Retail TouchPoints

MAY 30, 2024

Fortunately, the shift toward diverse checkout options and digital receipts has fostered new touch points for retailers looking to make a memorable impact. In fact, 53% of shoppers under 45 years old prefer self-checkout options , and 89% of consumers of any age like the idea of a digital receipt. Developing a feedback loop.

Point of Sale 265

Point of Sale Customer Experience Payment Services Magazine 265

Korona

JANUARY 26, 2023

Despite the sheer diversity of all these channels, one crucial tool can synchronize sales and customer data across these platforms: POS software. Point of sales for multichannel retailers has specific features you need to look for. Now, retailers can use inventory management through their point of sale system.

Point of Sale 52

Point of Sale Payment Services Multichannel Payments 52

Retail TouchPoints

JUNE 3, 2020

COVID-19 has accelerated the contactless revolution: 84% of Americans ( 77% among global consumers) now expect to increase their use of touchless technologies to avoid physical contact for the remainder of the pandemic, with 55% ( 63% globally) planning to continue doing so afterward, according to a survey by Capgemini.

Mobile 237

Mobile Payment Services Technology POS 237

Retail TouchPoints

MARCH 21, 2022

Now more than ever, it is critical for us at Sephora to be able to adapt to the quickly changing retail environment, and that’s especially important at the point of sale,” said Sree Sreedhararaj, SVP and CTO at Sephora in a statement.

Technology 225

Technology POS Mobile Point of Sale 225

Retail TouchPoints

AUGUST 5, 2024

But a legacy point-of-sale (POS) system that lacked any kind of mobile functionality tied too many associates to cash wrap workstations — a major source of inefficiency during ongoing labor shortages in retail. Installing efficient mobile technology doesn’t just meet short-term employee needs.

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POS Shipping Costs Point of Sale Mobile 252

Retail TouchPoints

JULY 3, 2023

As consumers, we’ve learned how to adjust to and enjoy new shopping formats. Many of us have become experts at navigating an ecommerce site in seconds, and some of us may even pay for groceries via mobile apps on our smartphones. And these functions can be seamlessly incorporated across touch points.

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Consumer Omnichannel Retail Technology 234

iVend

MARCH 20, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. Mobile POS System iVend mobile POS takes service to customers in the aisle. Mobile POS System iVend mobile POS takes service to customers in the aisle. Sell anywhere.

POS 52

POS Mobile Payment Services Point of Sale 52

Retail TouchPoints

SEPTEMBER 4, 2024

Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them. Case in point: one study found that a staggering 76% of consumers will stop doing business with a company after just one poor experience.

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Omnichannel Retail Point of Sale Technology 277

Retail TouchPoints

AUGUST 22, 2023

Associates will need to install the mobile Point of Sale App on their iPhones to use it. Giving consumers the ability to simply tap-and-go is very exciting,” said Max Neukirchen, Global Head of Payments and Commerce Solutions at J.P. Morgan Payments in a statement.

Merchant Services 237

Merchant Services Payment Services Point of Sale Mobile 237

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

In the face of unprecedented and challenging market disruptions, forward-thinking retailers are turning to mobile POS systems to maximize productivity and profits. Mobile POS enables a convenient and seamless customer experience, giving store associates more tools to help shoppers at the moment, wherever they are.

Payment Services 73

Payment Services POS Mobile Operations 73

Retail TouchPoints

OCTOBER 11, 2022

The store is quite busy, so you flag down a salesperson and they help you check out from a mobile point-of-sale (POS) system. You decide to mobile order via your iPhone, so the latte is waiting for you as soon as you arrive. How secure are these mobile devices? This alarming research leads to a few questions.

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POS Payment Services Retail Mobile 259

Retail TouchPoints

NOVEMBER 12, 2024

1WorldSync’s 2024 Consumer Product Content Benchmark report revealed that 64% of shoppers have scanned a QR code on a product while shopping in-store. Reshaping Holiday Shopping Behaviors QR codes adorn product tags, shelf displays and even staff badges, transforming every surface into an interactive touch point. The result?

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Gifts Magazine Information Social Media 231

Retail TouchPoints

OCTOBER 10, 2023

Despite global economic concerns, consumer spending has remained robust throughout 2023, and retailers are looking forward to a blockbuster Q4 full of holiday spending. eMarketer expects retail mobile commerce sales to account for 43.4% of total retail ecommerce sales in 2023. For retailers, however, mobile is messy.

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Mobile Retail Social Media Payment Services 242

Retail TouchPoints

SEPTEMBER 13, 2024

This is arguably in no small part driven by consumers’ desire for enhanced personalization and convenience , as well as their growing digital prowess as technology becomes increasingly embedded in their daily lives. From a consumer perspective, connected in-store capabilities offer tailored experiences.

Payments 238

Payments Payment Services Retail Omnichannel 238

Mi9

APRIL 14, 2021

The health crisis is accelerating the transformation of physical points of sale. With the development of e-commerce, consumers can buy anything, anywhere, anytime. The adaptation of point of sale networks to the health crisis takes several forms, depending on the brand.

Point of Sale 52

Point of Sale Supplies Management eCommerce 52

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

Webinar 265

Webinar Consumer Payments Marketing 265

Retail TouchPoints

JULY 10, 2024

The ability to gather information from mobile app sales, social media and points of sale may be especially helpful for understanding a brand’s relationship to the customer, and the Gen Z cohort more specifically. At the same time, these platforms also directly influence consumer perceptions.

Retail 226

Retail Social Media Point of Sale Information 226

Retail TouchPoints

JUNE 8, 2020

Virtually all recent smartphones come with NFC built in, so you can use a mobile wallet to pay with your phone without ever touching a terminal. How can consumers stay safe while using contactless payments? banks now offer NFC-enabled credit cards, although you may have to request one specifically.

Payment Services 207

Payment Services Consumer Vend Point of Sale 207

Retail TouchPoints

APRIL 11, 2024

But while AI is already delivering big changes to retailers’ bottom lines, it hasn’t yet truly transformed the way consumers shop. Retailers are readying auto-shopping bots that allow consumers to enter very detailed preferences (styles, brands, materials, sizes, prices, etc.) That will happen this year.

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Retail Mobile Consumer Recommendation 272

Retail TouchPoints

SEPTEMBER 4, 2024

Experiential Retail to Redefine Consumer Engagement The future of retail lies in transforming stores into engaging environments that captivate customers beyond traditional shopping. Stores are no longer just a point of sale; they must be vibrant interactive environments that foster a community.

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Retail Banking Supplies Mobile 242

Retail TouchPoints

OCTOBER 27, 2024

They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services.

Social Media 299

Social Media Magazine Consumer Payment Services 299

GetElastic

MAY 14, 2020

While consumers are arguably more tolerant of slow lines under present conditions, physical distancing poses more checkout challenges. Mobile self-checkout: a promising solution. Conditioned by weeks to months of "new normal" retail experiences, consumers will be more conscious of social distancing and protective measures.

Mobile 113

Mobile Merchant Services Payment Services POS 113

BigCommerce

SEPTEMBER 14, 2018

Thinking of dipping your toes into the direct to consumer waters? In fact, according to IAB’s popular new study, The Rise of the 21st Century Brand Economy, the future of retail growth comes from direct consumer relationships. Today we’ll explore five essential elements your brand needs to know for going direct to consumer.

Consumer 305

Consumer Shipping Costs Merchant Services Games 305

Retail TouchPoints

JULY 9, 2024

The retailer is in the midst of rolling out new next-generation store technology, including new point-of-sale (POS) hardware and software, as well as upgrading its stores’ WiFi and network bandwidth. We’re also going mobile-first; it will help during peak times to have cashiers walking around with mobile devices to check out customers.

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POS Department Stores Payment Services Point of Sale 273

Ecommerce Platforms

MAY 3, 2019

If I want to see my retail business flourish, I must be shrewd on how I handle mobile transactions. Well, AiPOS in partnership with StoreKit makes it possible via Divido, a global consumer financing solution. The point of sale is robust and mighty. As a merchant, this is the question which ultimately comes up.

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Point of Sale Merchant Services Payment Services Shipping Costs 80

365 Retail

FEBRUARY 1, 2024

This, however, is a different consumer. With such habits, the smallest friction in the purchase journey can leave a sour taste in the consumer’s mouth. SoftPoS or Software Point of Sale is a software solution that can turn almost any mobile device into a payment terminal. SoftPoS – What and why?

Payment Services 52

Payment Services Merchant Services Consumer Banking 52

Retail TouchPoints

DECEMBER 13, 2023

Google Pay will make buy now, pay later (BNPL) options available for online and mobile payments in the U.S. BNPL got a boost as consumers worldwide grappled with inflation, and experts identified multiple BNPL growth opportunities in August 2022. YoY and $2.5 billion more than last year, according to data from Adobe Analytics.

Merchant Services 247

Merchant Services Payment Services Mobile Payments Mobile 247

Retail TouchPoints

AUGUST 18, 2023

It strengthens long-term relationships with shoppers and encourages interaction between the consumers and their most loved brands. Maximizing Mobile Personalizing the user experience to enhance customer loyalty is more achievable today than ever before. They want convenient offers tailored to their interests, preferences and needs.

Customer Loyalty 236

Customer Loyalty Customer Food and Beverages Marketing 236

RTP blog

SEPTEMBER 18, 2017

So you go to the retailer’s app or mobile site, scan the barcode and find the sweater in your size. This may sound futuristic, but this scenario is possible today largely because of the power and growing ubiquity of mobile. American consumers spend an average of five hours a day on their mobile devices.

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Merchant Services Multi-channel PayPal Mobile 300

Retail TouchPoints

DECEMBER 16, 2022

As the world recovers from the pandemic and consumers return to the high street, retailers are eager to capitalize on the increased footfall by providing an exceptional in-store experience. With retailers grappling with the labor shortage, alternative solutions must be sought to mitigate any negative impact on in-store sales.

Technology 266

Technology Payment Services Retail POS 266

365 Retail

JANUARY 4, 2023

As consumers tighten their belts and the fight for customer mindshare and employee loyalty plays out, retailers must ensure they enhance customer services on the shop floor – whilst ensuring that their employees feel both engaged and empowered in their roles. Reinvigorating the front-of-house and revolutionising the back office.

Mobile 70

Mobile Technology Retail Customer Experience 70

Retail TouchPoints

NOVEMBER 23, 2023

France’s Minister of Agriculture noted that market changes — namely widespread inflation and cost of living increases — had considerable impact on consumer spending, resulting in a market stagnation that kept the region’s wine cellars filled to the brim.

Technology 223

Technology Omnichannel Retail Point of Sale 223

Retail TouchPoints

FEBRUARY 6, 2023

How will consumers and markets respond? It turns out that enabling consumers to seamlessly move back and forth between physical and digital channels is pretty hard to pull off. Stores as multi-purpose hubs — Transitioning from legacy to next-generation point-of-sale systems was a tech priority for 79% of the retail executives surveyed.

Payment Services 259

Payment Services POS Omnichannel Retail 259

Retail TouchPoints

JULY 5, 2023

As the online payments industry continues to evolve, new digital wallet solutions, such as mobile payment apps and e-wallet platforms, are becoming increasingly popular and reshaping the way consumers transact. 4 Pros of Digital Wallets Some of the advantages of digital wallet payment options include: 1.

Merchant Services 268

Merchant Services Payment Services Payments Retail 268

Retail TouchPoints

AUGUST 29, 2024

What’s old is new again, but this time around the focus is squarely on the value proposition for stores and consumers instead of the distribution centre (DC). Effectively, the incremental cost of adding RFID readers in stores has plummeted, riding along nearly for free on the mobile device investments most retailers are making anyway.

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Shipping Costs Supplies POS Customer Experience 266

RetailMinded

APRIL 7, 2022

This group of consumers are prepared to shop wherever best suits them in the moment and without preference as to the vehicle they use to find what they want. At the same time, Generation Z has been called the most critical consumer group until now, with a fundamentally different view of shopping and consumption than previous generations.

Consumer 98

Consumer Retail Omnichannel eCommerce 98

BigCommerce

DECEMBER 19, 2017

Consumers shop more and more across a variety of devices and channels. Retailers continually optimize their sales channels to deliver more seamless consumer experiences. The method in which consumers shop is continually evolving. Some estimates project that global ecommerce sales will reach $4 trillion by the year 2020.

Merchant Services 337

Merchant Services Presentation Payments Payment Services 337