Retail TouchPoints

NOVEMBER 6, 2024

In an era when online shopping is not just a convenience but a way of life, a new menace is plaguing consumers and retailers alike: porch piracy. online shoppers have fallen victim to this form of theft within the past year. Our recent research reveals that over a third of U.S.

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Retail TouchPoints

APRIL 1, 2021

Humans have been dynamically evolving the concept of loans and credit in commerce for hundreds of years — culminating in the explosion of consumer credit cards in the 20th century. consumers have now used a buy now pay later (BNPL) service. . The BNPL Generation. A Win for Merchants Too. Repeat purchases. No chargeback risk.

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Retail TouchPoints

FEBRUARY 10, 2025

Socially engineered attacks are particularly effective during peak shopping seasons, when consumers are even more busy and relying on System 1 thinking, but consumers and retailers alike must stay vigilant year-round. 29% of phishing attacks exploit this bias by posing as a trusted entity to lure in unsuspecting consumers.

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Retail TouchPoints

SEPTEMBER 19, 2023

retail sales from Nov. from last year, according to Mastercard SpendingPulse , the marketing intelligence firm of Mastercard , which measures in-store and online retail sales across all forms of payment. “It’s It’s not a blowout number, but it’s in line with lower inflation, and the consumer will be spending.”

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Retail TouchPoints

APRIL 30, 2024

The online retailer also is using its logistical capabilities to extend these services even to remote areas. JD.com also has made the trade-in process simpler with its “Three Free & Four Unlimited,” program, which includes complimentary door-to-door pickup, disassembly and handling of old goods.

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Retail TouchPoints

FEBRUARY 13, 2024

Brick-and-mortar stores teamed up with brands to determine the optimal placement and positioning of products to entice consumers and their wallets. These days, however, consumers are the ones driving product placement, and owning the digital shelf has everything to do with the technology behind the scenes.

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Consumer eCommerce Supplies Technology 290

BigCommerce

FEBRUARY 27, 2020

To shop with online retailers or visit a physical store — this is the choice every consumer faces when making…

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Retail TouchPoints

SEPTEMBER 17, 2021

New data from the Adobe Digital Economy Index highlights the staying power of online shopping habits formed during the pandemic, seemingly answering one of the biggest questions of the year: will ecommerce continue to grow, or settle down to pre-pandemic levels? In August 2021, online prices were up 3.1% on desktop (up 1%) and 1.9%

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Retail TouchPoints

MARCH 19, 2021

The retail world is experiencing a significant change in how consumers are interacting with their brands. In 2020, the growth in online sales has accelerated to reach levels not expected until 2022 due to the pandemic. In the U.S. alone, ecommerce sales are expected to reach $794 billion, an increase of 32.4% over last year.

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Retail TouchPoints

SEPTEMBER 2, 2022

Based on social media analysis on consumer sentiment. Approximately 40% to 60% of consumers cite plastic packaging as an important aspect of sustainable consumption. They also put it in first place when given a list of environmental concerns pertaining to retailing. Predictive analytics takes things a step further.

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Wiser

FEBRUARY 10, 2025

The report highlights how Best Buy stands out as the retailer with the best deals – in-store and online – when comparing 15 key consumer electronics products. They are most often the cheapest in-store retailer; while, Walmart tends to be the cheapest online retailer.

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Retail TouchPoints

FEBRUARY 26, 2025

A recent study found that three-quarters of consumers will avoid a brand after a cybersecurity issue, and more than 40% assume that brands are to blame when an incident occurs. Another survey of online consumer attitudes found that 84% wont go back to an ecommerce site after a fraud experience there.

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Retail TouchPoints

FEBRUARY 12, 2025

The retail industry has been quick to embrace new technologies for customer engagement especially during the pandemic, when the shift from brick-and-mortar to online retail became critical. While the SSP is vital for ensuring security, maintaining it is highly time-consuming, often relying on manual input from developers.

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Retail TouchPoints

SEPTEMBER 24, 2024

Nearly three of every 10 purchases by American consumers will be made online as the end of this decade nears, according to projections from Forrester in its U.S. Online Retail Forecast, 2024 to 2029. The research and technology firm projects that online U.S. retail sales will increase from $1.2

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Retail TouchPoints

DECEMBER 18, 2023

Co-founder Christopher Weber shared how the fast growth of the site’s community has smoothed its path toward becoming an online retailer. Retail TouchPoints (RTP): How did Animals Around the Globe start? Christopher Weber: I was working at Google with my co-founder Jan Otte.

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Forrester eCommerce

AUGUST 1, 2023

Our newly published research, US Online Retail Forecast, 2023 To 2028, shows that both offline and online US sales will reach record levels this year. As we’ve said many times, the store is flourishing and far from “dead!”

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Retail TouchPoints

MARCH 7, 2025

Even though more than half ( 56% ) of retailers surveyed by KPMG completed a major payments modernization program within the past year, even more 83% already are modernizing their payment infrastructure, or are planning to do so in the new future. Consumer and Retail Leader at KPMG in an interview with Retail TouchPoints.

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BigCommerce

MAY 4, 2018

For consumers, Rent the Runway is a luxury clothing rental company that allows regular folks to rent and wear expensive goods they’d otherwise never have access to. A few years ago, the team decided to launch a direct-to-consumer channel. Traditionally B2B retailers are going direct to consumer.

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Retail TouchPoints

MAY 4, 2022

In this role, Haynor will guide future growth with efficient supply chain management and manufacturing as Purple fortifies its business through direct-to-consumer online channels, traditional retail partners, third-party online retailers and owned retail showrooms.

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Retail TouchPoints

MARCH 31, 2022

What this means is that consumers aren’t following the pathways on which our research and marketing models have been based for decades. The right consumer insights gleaned from the right individuals is critical in advising brands on exactly where they can most effectively intersect with their audiences during the purchase journey.

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Retail TouchPoints

JUNE 19, 2023

Impulse spending accounts for a sizable chunk of retail revenue. In our research, consumers reported that between 13% and 22% of their total bill in stores was made up of impulse items, depending on the type of retailer shopped. What does this mean for physical retailers? Can Online Retailers Capture More Impulse Spend?

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Retail TouchPoints

MAY 27, 2024

Satisfaction is the gauge that retailers use to measure their performance. Positively, 73% of online shoppers say they received good or excellent customer service from online retailers. Online shoppers embrace online retailer customer service; half interact at least monthly.

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BigCommerce

SEPTEMBER 12, 2017

Conducting high-level research into who buys what, when and why, with regards to Americans shopping online, can be costly and time-consuming — which is why we’ve done it for you. When shopping online, nearly half (48%) of online purchasers first turn to a mass commerce marketplace. 6%) than Baby Boomers and Seniors.

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Retail TouchPoints

AUGUST 26, 2022

million for selling consumers’ personal information without informing them first and not processing customer requests to opt out of sale of their data, in violation of the California Consumer Privacy Act (CCPA). Follow the law, do right by consumers, and process opt-out requests made via user-enabled global privacy controls.”.

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Retail TouchPoints

AUGUST 27, 2024

BTS purchases certainly are starting earlier: according to the National Retail Federation (NRF) survey conducted by Prosper Insights & Analytics, more than half ( 55% ) of consumers already had started buying school items in July. in an interview with Retail TouchPoints. Does BTS Contraction Signal Holiday Season Softness?

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Retail TouchPoints

APRIL 5, 2024

Gaming companies, more specifically iGaming companies, have undertaken strategies that could help retailers that mimic those practices improve their game, and their profitability. Meanwhile, online casino gamers spend about three hours per day immersed in the activity.” Contrast that to retail. About four in five U.S.

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Optimizely

MAY 15, 2018

In 2017, the Top 1000 online retailers in North America collectively increased online sales by 18.5%, and ecommerce accounted for 49% of retail industry growth. This data seems to suggest that ecommerce retailers are prospering, but the future for brick and mortar stores is bleak. 10:30 AM – 11:00 AM.

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Retail TouchPoints

JULY 5, 2023

As the online payments industry continues to evolve, new digital wallet solutions, such as mobile payment apps and e-wallet platforms, are becoming increasingly popular and reshaping the way consumers transact. 4 Pros of Digital Wallets Some of the advantages of digital wallet payment options include: 1.

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Retail TouchPoints

DECEMBER 27, 2022

retail sales excluding automotive increased 7.6% The index, which was not adjusted for inflation, measured in-store and online retail sales across all forms of payment. The payment company saw that online sales grew 10.6% of total retail sales, up from 20.9% year-over-year for the period from Nov. 1 though Dec.

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Retail TouchPoints

NOVEMBER 5, 2021

Inevitably, with increased spend comes increased competition from new and growing online retailers. Add to that the supply chain issues that have exacerbated online retailers’ bottom line this year, and you’ve got quite the challenge. Most notably, you may have heard of a “cookieless” future. Enter content marketing.

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Retail TouchPoints

MAY 22, 2024

To increase ecommerce revenue, brands and retailers need to engage online shoppers and convert them into buyers. But when consumers cannot quickly find the products they’re looking for or easily get answers to their questions, they are more likely to abandon the ecommerce site altogether.

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Retail TouchPoints

JANUARY 6, 2022

CPG advertisers can now offer consumers a multi-retailer checkout experience directly from their Yahoo native ads and display inventory, allowing consumers to make a purchase from their preferred retailer.

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Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers.

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BigCommerce

DECEMBER 19, 2017

Digital commerce continues to be top of mind for online retailers. Consumers shop more and more across a variety of devices and channels. Retailers continually optimize their sales channels to deliver more seamless consumer experiences. The method in which consumers shop is continually evolving.

Merchant Services 337

Merchant Services Presentation Payments Payment Services 337

Retail TouchPoints

JUNE 7, 2023

Today, it is possible to stimulate all consumer senses online. Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. We’ll also investigate how senses available online can be used to trigger perceptions via the absent ones. virtual reality). 74% of U.S.

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Retail TouchPoints

MAY 27, 2022

While customers are gaining benefits from easier access and smarter online commerce with friendly features, the real action is happening behind the scenes. Front-of-house retail starts deep in the backend with CPG companies compiling large amounts of data. Understanding the Consumer Journey.

Shipping Costs 336

Shipping Costs Multi-channel Technology Information 336

Retail TouchPoints

DECEMBER 12, 2023

Online retailer Zulily , once a Silicon Valley darling, has begun the process of winding down its business, with court filings indicating plans to close its Seattle headquarters as well as warehouses in Nevada and Ohio and a liquidation sale underway online. In its separate lawsuit, which was filed in U.S.

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