Retail TouchPoints

FEBRUARY 13, 2024

Brick-and-mortar stores teamed up with brands to determine the optimal placement and positioning of products to entice consumers and their wallets. These days, however, consumers are the ones driving product placement, and owning the digital shelf has everything to do with the technology behind the scenes.

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Consumer eCommerce Supplies Technology 290

Retail TouchPoints

SEPTEMBER 2, 2022

Inflation has tightened margins and supply chain issues have caused havoc with inventory planning. Here are some of the ways retailers can reduce their carbon footprint using new tooling and data analytics: Improving Freight’s Environmental Capabilities. This will diminish unnecessary product journeys and surplus supply.

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Online Retail Shipping Costs Retail Supplies 264

Retail TouchPoints

AUGUST 27, 2024

BTS purchases certainly are starting earlier: according to the National Retail Federation (NRF) survey conducted by Prosper Insights & Analytics, more than half ( 55% ) of consumers already had started buying school items in July. on clothing, shoes, school supplies and electronics this year, down slightly from the $890.07

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Shipping Costs Supplies Electronics Consumer 337

Retail TouchPoints

SEPTEMBER 19, 2023

retail sales from Nov. from last year, according to Mastercard SpendingPulse , the marketing intelligence firm of Mastercard , which measures in-store and online retail sales across all forms of payment. “It’s It’s not a blowout number, but it’s in line with lower inflation, and the consumer will be spending.”

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Consumer Electronics Automotive eCommerce 263

Retail TouchPoints

SEPTEMBER 17, 2021

New data from the Adobe Digital Economy Index highlights the staying power of online shopping habits formed during the pandemic, seemingly answering one of the biggest questions of the year: will ecommerce continue to grow, or settle down to pre-pandemic levels? In August 2021, online prices were up 3.1% on desktop (up 1%) and 1.9%

Consumer 262

Consumer Home Furnishings Apparel eCommerce 262

Retail TouchPoints

SEPTEMBER 24, 2024

Nearly three of every 10 purchases by American consumers will be made online as the end of this decade nears, according to projections from Forrester in its U.S. Online Retail Forecast, 2024 to 2029. The research and technology firm projects that online U.S. retail sales will increase from $1.2

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Reference Automotive Consumer Electronics Online Retail 284

Retail TouchPoints

APRIL 30, 2024

The online retailer also is using its logistical capabilities to extend these services even to remote areas. JD.com also has made the trade-in process simpler with its “Three Free & Four Unlimited,” program, which includes complimentary door-to-door pickup, disassembly and handling of old goods.

Consumer 278

Consumer Online Retail Channel Customer 278

Wiser

APRIL 9, 2025

The Importance of Capturing Consumer Choices Every moment a consumer decision is not influenced in your favor, it represents a vulnerability. This report explores the five core pillars that are essential for capitalizing on every consumer moment and improving your outcomes.

Consumer 78

Consumer eCommerce Food and Beverages Channel 78

Retail TouchPoints

JULY 23, 2024

Ryan Kelly, VP of Marketing at FedEx, refers to himself as a “supply chain geek with a contrarian streak” who loves to talk “fulfillment, returns and consumer shopping behaviors with anyone who will listen.” When polled, 94% of consumers said they expect brands to tell them when their delivery will be before they even have to ask.

Merchant Services 289

Merchant Services Shipping Costs Supplies Fulfillment 289

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online.

Shipping Costs 264

Shipping Costs Retail Omnichannel Supplies 264

Retail TouchPoints

MARCH 7, 2025

Even though more than half ( 56% ) of retailers surveyed by KPMG completed a major payments modernization program within the past year, even more 83% already are modernizing their payment infrastructure, or are planning to do so in the new future. Consumer and Retail Leader at KPMG in an interview with Retail TouchPoints.

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Payment Services Retail POS Fulfillment 138

Retail TouchPoints

MAY 2, 2022

But alongside that dizzying sales growth, we’ve also witnessed a growing consciousness about how damaging all of those online sales are to the environment, and throughout the product lifecycle, from manufacturing to delivery to eventual disposal. Fortunately, research shows that 73% of returns can be remedied by retailers themselves.

eCommerce 334

eCommerce Shipping Costs B2B Clothing 334

Retail TouchPoints

SEPTEMBER 19, 2022

In June 2022, Eric Haynor took the reins at Purple as the company’s COO to guide the company’s future growth via improvements to supply chain management and manufacturing.

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Management Supplies Technology Online Retail 274

Retail TouchPoints

APRIL 19, 2021

Many retailers are already experiencing increased tariffs and supply chain snags , putting customer satisfaction at jeopardy. To overcome supply chain disruptions, many online retailers are already making changes to their existing fulfilment operations. Removing the Brexit Red Tape.

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Fulfillment Supplies Retail Shipping Costs 165

Retail TouchPoints

MARCH 31, 2022

What this means is that consumers aren’t following the pathways on which our research and marketing models have been based for decades. The right consumer insights gleaned from the right individuals is critical in advising brands on exactly where they can most effectively intersect with their audiences during the purchase journey.

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Marketing Online Retail Information Consumer 279

Retail TouchPoints

NOVEMBER 19, 2021

Today, online stores serve that same purpose, but brick-and-mortar retail remains a powerful mechanism for both buyers and sellers. Providing consumers with the ability to see, touch and experience products firsthand, physical shops offer a degree of instant gratification that simply cannot be replicated in an online environment.

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Retail Multi-channel Supplies Department Stores 305

Retail TouchPoints

JUNE 19, 2023

Impulse spending accounts for a sizable chunk of retail revenue. In our research, consumers reported that between 13% and 22% of their total bill in stores was made up of impulse items, depending on the type of retailer shopped. What does this mean for physical retailers? Can Online Retailers Capture More Impulse Spend?

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Online Retail Hobbies Department Stores Social Media 276

Retail TouchPoints

AUGUST 10, 2021

Several sessions will delve into how retailers can turn ever-louder calls for increasing female and minority participation into real-world change. Opening the Retail Landscape: Action for Inclusion and Innovation will feature Target’s Director of Multicultural Merchandising Melanie Gatewood along with Jasmin Foster, Founder of Be Rooted.

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Events Supplies Omnichannel Consumer 264

Retail TouchPoints

JUNE 8, 2020

shoppers and retailers during the pandemic, because the coronavirus can stay viable on many surfaces for hours or even days. Waving an NFC-enabled card or smartphone over a terminal instead of touching it can reduce the risk of picking up the virus along with groceries and cleaning supplies.

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Payment Services Consumer Vend Point of Sale 226

Retail TouchPoints

JANUARY 31, 2023

Indeed, price was the top consumer need across all income brackets , including 66% of people making $50,000 to $74,999 and 53% making more than $200,000. Amazon still leads in the realm of online grocery, but other online retailers are closing the gap. Over the six-year history of the U.S. As a result, there are 9.4

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Omnichannel Consumer Supplies Retail 298

Retail TouchPoints

MAY 8, 2024

Today, it is hard to imagine any sector where AI has yet to be deployed in some capacity, including, increasingly, retail, which has turned to AI for everything from streamlining the supply chain to personalizing shopping experiences. The potential utility of biometric data to retailers is wide-ranging. In late 2023, the U.S.

Payment Services 298

Payment Services Retail Outdoor Technology 298

Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers.

Shipping Costs 280

Shipping Costs Shipping eCommerce Small Business Retail 280

Optimizely

SEPTEMBER 26, 2018

She’s the Strategy & Digital Marketing Manager for two different high-fashion online retailers: Need Supply and Totokaelo. Understanding that the consumer for both brands is fundamentally different. What are the consumers for Need Supply and Totokaelo? What are the differences between those two personas?

Fashion 321

Fashion Marketing Supplies B2C 321

Retail TouchPoints

MARCH 8, 2023

After three years of supply chain logistics and shipping delays, retailers have too much inventory sitting on shelves, and consumer demand continues to be in flux as inflation maintains a strong grip on budgets everywhere. This means the way consumers shop has drastically changed as new financing options rise in popularity.

Shipping Costs 277

Shipping Costs eCommerce Payment Services Customer Experience 277

Retail TouchPoints

NOVEMBER 5, 2021

Inevitably, with increased spend comes increased competition from new and growing online retailers. Add to that the supply chain issues that have exacerbated online retailers’ bottom line this year, and you’ve got quite the challenge. Most notably, you may have heard of a “cookieless” future.

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Social Media Marketing Shipping Costs SEO 306

Retail TouchPoints

JULY 22, 2021

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. Lately, the retail sector was shaken by the COVID-19 pandemic. As lockdowns became the new normal, consumers and retailers started going ‘digital’.

eCommerce 306

eCommerce Retail Payment Services Social Media 306

Wiser

APRIL 21, 2020

and Canada has drastically changed the relationship between retailer and consumer. By mid-March, nearly all brick-and-mortar retailers had closed locations or reduced hours, while people stopped congregating in public and began spending more time at home. Office Supplies. Office Supplies (1.22%). Price changes.

Online Retail 129

Online Retail Beauty and Health Outdoor Electronics 129

Retail TouchPoints

NOVEMBER 30, 2022

Since the merger was first announced in October it has faced steady pushback from consumer groups and legal entities, with opponents claiming that combining the two largest supermarket chains in the U.S. would be detrimental to both consumers and the companies’ employees. supermarkets that compete directly with each other.

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Supplies Consumer Online Retail Customer Experience 246

Retail TouchPoints

JULY 22, 2024

Ecommerce has undergone a remarkable transformation in recent years, and warehouses must consistently deliver a seamless, end-to-end consumer experience to remain competitive in this evolving market. The rapid order turnaround necessitates a fast-paced environment, resulting in a need for labor to keep up with the constant influx of orders.

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Fulfillment Shipping Costs Management B2B 277

ESW

SEPTEMBER 1, 2023

American consumers spent an astounding $1.29 trillion in online retail sales in 2022, yet roughly $212 billion worth of products — more than 16% of sales — were sent back in the form of online returns. So how can consumer electronics brands reduce the number of holiday returns this year?

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

Retail TouchPoints

OCTOBER 14, 2020

For retailers and brands, this situation is systematically changing how their industry operates. Consumer behaviors have been uprooted and ecommerce has supplanted brick-and-mortar as the primary sales channel. This helps to shrink the supply chain and get products closer to shoppers. decrease in offline sales in 2020 3.

Fulfillment 277

Fulfillment Supplies Omnichannel Operations 277

Retail TouchPoints

JANUARY 13, 2023

The 2022 holiday season showed slow, but steady, improvement for the retail industry. As economic headwinds curbed spending capacity, online retail grew in the U.S. from a high of 20% in 2019 as consumers spread their spending throughout the holiday season, according to Adobe. but at its lowest rate in years: up 3.5%

Electronics 295

Electronics Toys Small Business Retail Sporting Goods 295

Retail TouchPoints

JUNE 12, 2020

In the world of e-Commerce, Amazon is continually seen as the industry leader, but recently Google has been flexing its retail muscles by opening its shopping platform to advertisers. Consumers are becoming increasingly comfortable with platform purchasing and trust Google now more than ever.

eCommerce 289

eCommerce Consumer Operations Channel 289

Retail TouchPoints

MARCH 28, 2023

Amid rising costs and fears of a looming recession, however, online retailers are finding they can no longer afford the level of generosity that customers have come to expect. According to the National Retail Foundation, only 11% of returns nationwide fall into this category. This underscores the sector’s thorny dilemma.

Home Furnishings 278

Home Furnishings Clothing Operations Online Retail 278

Retail TouchPoints

JANUARY 2, 2024

With the decline in high street spending and increased online competition from ecommerce stores, companies in the retail space need to be effectively innovating to keep up. Use Existing Data and Research to Find New Revenue Streams Launching a new revenue stream can be costly, risky and time-consuming. Take E.l.f.

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Improvements Retail Mobile Customer Experience 282

Retail TouchPoints

FEBRUARY 15, 2021

Even the best business plans expect some bumps along the road: financial insecurity among consumers, supply chain complications, a shortage of labor or reduced in-store traffic. But the COVID-19 pandemic forced retailers to grapple with all of the above, all at once. Emerging Consumer Trends. The Online-Offline Hybrid.

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Retail Leisure Fulfillment Operations 279

Retail TouchPoints

OCTOBER 26, 2022

It was a really exciting high-growth time in India’s ecommerce journey, and it was a fantastic, enormous learning experience for me in ecommerce, supply chain, merchandising, digital marketing, all of that, but I hit a midlife crisis,” Pany said in an interview with Retail TouchPoints. “I

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Shipping Costs B2B B2C Merchant Services 287