Retail TouchPoints

JULY 7, 2023

As more direct-to-consumer (DTC) brands face heightened competition and rising cost-per-acquisition rates online, many have disinvested in their branded ecommerce experiences and doubled down on unique brand opportunities found on marketplaces like Amazon. Reis: The consumer continues to look for very special deals, obviously.

Shipping Costs 276

Shipping Costs Customer Multi-channel Consumer 276

ESW

SEPTEMBER 12, 2023

And along the way, these new consumers are disrupting the industry. Related Reading: What Beauty Brands Should Know About Choosing a Shipping Provider Fragrance as a Mood Accessory One way Gen Z fragrance shoppers depart from previous generations is in how they see scent. This means shipping is complex and expensive.

Beauty and Health 144

Beauty and Health Shipping Costs Shipping Channel 144

Retail TouchPoints

MAY 26, 2022

It’s the question that’s on every retailer’s — and not a few consumers’ — minds: When will global supply chains flow freely once more? Inflation can certainly reduce demand as prices rise, but it also can encourage consumers to buy now before prices go up even higher. But it’s still difficult to have a wholly domestic supply chain.

Supplies 290

Supplies Shipping Costs Consumer Definition 290

Retail TouchPoints

SEPTEMBER 16, 2022

While some brands claim to completely understand what these consumers really want, there are many times when Gen Z shoppers’ thoughts and behaviors don’t quite match up. The day-long event hit on various hot topics closely linked to these digitally native consumers, including authenticity, sustainability, mental health and wellness.

Social Media 328

Social Media Retail Games Consumer 328

Retail TouchPoints

JUNE 2, 2022

It’s a need that extends beyond our social behaviors into our purchasing decisions — nearly one-quarter of consumers identify a strong sense of community as the main driver of loyalty to their favorite brands. Consumers don’t make purchasing decisions solely based on practical considerations. Human beings need community.

Customer Loyalty 278

Customer Loyalty Customer Events Consumer 278

ESW

MARCH 26, 2019

Ship-to-store is not exactly a new phenomenon in eCommerce. Walmart chose to build its Pickup Today program instead of expanding free shipping options way back in 2011. Is ship-to-store still relevant as online shopping and digitally native brands become increasingly popular? Ship-to-Store as a Bridge for Big Brands.

Shipping Costs 60

Shipping Costs Shipping eCommerce Retail 60

lateshipment

MAY 6, 2023

Are you up for a simple exercise that will predict how successful your business will be? 2) Reduced customer service inquiries – Increased anxiety levels of shoppers in the post-purchase phase, lead to higher “Where Is My Order” (WISMO) calls and shipping-related support ticket volume. If yes, answer the following question.

Customer Experience 130

Customer Experience Customer Shipping Costs eCommerce 130

lateshipment

SEPTEMBER 17, 2020

Exercise your best judgment. The COVID-19 pandemic, in many ways, is affecting eCommerce retailing positively as most brick-and-mortar stores are closed or functioning during restricted hours, leaving consumers with little choice but to transact online. Measure and optimize shipping operations. Conclusion.

Shipping Costs 246

Shipping Costs eCommerce Retail Shipping 246

Fabric

JULY 26, 2023

A study from 2020 showed that unavailable products caused consumers to shop elsewhere, producing a total sales loss of $71.4 The retailer notifies the customer the item is on backorder on the product page or in the order confirmation email, along with a date they estimate the item will be shipped.

Merchant Services 130

Merchant Services eCommerce Fulfillment Shipping Costs 130

Retail TouchPoints

FEBRUARY 22, 2021

Instead, a series of recent diversifications, including the launch of a direct-to-consumer site in 2017, meant the brand was poised to roll with the pandemic punches. These gave Kerrits the advanced analytics and segmentation tools she needed to react to the volatile market forces and shifting consumer sentiments that shaped the year.

Shipping Costs 264

Shipping Costs Shopify Events Outdoor 264

Retail TouchPoints

MAY 5, 2021

Propelled by new technologies and heightened consumer demand, some segments that had been slower to gain traction online finally moved into the digital fast lane — cars , adult beverages and even trees , to name just a few. And yet, the consumer demand is there, and it’s becoming hard for retailers to ignore, no matter their category.

Automotive 279

Automotive Food and Beverages eCommerce Consumer 279

Retail TouchPoints

APRIL 2, 2021

In a reversal of the traditional paradigm, today’s consumer expects brand loyalty to be reciprocal. The reward of the experience drives the consumer’s behavior, as opposed to a brand fretting about reaching the consumer on every channel they may possibly ever use. This is a top-down exercise requiring senior buy-in.

Retail 161

Retail Specialty Retailers Customer Loyalty Customer Experience 161

Groove

APRIL 25, 2019

When properly executed, this exercise helps businesses evaluate a variable’s effectiveness related to the control. Testing the order and content of your product images can drastically influence consumer purchasing decisions. Consider testing free shipping, discounts and added perks throughout your site. Product Imagery.

eCommerce 281

eCommerce Shipping Costs Recommendation Information 281

RTP blog

NOVEMBER 29, 2019

That means more people crowding your web site and other shopping channels on an average day to get orders in before the mid-December shipping deadline. Capacity planning: Once you’ve done a mapping exercise, you can take preventive measures to lower risks during seasonal spikes, such as by adding in more routes or redundancy into the network.

eCommerce 195

eCommerce eCommerce Marketing Shipping Costs Social Media 195

ROI Revolution

FEBRUARY 10, 2022

At the onset of the coronavirus pandemic in March 2020, consumers and businesses couldn’t have predicted the long-lasting impact it would have on nearly every global industry. Ever since the onset of the pandemic in 2020, consumers have been spending more time at home due to remote work policies and health concerns. After dipping 24.7%

Sporting Goods 78

Sporting Goods Apparel Clothing Outdoor 78

ESW

FEBRUARY 5, 2020

Further complicating matters: Consumers in different markets have wildly different preferred payment methods. For example, consumers in Germany frequently pay for online orders upon delivery, while Chinese consumers often pay for web purchases with a payment method called Alipay and many Brazilians favor Boleto Bancário,” the study notes. “For

Payment Services 103

Payment Services Merchant Services Shipping Costs eCommerce 103

Smile.io

DECEMBER 4, 2023

Correct dimensions and structural packaging can minimize product damage, lower shipping costs (by having a smaller footprint), and improve the unboxing experience for the gift recipient. As more consumers make eco-friendly choices, aligning the brand with these values can go a long way in building lasting relationships. 

Shipping Costs 89

Shipping Costs Gifts eCommerce Shipping 89

BigCommerce

FEBRUARY 1, 2018

Beyond other people potentially wanting to buy what you are selling (which is another exercise almost entirely), it is important that you consider the challenges in your product niche before you move forward with launching a store. What options can I offer for shipping? Product shipping dimensions. How do I manage inventory?

Shipping Costs 411

Shipping Costs Merchant Services Payment Services BigCommerce 411

BigCommerce

SEPTEMBER 6, 2018

On the other hand, the holiday season is also cause for pain and headaches when it comes to inventory management, high-volume shipping , advertising cost planning , and of course, customer service. The goal of this exercise is to maintain or even improve the speed and accuracy in which you reply to customer inquiries. You get the idea.

Payment Services 288

Payment Services Merchant Services Live Chat Customer 288

Omnisend

APRIL 15, 2021

Members can use the NikeFuel app to upload their exercise activities, monitor their training, and compare their progress with others. Peloton, a well-known exercise equipment brand, has a similar app that encourages members to exercise more and stay signed up for the subscription longer. Add VIP tiers. Source: Anne Sistero n.

Omnichannel 78

Omnichannel Shipping Costs Social Media eCommerce 78

Omnisend

APRIL 15, 2021

Members can use the NikeFuel app to upload their exercise activities, monitor their training, and compare their progress with others. Peloton, a well-known exercise equipment brand, has a similar app that encourages members to exercise more and stay signed up for the subscription longer. Add VIP tiers. Source: Anne Sistero n.

Omnichannel 78

Omnichannel Shipping Costs Social Media Reference 78

Omnisend

APRIL 25, 2021

As consumers, we are surrounded by cross-selling strategies. Not long after, images of exercise mats, horizontal bars and gymnast-themed nylon bags appeared within the “inspired by your purchases” collection. Although this angle does not involve recommending a specific supplementary product, it motivates consumers to consider them.

Shipping Costs 78

Shipping Costs Retail Recommendation Books 78

Ecommerce Platforms

JULY 31, 2020

How do you handle shipping and fulfilment? Our products are all shipped by container direct from South Korea about once a month. Obviously this isn’t profitable, we’re doing it as a marketing exercise: the customers join our database, love the products, and shout about them on social media. Tell us about the tech you use.

eCommerce 118

eCommerce Shipping Costs Social Media Shopify 118

GetElastic

APRIL 16, 2020

Intelligent vending machines are popping up everywhere consumers are found -- from airports to school campuses, business parks, subways, arenas, bars and festivals. Lululemon took “branding exercise” to another level when it placed vending machines strategically across marathon training routes in New York and Chicago.

Vend 135

Vend eCommerce Merchant Services Payment Services 135

Smile.io

FEBRUARY 12, 2024

Consumers find you in multiple ways, so be ready for them.  Personalization repeatedly appears as a consumer priority in research studies. One report shows that 71% of consumers expect it from brands.     List-building tools  Use a multi-pronged approach to feed your list growth engine.

eCommerce 87

eCommerce Marketing Customer Loyalty Multi-channel 87

Kissmetrics

OCTOBER 26, 2020

of companies have value propositions deemed “useful” by consumers. How will your consumers’ lives improve? And what customer experience can consumers expect? Dollar Shave Club offers a wide range of products, an attractive shipping box stuffed with self-grooming goodies, and all at a “handsome” discount.

eCommerce 303

eCommerce Improvements Shipping Costs Customer 303

GetElastic

OCTOBER 24, 2019

Intelligent vending machines are popping up everywhere consumers are found — from airports to school campuses, business parks, subways, arenas, bars and festivals. Lululemon took “branding exercise” to another level when it placed vending machines strategically across marathon training routes in New York and Chicago.

Vend 140

Vend eCommerce Merchant Services Payment Services 140

ChannelAdvisor

MARCH 3, 2023

When quarantining kept consumers at home and caused stores to shut down, businesses that had failed to digitally transform were left with no way to sell or connect with customers. These changes can include everything from economic distress and emerging competition to new technology and shifting consumer behavior. Lost customers.

eCommerce 52

eCommerce eCommerce Platforms Multichannel Shipping Costs 52

ChannelAdvisor

MARCH 3, 2023

When quarantining kept consumers at home and caused stores to shut down, businesses that had failed to digitally transform were left with no way to sell or connect with customers. These changes can include everything from economic distress and emerging competition to new technology and shifting consumer behavior. Lost customers.

eCommerce 52

eCommerce eCommerce Platforms Multichannel Shipping Costs 52

RetailMinded

APRIL 21, 2020

Other webinar topics include timely discussions like preparing for businesses to reopen and navigating remote selling, plus trend education, business efficiency tips, branding exercises and discussions on sustainability and new technologies. 10 Action Steps to Re-Building Your Retail Business.

Webinar 52

Webinar lightspeed Retail Outdoor 52

Ecommerce Platforms

SEPTEMBER 16, 2019

Making such a fundamental exercise sort of oversimplifies your strategy to beat the already existing competition. Aside from the basics, this sales channel allows you to; set shipping rates. Moreover, the shipping speed is of great essence here. Most drop shippers tend to include the shipping costs in the selling price.

eCommerce 172

eCommerce Merchant Services Payment Services Shipping Costs 172

BigCommerce

MAY 25, 2017

Our customer base is split 50/50 for homeowners (regular consumers) and businesses (B2B). Our customer base is split 50/50 for homeowners (regular consumers) and businesses (B2B). Shipstation and Fishbowl for shipping and inventory. The Business of B2B. And yet, only 20% of our revenue comes from our B2C segment. Stamped.io

B2B 419

B2B Books BigCommerce Article 419

GetElastic

APRIL 16, 2020

Intelligent vending machines are popping up everywhere consumers are found -- from airports to school campuses, business parks, subways, arenas, bars and festivals. Lululemon took “branding exercise” to another level when it placed vending machines strategically across marathon training routes in New York and Chicago.

Vend 78

Vend eCommerce Merchant Services Payment Services 78

GetElastic

APRIL 16, 2020

Intelligent vending machines are popping up everywhere consumers are found -- from airports to school campuses, business parks, subways, arenas, bars and festivals. Lululemon took “branding exercise” to another level when it placed vending machines strategically across marathon training routes in New York and Chicago.

Vend 78

Vend eCommerce Merchant Services Payment Services 78

GetElastic

APRIL 16, 2020

Intelligent vending machines are popping up everywhere consumers are found -- from airports to school campuses, business parks, subways, arenas, bars and festivals. Lululemon took “branding exercise” to another level when it placed vending machines strategically across marathon training routes in New York and Chicago.

Vend 78

Vend eCommerce Merchant Services Payment Services 78

Wiser

AUGUST 25, 2020

One reason is that consumers have gotten used to shopping online even more than they already were. Retailers might find a greater desire among shoppers for other BOPIS-type options , plus continued demand for fast shipping, large assortments, and multiple paths to purchase. COVID-19 has changed consumer demand.

Retail 120

Retail Payment Services Social Media Shipping Costs 120

Inflow Insights

JUNE 17, 2020

On the e-commerce, direct-to-consumer side, Seltzer Goods did more in sales in 30 days than in the previous 180 days combined. The company had the right products and plenty of inventory; it just did not have enough awareness of these products among consumers. What was the missing piece? Facebook and Instagram advertising.

B2C 158

B2C Shipping Costs Social Media Channel 158