Retail TouchPoints

DECEMBER 27, 2024

Retailers have to start understanding Gen Z. Theyre a tough nut to crack for many retailers; particularly those using more traditional approaches to research. Retailers must reflect this diversity in their marketing. Theyre in their late teens to mid-20s and have far more purchasing power than we give them credit for.

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Social Media Retail Shipping Costs Mobile 278

Retail TouchPoints

OCTOBER 24, 2024

The pandemic really accelerated all of these numerous platforms where people can create and share content, [so that now] a consumer can come in at any point in time and easily buy in that second,” said Kaisy O’Reilly, Chief Marketing Officer at Stuart Weitzman during the IAB Connected Commerce Summit.

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Merchant Services Shipping Costs Payment Services Payments 261

Retail TouchPoints

OCTOBER 31, 2024

Arrive Recommerce will be responsible for receiving and inspecting inventory, assigning value and shipping items directly to customers. Members of the retailer’s loyalty program will earn one Diamond Loyalty point for each dollar spent on the site.

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Retail TouchPoints

DECEMBER 9, 2024

This story is part of Retail TouchPoints ongoing Small Business, Big Ideas series, focusing on smaller retail brands that have found big success and have even bigger ambitions. In fact, marketing agency Empower said its seen a 90% increase in consumer interest in the advent calendar category since 2020. In fact, U.S.

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Small Business Retail Shipping Costs Gifts Social Media 272

lateshipment

NOVEMBER 4, 2024

So, in this blog, we’ve covered a comprehensive holiday schedule in the form of information on shipping deadlines and peak season surcharges for the 2024 season. The holiday shopping rush can turn out to be overwhelming, leading to issues like shipping delays, inventory shortages, customer service overload, and so much more.

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eCommerce Shipping Costs Shipping Operations 130

Retail TouchPoints

OCTOBER 11, 2024

The retail industry holds influence above many others. This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail.

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Retail TouchPoints

FEBRUARY 18, 2025

Originally launched in January 2024 , the program has been redesigned specifically for the small- to mid-sized professional customer, giving them the opportunity to earn points on eligible purchases from the first dollar spent at sign-up and offering an intuitive customer experience that mimics the consumer-facing MyLowes Rewards loyalty program.

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Consumer Subscription Recommendation Customer Experience 179

Groove

JANUARY 13, 2025

Unlike B2C eCommerce, which targets consumers, B2B eCommerce connects wholesalers with retailers, manufacturers, or other business clients via online platforms. Retail supply chains and manufacturing industries are leading this charge: The B2B eCommerce markets value is projected to reach $66 trillion by 2029.

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eCommerce Platforms B2B Payment Services eCommerce 385

Retail TouchPoints

NOVEMBER 6, 2024

In an era when online shopping is not just a convenience but a way of life, a new menace is plaguing consumers and retailers alike: porch piracy. The situation is particularly dire for younger generations, with over half of Gen Z consumers reporting that they have experienced porch piracy in the last 12 months.

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Fulfillment Shipping Costs Magento Consumer 274

Retail TouchPoints

DECEMBER 16, 2024

As a 2024 winner of Retail TouchPoints Brand Experience Awards , the retailer was recognized for the latest improvements to its mobile app, which aims to both be a digital companion for customers and to help streamline shoppers phygital experience. What role does the app currently play in consumers’ shopping behaviors?

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Retail TouchPoints

JANUARY 9, 2025

at KYMA at Hudson Yards, to discuss a few of the key trends retail will be grappling with in 2025 for this blog post. To me this illustrates both how powerful gen AI-based solutions can be, but also the preparatory and ongoing work required to make them truly useful to both consumers and retailers. 13 from 6 to 8 p.m.

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Supplies Shipping Costs B2C Channel 289

Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers.

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Shipping Costs Shipping eCommerce Small Business Retail 280

Retail TouchPoints

DECEMBER 16, 2022

As discount shopping app Wish continues its comeback effort , parent company ContextLogic outlined its plans for 2023 at a summit for its merchants — including a major overhaul of the platform’s shipment pricing structure in order to bring down shipping costs for customers.

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Retail TouchPoints

NOVEMBER 13, 2024

Seeking to compete with ultra-low-price sites such as Shein and Temu , Amazon has introduced Amazon Haul , featuring maximum prices of $20 and one- to two-week shipping times. There have been rumors of the move for months, and now the new shop is officially rolling out in beta. It will be available to U.S.

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Shipping Costs Electronics eCommerce Fashion 284

Retail TouchPoints

JUNE 18, 2024

It can be a bit jarring to start worrying about the holidays just as summer is powering up, and yet that’s exactly what many retailers are doing, particularly as the socio-economic environment continues to throw curveballs at commerce. billion commerce-focused consumer interactions as well supplemental consumer research.

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Consumer Shipping Costs eCommerce Gifts 290

Retail TouchPoints

FEBRUARY 26, 2025

A recent study found that three-quarters of consumers will avoid a brand after a cybersecurity issue, and more than 40% assume that brands are to blame when an incident occurs. Another survey of online consumer attitudes found that 84% wont go back to an ecommerce site after a fraud experience there.

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Payment Services eCommerce Shipping Costs Supplies 236

Retail TouchPoints

DECEMBER 17, 2024

Integrating Search Functionality and Inventory Visibility Survey data reveals that two-thirds of consumers say they will leave an ecommerce site and choose another retailer if the item they intended to purchase is out of stock. This helps you provide transparency on shipping windows based on inventory supply.

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eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.

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Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. From March 30 (3/30) to April 5, 2023, shoppers will have access to deals on thousands of products and free shipping on all orders over $10.

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Shipping Costs Consumer Supplies Shipping 338

Retail TouchPoints

OCTOBER 3, 2024

When opening an account on the Baby Registry, consumers can confirm where gifts should be shipped, track the baby’s expected arrival date, customize a welcome message for loved ones and start selecting products to add to their lists. But the new registry program isn’t just limited to Babies ‘R’ Us inventory.

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Shipping Costs Gifts Retail Shipping 278

Retail TouchPoints

MAY 2, 2023

It’s meant to be quite simple for a shopper, but as an ecommerce retailer, you know it’s not that easy — especially if the customer changes their mind and wants to return said magical shipment back to your shop. Oh, ship… Inflation has been increasing, which likely means you’re being mindful of the economy.

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Customer Retention Shipping Costs Customer Merchant Services 278

Retail TouchPoints

NOVEMBER 4, 2022

Today’s retail supply chains have evolved into complex global webs of infrastructure, vehicles and people that move products from raw material to end consumer. It is a crucial step that can make or break the consumer experience and therefore a company’s reputation and future sales. Today’s consumers expect fast, free deliveries.

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Shipping Costs Retail Supplies Shipping 289

Retail TouchPoints

SEPTEMBER 18, 2023

While it’s often lumped into the “retailer” category, clearly that is no longer Amazon’s core identifier. Here’s a look at how Amazon is moving even further away from the domain of retailer with the debut of new services in supply chain management, shipping, banking, market research, product development, inventory management and more.

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Payment Services eCommerce Shipping Costs Multi-channel 321

Retail TouchPoints

JULY 5, 2022

Retailers’ attitudes about ecommerce have undergone a series of rapid evolutions over the last two years. We’re seeing a shift of focus in the retail environment,” explained Publicis Sapient Head of Retail Strategy for North America Hilding Anderson in an interview with Retail TouchPoints. “We UK, Germany and Australia.

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Shipping Costs eCommerce Retail Merchant Services 323

Retail TouchPoints

MARCH 14, 2024

“There’s nothing new today about the idea of a pop-up, everybody’s doing them, they’re almost ubiquitous,” said Lazenby, who now serves as President and CEO of the family business, Whitman Family Development , in an interview with Retail TouchPoints. Of course, that hasn’t stopped them, not in the least.

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Retail TouchPoints

JANUARY 31, 2024

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates that these expectations are higher than ever. The 2024 Connected Retail Report includes a survey of 1,012 U.S.

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Shipping Costs Consumer Mobile Channel 264

Retail TouchPoints

OCTOBER 9, 2023

Shoppers’ retail preferences will be unlike anything we’ve seen even just a year ago. 1: Retailers are testing brands, hiding the parent brand. . #1: 1: Retailers are testing brands, hiding the parent brand. It’s still retail, but it’s not. In 2024, it won’t be your dad’s supply chain. More fluid. Less predictable.

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Supplies Fulfillment Retail Omnichannel 306

Retail TouchPoints

JUNE 6, 2023

Some stats support the gloomy outlook: according to Kearney , 40% of consumers feel they have too many subscriptions, and subscription ecommerce is predicted to have its slowest growth year on record in 2023 ( Insider Intelligence ). Today, brands are competing for consumers’ share of wallet. The reality though is less stark.

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Subscription Consumer Shipping Costs Clothing 299

Retail TouchPoints

OCTOBER 4, 2024

It seems that every retailer has a loyalty program these days. Instead, retailers need to craft loyalty programs that are easy to access, include uncommon or unexpected benefits and make a meaningful connection with shoppers. Because of this, their universality is raising the bar. Why should brands care about Target 360?

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Shipping Costs Retail Shipping B2C 278

Retail TouchPoints

AUGUST 30, 2023

Nearly two-thirds of consumers ( 65% ) say they “love” fewer than three brands, according to a U.S.-based But research from PwC points to a few key factors, including discrepancies between what consumers and executives deem important. But what’s happening in retail specifically? based survey conducted by Dynata.

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Customer Loyalty Retail Shipping Costs Financial Services 264

Retail TouchPoints

JUNE 25, 2024

The prevalence of gift card fraud poses a significant threat to retailers and consumers alike. Traditional plastic gift cards, while popular among consumers, are susceptible to a variety of security threats, including theft, duplication loss, and unauthorized use. That’s a win-win for consumers and retailers alike.

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Retail TouchPoints

OCTOBER 21, 2024

” Aligning with the Demands of Today’s Consumers “Some of the language that I continue to hear when I go to many of [my go-to-market appointments] are things like, ‘What will our adjacencies be?’” Consumers are finding inspiration everywhere, and they’re more eclectic in their fashion choices. ” Hyman added.

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Consumer Fashion Shipping Costs Clothing 264

UpSellIt

MARCH 26, 2025

The consumer electronics category quite literally powers a wide variety of sectors, from communication and entertainment, to education, healthcare, and security. And not only is the consumer electronics category spanning outward, but it is also growing upwards as well.

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Consumer Electronics Electronics Consumer Shipping Costs 78

Retail TouchPoints

SEPTEMBER 13, 2023

Commerce is expanding rapidly, especially within the retail sector. retail sales have increased 8.8% However, challenges are inevitable, despite the resilient consumer spending we’ve seen earlier in the year. These sorts of requests — known as chargebacks — are very expensive and time-consuming for all parties involved.

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Shipping Costs Payment Services Banking Retail 277

Retail TouchPoints

SEPTEMBER 18, 2024

However, the functions of packaging can vary significantly depending on its intended purpose – retail or ecommerce. Let’s delve deeper into the classifications of retail and ecommerce packaging, exploring their defining characteristics and best practices. However, the responsibility of retail packaging goes beyond aesthetics.

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eCommerce Retail Shipping Costs Shipping 249

Retail TouchPoints

SEPTEMBER 16, 2022

While some brands claim to completely understand what these consumers really want, there are many times when Gen Z shoppers’ thoughts and behaviors don’t quite match up. And at a time when knowing and resonating with your customer is the key to survival, retail brands are hoping to get further context.

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Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. Each of these companies announced new retail partnerships last year, many outside the “home turf” of the grocery vertical.

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Fulfillment Shipping Costs Omnichannel Retail 289