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How 2 Brands Navigate the Chaotic Chat Channels of Modern Ecommerce Customer Service

BigCommerce

A majority of these jobs are allocated to distribution and fulfillment, but a proportional number of these jobs also go into operations, management, and of course, customer service. Even if you add live chat to the mix, customers require your attention through other means that can segregate your customer service operations as a whole.

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An In-Depth ShippingEasy Review: What This Shipping Solution Has to Offer

Ecommerce Platforms

So, hopefully, by the end of this blog post, you'll have a better idea of whether this solution meets the shipping needs of your business. If you haven't gathered from ShippingEasy's name, ShippingEasy is a shipping platform (Duh!). Headquartered in Austin, TX, ShippingEasy truly excels in streamlining your shipping operations.

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How to Conduct a Competitive Analysis for Your Online Business [with Templates]

BigCommerce

How long does it take them to respond to email, live chat and contact form submissions? Are they going for price? Purchase a product: Check out the product itself, but also note the time it takes to ship and how their packaging looks. Take a peek at pricing. What type of information do they tackle? Experience?

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ShipStation Review (Jan 2023): What You Need to Know

Ecommerce Platforms

You don't need us to tell you that shipping is a big part of any eCommerce business. Thanks to its Prime service, customers have come to expect shipping within 1-2 days and, in many cases, desire (or expect) free shipping. But luckily, plenty of solutions are available to make the shipping process a lot easier.

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ShipStation Review (Jan 2023): What You Need to Know

Ecommerce Platforms

You don't need us to tell you that shipping is a big part of any eCommerce business. Thanks to its Prime service, customers have come to expect shipping within 1-2 days and, in many cases, desire (or expect) free shipping. But luckily, plenty of solutions are available to make the shipping process a lot easier.

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Tidio Chat Review: What Does This Software Have to Offer?

Ecommerce Platforms

Cue, live chat software. Of course, to offer decent chat functionality on your site, you'll need to use the right software. Tidio is a chat solution offering powerful live chat and chatbot tools. Tidio comprises two significant features: Live chat to provide customer support.

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33 Ecommerce Strategies for Growth from 12 $1M+ Brands [18 Must Have Tools Included]

BigCommerce

In total, I’ve interviewed upward of 252 brands over the course of nearly a decade. With a single sample product, he headed out to a golf course near his home to see if it would work. Let customers name their price: ALB uses PriceWaiter on their product pages –– which lets the buyer name a price. Sully was in business.