Retail TouchPoints

JULY 7, 2023

As more direct-to-consumer (DTC) brands face heightened competition and rising cost-per-acquisition rates online, many have disinvested in their branded ecommerce experiences and doubled down on unique brand opportunities found on marketplaces like Amazon. Reis: The consumer continues to look for very special deals, obviously.

Shipping Costs 276

Shipping Costs Customer Multi-channel Consumer 276

Retail TouchPoints

FEBRUARY 1, 2024

We’re proud to leverage our footprint to meet the need for healthy food options in more communities than any other retailer across the U.S.” To ensure consumers have fast and convenient access to fresh foods, DG has partnered with Shelf Engine to roll out AI-powered automated ordering technology in approximately 3,000 stores.

Operations 242

Operations Banking Improvements Other 242

Retail TouchPoints

JULY 1, 2024

This entire journey proved difficult online, where consumers could read about a coffee’s tasting notes, roast flavors and strength, but often needed to taste it to truly gauge whether they like it. At the end of the quiz, consumers receive detailed product recommendations.

Recommendation 263

Recommendation Consumer Accessories Customer 263

Kissmetrics

MARCH 10, 2021

If you can find ways to reduce and manage your fear and you’ll be a much more successful entrepreneur. For example, studies have shown that the more true crime you consume, the more scared you are of crime. My favorite tip for managing fear as an entrepreneur is to do confidence-building exercises. Take Time Off.

Books 364

Books Social Media Recommendation Customer 364

Retail TouchPoints

NOVEMBER 5, 2021

Consumers are increasingly exploring and discovering things they love in social environments and they’re looking for faster, more convenient ways to shop and real-time engagement with the brands they love ,” said Jay Altschuler, VP of Media Transformation at Petco in an interview with Retail TouchPoints.

Events 279

Events Social Media Fashion Consumer 279

Retail TouchPoints

SEPTEMBER 2, 2024

Now, Bragg’s B Corp status stands as a testament to our sustainability commitment to consumers, customers and shareholders. For stress management and mental health, we offer free membership to a wellness app called Headspace to access mindfulness activities, guided meditations and tips.

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Improvements Travel Channel Definition 278

Retail TouchPoints

DECEMBER 14, 2021

This new language of visual communication needs to be properly managed by a chief experience officer or chief creative officer who understands how to integrate influencers into the concept and design process, so that they can support the spatial, visual and activation, as well as event or PR teams during the entire campaign. Michelle M.

Social Media 317

Social Media Events Marketing Document 317

Retail TouchPoints

MAY 26, 2022

It’s the question that’s on every retailer’s — and not a few consumers’ — minds: When will global supply chains flow freely once more? Inflation can certainly reduce demand as prices rise, but it also can encourage consumers to buy now before prices go up even higher. But it’s still difficult to have a wholly domestic supply chain.

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Supplies Shipping Costs Consumer Definition 290

Retail TouchPoints

JUNE 22, 2020

With the California attorney general on track to enforce the California Consumer Privacy Act (CCPA) in July 2020, retailers will continue to face challenges in meeting CCPA compliance. According to the recent PwC Consumer Intelligence Series survey of more than 5,000 consumers, 83% want more control over their data.

eCommerce 232

eCommerce Retail Technology Customer Data 232

Kissmetrics

JUNE 16, 2021

Say you sell exercise supplements, and you’re launching a new product to help people recover after tough sessions. You can set up Google Alerts to help identify whether people are typing in search queries like “exercise recovery supplements” and “vitamin water.”. Track and Manage Negative Reviews. Here’s how.

PPC 257

PPC Social Media Blog Information 257

SellBrite

DECEMBER 15, 2017

To build a sustainable, profitable, scalable ecommerce business in 2018, you need to understand the ins and outs of managing inventory. Poor inventory management can be a complex challenge to overcome for any ecommerce entrepreneur, no matter your expertise, the size of your business, the types of products you sell, or the audience you serve.

Management 130

Management eCommerce Shipping Costs Fulfillment 130

Retail TouchPoints

JANUARY 16, 2023

We went through the exercise of understanding them and the communities that we operate in. That captures the voice of the team and helped us manage through one of the most challenging experiences any of us have had to face,” the COVID pandemic. “We include the voice of our 400,000+ team members,” said Fernandez. “We

Toys 290

Toys Clothing Operations Events 290

Retail TouchPoints

APRIL 29, 2024

They offer the chance to deliver a better mobile experience, more deeply engage with customers and a touch point through which to gather additional intel on consumers’ behavior and preferences. The previous app was really more of a trial run, built in-house and “launched and then left,” with significant overhead required to manage it.

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Customer POS Download Payment Services 273

Retail TouchPoints

JUNE 13, 2024

Initially a cult classic among runners and exercise fiends, HOKA is now undeniably a mainstream phenomenon. A key to acquiring and retaining this global consumer base lies in further investments in physical retail. HOKA plans to make the new flagship a haven in its own right by creating a community-driven hub for consumers.

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Demo Sporting Goods Workshop Technology 214

Retail TouchPoints

FEBRUARY 22, 2021

Instead, a series of recent diversifications, including the launch of a direct-to-consumer site in 2017, meant the brand was poised to roll with the pandemic punches. These gave Kerrits the advanced analytics and segmentation tools she needed to react to the volatile market forces and shifting consumer sentiments that shaped the year.

Shipping Costs 264

Shipping Costs Shopify Events Outdoor 264

Retail TouchPoints

JULY 28, 2021

People were already shopping online and ordering food for delivery, but it has become evident that consumer preferences have changed permanently. The retail sector is at a pivotal moment in adapting to the changed market conditions and consumer preferences. At a human level, the urban shift signifies behavioral change.

Food and Beverages 299

Food and Beverages Outdoor Small Business Retail Fulfillment 299

Retail TouchPoints

NOVEMBER 16, 2022

. “The UK and Germany are strategic markets for Peloton where we have built sizable and engaged member communities,” said Manu Seigner, General Manager for International at Peloton in a statement. in August 2022 marked the first time the exercise brand had expanded sales beyond its own channels. Peloton’s entry on Amazon U.S.

Sporting Goods 173

Sporting Goods Accessories eCommerce Shipping 173

ChannelAdvisor

OCTOBER 22, 2021

In the presentation, they shared several statistics from ChannelAdvisor’s recent consumer survey that yielded insights into the various stages consumers walk through before completing a purchase. The research also indicated consumers are shopping online more frequently than ever before. Understanding the Consumer Journey.

Consumer 98

Consumer Shipping Costs eCommerce Shipping 98

Retail TouchPoints

MAY 5, 2021

Propelled by new technologies and heightened consumer demand, some segments that had been slower to gain traction online finally moved into the digital fast lane — cars , adult beverages and even trees , to name just a few. And yet, the consumer demand is there, and it’s becoming hard for retailers to ignore, no matter their category.

Automotive 279

Automotive Food and Beverages eCommerce Consumer 279

BigCommerce

MAY 25, 2017

Our customer base is split 50/50 for homeowners (regular consumers) and businesses (B2B). Our customer base is split 50/50 for homeowners (regular consumers) and businesses (B2B). For example, we use: Trello for project management. The Business of B2B. And yet, only 20% of our revenue comes from our B2C segment.

B2B 419

B2B Books BigCommerce Article 419

ChannelAdvisor

OCTOBER 22, 2021

In the presentation, they shared several statistics from ChannelAdvisor’s recent consumer survey that yielded insights into the various stages consumers walk through before completing a purchase. The research also indicated consumers are shopping online more frequently than ever before. Understanding the Consumer Journey.

Consumer 97

Consumer Shipping Costs eCommerce Shipping 97

RTP blog

NOVEMBER 29, 2019

How To Sharpen IT Ops Strategies This Holiday Season When it comes to helping companies ensure a successful online holiday season, IT operations plays a central role in preventing outages and keeping web sites and apps running optimally for impatient and distracted consumers. The point is to eliminate single points of failure.

eCommerce 195

eCommerce eCommerce Marketing Shipping Costs Social Media 195

Groove

AUGUST 9, 2024

You don't need to be the first to enter the marketplace, but you should strive to be first in the consumer's mind. Laura Busche, author of Lean Branding , put it best: “A brand is the story that consumers recall when they think of you.” They discovered the best way to be remembered is to be first in your prospect’s mind.

eCommerce 195

eCommerce Reference Books Definition 195

Groove

AUGUST 8, 2024

By offering your perishable products directly to consumers outside of your existing in-person sales channels, you will earn new brand champions without sacrificing profit margins to middle-men and chain grocery stores. Why Sell Food Online? For most households in the United States and across the world, a spare freezer is not available.

Food and Beverages 195

Food and Beverages Shipping Costs eCommerce Merchant Services 195

Retail TouchPoints

NOVEMBER 25, 2024

This exercise brings marketing and engineering teams together to envision potential failures and plan accordingly. Leading retailers are increasingly turning to automated incident management solutions to bridge the gap between teams and protect revenue during peak periods. The solution? The key is starting now.

Retail 162

Retail Customer Retention Games Shopping Carts 162

Kissmetrics

OCTOBER 12, 2020

Women Age 25-35 Who like exercise. Don’t stop at “exercise” for your yoga mat brand. Don’t stop at “exercise” for your yoga mat brand. It’s the ultimate personal assistant for managing your marketing and sales inbox. You’re not alone. The good news?

Marketing 283

Marketing Social Media SEO Improvements 283

BigCommerce

SEPTEMBER 6, 2018

On the other hand, the holiday season is also cause for pain and headaches when it comes to inventory management, high-volume shipping , advertising cost planning , and of course, customer service. The goal of this exercise is to maintain or even improve the speed and accuracy in which you reply to customer inquiries.

Payment Services 288

Payment Services Merchant Services Live Chat Customer 288

Retail TouchPoints

SEPTEMBER 1, 2020

During a World Retail Forum interview conducted by Consumers in Motion CEO Dan Hodges, Dr. Leif Erik Göritz, Chairman of the Supervisory Board at Thalia, revealed why and how the retailer decided to help companies that are also competitors. And hundreds of thousands of consumers use the web site.

eCommerce 164

eCommerce Consumer Operations Management 164

Kissmetrics

AUGUST 5, 2021

You Are (Usually) Selling Directly to Consumers. Business-to-consumer (B2C) marketing , as it’s called, comes with its own challenges. For example, you might offer people the following exclusive perks: workouts exercise form tutorials meal plans supplement guides. Create a Membership Site.

Social Media 319

Social Media B2B Marketing B2C 319

Groove

APRIL 19, 2018

You don't need to be the first to enter the marketplace, but you should strive to be first in the consumer's mind. Laura Busche, author of Lean Branding , put it best: “A brand is the story that consumers recall when they think of you.”. They discovered the best way to be remembered is to be first in your prospect’s mind.

Reference 203

Reference Books Definition Games 203

Optimizely

AUGUST 28, 2019

But how has OWYN CMO Mark Olivieri managed to communicate their mission to the right customers and differentiate from competitors? The lifestyle enthusiast is more like our halo target consumer. Our consumer was about 80% female millennial and had more of a passive approach to nutrition and exercise.

Marketing 186

Marketing Information Social Media Consumer 186

Retail TouchPoints

FEBRUARY 13, 2023

There are some robust quizzes out there that are really cool, but I think there is a tendency among consumers to be a little wary of how much work they have to put in to get something out of it. The actual exercise of sourcing all that insight and putting it together was a great alignment tool for us.”

Gifts 277

Gifts Toys eCommerce Recommendation 277

Retail TouchPoints

JULY 13, 2023

Today’s world has shown us how geopolitical issues, outbreaks of conflict, terrorism and large-scale organized crime (including cybercrime) are becoming increasingly entwined with fraud, compliance and risk management. Only then can compliance shake hands with a smooth payment experience.

Merchant Services 246

Merchant Services Payment Services Payments Banking 246

Retail TouchPoints

APRIL 2, 2021

In a reversal of the traditional paradigm, today’s consumer expects brand loyalty to be reciprocal. This new dynamic requires a reimaging of the standard customer relationship management (CRM) software that retailers have typically used to offer customers a basic level of personalization. The Road Ahead for Retail.

Retail 164

Retail Specialty Retailers Customer Loyalty Customer Experience 164

Groove

AUGUST 22, 2022

By offering your perishable products directly to consumers outside of your existing in-person sales channels, you will earn new brand champions without sacrificing profit margins to middle-men and chain grocery stores. Why Sell Food Online? Large Quantities & Catering. Shipping Requirements. Shipping & Packaging Processes.

Shipping Costs 195

Shipping Costs Shipping Food and Beverages Merchant Services 195

BigCommerce

FEBRUARY 1, 2018

Bonus points if you can manage to find both. Beyond other people potentially wanting to buy what you are selling (which is another exercise almost entirely), it is important that you consider the challenges in your product niche before you move forward with launching a store. How simple is that to manage?

Shipping Costs 411

Shipping Costs Merchant Services Payment Services BigCommerce 411

RTP blog

AUGUST 5, 2019

It’s no accident that with all of the turmoil and resulting stress we face, the importance of resilience and self-empowered wellness has become a meaningful trend across all ages, as consumers focus on what they can control. We are empowered consumers, and healthy activities have become an integral part of our consciousness.

Beauty and Health 150

Beauty and Health Travel Electronics Consumer Electronics 150