Retail TouchPoints

NOVEMBER 21, 2024

However, this year, you and retailers are facing the same problem: a quirk of the calendar means there are only 27 days between Thanksgiving and Christmas, five fewer days than usual, so retailers have a number of tricky balancing acts they’ll need to pull off to make sure it really is the most wonderful time of the year.

Shipping Costs 266

Shipping Costs Retail Toys Games 266

Ecommerce Platforms

MAY 8, 2020

Shipping doesn't have to be free. However, studies have shown that 91% of ecommerce customers rethink their purchases from online stores when they realize that the shipping wasn't priced well or it wasn't fast enough. What's more, about 43% of those consumers go right to marketplaces as alternatives.

Shipping Costs 174

Shipping Costs Shipping eCommerce Platforms Fulfillment 174

Retail TouchPoints

JULY 31, 2023

Inventory distortion, whether it’s out-of-stocks or overstocks, are a huge and costly challenge for retailers and suppliers, and too often a source of great inconvenience to consumers. A recent study by IHL Group projects that the global cost of inventory distortion in 2023 will be $1.77 IHL estimates the cost of ORC in the U.S.

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Shipping Costs Retail Supplies Improvements 246

Retail TouchPoints

JULY 7, 2023

As more direct-to-consumer (DTC) brands face heightened competition and rising cost-per-acquisition rates online, many have disinvested in their branded ecommerce experiences and doubled down on unique brand opportunities found on marketplaces like Amazon. For brands, that makes it much more difficult to stand out. It’s inevitable.

Shipping Costs 270

Shipping Costs Customer Multi-channel Consumer 270

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 283

Customer Experience Shipping Costs eCommerce Improvements 283

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce. 31, 2021. “We’re

Shipping Costs 261

Shipping Costs Consumer Supplies Merchant Services 261

Retail TouchPoints

AUGUST 27, 2024

As with many other retail sales “seasons,” formerly hard-and-fast dates about when back-to-school (BTS) selling starts — and perhaps more importantly, when it stops — have become more nebulous in recent years. That’s putting pressure on brand loyalty, as people switch to lower-cost channels and different brands. they spent in 2023.

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Shipping Costs Supplies Electronics Consumer 335

Retail TouchPoints

MAY 2, 2023

It’s meant to be quite simple for a shopper, but as an ecommerce retailer, you know it’s not that easy — especially if the customer changes their mind and wants to return said magical shipment back to your shop. Oh, ship… Inflation has been increasing, which likely means you’re being mindful of the economy.

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Customer Retention Shipping Costs Customer Merchant Services 273

Retail TouchPoints

DECEMBER 1, 2021

The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us how far removed we are from ever returning to the old “normal.” Businesses continued to be put to the test over the last year, especially small business owners in retail and ecommerce.

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Shipping Costs Shipping Small Business Retail eCommerce 299

Retail TouchPoints

OCTOBER 3, 2024

When opening an account on the Baby Registry, consumers can confirm where gifts should be shipped, track the baby’s expected arrival date, customize a welcome message for loved ones and start selecting products to add to their lists. But the new registry program isn’t just limited to Babies ‘R’ Us inventory.

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Shipping Costs Gifts Retail Shipping 273

Retail TouchPoints

SEPTEMBER 13, 2023

Commerce is expanding rapidly, especially within the retail sector. retail sales have increased 8.8% However, challenges are inevitable, despite the resilient consumer spending we’ve seen earlier in the year. These sorts of requests — known as chargebacks — are very expensive and time-consuming for all parties involved.

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Shipping Costs Payment Services Banking Retail 272

Retail TouchPoints

OCTOBER 16, 2020

Free shipping days are behind us. The first wave of ecommerce was mostly about price, while the second wave is all about the customer experience. Having the best product or lowest shipping fee will no longer guarantee you a sale. For a vast majority of consumers, a positive delivery experience inspires fierce brand loyalty.

Shipping Costs 284

Shipping Costs Shipping Merchant Services eCommerce 284

ChannelAdvisor

JULY 27, 2022

Which would you rather choose: a $49 product with free shipping or the same product for $39 plus $10 shipping? Free shipping was once a fast-growing trend in e-commerce. Today, consumers expect it for every online purchase. The Psychology of Online Pricing. What Consumers Say About Shipping Costs.

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Shipping Costs Shipping eCommerce Merchant Services 98

Retail TouchPoints

NOVEMBER 13, 2024

Seeking to compete with ultra-low-price sites such as Shein and Temu , Amazon has introduced Amazon Haul , featuring maximum prices of $20 and one- to two-week shipping times. The majority of products offered are priced at $10 or less, with some as low as $1. It will be available to U.S.

Shipping Costs 144

Shipping Costs Electronics eCommerce Fashion 144

lateshipment

NOVEMBER 4, 2024

So, in this blog, we’ve covered a comprehensive holiday schedule in the form of information on shipping deadlines and peak season surcharges for the 2024 season. The holiday shopping rush can turn out to be overwhelming, leading to issues like shipping delays, inventory shortages, customer service overload, and so much more.

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eCommerce Shipping Costs Shipping Operations 130

Retail TouchPoints

MARCH 30, 2022

UPS is cultivating its shipping capabilities for integrated international ecommerce through a partnership with ESW. The agreement between the shipping-and-logistics company and DTC ecommerce firm will aim to facilitate cross-border online business for brands seeking to reach consumers on a global scale.

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Shipping Costs Shipping Payment Services eCommerce 261

Retail TouchPoints

OCTOBER 4, 2024

It seems that every retailer has a loyalty program these days. Instead, retailers need to craft loyalty programs that are easy to access, include uncommon or unexpected benefits and make a meaningful connection with shoppers. Because of this, their universality is raising the bar. Why should brands care about Target 360?

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Shipping Costs Retail Shipping B2C 274

Retail TouchPoints

JUNE 27, 2022

This has been a volatile year for retailers and consumers alike, and the uncertain nature of 2022 has been shaping trends across the industry, according to Forrester’s Vast, Fast, And Relentless: Consumer Buying Enters A New Era report. Marketplaces Forcing Retailers to Get Unique. The result?

Shipping Costs 270

Shipping Costs Omnichannel Customer Retention Retail 270

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. retailers last year, they haven’t always been a strategic focus. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores.

Shipping Costs 332

Shipping Costs eCommerce Merchant Services Retail 332

Retail TouchPoints

JUNE 6, 2023

Some stats support the gloomy outlook: according to Kearney , 40% of consumers feel they have too many subscriptions, and subscription ecommerce is predicted to have its slowest growth year on record in 2023 ( Insider Intelligence ). Today, brands are competing for consumers’ share of wallet. The reality though is less stark.

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Subscription Consumer Shipping Costs Clothing 293

Retail TouchPoints

NOVEMBER 15, 2024

The Editors’ Perspectives column offers insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. Amazon ’s highly anticipated low-cost Temu competitor has arrived , and it’s called Haul. Which begs the question: Why?

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Shipping Costs Consumer Shipping eCommerce 167

Retail TouchPoints

SEPTEMBER 19, 2024

To ease the blow, the platform plans to reduce the minimums required to access free shipping (down from $69 to $49 for users in the Superstar rewards tier , for example), and offer a $15 shopping credit to users who send in their first Clean Out bag (offsetting the $14.99 Beginning Oct. processing fee).

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Shipping Costs Improvements Operations Books 254

Retail TouchPoints

JULY 5, 2022

Retailers’ attitudes about ecommerce have undergone a series of rapid evolutions over the last two years. We’re seeing a shift of focus in the retail environment,” explained Publicis Sapient Head of Retail Strategy for North America Hilding Anderson in an interview with Retail TouchPoints. “We UK, Germany and Australia.

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Shipping Costs eCommerce Retail Merchant Services 319

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. Each of these companies announced new retail partnerships last year, many outside the “home turf” of the grocery vertical.

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Fulfillment Shipping Costs Omnichannel Retail 284

Retail TouchPoints

OCTOBER 21, 2024

” Aligning with the Demands of Today’s Consumers “Some of the language that I continue to hear when I go to many of [my go-to-market appointments] are things like, ‘What will our adjacencies be?’” Consumers are finding inspiration everywhere, and they’re more eclectic in their fashion choices. ” Hyman added.

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Consumer Fashion Shipping Costs Clothing 260

Wiser

SEPTEMBER 5, 2023

When it comes to online retail, pricing strategies can make or break a business’s success. Among these strategies, two stand out as particularly effective tools for driving conversions: discounts and free shipping. On the other hand, free shipping has emerged as a potent marketing strategy in the era of eCommerce.

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Shipping Costs Shipping Payment Services Online Retail 148

Fabric

MARCH 25, 2024

In the world of retail, markdowns are inescapable. retail inventories rose another 4% to reach $795 billion in November 2023. One way to improve inventory health is to use a robust pricing and promotions engine, like fabric Offers (Offers), to implement an effective markdown strategy. What causes retailers to markdown inventory?

Shipping Costs 130

Shipping Costs eCommerce Retail Shipping 130

Retail TouchPoints

AUGUST 29, 2024

What’s old is new again, but this time around the focus is squarely on the value proposition for stores and consumers instead of the distribution centre (DC). While much is often made about the cost of RFID tags, the larger barrier to adoption was the cost of the readers themselves. Let’s start with the costs.

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Shipping Costs Supplies POS Customer Experience 291

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 257

Shipping Costs Improvements Live Chat Retail 257

Retail TouchPoints

JUNE 8, 2021

Consumers are spending more money online than they do in brick-and-mortar stores, particularly during the busy holiday season. But these same online shoppers do something else that all retailers hate: They fill up carts without making a purchase. Asking consumers to create a new account can certainly cause some of this hesitation.

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Shipping Costs Shipping Shopping Carts Small Business Retail 183

Retail TouchPoints

MAY 6, 2024

By using an AI-enabled software solution to pre-cool the store before a planned energy reduction, the retailer ensures the event doesn’t impact customer comfort. This enables an “ S 3 ” strategy that improves the Safety, Service and Sustainability of their multi-site retail operations and impacts their top and bottom lines.

Shipping Costs 279

Shipping Costs Retail Operations Technology 279

lateshipment

AUGUST 6, 2024

Research shows that around 15% of all shipments are damaged in a year, with costs accounting for $1 billion. These costs account for multiple areas such as the original product, shipping, and returns along with replacement and operational costs. How To Ship Fragile Items? The ‘damage’ from damaged goods is evident.

Shipping Costs 130

Shipping Costs Shipping Merchant Services eCommerce 130

Groove

AUGUST 22, 2022

By offering your perishable products directly to consumers outside of your existing in-person sales channels, you will earn new brand champions without sacrificing profit margins to middle-men and chain grocery stores. Shipping Requirements. The list of effects from these shipping requirements goes on for quite a while.

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Shipping Costs Shipping Food and Beverages Merchant Services 195

Retail TouchPoints

AUGUST 29, 2024

Value-seeking consumers trading down, strategically waiting for discounts and choosing low-cost Chinese shopping apps will soften holiday sales growth to 2% year over year (YoY) both in the U.S. billion global consumers on retail sites. While holiday sales grew 3% YoY in 2023, reaching $1.17 trillion , with the U.S.

Shipping Costs 273

Shipping Costs Consumer Shipping Supplies 273

Retail TouchPoints

JULY 21, 2022

In today’s Now Economy , customers are gravitating increasingly toward the “I see it, I want it, I’ve got it” retail model — while at the same time they’re more intent than ever on making purchases that support their personal values. Retailers are scrambling to adapt to this exponentially expanded consumer dial tone.

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Drop Ship Shipping Costs Shipping Marketing 261

Retail TouchPoints

FEBRUARY 21, 2024

Beginning March 23 online and in most of its stores, Target will offer a Diane von Furstenberg collection consisting of more than 200 items, most priced under $50. The collection, available while supplies last, encompasses women’s, girls and baby apparel and accessories along with beauty and home décor items starting at a $4 price point.

Shipping Costs 269

Shipping Costs Accessories Apparel Supplies 269

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. When Wish debuted in 2010 it took the U.S. Now the platform is launching its first major sales event , dubbed “330” or “Wishmas.”

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Shipping Costs Consumer Supplies Shipping 337