 2024

Because the reality is, most consumers are not going to bother to learn about your products as much as you want them to, particularly in fashion, especially if it’s an impulse buy. In addition to enhancing the shopper journey, the solution from Crave Retail gives Under Armour access to rich data sets detailing store-level activity.

Supplies 264

Supplies Retail Payment Services Apparel 264

Retail TouchPoints

SEPTEMBER 29, 2022

The marketplace, powered by Mirakl , is key piece of Macy’s turnaround strategy aimed at transforming the department store into a digitally led, omnichannel retailer. The platform, which is integrated into the existing Macy’s website and app, brings an expanded assortment of 400 new brands across 20 product categories at launch.

Omnichannel 189

Omnichannel Department Stores Toys Apparel 189

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., Gass is leaving Kohl’s at a challenging time for the company and for department store retail overall. reporting to Levi Strauss & Co. President and CEO Chip Bergh. Beginning Jan.

Department Stores 233

Department Stores Omnichannel Operations Retail 233

Retail TouchPoints

MARCH 7, 2025

Digital payments capabilities are particularly important to luxury retailers, supermarkets and department stores, while online retailers are less likely to stress this goal. Consumer and Retail Leader at KPMG in an interview with Retail TouchPoints.

Payment Services 138

Payment Services Retail POS Fulfillment 138

Retail TouchPoints

JANUARY 20, 2022

In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines. Amazon Style could be a first foray in the department store realm where the company could expand to other untouched categories at brick-and-mortar, such as homewares.

Clothing 263

Clothing Payment Services Apparel Department Stores 263

Retail TouchPoints

MARCH 11, 2024

Gen Z consumers are neither easy to define nor predictable in their shopping habits. The consumer cohort born between 1996 or 1997 and 2010 and 2020 (there is no complete agreement here) is hard to read and reach because they are a product of the world they have been born into, one where change is constant, frequent and often unexpected.

Department Stores 303

Department Stores Consumer B2B Banking 303

Retail TouchPoints

MAY 21, 2021

Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence. Best Buy hadn’t released its Q1 results as of publication time, but Anderson expected the retailer’s product mix, digital investments and omnichannel focus to pay off once more.

Electronics 293

Electronics Apparel Retail Supplies 293

Retail TouchPoints

MARCH 10, 2021

It’s department stores, shopping centers and hypermarkets I’m most concerned for — not really big enough to sell “everything” anymore when you can get “anything from anywhere” online. Actually, online shopping can be more time-consuming than you might think (combing through search results, figuring out sizing, etc.),

Retail 290

Retail Department Stores Improvements eCommerce Technology 290

Retail TouchPoints

JANUARY 25, 2021

Retailers With an Omnichannel Lead Flexed it During Holiday 2020. While individual retailers are still reporting holiday-specific results, what’s available already has started to paint a picture: those with strong omnichannel infrastructures were primed to excel. I don’t think stores are unimportant.

Omnichannel 251

Omnichannel Shipping Costs Department Stores Fulfillment 251

Retail TouchPoints

JUNE 19, 2023

Our recent study conducted with IHL, How Retailers Win Loyalty in an Omnichannel World , looks into the need for all retailers to take a firm hand in optimizing their inventory. In our research, consumers reported that between 13% and 22% of their total bill in stores was made up of impulse items, depending on the type of retailer shopped.

Online Retail 276

Online Retail Hobbies Department Stores Social Media 276

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). But despite the rush, retailers still have multiple opportunities to maximize both in-store sales and online conversions.

Shipping Costs 287

Shipping Costs Payment Services Merchant Services Payments 287

Retail TouchPoints

MARCH 6, 2023

Two dedicated ear-piercing studios in the Paris store also showcase the service, and an in-store content creation studio invites consumers to get creative. The store will serve as a launch pad for exclusive new products and test lines, as well as hosting a steady rotation of experiential and pop-up events.

Magazine 306

Magazine Fashion Department Stores Jewelry 306

Retail TouchPoints

OCTOBER 11, 2022

Next stop — your favorite department store to pick out an outfit for a work trip later in the week. The store is quite busy, so you flag down a salesperson and they help you check out from a mobile point-of-sale (POS) system. How vulnerable is the data that is stored on said devices? How secure are these mobile devices?

POS 278

POS Payment Services Retail Mobile 278

Retail TouchPoints

MAY 1, 2023

Investment Darlings: Sustainability, AI and Personalization While the industry is rife with new brands designed to challenge the marketplace and offer consumers more pointed solutions, investors are considering the ripple effects of external forces, like inflation, that will undoubtedly impact the long-term ROI of their investments.

Retail 240

Retail Beauty and Health Omnichannel Operations 240

iVend

MARCH 14, 2022

Optical retail straddles two worlds – optical retail stores are part medical practice, with prescription lenses, and part fashion retailer, selling designer frames and sunglasses. This combination of challenge and opportunity means that never has brand been so important for optical retail stores.

Omnichannel 98

Omnichannel Retail Channel Customer Retention 98

Retail TouchPoints

MARCH 13, 2024

Despite Tightening Wallets, Select Brands Flourish As spend growth softened in the second half of 2023 across discretionary categories and companies geared toward more price-conscious consumers flourished, opportunities presented themselves for brands that kept an open mind. However, not all customers behave the same.

Multi-channel 264

Multi-channel Payment Services Consumer Automotive 264

Retail TouchPoints

JULY 12, 2021

department store chain and British online retailer aim to “redefine the traditional retail/wholesale model.”. ASOS acquired the Topshop brand portfolio from Arcadia Group in February 2021. . The new joint venture will set the stage for a wider strategic partnership in which the U.S.

Multi-channel 264

Multi-channel Multichannel Department Stores Fashion 264