Retail TouchPoints

DECEMBER 31, 2024

With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment. Leveraging the right technology can help retailers to reduce those impacts. First, lets get a profile of the modern shopper.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

OCTOBER 11, 2024

It’s almost always the first to embrace new waves of innovation, test and deploy new technologies, and integrate them into their businesses to create new, dynamic experiences to benefit customers, employees and ultimately — ROI. Vision AI is becoming more central to creating that retail experience consumers desire.

Omnichannel 295

Omnichannel Technology Operations Shipping Costs 295

Retail TouchPoints

JANUARY 9, 2025

That transformative impact fulfills The North Faces goals for the flagship location, which opened on Londons Regent Street in late March 2024. We want to immerse the consumer in an experience and help them find activities and places to explore, then discover the best-performing products for those adventures.

Outdoor 278

Outdoor Consumer Fulfillment Definition 278

Retail TouchPoints

NOVEMBER 21, 2024

GlassesUSA.com has introduced a next-day delivery service for prescription eyewear, just in time for the end-of-year spending rush as consumers look to use up the funds in their FSA and HSA accounts.

Fulfillment 289

Fulfillment Supplies Technology Consumer 289

Retail TouchPoints

DECEMBER 17, 2024

More broadly, technology infusion is driving tighter integration when it comes to next-generation ecommerce, which means that discrete capabilities such as search functionality and inventory visibility will become increasingly interconnected.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

JULY 22, 2024

With the 2024 holiday season not too far away, it’s an opportune moment to evaluate your fulfillment operations and determine which technologies require an upgrade or replacement to secure your future success. That’s where a modern fulfillment management system (FMS) steps in to meet both internal and external needs.

Fulfillment 277

Fulfillment Shipping Costs Management B2B 277

Retail TouchPoints

AUGUST 19, 2024

By integrating this new system into fulfillment spaces, Ikea’s operations will “run continuously,” the company shared in an announcement. Ikea initially adopted drone technology in 2021 when it partnered with AI and robotics company Verity to develop an autonomous drone solution for warehouses. this summer.

Fulfillment 289

Fulfillment Order Fulfillment Omnichannel Operations 289

Retail TouchPoints

JANUARY 1, 2025

According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer.

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

JANUARY 6, 2025

While policymakers often champion tariffs as a mechanism to protect domestic industries, their ripple effects are far-reaching, inflating costs, disrupting supply chains and, ultimately, burdening consumers. Price-sensitive products suffered a drop in demand as consumers struggled to shoulder the rising cost of tariff-stricken goods.

Retail 278

Retail Supplies Apparel Customer Loyalty 278

Retail TouchPoints

FEBRUARY 8, 2024

Misfits Market has introduced Fulfilled by Misfits (FBM) , offering its logistics platform for perishable brands to store, pick, pack, fulfill and deliver their products nationwide. FBM already is working with consumer brands including Spot & Tango , Cometeer and Little Spoon.

Fulfillment 277

Fulfillment B2B Marketing Shipping Costs 277

Retail TouchPoints

NOVEMBER 14, 2022

The MK30 also is 25% quieter than its predecessor, which Amazon pointed to as an important feature for widespread consumer acceptance of the technology. New Fulfillment Robot: Sparrow. While it’s impossible to eliminate all risks from flying, we have taken a proven aerospace approach to design safety into our system.”.

Fulfillment 322

Fulfillment Blog Operations Technology 322

Retail TouchPoints

DECEMBER 16, 2024

That means investing in technology that both directly and indirectly supports them as they browse and buy across channels. In addition to ongoing training, we have implemented a number of technology solutions to enhance our customer service. RTP: How do you use consumer and associate feedback to best prioritize your tech investments?

Payment Services 278

Payment Services Supplies Mobile Live Chat 278

Retail TouchPoints

JUNE 5, 2023

Amazon is rolling out new AI-powered technology across its warehouses to detect damaged goods in a bid to decrease the number of damaged items sent to customers and speed up the fulfillment process, The Wall Street Journal reports. The AI has been inserted into the picking and packing process.

Fulfillment 289

Fulfillment Supplies Technology Management 289

Retail TouchPoints

JULY 9, 2024

UK retailer Co-op is working with Walmart Commerce Technologies to bolster its “quick commerce” operations. The Walmart Commerce Technologies partnership is part of Co-op’s broader goal of expanding its quick commerce operations. The company aims to grow its member base from 5 million to 8 million by 2030.

Technology 286

Technology Order Fulfillment Fulfillment Operations 286

Retail TouchPoints

JANUARY 13, 2025

Retailers need to continue to focus on enhancing the digital product discovery experience, especially as more and more channels arise for consumers to discover and purchase their products. The Technology Advantage: Improving Pre-Purchase Experiences 1. Leveraging generative AI for smarter, focused product reviews.

Retail 298

Retail BigCommerce B2C Channel 298

Retail TouchPoints

AUGUST 25, 2022

Instacart has introduced a new Big & Bulky fulfillment service nationwide for same-day scheduled delivery of larger products, which customers can purchase alongside smaller items such as their groceries. A pilot program of the new service found that 97% of shoppers with eligible vehicles chose to shop bulky batches. . “By

Fulfillment 300

Fulfillment Outdoor Toys Electronics 300

Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Checking inventory in a local store but not placing an order?

Fulfillment 286

Fulfillment Shipping Costs Customer Supplies 286

Retail TouchPoints

NOVEMBER 29, 2024

Certain categories seem to work best with social commerce: Consumer packaged goods (CPG), fashion, beauty, and health and wellness. Cultivating KOCs (key opinion consumers, a.k.a. In addition, South Korean consumers are known for their quick adoption of new technologies.

Social Media 278

Social Media Beauty and Health Payment Services Consumer 278

Retail TouchPoints

FEBRUARY 21, 2022

With the start of another year in the new normal, retailers are still questioning how to best engage with consumers in the post-pandemic world. In the past two years, consumers’ expectations and preferences have vastly changed. If one thing has become clear during the last two years, it’s that consumers value options for convenience.

Consumer 313

Consumer Merchant Services Apparel Supplies 313

Retail TouchPoints

MARCH 27, 2024

Instacart has launched the Instacart Developer Platform (IDP) , a publicly available API program that will enable third-party companies to integrate Instacart’s fulfillment and delivery functionality into their websites and apps. for meal planning or cooking content, for example). for meal planning or cooking content, for example).

Fulfillment 278

Fulfillment Technology Consumer Information 278

Retail TouchPoints

SEPTEMBER 14, 2023

that delivers pretty much any item to a consumer with science fiction-style immediacy, retailers remain bound by 21 st -century delivery methods. But just because we’re not yet stepping into transporters to beam us where we want to go doesn’t mean technology has no role to play in cutting fulfillment costs.

Shipping Costs 278

Shipping Costs Fulfillment Shipping Customer Loyalty 278

Retail TouchPoints

OCTOBER 31, 2024

“We’re excited to unveil Adored by David’s, offering stunning, affordable dresses to help her embrace sustainability without compromise,” said Kelly Cook, President for Brand, Technology and Finance at David’s Bridal in a statement. “By Additionally, the retailer plans to introduce storied and vintage items into its ecosystem.

Document 288

Document Accessories Fashion Shipping 288

Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla. Designed to distribute 22.2

Fulfillment 264

Fulfillment Jewelry Operations Technology 264

Retail TouchPoints

JANUARY 7, 2025

Consumers will now be able to use Samsung s 2025 Bespoke refrigerator models equipped with digital screens to replenish the items inside their fridge, thanks to a new partnership with Instacart and Samsungs proprietary food recognition technology, AI Vision Inside.

Electronics 273

Electronics Technology Consumer Retail 273

Retail TouchPoints

JULY 10, 2024

Ikea stores, long known as warehouse-sized selling spaces scented with the wafting aroma of Swedish meatballs, have been shrinking and changing functions in recent months — including taking a bigger role in last mile fulfillment. For example, Ikea is testing technology that can virtually extend display space setups within its stores.

Fulfillment 255

Fulfillment Omnichannel Customer Experience Shopping Carts 255

Retail TouchPoints

SEPTEMBER 16, 2024

Discussing what will be motivating consumers two years from now, Buzasi called 2026 “the year of redirection,” predicting that people will be looking for coping mechanisms to deal with what she termed “the great exhaustion,” a lingering hangover from COVID-19, political division and culture wars.

Consumer 278

Consumer Fulfillment Events Technology 278

Retail TouchPoints

MARCH 3, 2023

Consumers now look for personalization throughout their interactions with a retailer at multiple touch points. Combining data-informed experiences with customer support can open avenues for retailers to offer unmatched personalization to their consumers. Personalization is now a hygiene and customers have come to expect it regardless.

Consumer 283

Consumer Customer Loyalty Customer Experience Recommendation 283

Retail TouchPoints

JULY 1, 2022

Ron Johnson, CEO and co-founder of Enjoy Technology. Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity. His response: “Going to JCPenney.”

Technology 325

Technology Telecommunications Consumer Electronics Electronics 325

Retail TouchPoints

APRIL 5, 2023

Best Buy will simplify responsible recycling of tablets, cords, keyboards and other electronics with a nationwide pilot of its new prepaid Technology Recycling Box. Consumers can order boxes in two sizes: small boxes that can carry up to six pounds for $22.99 and large boxes capable of carrying up to 15 pounds for $29.99.

Technology 321

Technology Electronics Consumer Other 321

Retail TouchPoints

MAY 16, 2024

Putting Today’s Technology to Work for Retail Healthcare It’s no secret that traditional healthcare can be frustrating — for patients and staff — due to repeat requests for the same information, long waits, inconsistencies between estimates and final bills, insurance claim mistakes and on and on.

Payment Services 262

Payment Services Technology Payments Retail 262

Retail TouchPoints

JUNE 7, 2023

Today, it is possible to stimulate all consumer senses online. Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception.

Technology 279

Technology Retail Customer Experience Presentation 279

Retail TouchPoints

OCTOBER 21, 2024

With the rise of ecommerce, direct-to-consumer (DTC) retailers are particularly vulnerable as their online-only presence provides fertile ground for fraudulent activities. Investing in advanced technology is perhaps the most critical step in combating sophisticated refund fraud.

Retail 278

Retail Payment Services Technology Payments 278

Groove

DECEMBER 7, 2024

With the prevalence of social media, businesses are constantly feeding unique and engaging content to their audiences through a variety of channels and consumers are beginning to expect this from brands. Establish Trust To help establish consumer trust, we recommend positioning your brand as an industry expert.

eCommerce 328

eCommerce Marketing Social Media White Paper 328

Retail TouchPoints

JANUARY 2, 2025

Exclusive: Google Debuts New Retail Media Solution with Lowes as First Beta Tester (March 18, 2024) Retail media was THE growth story in 2024, fueled by these networks ability to target consumers at key decision points in the shopper journey. consumers wallet.

Retail 278

Retail Payments Payment Services Supplies 278

Retail TouchPoints

DECEMBER 3, 2024

We seek to create a customer experience inside our locations where you can touch, feel and smell the products, where there are experiences from a sensory perspective that excite consumers. In 2025 we’ll be spending a lot of our energy and capital upgrading our digital stack, both the front-end website and backend technology.

POS 286

POS Gifts Operations Arts 286

Retail TouchPoints

AUGUST 17, 2023

The latest Consumer Price Index (CPI) data highlights a significant deceleration in inflation, now standing at half of last year’s peak. This moderating trend in inflation is an encouraging development, but it is not without its caveats, particularly within the dynamic and complex terrain of the retail and consumer goods industries.

Consumer 246

Consumer Payment Services Food and Beverages Supplies 246