Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

eCommerce 312

eCommerce Shipping Costs Gifts Merchant Services 312

Retail TouchPoints

AUGUST 3, 2020

While many are wondering if large retailers like Macy’s, J.Crew and Neiman Marcus will retain their premiere places in malls, few are considering whether the world of direct-to-consumer or DTC will also stumble in this changed retail landscape. Many Reasons DTC’s Dramatic Upswing Stabilized.

Outdoor 299

Outdoor Retail Beauty and Health Travel 299

Retail TouchPoints

FEBRUARY 1, 2022

In conversations with retailers, technology partners and industry veterans in my network, several points have stood out. Consumer expectations have become even more demanding. He has spent more than 25 years leading ecommerce technology efforts for major B2C and B2B brands. Alternative Supply Chain Options.

Small Business Retail 292

Small Business Retail Supplies Retail B2C 292

Fabric Blog

NOVEMBER 11, 2021

E-commerce technology is a fast-paced industry. Currently, more than 50% of global e-commerce takes place outside of online marketplaces, forcing brands to proactively acquire retail technology that lets them interact with and serve shoppers.

eCommerce Technology 52

eCommerce Technology eCommerce Technology Consumer 52

BigCommerce

MAY 15, 2018

When I worked agency side, we started building ecommerce sites on SaaS platforms like BigCommerce. I already knew the benefits of SaaS across other pieces of the commerce platform stack, including: Omnichannel commerce technologies. And begin future-proofing your technology stack. . OMS Systems. WM Systems.

Merchant Services 419

Merchant Services Payment Services eCommerce Platforms Technology 419

BigCommerce

APRIL 3, 2018

mobile consumer survey results , Americans check their phone 47x per day. Mobile commerce sales totaled $1.357 trillion in 2017 , making up 58.9% What both Google and consumers consider a mobile-first experience (i.e. What you should look for in ecommerce technology to make sure you aren’t doing all the legwork here.

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Mobile SEO Mobile eCommerce eCommerce 419

Retail TouchPoints

MAY 23, 2024

Tech Math is when every technology partner tells you that they have contributed (fill in the blank) $XX million in additional sales…and yet, surprisingly, the business isn’t up nearly as much, if at all. TikTok has given us “girl math” and “boy math,” and now I’d like to add “Tech Math” to the mix.

Technology 258

Technology Operations eCommerce Technology Improvements 258

Retail TouchPoints

AUGUST 11, 2020

Consumers are getting harder and harder to impress. He is an e-Commerce veteran with over a decade in leadership roles at innovative e-Commerce technology companies. Lau has led and advised successful e-Commerce projects around the world with brands such as Symantec, Time Inc and Debenhams.

eCommerce 279

eCommerce Shipping Costs eCommerce Technology Customer Experience 279

Retail TouchPoints

FEBRUARY 23, 2023

Instacart has expanded the offerings under its Instacart Platform umbrella, a suite of enterprise-grade technologies designed to help grocers with their digital transformations. Through our partnership with Instacart, we’re able to leverage Platform technologies that have helped us seamlessly grow our ecommerce business.

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Management Fulfillment eCommerce Technology 263

BigCommerce

OCTOBER 20, 2017

It sounds complicated –– and in theory it is –– but the technology enabling B2B businesses to get online fast, streamline backend operations and free up employee time to further grow the business is changing the hearts and minds of diehard outbound B2B sellers. Now, B2B sellers are turning to consumer-based technology.

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B2B eCommerce Payment Services Multi-channel 251

RTP blog

OCTOBER 17, 2018

Earlier this month, Retail TouchPoints unveiled its fifth annual E-Commerce Technology Preview , which includes insights from industry experts at 12 solution providers. The guide offers an exclusive look at what retailers need to do in order to achieve e-Commerce success in 2019 and beyond.

eCommerce 150

eCommerce eCommerce Technology Magento Mobile 150

BigCommerce

JANUARY 23, 2018

Here is what I’ll cover: What’s in Our Ecommerce Replatforming Guide. Startups focus on marketing, because their technology is covered: Enterprise brands can do this, too. There are 3 pain points that often forces brands to migrate to new technology – and all of them are signals that you should have done it much, much sooner.

Payment Services 362

Payment Services eCommerce BigCommerce eCommerce Platforms 362

Groove

FEBRUARY 24, 2021

Sales is a transfer of enthusiasm; meaning all purchases made by consumers are based on emotional decisions. That's where inbound sales technology comes into place. Given this very small window, it is critical we use the technology at our disposal to help people buy when they are ready and to let people do research when they are not.

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Customer Technology Information Marketing 240

RTP blog

DECEMBER 14, 2018

Competition from e-Commerce, technological innovations and new consumer expectations have triggered a revolution in retail that is redefining the shopping experience. If there is one thing consumers hate above all else, it’s standing in line. The technology that drives frictionless shopping is advancing quickly.

Retail 150

Retail eCommerce Technology eCommerce POS 150

BigCommerce

OCTOBER 26, 2017

Technology: Do I have the technology to support my initiatives? Consumer Electronics. Ensure Your Technology is Scalable. Make sure that you have an ecommerce technology solution that can scale –– and isn’t cost-prohibitive. Going global without a strong technology foundation is a recipe for disaster.

Merchant Services 256

Merchant Services eCommerce Payment Services BigCommerce 256

Retail TouchPoints

JANUARY 27, 2023

Because ecommerce can incorporate hundreds of software solutions, there isn’t only one way to be composable. Rather, composable commerce should be considered as a set of principles for each element of your technology infrastructure: Each element does only one thing well and isn’t responsible for too many things at once.

eCommerce Platforms 278

eCommerce Platforms eCommerce Technology Improvements 278

BigCommerce

APRIL 24, 2018

That is, which ecommerce platform you choose to power your business and ready it for scalable, long-term growth. For most growing mid-market businesses, this technology is typically provided by BigCommerce, Magento, Salesforce Cloud Commerce (formerly Demandware) or Shopify. CaaS ecommerce platforms. And much more.

eCommerce Platforms 419

eCommerce Platforms Payment Services eCommerce Shipping Costs 419

Profitero

APRIL 27, 2020

At the same time, Profitero brought serious muscle to the technology side of its business by hiring former LogMeIn CTO Sandor Palfy. Here are snippets from Profitero’s press coverage of the past week, which also demonstrate how Profitero is helping brands navigate eCommerce and all its complexities. Mr. Heffernan said.

eCommerce 78

eCommerce eCommerce Technology Technology eCommerce Marketing 78

Retail TouchPoints

MARCH 10, 2021

But in-person shopping shouldn’t become too complacent, because the ecommerce technology experts in their Seattle basements are working on how to replicate and improve this “dullness” and replace it with another altogether more convenient one. so sometimes a physical shopping trip can be a relief.

Retail 290

Retail Department Stores Improvements eCommerce Technology 290

Groove

MARCH 12, 2024

Jensen shares pivotal insights into the brand's transition towards Omni Channel sales, emphasizing the importance of resonating with a broad consumer base, from outdoor enthusiasts to environmentally conscious shoppers. Gentry Jensen "We're definitely leaning into [direct to consumer sales]. rebuilt the website completely."

Outdoor 195

Outdoor eCommerce BigCommerce Travel 195

BigCommerce

APRIL 6, 2018

If you’ve been contacted by your bank or financial institution lately only to discover that your credit card information has been compromised, then you’ve felt the growing frustration many consumers face today. Dealing with a compromise is a time-consuming hassle from a consumer’s perspective.

Merchant Services 419

Merchant Services Payment Services Payments Document 419

Forrester Omnichannel

JUNE 23, 2014

We're at the beginning of a retail transformation: The growing percentage of retail revenues driven by eCommerce and the influence of digital technologies on consumer behavior and expectations alike means that retailers are being forced to reevaluate the value proposition of the store. The result?

Technology 87

Technology Leisure Retail B2C 87

BigCommerce

AUGUST 8, 2018

They use a combination of Collaborative Filtering and Next-in-Sequence models to make predictions on goods an individual consumer may need next. Amazon possesses a massive database of consumer purchase behavior to power its predictions. AI projects require data, machine learning, and technology experts working together.

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eCommerce Payment Services Technology Recommendation 231

Retail TouchPoints

MARCH 25, 2021

They then evolved into a novel way of solving everyday consumer problems (making meals, figuring out what to wear), while adding an element of product discovery along the way. With more than 12 blends of freshly roasted coffee, consumers can try their favorite and then choose if they want to keep with it.

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Subscription Customer Jewelry Consumer 264

GetElastic

OCTOBER 15, 2018

Commerce innovation is not just for retailers and consumer brands, business-to-business organizations must capitalize on the disruptive trends that are emerging. So, what does this mean for organizations and bringing B2B ecommerce strategies to the next level? .  It’s either innovate or die.

B2B 167

B2B eCommerce Merchant Services B2C 167

Optimizely

DECEMBER 21, 2017

But before you run off, let me tell you about an ecommerce trend that will actually help you better sell to customers and ensure their (undying) loyalty. Every B2C marketer needs to know about contextual commerce. Contextual commerce harnesses another trend you’ve probably heard a lot about — omnichannel.

Customer Loyalty 191

Customer Loyalty Improvements Customer Merchant Services 191

ChannelAdvisor

MARCH 9, 2021

Wondering if you should start selling on multiple e-commerce channels? Add in the fact that consumers are spending more time on more online channels than ever before, and the opportunities are practically endless. In our experience, this is always a strong strategy.

Multichannel 111

Multichannel eCommerce Technology eCommerce Webinar 111

BigCommerce

JUNE 19, 2018

Nonetheless, nearly all SaaS solutions have APIs, and with the rising tide shift from on-premise and custom built technology to cloud solutions (which decrease tech debt and speed up GTM), the API Economy has taken off. The benefits of SaaS integration, specifically for the ecommerce channel, are huge. Aggregation. Correlation.

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EDI eCommerce BigCommerce Shipping Costs 315

BigCommerce

OCTOBER 26, 2017

Before emerging technologies had accelerated growth rates, it was common practice to have an apprentice/mentor relationship when experimenting or simply growing your knowledge within an industry. The rate at which technology is enabling growth is creating new, innovative ways of connecting with consumers almost every day.

Shipping Costs 272

Shipping Costs Merchant Services Shipping Payment Services 272

Fabric

MAY 2, 2023

However, the massive increase in overall data and data diversity requires new compute and storage technologies. Nowhere is this more apparent than in e-commerce, where companies are moving away from monolithic software architectures and towards modular, microservices-based architectures. What is Data Orchestration?

eCommerce 246

eCommerce Payment Services Information Management 246

Retail TouchPoints

AUGUST 13, 2021

Gee: We’re entering what I call attention commerce , which means anybody who has an audience doesn’t want to send people away from their owned spaces. As data privacy increases, it becomes more and more challenging to get data about [consumers] from other places.

Omnichannel 299

Omnichannel Payment Services Payments Multi-channel 299

ecomdash

APRIL 4, 2019

Technology is the driving force behind ecommerce and as new tech is discovered, ecommerce has the ability to change and ultimately improve. As exciting new technology is created, businesses can take advantage of it to further personalize their company and online presence. Augmented Reality. Payment Services.

Technology 70

Technology Improvements Payment Services eCommerce 70

BigCommerce

AUGUST 15, 2018

“Before we leveraged [a product information management (PIM) solution] to manage our global Skullcandy.com site content, we lacked a system of record and ended up with some outdated data being presented to consumers. Few businesses can afford to pause operations so they can build or rip and replace technology systems.

Information 212

Information Management Merchant Services Multi-channel 212

ChannelAdvisor

MAY 21, 2021

We all know that brands need a strong e-commerce strategy to survive. Some brands are wildly successful with direct-to-consumer (D2C) strategies, while others rely on strong retailer relationships to maintain profit margins. And with up-to-date advice from the digital commerce experts, you can evaluate each one more easily: .

eCommerce 98

eCommerce eCommerce Technology eCommerce Platforms Demo 98

Kibo

AUGUST 23, 2022

When evaluating eCommerce technologies, customer expectation management needs to stay top of mind. Scenarios like these require enhanced operational capabilities such as: Identifying consumer location Smart routing logic Real-time inventory display And more!

Customer Loyalty 62

Customer Loyalty Technology Webinar Customer 62

GetElastic

JULY 26, 2017

However, there’s a now growing trend among top brands to move away from monolithic commerce technologies that combine content presentation capabilities with catalogues, carts and commerce. Consequently, top brands are abandoning them in favor of ecommerce technologies that can adapt to any touchpoint (wearables, watches, cars).

Food and Beverages 113

Food and Beverages eCommerce Customer Experience Shipping Costs 113

Kibo

AUGUST 18, 2022

These factors are placing tremendous pressure on consumers, and the recent slowdown in eCommerce sales growth may point to a generalized reining in of spending. This reflects the unsurprising pattern of consumers cutting back on discretionary spending and shopping around for bargains on essentials that they couldn’t cut out. .

Technology 62

Technology B2C Retail eCommerce Technology 62