Retail TouchPoints

FEBRUARY 4, 2025

At the same time, consumer expectations for personalized, omnichannel shopping experiences continue to rise. For example, multimodal AI can help retailers optimize inventory by analyzing sales patterns alongside supplier communications and consumer feedback. One area of focus will be content moderation.

eCommerce 302

eCommerce Retail Omnichannel Multi-channel 302

Groove

DECEMBER 11, 2024

How to Grow Your Email List It's not uncommon for consumers to opt out of emails, causing the size of these lists to gradually shrink. We also recommend keeping pop-up form fields to a minimum. If youre unsure where to start, we recommend exploring eBooks, white papers, videos, and infographics.

eCommerce 317

eCommerce Social Media White Paper Seminar 317

Retail TouchPoints

NOVEMBER 7, 2024

Three more supermarket chains will connect their electronic shelf label (ESL) hardware to the Carrot Tags pick-to-light functionality from Instacart , making it easier for Instacart pickers — and eventually for consumers themselves — to find the products on their shopping list. locations in August 2024.

Fulfillment 278

Fulfillment eCommerce Electronics Recommendation 278

Groove

DECEMBER 12, 2024

To improve BigCommerce rankings, remove any unnecessary copies of the same material or slight variations on the same page. Youll also want to use caching techniques to improve the user experience. Long-tail keywords can improve SEO optimization for BigCommerce. We generally recommend staying under 60 to 65 characters.

BigCommerce 282

BigCommerce SEO Mobile Improvements 282

Retail TouchPoints

JANUARY 30, 2025

As a company, we are super focused on improving the health care experience, said Tilak Mandadi, EVP at CVS Health in a statement. The app is the health concierge and guide for all consumers, said Tony Ambrozie, SVP and Chief Digital and Technology Officer of CVS Health Pharmacy and Consumer Wellness in a statement.

Recommendation 227

Recommendation Customer Experience Information Fulfillment 227

Retail TouchPoints

OCTOBER 17, 2024

In particular, generative AI is revolutionizing the shopping landscape to create more personalized and memorable experiences for consumers. Farfetch uses a generative AI tool called Phrasee to improve its email marketing campaigns. Many brands are already using generative AI to work on personalized campaigns.

Retail 308

Retail Customer Data Social Media Technology 308

Retail TouchPoints

JANUARY 13, 2025

Retailers need to continue to focus on enhancing the digital product discovery experience, especially as more and more channels arise for consumers to discover and purchase their products. The Technology Advantage: Improving Pre-Purchase Experiences 1. Leveraging generative AI for smarter, focused product reviews.

Retail 298

Retail BigCommerce B2C Channel 298

Retail TouchPoints

DECEMBER 26, 2024

For consumers, grocery shopping has become a multi-location event, with shoppers visiting an average of 5.2 This grocery hopping trend has become especially prevalent thanks to consumer-friendly technology like curbside pickup, home delivery and online ordering. stores to cross every item off their lists.

Technology 251

Technology Customer Experience Games POS 251

Retail TouchPoints

DECEMBER 17, 2024

Amid all the ongoing furor around new artificial intelligence applications, when it comes to actual utility for both brands and consumers, the cream that has risen to the top appears to be AI-powered agents. This shift could eliminate the gap between research and purchase entirely, creating a more intuitive consumer journey.

Merchant Services 289

Merchant Services Consumer Social Media Retail 289

Kissmetrics

SEPTEMBER 21, 2020

Guides’ additional content can increase your business’s visibility and make it easier for consumers to get the information they need. With most consumers heading online to search for local businesses, and mobile search on the rise, increased visibility is more critical than ever before. Becoming a Local Guide is simple.

Improvements 363

Improvements Payment Services SEO Information 363

Retail TouchPoints

FEBRUARY 6, 2024

The technology, it turns out, largely functions as promised: AI is in fact quite good at making personalized recommendations. The problem is, consumers don’t seem to want them. Meanwhile, 60% said they would be unaffected by AI recommendations. But branding may also play a significant role here.

Recommendation 298

Recommendation Customer Hobbies Consumer 298

Retail TouchPoints

JANUARY 1, 2025

According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. How can Retailers Improve Post-Purchase Using an Order Management System (OMS)?

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

MARCH 3, 2025

That is why Cozy Earth has adopted more direct touch points with founder Tyler Howells and more data-driven marketing: to help consumers feel personally connected to the person behind the brand, according to Davis. Bringing both channels into Attentive has helped streamline measurement, reduce errors and improve flow performance.

Customer 260

Customer Marketing Channel Customer Retention 260

Retail TouchPoints

JANUARY 2, 2024

Since the pandemic, seven in 10 consumers have used mobile devices and apps for shopping, and it’s not just millennials and Gen Z; Gen X and baby boomers are 68% and 56% more likely, respectively, to use their mobile device to make purchases than they were a few years ago. Skin Rocks took a similar approach.

Improvements 282

Improvements Retail Mobile Customer Experience 282

Retail TouchPoints

JUNE 28, 2021

Personal shoppers previously used a manual process to determine the right substitution, but with 100 different factors that can go into every decision this could be extremely time consuming at scale. We continue to iterate and enhance this technology, and our customers are responding positively,” said Venkatesan.?”

Improvements 328

Improvements Technology Recommendation eCommerce 328

Retail TouchPoints

MARCH 26, 2025

Modern consumers expect personalized experiences tailored to their unique preferences, behaviors and needs. These knowledge graphs revolutionize customer journeys by enabling personalized recommendations, enhancing customer service and optimizing interactions across multiple touch points.

Customer 147

Customer Recommendation Customer Experience Travel 147

Retail TouchPoints

AUGUST 30, 2022

Consumer electronics is a rather crowded space with a swarm of brands trying to make their presence felt in every category — from wearables to televisions and headphones to laptops. For today’s consumers who seek instant gratification, experiencing this is a nightmare. The same holds true for consumer electronics retailers.

Consumer Electronics 299

Consumer Electronics Electronics eCommerce Consumer 299

Retail TouchPoints

MARCH 3, 2023

Consumers now look for personalization throughout their interactions with a retailer at multiple touch points. Combining data-informed experiences with customer support can open avenues for retailers to offer unmatched personalization to their consumers. Recommendations and suggestions that are tailored to their interests.

Consumer 283

Consumer Customer Loyalty Customer Experience Recommendation 283

Retail TouchPoints

JANUARY 17, 2025

A combination of proactive, intelligent customer support and advanced technologies can reduce costs, improve customer satisfaction and foster stronger relationships transforming returns from a setback into an opportunity to provide a hyper-personalized customer experience for both shoppers and retailers.

Customer 162

Customer Customer Experience Recommendation Technology 162

Retail TouchPoints

DECEMBER 27, 2023

Consumer packaged goods (CPG) companies are obsessed with two things: maximizing revenue and minimizing operational expenses. Of the 30,000 new consumer products released each year, most of them fail. Most refer to the process as a sprint, and it is — except it’s the distance of a marathon. Better engagement.

Improvements 264

Improvements Supplies Consumer Recommendation 264

Retail TouchPoints

JANUARY 16, 2024

According to data from ClearSale’s latest survey of consumer attitudes on ecommerce, fraud and CX, there’s a striking range of opinions about personalization among generations. Consumers in this age group are truly digitally native. Unlike their younger counterparts, Gen X consumers are merely open to personalized experiences.

Customer 289

Customer Improvements Consumer Recommendation 289

Retail TouchPoints

MARCH 14, 2025

The expanded landscape and anticipated bot-driven website traffic are ushering in the future of search, and both retailers and marketers must prepare to reimagine their organic search strategies and ensure they can show up when and where consumers are searching.

Retail 179

Retail Customer Experience Technology SEO 179

Retail TouchPoints

MARCH 5, 2025

The influence of AI on shopping habits is undeniable, said Lillian Rincon, VP of Consumer Products at Google during the exclusive product briefing. As consumers are finding new ways to embrace this technology, they’re also finding it can help them tackle problems that have made online shopping difficult.”

Recommendation 162

Recommendation Consumer Apparel Clothing 162

Retail TouchPoints

JANUARY 9, 2024

This allowed them to continue to meet the expectations of their consumer base [with things like] faster and more flexible delivery options. We have seen the impact that inflation has had on both individual consumers and small businesses as they try to manage costs.

Supplies 286

Supplies Shipping Costs Small Business Retail Recommendation 286

Retail TouchPoints

FEBRUARY 20, 2024

The service enables consumers to choose which data they share with the merchant, such as purchase histories that would enable more personalized product recommendations based on interests as well as sizes, style and color preferences for clothing. The service is now available in the U.S.,

Merchant Services 264

Merchant Services Payment Services Consumer Clothing 264

Retail TouchPoints

JULY 28, 2023

Accenture surveyed more than 10,000 consumers in 16 countries and found that although we’re living in a time of “lasting uncertainty,” the “ resilient consumer ” is uncovering new ways to protect and control what is most important to them. As a result, consumer behaviors are becoming more complex.

Consumer 246

Consumer Multi-channel Retail Leisure 246

Retail TouchPoints

APRIL 27, 2023

Fulfillment Item Forecasting, Fulfillment Order Forecasting and Fulfillment Labor and Resource Forecasting were designed to enable retailers to better solve these challenges: • Fulfillment Item Forecasting aims to forecast demand based on consumers’ order specifications and aggregate the data within a given postal code.

Improvements 278

Improvements Fulfillment Omnichannel Supplies 278

Retail TouchPoints

FEBRUARY 24, 2023

Spurred by the global pandemic, a rise in social activism and the surge of wellness movements, consumer sentiment has shifted significantly over the past few years. Nearly all (93%) consumers surveyed in PwC’s most recent Holiday Outlook shared that trust is a top influencer in their buying decisions. Pre-pandemic, that number was 70%.

Consumer 283

Consumer Social Media Recommendation Apparel 283

Groove

JUNE 11, 2020

Getting caught up in the complexities of paid ads can be frustrating and time consuming. From Google Shopping ads to social media advertising, Groove is here to help you increase ROI and improve overall conversion. If you're just getting started with paid search, we recommend setting your schedule to 24/7. 8 eCommerce PPC Tips.

PPC 369

PPC eCommerce Mobile Mobile eCommerce 369

Retail TouchPoints

DECEMBER 25, 2024

This holiday season, consumers who frequently make returns may be in for a surprise. This article will touch on the impact in-store and online returns make to retailers and will provide recommended strategies to offset the surge in returns this holiday season. Georgia Leybourne is Chief Marketing Officer at Linnworks.

Shipping Costs 162

Shipping Costs Social Media Electronics Customer Loyalty 162

Retail TouchPoints

NOVEMBER 29, 2021

As consumers spend more time and money online, brands and retailers are feeling greater pressure to stand out. The entire industry — from the winery to the distributor, to the retailer, to the consumer — is forced to make educated guesses, and the risks are high,” said Axelsson in an interview with Retail TouchPoints.

Food and Beverages 342

Food and Beverages Recommendation Consumer Customer Experience 342

Groove

JUNE 23, 2020

The evolving eCommerce landscape is making it increasingly easier for merchants to accommodate to the tech-savvy consumer. In fact, 79% of consumers who report dissatisfaction with website performance are less likely to buy from that site again. BigCommerce recommends this width (or smaller) for all of your images. Conclusion.

BigCommerce 367

BigCommerce Merchant Services Recommendation Improvements 367

Retail TouchPoints

AUGUST 9, 2021

With roots as an online-only retailer dating back to 1999, Coleman is continually searching for ways to improve the digital shopping experience. AR room planners, robust review and recommendation engines, detailed product listings, live chat — name a phygital enhancement and they’ve got it. Making Consumers Feel Understood.

Recommendation 317

Recommendation Live Chat Improvements Social Media 317

Kissmetrics

JUNE 17, 2021

Why is it so important, and what can you do to improve it? Every brand, no matter how successful, wants to improve customer satisfaction. consumers who love a product or brand would ditch it after several poor experiences. One way is to improve satisfaction. As such, it’s no surprise 45.9 Read on to find out.

Customer 324

Customer Social Media Improvements Recommendation 324

Retail TouchPoints

JANUARY 5, 2024

Zero-party data is information consumers intentionally share with a brand, e.g. when taking a quiz, while first-party data is collected by the brand from interactions with its own customers. Being hyper-personalized is about making the right recommendations at the right time.”

Recommendation 306

Recommendation Consumer Information Customer 306

Retail TouchPoints

FEBRUARY 12, 2025

Many of these consumers subscribe to ad-supported tiers, which are cheaper than their ad-free counterparts, but still provide the same high-value programming. At this point, CTV is as advanced as its ever been, which not only affects advertising technology, its capabilities and its value to marketers, but also connects the dots for consumers.

Social Media 191

Social Media Channel Webinar Marketing 191

Groove

DECEMBER 9, 2020

With 100+ native integrations , Klaviyo helps eCommerce businesses integrate more data to improve their marketing strategies. Klaviyo uses real-time data to automate emails and split and branch emails within a series, which helps guide consumers through the buyer's journey. Klaviyo: More Than Just Email Marketing. Drive Growth.

Marketing 351

Marketing Recommendation eCommerce Magento 351