Retail TouchPoints

MARCH 17, 2022

During the pandemic, the relationship between homeowners and their homes fundamentally changed, as lockdowns, social distancing guidance and quarantine protocols left many consumers with an abundance of time to stare at their own four walls. Gen X Homeowners Making Improvements. Here’s what our analysis revealed.

Improvements 306

Improvements Home Furnishings Shipping Costs Customer 306

Retail TouchPoints

DECEMBER 16, 2024

As a 2024 winner of Retail TouchPoints Brand Experience Awards , the retailer was recognized for the latest improvements to its mobile app, which aims to both be a digital companion for customers and to help streamline shoppers phygital experience. RTP: How do you use consumer and associate feedback to best prioritize your tech investments?

Payment Services 278

Payment Services Supplies Mobile Live Chat 278

Retail TouchPoints

JANUARY 1, 2025

According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. How can Retailers Improve Post-Purchase Using an Order Management System (OMS)?

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

DECEMBER 16, 2022

As discount shopping app Wish continues its comeback effort , parent company ContextLogic outlined its plans for 2023 at a summit for its merchants — including a major overhaul of the platform’s shipment pricing structure in order to bring down shipping costs for customers.

Shipping Costs 306

Shipping Costs Shipping Fashion Fulfillment 306

lateshipment

JANUARY 24, 2025

You’re happy to make a sale, pack it up carefully, and ship it off. Unfortunately, shipping mishaps like lost, damaged, or stolen packages arent rare. This is where shipping protection software swoops in to save the day (and your reputation). What is Shipping Protection Software? The result?

Shipping Costs 130

Shipping Costs Shipping Merchant Services eCommerce 130

Retail TouchPoints

NOVEMBER 6, 2024

In an era when online shopping is not just a convenience but a way of life, a new menace is plaguing consumers and retailers alike: porch piracy. The situation is particularly dire for younger generations, with over half of Gen Z consumers reporting that they have experienced porch piracy in the last 12 months.

Fulfillment 274

Fulfillment Shipping Costs Magento Consumer 274

Retail TouchPoints

DECEMBER 1, 2021

The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us how far removed we are from ever returning to the old “normal.” Business leaders have their eye on other factors like the acceleration of consumer spending and lingering economic challenges.

Shipping Costs 305

Shipping Costs Shipping Small Business Retail eCommerce 305

Retail TouchPoints

MARCH 6, 2024

Under ideal circumstances, reducing rampant returns is best accomplished through improving the issues that are most frequently leading to them. While returns can’t always be prevented, they can be leveraged to improve profit margins and even generate revenue.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. From March 30 (3/30) to April 5, 2023, shoppers will have access to deals on thousands of products and free shipping on all orders over $10.

Shipping Costs 338

Shipping Costs Consumer Supplies Shipping 338

Retail TouchPoints

FEBRUARY 26, 2025

A recent study found that three-quarters of consumers will avoid a brand after a cybersecurity issue, and more than 40% assume that brands are to blame when an incident occurs. Another survey of online consumer attitudes found that 84% wont go back to an ecommerce site after a fraud experience there.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

Retail TouchPoints

SEPTEMBER 19, 2024

To ease the blow, the platform plans to reduce the minimums required to access free shipping (down from $69 to $49 for users in the Superstar rewards tier , for example), and offer a $15 shopping credit to users who send in their first Clean Out bag (offsetting the $14.99 Beginning Oct. processing fee). As we become a U.S.-only

Shipping Costs 272

Shipping Costs Improvements Operations Books 272

Retail TouchPoints

MAY 9, 2022

The COVID-19 pandemic has undoubtedly accelerated shifts in consumer behavior and expectations, and not many have been as dramatic as the explosive rise of ecommerce. Perhaps one of the biggest pain points brands have struggled with in ecommerce over the past two years is meeting consumers’ increased demand for immediacy.

Consumer 289

Consumer Fulfillment Order Fulfillment Shipping 289

BigCommerce

FEBRUARY 23, 2022

As consumers increasingly expect fast shipping when purchasing online, it may come as no surprise that Amazon surpassed FedEx in…

Customer Experience 294

Customer Experience BigCommerce Improvements Shipping 294

Retail TouchPoints

AUGUST 30, 2023

While several retail outlooks predict consumers are looking for deep discounts this year, retailers should strive to offer more than just deep discounts and focus on providing value in other ways to achieve long-term loyalty and keep higher profit margins. consumers spend more money on Tik Tok than any other social platform.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

JUNE 9, 2021

If you’re a consumer brand in a category with Amazon private label, however, Amazon’s private label presence certainly feels more pronounced. Products that are exclusive to Amazon drive customer loyalty and traffic to Amazon, thereby improving its sales. For example, take Amazon’s Wickedly Prime Chicken Noodle Soup.

Consumer 312

Consumer Shipping Costs Fashion Presentation 312

Retail TouchPoints

MAY 18, 2022

Both Walmart and Target reported weak single-digit sales growth in their latest quarters, and while continued home improvement interest elevated The Home Depot to record Q1 sales, cold weather was enough to dampen Lowe’s results. And we will work with our vendor partners from sourcing to production to shipping.”. billion in revenue.

Improvements 258

Improvements Shipping Costs Supplies Outdoor 258

Retail TouchPoints

FEBRUARY 11, 2022

Consumers are increasingly voting with their feet when it comes to the issues that affect our world and our nation. Citizen Shoppers’ entreat companies to not just sit back and sell goods and services, but to also work toward improving the environment around us. The sustainable footwear market was $7.5 Don’t Stop at Shoes.

Consumer 263

Consumer Shipping Costs Sporting Goods Apparel 263

Retail TouchPoints

NOVEMBER 17, 2023

Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications. Product substitution capabilities ensure they can respond to demand shifts, consumer trends and emerging technologies.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

Retail TouchPoints

OCTOBER 21, 2024

” Aligning with the Demands of Today’s Consumers “Some of the language that I continue to hear when I go to many of [my go-to-market appointments] are things like, ‘What will our adjacencies be?’” Consumers are finding inspiration everywhere, and they’re more eclectic in their fashion choices. ” Hyman added.

Consumer 264

Consumer Fashion Shipping Costs Clothing 264

Groove

AUGUST 8, 2024

Coupons game Delayed shipping cost information Creepiness of being watched all the time Price, Signage, Inventory and Customer Service Inconsistency There exists a disconnect between a person’s shopping experience in store vs online at the same company. But what if your business or products are shipped based on weight or shipping zones?

Customer Experience 195

Customer Experience Shipping Costs Improvements eCommerce 195

Retail TouchPoints

NOVEMBER 29, 2021

Gift cards are shaping up to be a holiday hero this season, as consumers and retailers continue to grapple with supply and shipping issues. Combine that with concerns about shipping delays for those products that are in stock and it should come as no big surprise that gift cards are looking pretty good to shoppers this year.

Gifts 312

Gifts Supplies Shipping Consumer 312

Retail TouchPoints

DECEMBER 25, 2024

This holiday season, consumers who frequently make returns may be in for a surprise. Since consumers cant physically interact with the product, misconceptions about the fit, quality and appearance can be easily made. Customers are attracted to free return shipping, refunds, and no questions asked policies.

Shipping Costs 162

Shipping Costs Social Media Electronics Customer Loyalty 162

lateshipment

MARCH 16, 2025

When you ship through DHL, FedEx, UPS, or USPS most packages make it to their destinations intact and on time. This is because customers the accountability of the package from checkout to delivery falls on the business they ordered from rather than the shipping carrier, a third party. Who exactly gets blamed when this happens?

Shipping Costs 130

Shipping Costs Payment Services Document Shipping 130

Retail TouchPoints

NOVEMBER 11, 2022

While we head into another holiday peak season, it’s clear change from the back end needs to happen in order to keep up with consumer demands on the front end. Instead of shipping full cases of the same SKU to stores, now workers have to put together individual orders of random sets of items in quantities of just one or two at a time.

Operations 246

Operations Improvements Supplies Fulfillment 246

Kissmetrics

MAY 28, 2021

It brings a lot of benefits to e-commerce businesses that offer worldwide or international shipping. You can serve multiple areas or ship products internationally or worldwide. How do you attract traffic from consumers based on a particular location? More consumers have shifted to e-commerce because it is fast and convenient.

SEO 338

SEO eCommerce Information Consumer 338

Retail TouchPoints

SEPTEMBER 22, 2023

While consumers still make plenty of online purchases, analysts expect ecommerce sales to grow more moderately in the near term compared to the past few years. Meanwhile, consumers return to brick-and-mortar stores and seek omnichannel experiences. 92% of consumers shop elsewhere to save on shipping , leading to cart abandonment.

Shipping Costs 264

Shipping Costs Omnichannel Supplies Shipping 264

Retail TouchPoints

NOVEMBER 18, 2024

“I always look at processes to understand them from a consumer standpoint, asking, ‘What is friction? Moreno has helped build and scale the True Classic customer support team, social media moderation team, and consumer insights team, equating to a single unit of nearly 20 employees. What is causing a pain point?

Shipping Costs 147

Shipping Costs Social Media Fulfillment Customer 147

Retail TouchPoints

JULY 5, 2022

A lot of the pain points that we’re seeing are in the inventory side, but against that backdrop we’re going to see a steely-eyed focus on improving profitability in stores and digital channels.”. We’ve gotten very good at optimizing, merchandising, understanding the ebb and flow and consumer demand in those physical stores.

Shipping Costs 323

Shipping Costs eCommerce Retail Merchant Services 323

lateshipment

MARCH 3, 2025

It provides a hassle-free return process for consumers, which is a huge plus for better customer satisfaction. Returns management plays a major role in handling product returns, and a well-designed returns system can improve a company’s returns and customer experiences. You can then issue your customers a refund or store credit.

Management 130

Management Shipping Costs eCommerce Shipping Labels 130

Retail TouchPoints

JULY 12, 2024

On the other hand, traditional retailers must reinvent their playbook to keep up with a customer experience driven by tech that evolves quickly enough to meet consumers’ rising expectations. Second is that most customers ( 73% ) will jump ship and switch brands after just a single bad experience.

Customer Loyalty 286

Customer Loyalty Customer Shipping Costs Shipping 286

Retail TouchPoints

MARCH 27, 2025

One area that may drastically improve consumers satisfaction with customer service: AI-powered bots that can act as a shoppers own personal concierge service. Some bots incorporate customer context, but many place consumers into a frustrating maze of irrelevant, pre-programmed replies. Most chatbots cant keep up.

Payment Services 147

Payment Services Multi-channel Customer Experience Shipping Costs 147

lateshipment

NOVEMBER 21, 2024

The truth of shipping becoming a defining factor in the customer experience, especially during the holidays, cannot be stressed enough. Consumers expect holiday gifts to be delivered quickly, with 29% expecting delivery within 23 days. Frequent Challenges of Holiday Shipping 1. Heres how: 1.

Shipping Costs 130

Shipping Costs eCommerce Shipping Gifts 130

Retail TouchPoints

SEPTEMBER 18, 2023

With new services like Supply Chain by Amazon and Amazon Shipping joining existing offerings such as FBA and Amazon Lending, Amazon is firmly positioning itself more and more as a tech-powered service company and less and less as a retailer.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

Retail TouchPoints

JULY 15, 2022

Over a four-week period, Build-A-Bear turned its store locations into micro-fulfillment centers so it could maintain store operations, keep associates working and create a bright spot for consumers navigating uncertainty and stress. Creating Joy Amid Uncertainty. We love the feedback that says ‘Hey, I was able to do this.

Omnichannel 306

Omnichannel Shipping Costs Fulfillment Gifts 306

Retail TouchPoints

APRIL 26, 2024

In today’s market landscape, ethical, political and environmental considerations increasingly sway consumer purchasing decisions, particularly when it comes to packaging. From exaggerated health claims to misleading descriptions of ingredients, deceptive labeling erodes consumer trust and undermines brand credibility.

Consumer 162

Consumer Shipping Costs Shipping Supplies 162

Retail TouchPoints

MAY 2, 2022

Consumers have started taking sustainability into account when deciding what to buy and where to buy it. This is especially true for younger consumers: some 75% of millennials say they consider sustainability when making a purchase. Over the past seven years, there has been a 71% increase in online searches for sustainable goods.

eCommerce 334

eCommerce Shipping Costs B2B Clothing 334

Groove

OCTOBER 6, 2020

Perform Group wanted to improve their customers’ online shopping experience. They also hoped to decrease the amount of manual ship week entry and web transaction errors that consumed internal resources. It also decreases the time it takes for the Curtain Call team to manually update ship weeks in the CMS. The Solution.

BigCommerce 363

BigCommerce Operations Magento B2B 363