Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. These include courier services such as FedEx and the USPS as well as third-party delivery partners like Instacart.

Fulfillment 269

Fulfillment Shipping Costs Omnichannel Retail 269

Retail TouchPoints

FEBRUARY 8, 2024

Misfits Market has introduced Fulfilled by Misfits (FBM) , offering its logistics platform for perishable brands to store, pick, pack, fulfill and deliver their products nationwide. FBM already is working with consumer brands including Spot & Tango , Cometeer and Little Spoon.

Fulfillment 249

Fulfillment B2B Marketing Shipping Costs 249

Ecommerce Platforms

MAY 8, 2020

Shipping doesn't have to be free. However, studies have shown that 91% of ecommerce customers rethink their purchases from online stores when they realize that the shipping wasn't priced well or it wasn't fast enough. What's more, about 43% of those consumers go right to marketplaces as alternatives.

Shipping Costs 174

Shipping Costs Shipping eCommerce Platforms Fulfillment 174

Retail TouchPoints

NOVEMBER 17, 2023

Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications. Product substitution capabilities ensure they can respond to demand shifts, consumer trends and emerging technologies.

Shipping Costs 247

Shipping Costs Customer Experience Supplies Improvements 247

Retail TouchPoints

OCTOBER 16, 2020

Free shipping days are behind us. The first wave of ecommerce was mostly about price, while the second wave is all about the customer experience. Does your order fulfillment strategy live up to your customers’ expectations? Having the best product or lowest shipping fee will no longer guarantee you a sale.

Shipping Costs 279

Shipping Costs Shipping Merchant Services eCommerce 279

Ecommerce Platforms

NOVEMBER 16, 2021

Are you looking for the best fulfilment companies UK brands can offer? If you’re thinking of starting your own retail business, but you don’t have the budget to pay for storing and shipping products yourself, then a fulfilment company is a must-have. Defining fulfilment companies UK. Defining fulfilment companies UK.

Shipping Costs 196

Shipping Costs Fulfillment Shipping Multi-channel 196

Retail TouchPoints

JUNE 18, 2024

The global economy is still in flux,” said Rob Garf, VP and General Manager of Retail and Consumer Goods at Sales f orce at a recent media briefing. Yes, we’ve seen steady upticks in online sales, but it’s not because of increased consumption, it’s almost solely because of increased prices.” Register here.

Consumer 272

Consumer Shipping Costs eCommerce Gifts 272

ChannelAdvisor

JULY 27, 2022

Which would you rather choose: a $49 product with free shipping or the same product for $39 plus $10 shipping? Free shipping was once a fast-growing trend in e-commerce. Today, consumers expect it for every online purchase. The Psychology of Online Pricing. What Consumers Say About Shipping Costs.

Shipping Costs 98

Shipping Costs Shipping eCommerce Merchant Services 98

Retail TouchPoints

JULY 26, 2023

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. Today’s fast-paced world leaves consumers strapped for cash and time.

Fulfillment 199

Fulfillment Operations Shipping Costs Order Fulfillment 199

Retail TouchPoints

NOVEMBER 9, 2021

Labor shortages, stressed supply chains and a major emphasis on ecommerce have turned fulfillment into one of the biggest challenges retailers will face in the 2021 holiday season. With so much at stake, retailers must get fulfillment right or risk being left behind. Store-Based Fulfillment Is Key, but the Right Tools Must Be in Place.

Fulfillment 287

Fulfillment Shipping Costs Supplies Shipping 287

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce. 31, 2021. “We’re

Shipping Costs 260

Shipping Costs Consumer Supplies Merchant Services 260

lateshipment

NOVEMBER 4, 2024

So, in this blog, we’ve covered a comprehensive holiday schedule in the form of information on shipping deadlines and peak season surcharges for the 2024 season. The holiday shopping rush can turn out to be overwhelming, leading to issues like shipping delays, inventory shortages, customer service overload, and so much more.

eCommerce 130

eCommerce Shipping Costs Shipping Operations 130

Retail TouchPoints

DECEMBER 26, 2022

Retailers know that despite high inflation and a volatile economy, consumer expectations are at an all-time high. Research shows that the majority of consumers want next-day delivery. Yet consumers don’t want to pay for speed. online shoppers expect free two- to three-day shipping.”. Rise of Omnichannel Fulfillment.

Fulfillment 157

Fulfillment Omnichannel Shipping Costs Drop Ship 157

Retail TouchPoints

MARCH 6, 2024

Returns are a major cost of doing retail business of any kind, but especially online. While some are charging customers fees to simultaneously slow and offset rising costs resulting from elevated return rates, others are adopting returnless refund policies.

Customer Experience 262

Customer Experience Shipping Costs eCommerce Improvements 262

Retail TouchPoints

JULY 7, 2023

As more direct-to-consumer (DTC) brands face heightened competition and rising cost-per-acquisition rates online, many have disinvested in their branded ecommerce experiences and doubled down on unique brand opportunities found on marketplaces like Amazon. For brands, that makes it much more difficult to stand out. It’s inevitable.

Shipping Costs 241

Shipping Costs Customer Multi-channel Consumer 241

Ecommerce Platforms

MARCH 15, 2023

Today’s top ecommerce Fulfilment statistics provide us with some useful insights into the current state of the online shopping landscape. In a world of instant gratification, same-day delivery, and evolving consumer expectations, ecommerce retailers can’t afford to underestimate the power of rapid Fulfilment.

Fulfillment 118

Fulfillment Shipping Costs eCommerce Payment Services 118

Retail TouchPoints

JULY 31, 2023

Inventory distortion, whether it’s out-of-stocks or overstocks, are a huge and costly challenge for retailers and suppliers, and too often a source of great inconvenience to consumers. A recent study by IHL Group projects that the global cost of inventory distortion in 2023 will be $1.77 IHL estimates the cost of ORC in the U.S.

Shipping Costs 233

Shipping Costs Retail Supplies Improvements 233

ROI Revolution

OCTOBER 29, 2021

Shipping, inventory, and fulfillment are the basic underpinnings of a business that, at the end of the day, must work flawlessly for any sort of marketing efforts to be minisculely worth it – and they are all in flux right now. The COVID-19 pandemic catalyzed what some are calling a shipping crisis. October 29.

Shipping Costs 78

Shipping Costs Shipping Supplies Fulfillment 78

Retail TouchPoints

JUNE 8, 2021

Consumers are spending more money online than they do in brick-and-mortar stores, particularly during the busy holiday season. Asking consumers to create a new account can certainly cause some of this hesitation. The True Cost of Shipping. Newcomers to the ecommerce space often see free shipping as unattainable.

Shipping Costs 178

Shipping Costs Shipping Shopping Carts Small Business Retail 178

Retail TouchPoints

NOVEMBER 13, 2024

Seeking to compete with ultra-low-price sites such as Shein and Temu , Amazon has introduced Amazon Haul , featuring maximum prices of $20 and one- to two-week shipping times. The majority of products offered are priced at $10 or less, with some as low as $1. It will be available to U.S.

Shipping Costs 144

Shipping Costs Electronics eCommerce Fashion 144

Retail TouchPoints

JULY 21, 2022

In other words, consumers don’t just want the perfect pair of black sneakers delivered to their doorstep in 24 hours — they may also want those sneakers to come from a company with a low carbon footprint, or from a brand that supports social-justice causes, or from a Black-owned business in their local area.

Drop Ship 252

Drop Ship Shipping Costs Shipping Marketing 252

Retail TouchPoints

SEPTEMBER 19, 2024

To ease the blow, the platform plans to reduce the minimums required to access free shipping (down from $69 to $49 for users in the Superstar rewards tier , for example), and offer a $15 shopping credit to users who send in their first Clean Out bag (offsetting the $14.99 Beginning Oct. processing fee).

Shipping Costs 212

Shipping Costs Improvements Operations Books 212

Groove

APRIL 1, 2022

Introduction Because you’re reading this eBook, you’re likely an eCommerce retailer selling consumer packaged goods online, or you own a brick-and-mortar store and want to transition to eCommerce. What are Consumer Packaged Goods? First, let’s define what you’re trying to sell — consumer packaged goods. increased $63 billion.

Merchant Services 195

Merchant Services Consumer Shipping Costs Drop Ship 195

ChannelAdvisor

OCTOBER 16, 2019

and includes free shipping; the other is $44.91, plus $5.08 for standard shipping. It’s the exact same price, presented two different ways. It’s a common conundrum among online sellers: Is it better to offer free shipping and charge higher prices to cover fulfillment costs? One is $49.99

Shipping Costs 65

Shipping Costs Shipping Fulfillment eCommerce 65

lateshipment

NOVEMBER 8, 2023

Once shipped, your customers’ packages inevitably encounter unforeseen issues such as getting lost or damaged while in transit. This is where shipping insurance steps in to save the day. What is Shipping Insurance And Why Is It Important For E-commerce Businesses?

eCommerce 130

eCommerce Shipping Costs Shipping Merchant Services 130

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. In 2022, Statista reported that nearly two-thirds of US millennial consumers chose curbside pickup for their online purchases. What is Curbside Pickup?

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

ChannelAdvisor

OCTOBER 19, 2023

You can have a great product, but if you can’t get it to the customer free of cost or within two days, you have a great product without any takers. In 2023, customers expect nothing less than free and fast shipping. It is extremely hard to offer both free and fast shipping if you don’t have the pockets for Fulfillment by Amazon.

Shipping Costs 52

Shipping Costs Shipping eCommerce Order Fulfillment 52

ChannelAdvisor

OCTOBER 19, 2023

You can have a great product, but if you can’t get it to the customer free of cost or within two days, you have a great product without any takers. In 2023, customers expect nothing less than free and fast shipping. It is extremely hard to offer both free and fast shipping if you don’t have the pockets for Fulfillment by Amazon.

Shipping Costs 52

Shipping Costs Shipping eCommerce Order Fulfillment 52

Retail TouchPoints

JUNE 27, 2022

This has been a volatile year for retailers and consumers alike, and the uncertain nature of 2022 has been shaping trends across the industry, according to Forrester’s Vast, Fast, And Relentless: Consumer Buying Enters A New Era report. The result? Marketplaces Forcing Retailers to Get Unique.

Shipping Costs 239

Shipping Costs Omnichannel Customer Retention Retail 239

Retail TouchPoints

JUNE 27, 2024

Citing slides shown to Chinese sellers in a recent “closed-door meeting,” The Information reports that Amazon plans to launch a special section on its site featuring low-price unbranded items that ship directly from Chinese warehouses. office and fulfillment hub in Amazon’s backyard of Seattle.

Shipping Costs 222

Shipping Costs Fulfillment Apparel Information 222

Retail TouchPoints

SEPTEMBER 25, 2023

Goldsby, who discussed supply chain issues with Retail TouchPoints in May 2022 , shared his thoughts on ways the industry can make supply chains both more reliable and cost-effective moving forward. Retail TouchPoints (RTP): How are the increasing demands for fast fulfillment affecting supply chains? To provide a 99.5%

Supplies 297

Supplies Shipping Costs Fulfillment Customer Experience 297

Retail TouchPoints

AUGUST 9, 2023

The idea of transforming malls into “mixed use” gathering spots has become popular, but an aerial view of these complexes provides an interesting perspective on another potential evolutionary path for the mall: as a fulfillment center. “ All those back-of-house loading docks are just perfect for fulfillment.

Fulfillment 225

Fulfillment eCommerce Operations Food and Beverages 225

ROI Revolution

NOVEMBER 5, 2021

Shipping, inventory, and fulfillment are the basic underpinnings of a business that, at the end of the day, must work flawlessly for any sort of marketing efforts to be minisculely worth it – and they are all in flux right now. But with docks full, ships aren’t able to offload their full containers to pick up the empty ones.

Shipping Costs 78

Shipping Costs Shipping Supplies Fulfillment 78

Retail TouchPoints

APRIL 26, 2024

In today’s market landscape, ethical, political and environmental considerations increasingly sway consumer purchasing decisions, particularly when it comes to packaging. From exaggerated health claims to misleading descriptions of ingredients, deceptive labeling erodes consumer trust and undermines brand credibility.

Consumer 157

Consumer Shipping Costs Shipping Supplies 157

Fabric

AUGUST 8, 2023

A recent survey found that 73% of consumers have experienced a delivery failure and the top issues cited were late delivery, delivery not arriving when expected, and length of time to make delivery. Order management is the process of efficiently handling and fulfilling customer orders from start to finish.

Payment Services 130

Payment Services Fulfillment Management eCommerce 130

Retail TouchPoints

SEPTEMBER 22, 2023

While consumers still make plenty of online purchases, analysts expect ecommerce sales to grow more moderately in the near term compared to the past few years. Meanwhile, consumers return to brick-and-mortar stores and seek omnichannel experiences. 92% of consumers shop elsewhere to save on shipping , leading to cart abandonment.

Shipping Costs 252

Shipping Costs Omnichannel Supplies Shipping 252

Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18 and Dec. 18-31 window. “In

Omnichannel 290

Omnichannel Fulfillment Shipping Costs Social Media 290