Retail TouchPoints

FEBRUARY 12, 2025

The retail industry has been quick to embrace new technologies for customer engagement especially during the pandemic, when the shift from brick-and-mortar to online retail became critical. However, there remains a gap on the security side.

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Retail Technology Supplies Operations 277

Retail TouchPoints

FEBRUARY 26, 2025

A recent study found that three-quarters of consumers will avoid a brand after a cybersecurity issue, and more than 40% assume that brands are to blame when an incident occurs. Another survey of online consumer attitudes found that 84% wont go back to an ecommerce site after a fraud experience there.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

Forrester eCommerce

JANUARY 29, 2020

For years, retailers have been told that they must engage with the titans as that is where consumers are spending more time. Consumers however actually engage less with ads […]. Four technology companies – Apple, Amazon, Alphabet (Google), and Facebook – have a collective market capitalization of more than $3 trillion.

Retail 290

Retail Technology Consumer Marketing 290

Wiser

APRIL 9, 2025

The Importance of Capturing Consumer Choices Every moment a consumer decision is not influenced in your favor, it represents a vulnerability. This report explores the five core pillars that are essential for capitalizing on every consumer moment and improving your outcomes.

Consumer 78

Consumer eCommerce Food and Beverages Channel 78

BigCommerce

MAY 4, 2018

From workshops and boot camps to hearing from industry leaders you often read about in the news, these are the IRCE 2018 moments that aren’t to be missed. IRCE – the Internet Retailer Conference & Exhibition – is an annual event held in June in Chicago, Illinois. Traditionally B2B retailers are going direct to consumer.

Workshop 419

Workshop Presentation eCommerce Merchant Services 419

Retail TouchPoints

MAY 4, 2022

In this role, Haynor will guide future growth with efficient supply chain management and manufacturing as Purple fortifies its business through direct-to-consumer online channels, traditional retail partners, third-party online retailers and owned retail showrooms.

Supplies 277

Supplies Online Retail Operations Channel 277

Retail TouchPoints

APRIL 9, 2025

That selection, combined with the speed and convenience of its vanguard Prime membership program, has produced a gravitational pull that consumers and brands have found hard to resist. I’m into industrial-style decor that makes a statement, nothing too traditional or painted. Maybe a geometric design, minimalist piece.

Customer 147

Customer Arts Accessories Consumer 147

Retail TouchPoints

MARCH 19, 2021

The retail world is experiencing a significant change in how consumers are interacting with their brands. In 2020, the growth in online sales has accelerated to reach levels not expected until 2022 due to the pandemic. In the U.S. alone, ecommerce sales are expected to reach $794 billion, an increase of 32.4% over last year.

Consumer 260

Consumer Retail Customer Experience Banking 260

Retail TouchPoints

JANUARY 4, 2021

In the coming years, this booming online retail industry is set to be revolutionised by high-performance technology that’s more commonly associated with video games than digital shopping: implementing high render 3D graphics is one of the driving forces. Opportunity is coming — and you don’t want to be left behind.

Retail 317

Retail Merchant Services Online Retail Department Stores 317

Retail TouchPoints

MARCH 7, 2025

Even though more than half ( 56% ) of retailers surveyed by KPMG completed a major payments modernization program within the past year, even more 83% already are modernizing their payment infrastructure, or are planning to do so in the new future. Consumer and Retail Leader at KPMG in an interview with Retail TouchPoints.

Payment Services 138

Payment Services Retail POS Fulfillment 138

Retail TouchPoints

MAY 27, 2024

Satisfaction is the gauge that retailers use to measure their performance. Positively, 73% of online shoppers say they received good or excellent customer service from online retailers. Online shoppers embrace online retailer customer service; half interact at least monthly.

Customer 285

Customer Live Chat Social Media eCommerce 285

Retail TouchPoints

JULY 22, 2021

The retail industry is widely accepted as one of the leading economic indicators. When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. Lately, the retail sector was shaken by the COVID-19 pandemic.

eCommerce 306

eCommerce Retail Payment Services Social Media 306

Retail TouchPoints

APRIL 5, 2024

Gaming companies, more specifically iGaming companies, have undertaken strategies that could help retailers that mimic those practices improve their game, and their profitability. Meanwhile, online casino gamers spend about three hours per day immersed in the activity.” Contrast that to retail. About four in five U.S.

Retail 312

Retail Games Multi-channel Leisure 312

Optimizely

MAY 15, 2018

It’s almost time for the Internet Retailer Conference & Exhibition , AKA IRCE — the massive ecommerce conference with the largest expo hall in the industry. In 2017, the Top 1000 online retailers in North America collectively increased online sales by 18.5%, and ecommerce accounted for 49% of retail industry growth.

Internet Retail 321

Internet Retail Magazine eCommerce Customer Retention 321

Retail TouchPoints

AUGUST 26, 2022

million for selling consumers’ personal information without informing them first and not processing customer requests to opt out of sale of their data, in violation of the California Consumer Privacy Act (CCPA). Follow the law, do right by consumers, and process opt-out requests made via user-enabled global privacy controls.”.

Information 298

Information Consumer Recommendation Online Retail 298

Retail TouchPoints

JANUARY 12, 2024

For online retailers that want to stay relevant and competitive, it’s important to stay on top of the latest trends and strategies. The value of social commerce continues to grow rapidly and is shaping the future of online retail. Social commerce value will keep on growing.

Social Media 320

Social Media Beauty and Health Multichannel eCommerce 320

Elsner

MARCH 16, 2020

It has already stirred the travel and tourism industry, sports industry, and many more. Is it bothering the eCommerce Industry too? Let’s see the highlights on the situation of the eCommerce industry. It is a medium that brings the consumer closer to the products and services that they can’t find or get nearby.

eCommerce 145

eCommerce eCommerce Marketing Supplies eCommerce Platforms 145

Retail TouchPoints

SEPTEMBER 24, 2024

Nearly three of every 10 purchases by American consumers will be made online as the end of this decade nears, according to projections from Forrester in its U.S. Online Retail Forecast, 2024 to 2029. The research and technology firm projects that online U.S. retail sales will increase from $1.2

Reference 284

Reference Automotive Consumer Electronics Online Retail 284

Retail TouchPoints

MARCH 31, 2022

What this means is that consumers aren’t following the pathways on which our research and marketing models have been based for decades. The right consumer insights gleaned from the right individuals is critical in advising brands on exactly where they can most effectively intersect with their audiences during the purchase journey.

Marketing 279

Marketing Online Retail Information Consumer 279

Retail TouchPoints

JUNE 19, 2023

Impulse spending accounts for a sizable chunk of retail revenue. In our research, consumers reported that between 13% and 22% of their total bill in stores was made up of impulse items, depending on the type of retailer shopped. Consumer demand is there, but are the products they want on the shelves?

Online Retail 276

Online Retail Hobbies Department Stores Social Media 276

Retail TouchPoints

JUNE 12, 2020

It’s safe to say that the retail industry is going through a revolution. In the world of e-Commerce, Amazon is continually seen as the industry leader, but recently Google has been flexing its retail muscles by opening its shopping platform to advertisers.

eCommerce 289

eCommerce Consumer Operations Channel 289

Retail TouchPoints

JUNE 8, 2020

So the good news for consumers is that while it’s technically possible for fraudsters to steal the data from a nearby person’s NFC-enabled card using a portable reader, it’s not a practical strategy for fraudsters because anyone getting that close to another person in public right now is going to immediately raise suspicion.

Payment Services 226

Payment Services Consumer Vend Point of Sale 226

Retail TouchPoints

SEPTEMBER 22, 2021

consumers to online shopping channels since March 2020, fundamentally changing the way people shop for consumer packaged goods (CPG). CPG consumers are becoming accustomed to shopping for products based on common needs-based search terms like keto, paraben-free or low sugar. Consumer Demands are Evolving.

Omnichannel 262

Omnichannel Consumer Online Retail Customer Experience 262

Retail TouchPoints

JANUARY 2, 2024

With the decline in high street spending and increased online competition from ecommerce stores, companies in the retail space need to be effectively innovating to keep up. Use Existing Data and Research to Find New Revenue Streams Launching a new revenue stream can be costly, risky and time-consuming.

Improvements 282

Improvements Retail Mobile Customer Experience 282

Retail TouchPoints

JANUARY 3, 2022

As early as February 2021, industry analysts predicted the year’s holiday ecommerce sales would climb to $206.88 of all holiday retail revenue and representing an 11.3% The exponential growth happening across the ecommerce landscape translates to major gains for online retail brands.

Merchant Services 279

Merchant Services Customer Retail Customer Experience 279

Retail TouchPoints

MAY 27, 2022

While customers are gaining benefits from easier access and smarter online commerce with friendly features, the real action is happening behind the scenes. Front-of-house retail starts deep in the backend with CPG companies compiling large amounts of data. Understanding the Consumer Journey. government systems.

Shipping Costs 336

Shipping Costs Multi-channel Technology Information 336

BigCommerce

SEPTEMBER 12, 2017

Conducting high-level research into who buys what, when and why, with regards to Americans shopping online, can be costly and time-consuming — which is why we’ve done it for you. When shopping online, nearly half (48%) of online purchasers first turn to a mass commerce marketplace. 6%) than Baby Boomers and Seniors.

eCommerce 420

eCommerce Beauty and Health Customer Social Media 420

Retail TouchPoints

JANUARY 31, 2023

Three years after the pandemic upturned the grocery industry, omnichannel chain H-E-B has regained its leadership position as the top U.S. grocery retailer from Amazon , with Costco following closely behind in second place, according to the sixth annual Dunnhumby Retailer Preference Index (RPI). As a result, there are 9.4

Omnichannel 298

Omnichannel Consumer Supplies Retail 298

Retail TouchPoints

FEBRUARY 7, 2023

Macroeconomic forces — from inflation to corporate layoffs and the unknown impacts of a recession — are creating uncertainty throughout the retail industry. Of note, consumers (especially Gen Z and young millennials ) are “more knowledgeable and choosy” and are clamoring for unique products and experiences.

Payments 290

Payments Omnichannel Payment Services Consumer 290

Retail TouchPoints

NOVEMBER 5, 2021

Inevitably, with increased spend comes increased competition from new and growing online retailers. Add to that the supply chain issues that have exacerbated online retailers’ bottom line this year, and you’ve got quite the challenge. Most notably, you may have heard of a “cookieless” future. Enter content marketing.

Social Media 306

Social Media Marketing Shipping Costs SEO 306

Retail TouchPoints

JUNE 14, 2021

The NRF has high hopes for the retail industry as we emerge from the pandemic and shoppers return to in-person experiences. As they do, corporate responsibility is expected to once again take the spotlight, according to panelists on the State of Retail and the Consumer 2021 webinar.

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Webinar Retail Consumer Operations 279

Retail TouchPoints

JUNE 27, 2023

There’s a lot of talk about artificial intelligence these days, with countless posts about how it’s changing consumer expectations , influencing operations and transforming entire industries. But is there anything your retail business can do to profit from AI? ” And early adopters stand to benefit significantly.

eCommerce 279

eCommerce Multi-channel Multichannel Channel 279

Retail TouchPoints

JUNE 22, 2021

As a result of the COVID pandemic, the digital experience has become more important for almost every industry over the last year. According to a recent report from Shopify, in Q1 2020 the ecommerce industry saw the equivalent of 10 years of growth in just 90 days. According to Shopify’s data, online retail will grow at a CAGR of 8.1%

eCommerce 243

eCommerce Mobile Online Retail Shopify 243

Retail TouchPoints

JULY 22, 2024

Ecommerce has undergone a remarkable transformation in recent years, and warehouses must consistently deliver a seamless, end-to-end consumer experience to remain competitive in this evolving market. His expertise and leadership in navigating the enterprise and B2B industry have led Logiwa to grow exponentially since its inception in 2017.

Fulfillment 277

Fulfillment Shipping Costs Management B2B 277

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. Soon, they’ll need to find ways to make in-store shopping as convenient as online ordering. Listen to the session on demand.

Consumer 189

Consumer Payment Services Fulfillment Multi-channel 189

Retail TouchPoints

MAY 8, 2024

This is true both for the data used by the AI tool developer to pre-train the AI tools used by the retailer, and for data ingested, used or shared by the retailer through its own use of the tool. The potential utility of biometric data to retailers is wide-ranging. In late 2023, the U.S. In December 2023, the U.S.

Payment Services 298

Payment Services Retail Outdoor Technology 298

Retail TouchPoints

SEPTEMBER 18, 2023

This holiday season, though prices are still high and purse strings remain tightened, there’s slightly more stability inherent in the current retail environment that will bring more clarity to the numbers. Retailers will leverage this moment to focus on operational efficiencies and consumer connection.

Retail 326

Retail Gifts Recommendation Consumer 326