Retail TouchPoints

DECEMBER 16, 2024

For instance, if a customer asks for a recommendation on dog food for sensitive skin, the team member could ask Hey GURA, which would provide the top recommendations available in that store. RTP: How do you use consumer and associate feedback to best prioritize your tech investments?

Payment Services 278

Payment Services Supplies Mobile Live Chat 278

Groove

DECEMBER 11, 2024

How to Grow Your Email List It's not uncommon for consumers to opt out of emails, causing the size of these lists to gradually shrink. We also recommend keeping pop-up form fields to a minimum. If youre unsure where to start, we recommend exploring eBooks, white papers, videos, and infographics.

eCommerce 317

eCommerce Social Media White Paper Seminar 317

Retail TouchPoints

OCTOBER 18, 2024

Fraud has plagued retailers for quite some time, but the issue is now getting its time in the spotlight due to the increased use of AI within the industry, as well as consumers’ general awareness of the trend. This is a more straightforward use case for AI implementation, and one that consumers have come to know and crave.

Consumer 305

Consumer Technology Payment Services Information 305

Retail TouchPoints

FEBRUARY 6, 2024

The technology, it turns out, largely functions as promised: AI is in fact quite good at making personalized recommendations. The problem is, consumers don’t seem to want them. Meanwhile, 60% said they would be unaffected by AI recommendations. But branding may also play a significant role here.

Recommendation 298

Recommendation Customer Hobbies Consumer 298

Retail TouchPoints

SEPTEMBER 1, 2022

Desire Company CEO Eric Sheinkop discussed the survey results with Retail TouchPoints : Retail TouchPoints (RTP): What’s the significance of the fact that so many consumers doubt influencers even use the products they’re recommending? It’s mental exhaustion for consumers and also a lot of money wasted by marketers. of all U.S.

Consumer 321

Consumer Recommendation Marketing Retail 321

Groove

DECEMBER 7, 2024

With the prevalence of social media, businesses are constantly feeding unique and engaging content to their audiences through a variety of channels and consumers are beginning to expect this from brands. Establish Trust To help establish consumer trust, we recommend positioning your brand as an industry expert.

eCommerce 328

eCommerce Marketing Social Media White Paper 328

Retail TouchPoints

NOVEMBER 7, 2024

Three more supermarket chains will connect their electronic shelf label (ESL) hardware to the Carrot Tags pick-to-light functionality from Instacart , making it easier for Instacart pickers — and eventually for consumers themselves — to find the products on their shopping list. locations in August 2024.

Fulfillment 278

Fulfillment eCommerce Electronics Recommendation 278

Retail TouchPoints

FEBRUARY 4, 2025

At the same time, consumer expectations for personalized, omnichannel shopping experiences continue to rise. For example, multimodal AI can help retailers optimize inventory by analyzing sales patterns alongside supplier communications and consumer feedback. One area of focus will be content moderation.

eCommerce 302

eCommerce Retail Omnichannel Multi-channel 302

Retail TouchPoints

DECEMBER 17, 2024

Amid all the ongoing furor around new artificial intelligence applications, when it comes to actual utility for both brands and consumers, the cream that has risen to the top appears to be AI-powered agents. This shift could eliminate the gap between research and purchase entirely, creating a more intuitive consumer journey.

Merchant Services 289

Merchant Services Consumer Social Media Retail 289

Groove

JANUARY 13, 2025

Unlike B2C eCommerce, which targets consumers, B2B eCommerce connects wholesalers with retailers, manufacturers, or other business clients via online platforms. Enhanced Customer Experience : Self-service portals and personalized recommendations empower B2B buyers to make informed decisions without delay.

eCommerce Platforms 385

eCommerce Platforms B2B Payment Services eCommerce 385

Retail TouchPoints

NOVEMBER 28, 2024

Innovations like biometrics and tap-to-pay have transformed how, when and where consumers shop. How can retailers update their payments systems to meet rapidly changing consumer behavior during peak demand? During the holiday rush the security and ease of the payments experience can be as crucial as product price or availability.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

JANUARY 30, 2025

The app is the health concierge and guide for all consumers, said Tony Ambrozie, SVP and Chief Digital and Technology Officer of CVS Health Pharmacy and Consumer Wellness in a statement.

Recommendation 227

Recommendation Customer Experience Information Fulfillment 227

Retail TouchPoints

OCTOBER 24, 2024

The pandemic really accelerated all of these numerous platforms where people can create and share content, [so that now] a consumer can come in at any point in time and easily buy in that second,” said Kaisy O’Reilly, Chief Marketing Officer at Stuart Weitzman during the IAB Connected Commerce Summit.

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

Retail TouchPoints

JANUARY 9, 2025

To me this illustrates both how powerful gen AI-based solutions can be, but also the preparatory and ongoing work required to make them truly useful to both consumers and retailers. Reflections on Tariffs and Trade Disruptions PAN: Since the results of the U.S.

Supplies 289

Supplies Shipping Costs B2C Channel 289

Retail TouchPoints

DECEMBER 26, 2024

For consumers, grocery shopping has become a multi-location event, with shoppers visiting an average of 5.2 This grocery hopping trend has become especially prevalent thanks to consumer-friendly technology like curbside pickup, home delivery and online ordering. stores to cross every item off their lists.

Technology 251

Technology Customer Experience Games POS 251

Retail TouchPoints

FEBRUARY 4, 2025

Products in the beauty and hair care space made by (and for) Black consumers had long been scarce on major retailers shelves a lack that received new attention earlier this decade in the wake of George Floyds murder and the protests it spawned. They had no training or resources to do that.

Payment Services 214

Payment Services Consumer Omnichannel Recommendation 214

Retail TouchPoints

MARCH 3, 2025

That is why Cozy Earth has adopted more direct touch points with founder Tyler Howells and more data-driven marketing: to help consumers feel personally connected to the person behind the brand, according to Davis. However, doing so via more competitive and space-constrained touch points, like email or SMS, is a bit more challenging.

Customer 260

Customer Marketing Channel Customer Retention 260

Retail TouchPoints

NOVEMBER 19, 2024

As consumers furiously stock up on everything they need for under the tree and around the table, retail workers — who make up more than one quarter of the U.S. I just ask that the consumers be patient with us. We’re consumers also; we get it. We do our best to make sure we provide for the consumer. We love to help.

Retail 334

Retail Department Stores Customer Consumer 334

UpSellIt

MARCH 26, 2025

The consumer electronics category quite literally powers a wide variety of sectors, from communication and entertainment, to education, healthcare, and security. And not only is the consumer electronics category spanning outward, but it is also growing upwards as well.

Consumer Electronics 78

Consumer Electronics Electronics Consumer Shipping Costs 78

ROI Revolution

FEBRUARY 3, 2025

Conversions with Cart Data (CWCD) is a Google Ads tagging feature that sends data to Ads regarding which products are purchased after a consumer clicks on a shopping ad. This provides an abundance of customer journey and consumer behavior data. What is Conversions with Cart Data? What can you analyze with conversions with cart data?

Consumer 128

Consumer Information Supplies Recommendation 128

Retail TouchPoints

OCTOBER 17, 2024

In particular, generative AI is revolutionizing the shopping landscape to create more personalized and memorable experiences for consumers. For example, AI-driven tools can quickly access all relevant customer data and suggest the best next actions or product recommendations.

Retail 308

Retail Customer Data Social Media Technology 308

Retail TouchPoints

JANUARY 9, 2024

This allowed them to continue to meet the expectations of their consumer base [with things like] faster and more flexible delivery options. We have seen the impact that inflation has had on both individual consumers and small businesses as they try to manage costs.

Supplies 286

Supplies Shipping Costs Small Business Retail Recommendation 286

Retail TouchPoints

JANUARY 13, 2025

Retailers need to continue to focus on enhancing the digital product discovery experience, especially as more and more channels arise for consumers to discover and purchase their products. While this underscores the inevitability of returns, it also highlights the need for retailers to refine their digital strategies.

Retail 298

Retail BigCommerce B2C Channel 298

Forrester eCommerce

OCTOBER 31, 2024

As part of our annual Customer Experience Benchmark Survey, we surveyed 98,363 consumers in the United States and 43,324 Canadian consumers, and asked about their likelihood to recommend brands they interacted with in the past 12 months, as a […]

Customer Experience 195

Customer Experience Recommendation Consumer Customer 195

Retail TouchPoints

MARCH 5, 2025

The influence of AI on shopping habits is undeniable, said Lillian Rincon, VP of Consumer Products at Google during the exclusive product briefing. As consumers are finding new ways to embrace this technology, they’re also finding it can help them tackle problems that have made online shopping difficult.”

Recommendation 162

Recommendation Consumer Apparel Clothing 162

Retail TouchPoints

JANUARY 15, 2025

When she was in early-stage conversations with retail partners (one of which was Ulta and then-CEO Mary Dillon), Ross asked for recommended business partners and settled on LA-based Beach House Group. But Ross believes this model feeds into longstanding negative connotations around Black hair that have been internalized by many consumers.

Marketing 279

Marketing Operations Retail Consumer 279

Retail TouchPoints

FEBRUARY 20, 2024

The service enables consumers to choose which data they share with the merchant, such as purchase histories that would enable more personalized product recommendations based on interests as well as sizes, style and color preferences for clothing. The service is now available in the U.S.,

Merchant Services 264

Merchant Services Payment Services Consumer Clothing 264

Retail TouchPoints

MARCH 26, 2025

Modern consumers expect personalized experiences tailored to their unique preferences, behaviors and needs. These knowledge graphs revolutionize customer journeys by enabling personalized recommendations, enhancing customer service and optimizing interactions across multiple touch points.

Customer 147

Customer Recommendation Customer Experience Travel 147

Retail TouchPoints

MARCH 12, 2024

The future consumer is a #mood. By now, it’s a given that consumers expect personalized brand interactions and offerings, but it’s not just functional benefits they’re after. Consumers recognize that mental wellbeing is a key aspect of living well. That rises to 62% in the U.S. 72% of U.S. 67% of U.S.

Consumer 263

Consumer Beauty and Health Retail Fashion 263

Retail TouchPoints

JANUARY 1, 2025

According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer.

Management 320

Management Shipping Costs Reference Retail 320

Groove

DECEMBER 12, 2024

We generally recommend staying under 60 to 65 characters. We still recommend having a unique meta description for your item, even if you have detailed product descriptions. We recommend checking all of your top-selling products and making sure that you get consistently high scores. It ought to include the store name as well.

BigCommerce 282

BigCommerce SEO Mobile Improvements 282

Retail TouchPoints

MARCH 14, 2025

The expanded landscape and anticipated bot-driven website traffic are ushering in the future of search, and both retailers and marketers must prepare to reimagine their organic search strategies and ensure they can show up when and where consumers are searching.

Retail 179

Retail Customer Experience Technology SEO 179

Retail TouchPoints

JANUARY 17, 2025

If a nearly 15% return rate sounds high, consider the range of reasons why consumers return merchandise. These challenges frustrate both retailers, who face increased costs and logistical burdens, and consumers, who feel dissatisfied when products fail to meet their needs. Europe, and APAC.

Customer 162

Customer Customer Experience Recommendation Technology 162

Retail TouchPoints

MARCH 14, 2025

The collaboration will use natural dialogue to help users connect to products via context-based curations that take inputs from the consumers lifestyle and experiences. This collaboration represents a transformative step forward in how consumers discover fashion, said Katy Aucoin, CEO of Curated for You in a statement.

Fashion 251

Fashion Consumer Management Customer 251

Retail TouchPoints

DECEMBER 17, 2024

Integrating Search Functionality and Inventory Visibility Survey data reveals that two-thirds of consumers say they will leave an ecommerce site and choose another retailer if the item they intended to purchase is out of stock. Some ecommerce companies combine inventory and search functionality to optimize promotions and upselling.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

DECEMBER 16, 2024

OnePointFives insights into how organizations, especially in the retail and consumer sector, can best decarbonize and reach their sustainability goals is the focus of our latest playbook Forget the Sustainability Unicorn. How to Upskill a Workforce examining how organizations can embed sustainability into the organization.

Supplies 277

Supplies Fashion Management Operations 277

Retail TouchPoints

JANUARY 5, 2024

Zero-party data is information consumers intentionally share with a brand, e.g. when taking a quiz, while first-party data is collected by the brand from interactions with its own customers. Being hyper-personalized is about making the right recommendations at the right time.”

Recommendation 306

Recommendation Consumer Information Customer 306