Retail TouchPoints

JULY 27, 2020

Earlier this year, we released a report, titled “The Best Vision is Insight,” outlining our predictions for the top retail trends of 2020. Now, the newfound immediacy of the trends has, if anything, made them more insightful. Here’s a list of the original five trends with additional thoughts on their relevance today.

Payment Services 243

Payment Services eCommerce Small Business Retail Retail 243

Retail TouchPoints

FEBRUARY 1, 2021

Dress clothing retailers such as Brooks Brothers filed for bankruptcy , while athleisure wear boomed. Commerce trends that were on the horizon were suddenly adopted at a brisk pace, including online food ordering, curbside pickup and BOPIS (buy online, pick up in-store). These are four with staying power: 1.

Customer Experience 323

Customer Experience Customer Omnichannel Social Media 323

Retail TouchPoints

JANUARY 12, 2024

For online retailers that want to stay relevant and competitive, it’s important to stay on top of the latest trends and strategies. The value of social commerce continues to grow rapidly and is shaping the future of online retail. Social commerce value will keep on growing.

Social Media 320

Social Media Beauty and Health Multichannel eCommerce 320

Forrester eCommerce

APRIL 17, 2020

And they are key to seamless checkout experiences, especially while consumers shop on their smartphones. And which are consumers actually using? Forrester dove into 100 retailer sites to determine the state of alternative-payments acceptance in US online […]. But which options are merchants offering?

Merchant Services 327

Merchant Services Online Retail Retail Consumer 327

Retail TouchPoints

FEBRUARY 13, 2024

Brick-and-mortar stores teamed up with brands to determine the optimal placement and positioning of products to entice consumers and their wallets. These days, however, consumers are the ones driving product placement, and owning the digital shelf has everything to do with the technology behind the scenes.

Consumer 290

Consumer eCommerce Supplies Technology 290

Retail TouchPoints

SEPTEMBER 21, 2021

For decades, retailers have focused on creating immersive experiences, understanding the importance of using multiple senses to attract and engage consumers in physical retail settings. As consumers, our eyes are very discerning.

eCommerce 263

eCommerce Social Media Technology Online Retail 263

Retail TouchPoints

SEPTEMBER 17, 2021

New data from the Adobe Digital Economy Index highlights the staying power of online shopping habits formed during the pandemic, seemingly answering one of the biggest questions of the year: will ecommerce continue to grow, or settle down to pre-pandemic levels? In August 2021, online prices were up 3.1% on desktop (up 1%) and 1.9%

Consumer 262

Consumer Home Furnishings Apparel eCommerce 262

Retail TouchPoints

APRIL 1, 2021

Humans have been dynamically evolving the concept of loans and credit in commerce for hundreds of years — culminating in the explosion of consumer credit cards in the 20th century. consumers have now used a buy now pay later (BNPL) service. . The buy now pay later trend has taken off around the world. The BNPL Generation.

Merchant Services 278

Merchant Services Payment Services Online Retail Payments 278

Retail TouchPoints

SEPTEMBER 19, 2023

retail sales from Nov. from last year, according to Mastercard SpendingPulse , the marketing intelligence firm of Mastercard , which measures in-store and online retail sales across all forms of payment. “It’s It’s not a blowout number, but it’s in line with lower inflation, and the consumer will be spending.”

Consumer 263

Consumer Electronics Automotive eCommerce 263

Wiser

APRIL 9, 2025

The Importance of Capturing Consumer Choices Every moment a consumer decision is not influenced in your favor, it represents a vulnerability. This report explores the five core pillars that are essential for capitalizing on every consumer moment and improving your outcomes.

Consumer 78

Consumer eCommerce Food and Beverages Channel 78

Retail TouchPoints

JULY 21, 2020

The uncertainty created by COVID-19 and the gradually loosening lockdowns mean it’s harder than ever for online retailers to know how and where to focus their energies when it comes to search. They can capitalize on opportunities by creating, updating and optimizing content that reflects the changes they’re seeing.

Online Retail 225

Online Retail SEO eCommerce Retail 225

Retail TouchPoints

FEBRUARY 10, 2025

Socially engineered attacks are particularly effective during peak shopping seasons, when consumers are even more busy and relying on System 1 thinking, but consumers and retailers alike must stay vigilant year-round. 29% of phishing attacks exploit this bias by posing as a trusted entity to lure in unsuspecting consumers.

Retail 205

Retail Reference Consumer Information 205

SellBrite

DECEMBER 20, 2019

But as businesses experiment and try to give consumers what they want, the online retail space is changing rapidly. If you’re looking for ideas to improve and expand your own online retail business, check out what to expect in ecommerce trends in 2020. An Emphasis on Simplicity. Take Bonobos, for example.

eCommerce 207

eCommerce Social Media Merchant Services Payment Services 207

Wiser

FEBRUARY 10, 2025

Discover Channel-Based Price Variations Our comprehensive study reveals fascinating trends in how retailers like Best Buy, Walmart, and Target adjust their pricing strategies between online and in-store environments. They are most often the cheapest in-store retailer; while, Walmart tends to be the cheapest online retailer.

Consumer Electronics 78

Consumer Electronics Electronics Consumer Download 78

lateshipment

APRIL 23, 2020

It’s like a constant cat-and-mouse game, and you need to stay on top of all the trends if you want to prevent fraud in your eCommerce store. . Retailers stand to lose $71 billion globally from fraudulent card-not-present transactions between 2017 and 2022. Here are the latest fraud trends you need to watch out for: 1.

Merchant Services 242

Merchant Services Payment Services eCommerce Payments 242

Retail TouchPoints

NOVEMBER 19, 2020

In pursuit of its goal of becoming the leading global marketplace for buyers and sellers, eBay has been introducing tech-fueled programs and activations designed to connect with consumers’ rapidly evolving needs. Retail TouchPoints (RTP): Due to COVID-19, U.S. What should retailers and marketplaces do to take advantage of this trend?

Small Business Retail 218

Small Business Retail Shipping Costs eCommerce Consumer 218

Retail TouchPoints

SEPTEMBER 24, 2024

Nearly three of every 10 purchases by American consumers will be made online as the end of this decade nears, according to projections from Forrester in its U.S. Online Retail Forecast, 2024 to 2029. The research and technology firm projects that online U.S. retail sales will increase from $1.2

Reference 284

Reference Automotive Consumer Electronics Online Retail 284

Retail TouchPoints

FEBRUARY 10, 2021

While technology has continued to have a dramatic impact on the retail industry, the spread of COVID-19 has created new technology trends and accelerated current tech best practices significantly. With retailers focused on digital systems, inventory and management tech has also taken leaps forward. Integrated POS solutions.

Technology 173

Technology Payment Services Retail Social Media 173

BigCommerce

MAY 4, 2018

For consumers, Rent the Runway is a luxury clothing rental company that allows regular folks to rent and wear expensive goods they’d otherwise never have access to. A few years ago, the team decided to launch a direct-to-consumer channel. Traditionally B2B retailers are going direct to consumer.

Workshop 419

Workshop Presentation eCommerce Merchant Services 419

Retail TouchPoints

MARCH 31, 2022

What this means is that consumers aren’t following the pathways on which our research and marketing models have been based for decades. For example, soda drinkers remain extremely loyal to their beverage of choice, with some research tracking brand loyalty at over 95% in this category that continues to buck the trend.

Marketing 279

Marketing Online Retail Information Consumer 279

Retail TouchPoints

JUNE 19, 2023

Impulse spending accounts for a sizable chunk of retail revenue. In our research, consumers reported that between 13% and 22% of their total bill in stores was made up of impulse items, depending on the type of retailer shopped. What does this mean for physical retailers? Can Online Retailers Capture More Impulse Spend?

Online Retail 276

Online Retail Hobbies Department Stores Social Media 276

Retail TouchPoints

DECEMBER 27, 2022

retail sales excluding automotive increased 7.6% The index, which was not adjusted for inflation, measured in-store and online retail sales across all forms of payment. The payment company saw that online sales grew 10.6% of total retail sales, up from 20.9% year-over-year for the period from Nov. 1 though Dec.

Automotive 290

Automotive Retail Gifts Online Retail 290

Kissmetrics

JULY 8, 2021

If you’ve heard of BrickSeek, you likely know it’s a powerful tool for consumers, allowing them to track down inventory and find the best deals at big retailers. However, to give a brief overview, BrickSeek started out in 2014 as a web application enabling LEGO collectors to track down popular sets online and in-store.

eCommerce 316

eCommerce Shipping Costs Information B2C 316

Wiser

DECEMBER 20, 2023

Analyzing the holiday retail trends of 2023 can illuminate the path forward for brands and retailers and clarify the steps they need to take to stay competitive. Data can help identify the promotional strategies that resonated with consumers, the products that flew off the virtual shelves, and the ones that didn’t.

Retail 147

Retail Shipping Costs Leisure Gifts 147

Retail TouchPoints

SEPTEMBER 22, 2021

consumers to online shopping channels since March 2020, fundamentally changing the way people shop for consumer packaged goods (CPG). CPG consumers are becoming accustomed to shopping for products based on common needs-based search terms like keto, paraben-free or low sugar. Consumer Demands are Evolving.

Omnichannel 262

Omnichannel Consumer Online Retail Customer Experience 262

Retail TouchPoints

JANUARY 6, 2022

CPG advertisers can now offer consumers a multi-retailer checkout experience directly from their Yahoo native ads and display inventory, allowing consumers to make a purchase from their preferred retailer. Yahoo’s move to make its advertising products shoppable mirrors the current retail media trend.

Retail 278

Retail eCommerce Analytics Shopify eCommerce 278

Retail TouchPoints

JANUARY 17, 2023

The ghosting trend doesn’t just happen in romantic relationships — in an increasingly digital world, ghosting can just as likely take place at work or with an online retailer. The recent trend of “quiet quitting” can be looked at as another form of ghosting, as employees slowly begin ignoring their job responsibilities.

Customer 321

Customer Customer Data Other Marketing 321

UpSellIt

FEBRUARY 12, 2021

Despite growing economic concerns at the hands of global pandemic, the online luxury retail market is growing. While traditional conversion strategies work for online retailers, there are specific considerations to be made for luxury retailers. Conversion Optimizations Strategies for Luxury Online Retailers.

Conversion Optimization 126

Conversion Optimization Online Retail Retail Recommendation 126

Retail TouchPoints

NOVEMBER 17, 2021

Retail has become a tale of two realities. On the one hand, retail sales trended upward in August 2021 , with specific economic stimulus measures apparently to credit. We know, based on our State of the In-Store Experience 2021 Report , that there remains strong consumer demand for brick-and-mortar retail experiences.

Shipping Costs 334

Shipping Costs Online Retail Retail Customer Experience 334

Retail TouchPoints

AUGUST 17, 2023

AliExpress , the international online retail marketplace operated by Alibaba International Digital Commerce Group, is celebrating its collaboration with actress and comedian Tiffany Haddish by embarking on a pop-up store “tour” around Los Angeles. The tour is AliExpress’ first foray into the U.S., in a statement.

eCommerce 246

eCommerce Travel Fashion Online Retail 246

BigCommerce

DECEMBER 19, 2017

Digital commerce continues to be top of mind for online retailers. Consumers shop more and more across a variety of devices and channels. Retailers continually optimize their sales channels to deliver more seamless consumer experiences. The method in which consumers shop is continually evolving.

Merchant Services 337

Merchant Services Presentation Payments Payment Services 337

Optimizely

MAY 15, 2018

IRCE 2018 takes place from June 5 to 8 at McCormick Place West in Chicago and, with an agenda put together by the experts at Internet Retailer magazine, it’s a can’t-miss event for everyone in ecommerce. This data seems to suggest that ecommerce retailers are prospering, but the future for brick and mortar stores is bleak. 97% of U.S.

Internet Retail 321

Internet Retail Magazine eCommerce Customer Retention 321

Retail TouchPoints

NOVEMBER 19, 2021

Today, online stores serve that same purpose, but brick-and-mortar retail remains a powerful mechanism for both buyers and sellers. Providing consumers with the ability to see, touch and experience products firsthand, physical shops offer a degree of instant gratification that simply cannot be replicated in an online environment.

Retail 305

Retail Multi-channel Supplies Department Stores 305

Wiser

SEPTEMBER 18, 2023

The convenience, variety, and value offered by online platforms presents a compelling proposition for consumers. Wiser Solutions provides vital tools and insights to help you navigate the complexities of online retail. Retailers must adapt their strategies to meet these changing customer needs and expectations.

Electronics 148

Electronics Retail Shipping Costs Leisure 148

Retail TouchPoints

DECEMBER 18, 2023

Co-founder Christopher Weber shared how the fast growth of the site’s community has smoothed its path toward becoming an online retailer. Retail TouchPoints (RTP): How did Animals Around the Globe start? Christopher Weber: I was working at Google with my co-founder Jan Otte.

Consumer 245

Consumer Social Media Article Apparel 245

Retail TouchPoints

SEPTEMBER 2, 2022

To capitalize on this new market opportunity, brands and retailers must understand what Gen Z consumers want and expect from the brand experience. The Retail Influencer Network , an exclusive group of senior business leaders and influential investors and analysts founded by Berns Communications Group, will gather in New York City Sept.

Events 262

Events Magazine Consumer Fashion 262

Retail TouchPoints

AUGUST 10, 2021

Opening the Retail Landscape: Action for Inclusion and Innovation will feature Target’s Director of Multicultural Merchandising Melanie Gatewood along with Jasmin Foster, Founder of Be Rooted. In another session, Melissa Gonzalez will reveal why pop-ups represent the newest trend in agile store formats.

Events 264

Events Supplies Omnichannel Consumer 264