Retail TouchPoints

OCTOBER 17, 2023

The Vitamin Shoppe will update its point-of-sale and promotions capabilities chainwide with solutions from Jumpmind. The retailer will deploy Jumpmind Commerce, a cloud-native, mobile-first POS solution, and Jumpmind Promote, for unified promotions across both physical and digital experiences.

POS 268

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Retail TouchPoints

JUNE 3, 2020

COVID-19 has accelerated the contactless revolution: 84% of Americans ( 77% among global consumers) now expect to increase their use of touchless technologies to avoid physical contact for the remainder of the pandemic, with 55% ( 63% globally) planning to continue doing so afterward, according to a survey by Capgemini.

Mobile 295

Mobile Payment Services Technology POS 295

Retail TouchPoints

DECEMBER 26, 2024

For consumers, grocery shopping has become a multi-location event, with shoppers visiting an average of 5.2 This grocery hopping trend has become especially prevalent thanks to consumer-friendly technology like curbside pickup, home delivery and online ordering. stores to cross every item off their lists.

Technology 251

Technology Games Customer Experience POS 251

Retail TouchPoints

JULY 7, 2022

Destination retailer Event Network — which operates gift shops for aquariums, zoos, museums, science centers, botanical gardens and other cultural attractions — has upgraded to a mobile point-of-service (POS) system and adopted a new cloud infrastructure as it continues its digital transformation.

POS 278

POS Gifts Events Mobile 278

BigCommerce

SEPTEMBER 14, 2018

Thinking of dipping your toes into the direct to consumer waters? In fact, according to IAB’s popular new study, The Rise of the 21st Century Brand Economy, the future of retail growth comes from direct consumer relationships. Today we’ll explore five essential elements your brand needs to know for going direct to consumer.

Consumer 305

Consumer Shipping Costs Merchant Services Games 305

BigCommerce

DECEMBER 19, 2017

Consumers shop more and more across a variety of devices and channels. Retailers continually optimize their sales channels to deliver more seamless consumer experiences. The method in which consumers shop is continually evolving. Some estimates project that global ecommerce sales will reach $4 trillion by the year 2020.

Merchant Services 337

Merchant Services Presentation Payments Payment Services 337

Retail TouchPoints

AUGUST 11, 2023

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. For instance, most consumers are willing to tip at restaurants for table service and food delivery.

Consumer 240

Consumer Payment Services Point of Sale POS 240

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

Webinar 289

Webinar Consumer Payments Marketing 289

Retail TouchPoints

MARCH 21, 2022

Now more than ever, it is critical for us at Sephora to be able to adapt to the quickly changing retail environment, and that’s especially important at the point of sale,” said Sree Sreedhararaj, SVP and CTO at Sephora in a statement.

Technology 246

Technology POS Mobile Point of Sale 246

Retail TouchPoints

MAY 30, 2024

Fortunately, the shift toward diverse checkout options and digital receipts has fostered new touch points for retailers looking to make a memorable impact. In fact, 53% of shoppers under 45 years old prefer self-checkout options , and 89% of consumers of any age like the idea of a digital receipt. Developing a feedback loop.

Point of Sale 289

Point of Sale Customer Experience Payment Services Magazine 289

Retail TouchPoints

OCTOBER 11, 2022

The store is quite busy, so you flag down a salesperson and they help you check out from a mobile point-of-sale (POS) system. You decide to mobile order via your iPhone, so the latte is waiting for you as soon as you arrive. How secure are these mobile devices? This alarming research leads to a few questions.

POS 278

POS Payment Services Retail Mobile 278

Retail TouchPoints

JUNE 8, 2020

Virtually all recent smartphones come with NFC built in, so you can use a mobile wallet to pay with your phone without ever touching a terminal. How can consumers stay safe while using contactless payments? banks now offer NFC-enabled credit cards, although you may have to request one specifically.

Payment Services 226

Payment Services Consumer Vend Point of Sale 226

Retail TouchPoints

JULY 3, 2023

As consumers, we’ve learned how to adjust to and enjoy new shopping formats. Many of us have become experts at navigating an ecommerce site in seconds, and some of us may even pay for groceries via mobile apps on our smartphones. And these functions can be seamlessly incorporated across touch points.

Consumer 275

Consumer Omnichannel Retail Technology 275

Retail TouchPoints

AUGUST 5, 2024

But a legacy point-of-sale (POS) system that lacked any kind of mobile functionality tied too many associates to cash wrap workstations — a major source of inefficiency during ongoing labor shortages in retail. Installing efficient mobile technology doesn’t just meet short-term employee needs.

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POS Shipping Costs Point of Sale Mobile 264

Mi9

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention. With mPOS, sales associates are not bound by a traditional checkout counter.

Payment Services 52

Payment Services POS Mobile Shipping Costs 52

Retail TouchPoints

AUGUST 22, 2023

Associates will need to install the mobile Point of Sale App on their iPhones to use it. Giving consumers the ability to simply tap-and-go is very exciting,” said Max Neukirchen, Global Head of Payments and Commerce Solutions at J.P. Morgan Payments in a statement.

Merchant Services 246

Merchant Services Payment Services Point of Sale Mobile 246

Retail TouchPoints

SEPTEMBER 4, 2024

Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them. Case in point: one study found that a staggering 76% of consumers will stop doing business with a company after just one poor experience.

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Omnichannel Retail Point of Sale Technology 298

Retail TouchPoints

OCTOBER 10, 2023

Despite global economic concerns, consumer spending has remained robust throughout 2023, and retailers are looking forward to a blockbuster Q4 full of holiday spending. eMarketer expects retail mobile commerce sales to account for 43.4% of total retail ecommerce sales in 2023. For retailers, however, mobile is messy.

Mobile 264

Mobile Retail Social Media Payment Services 264

BigCommerce

SEPTEMBER 5, 2018

consumers, with 64% of survey respondents indicating that their primary motivation for shopping on the day after Black Friday was to support their local community. Is your small business mobile-friendly? If not, you may be missing out on sales. The unofficial shopping holiday now has 70% awareness amongst U.S.

Small Business Retail 399

Small Business Retail Social Media Shipping Costs Mobile 399

Retail TouchPoints

APRIL 11, 2024

But while AI is already delivering big changes to retailers’ bottom lines, it hasn’t yet truly transformed the way consumers shop. Retailers are readying auto-shopping bots that allow consumers to enter very detailed preferences (styles, brands, materials, sizes, prices, etc.) That will happen this year.

Retail 290

Retail Mobile Consumer Recommendation 290

RetailMinded

SEPTEMBER 21, 2021

Did you know that point of sale systems date back to 1879 when the first one was invented by American shopkeeper James Ritty. Recent advancements include front end and back end responsibilities merging with ease, cloud based efforts supporting both in-store and online purchases, and mobile becoming increasingly popular to manage POS.

Point of Sale 98

Point of Sale POS Merchant Services Payment Services 98

Retail TouchPoints

DECEMBER 16, 2022

As the world recovers from the pandemic and consumers return to the high street, retailers are eager to capitalize on the increased footfall by providing an exceptional in-store experience. With retailers grappling with the labor shortage, alternative solutions must be sought to mitigate any negative impact on in-store sales.

Technology 278

Technology Payment Services Retail POS 278

Retail TouchPoints

FEBRUARY 6, 2023

How will consumers and markets respond? It turns out that enabling consumers to seamlessly move back and forth between physical and digital channels is pretty hard to pull off. Stores as multi-purpose hubs — Transitioning from legacy to next-generation point-of-sale systems was a tech priority for 79% of the retail executives surveyed.

Payment Services 288

Payment Services Omnichannel POS Retail 288

Retail TouchPoints

SEPTEMBER 13, 2024

This is arguably in no small part driven by consumers’ desire for enhanced personalization and convenience , as well as their growing digital prowess as technology becomes increasingly embedded in their daily lives. From a consumer perspective, connected in-store capabilities offer tailored experiences.

Payments 287

Payments Payment Services Retail Omnichannel 287

Retail TouchPoints

AUGUST 11, 2020

The third-party vendors will ship the products directly to the consumers’ homes. NFC uses a radio frequency field to transmit data between a mobile device and PIN pad, eliminating physical contact. The pilot includes the acceptance of Apple Pay, Google Pay, Samsung Pay, Fitbit Pay, mobile banking apps and contactless chip cards.

Shipping Costs 289

Shipping Costs Shipping Merchant Services eCommerce 289

Retail TouchPoints

AUGUST 25, 2020

Since China is several months ahead of the rest of the world in both its pandemic outbreak and recovery, we have been paying close attention to how retailers in China responded during and after the crisis, how Chinese consumer behavior has changed since the pandemic, and how retailers are adapting to these new consumer habits.

Payment Services 306

Payment Services Retail Social Media Payments 306

Retail TouchPoints

JULY 10, 2024

The ability to gather information from mobile app sales, social media and points of sale may be especially helpful for understanding a brand’s relationship to the customer, and the Gen Z cohort more specifically. At the same time, these platforms also directly influence consumer perceptions.

Retail 261

Retail Social Media Point of Sale Information 261

Retail TouchPoints

MAY 27, 2022

As consumer appliances grow ever more sophisticated, it can be a challenge for retail salespeople to stay up to speed on every high-tech element blinking, beeping and buzzing in the latest washing machine or dryer — but it’s essential. The 10 stores where associates received the mobile-delivered training saw a 26.2%

Electronics 289

Electronics Consumer Electronics Games Point of Sale 289

Retail TouchPoints

JANUARY 11, 2021

As part of the ONE RETAIL approach, we combine a variety of consumer journeys into one and put our smartphone app at the center of the entire shopping process,” explained Ekaterina Sokolova, CFO of M.Video Eldorado Group in an interview with Retail TouchPoints. “We Machine Learning-Powered Analytics Now Central to Demand Forecasting.

Electronics 301

Electronics Payment Services Retail Mobile 301

Retail TouchPoints

AUGUST 20, 2021

Brown noted that although many retailers have done well with online during this period, consumers are expressing a desire to go back to stores and are seeking greater integration between these experiences. Store As Media’ Drives Tangible Benefits for Retailers, Brands and Consumers.

Retail 325

Retail Consumer Supplies Webinar 325

Retail TouchPoints

JULY 5, 2023

As the online payments industry continues to evolve, new digital wallet solutions, such as mobile payment apps and e-wallet platforms, are becoming increasingly popular and reshaping the way consumers transact. 4 Pros of Digital Wallets Some of the advantages of digital wallet payment options include: 1.

Merchant Services 279

Merchant Services Payment Services Payments Retail 279

Retail TouchPoints

JULY 9, 2024

The retailer is in the midst of rolling out new next-generation store technology, including new point-of-sale (POS) hardware and software, as well as upgrading its stores’ WiFi and network bandwidth. We’re also going mobile-first; it will help during peak times to have cashiers walking around with mobile devices to check out customers.

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POS Department Stores Payment Services Point of Sale 279

Retail TouchPoints

DECEMBER 13, 2023

Google Pay will make buy now, pay later (BNPL) options available for online and mobile payments in the U.S. BNPL got a boost as consumers worldwide grappled with inflation, and experts identified multiple BNPL growth opportunities in August 2022. YoY and $2.5 billion more than last year, according to data from Adobe Analytics.

Merchant Services 277

Merchant Services Payment Services Mobile Payments Mobile 277

Retail TouchPoints

JUNE 28, 2023

“For example, fitting room technology, where you can access inventory in real time and check out right through the platform has to somehow end up back at the point of sale, on the website, the mobile app and everywhere else. All transaction elements and devices need to know about that product and about the consumer.”

Technology 288

Technology Consumer Mobile Operations 288

Retail TouchPoints

MARCH 2, 2021

consumers are using some type of contactless payments during the pandemic — with 85% using contactless cards at grocery stores. As these types of frictionless technology become more advanced, reliable and genuinely helpful, consumer appeal grows, and any lingering doubts retailers hold about implementation fade.

Payment Services 299

Payment Services Customer Experience Technology Mobile 299

Retail TouchPoints

FEBRUARY 21, 2023

5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. Omnichannel solutions that leverage intelligent displays, QR codes and consumer profiles can provide extreme personalization. Tractor Supply Co.

Sporting Goods 264

Sporting Goods Payment Services Retail Supplies 264

Retail TouchPoints

SEPTEMBER 4, 2024

Experiential Retail to Redefine Consumer Engagement The future of retail lies in transforming stores into engaging environments that captivate customers beyond traditional shopping. Stores are no longer just a point of sale; they must be vibrant interactive environments that foster a community.

Retail 264

Retail Banking Supplies Mobile 264