Retail TouchPoints

MARCH 3, 2025

The Cozy Earth marketing team sought a direct, personalized way to reach and serve customers across channels that aligned with the various buying journeys shoppers could embark on with its different product lines. However, like many brands, it also found that traditional channels were getting more crowded and expensive.

Customer 260

Customer Marketing Channel Customer Retention 260

Retail TouchPoints

MARCH 4, 2025

However, dynamic pricing also raises concerns, particularly around customer trust. Transparency is Key Customers already are familiar with dynamic pricing online, particularly on platforms like Amazon, where prices change constantly. Retailers need to openly share why prices are changing and how this benefits customers.

Customer 216

Customer Retail Electronics Operations 216

Retail TouchPoints

MARCH 6, 2025

The Home Depot has unveiled Magic Apron, a proprietary suite of generative AI tools designed to help customers with their home improvement needs and projects. For example, if a customer is getting their lawn ready for spring, they may not know how to fertilize it or seed bare spots.

Customer 252

Customer B2B Improvements Customer Experience 252

Retail TouchPoints

JANUARY 17, 2025

Even as Walmart s Birkin dupe dubbed the Wirkin continues to sell like hotcakes , the retailer has announced a new deal that will give its customers access to the real thing. Additionally, Rebag promised 100 items that will be available exclusively to Walmart customers.

Jewelry 278

Jewelry Customer Channel Retail 278

Retail TouchPoints

MARCH 26, 2025

Businesses striving to meet these expectations are turning to AI-powered knowledge graphs a cutting-edge tool that connects disparate data points to create a holistic understanding of customers. In todays data-driven world, businesses often struggle to make sense of fragmented customer information stored across multiple systems.

Customer 147

Customer Recommendation Customer Experience Travel 147

Retail TouchPoints

OCTOBER 17, 2024

As retailers come to terms with the boundless potential of generative AI, Cognizant has identified three key areas where this technology will make the most significant and immediate impact: commerce, marketing and customer service. Today’s retailers have every incentive to ensure all customer inquiries are promptly and adequately addressed.

Retail 308

Retail Customer Data Social Media Technology 308

Groove

OCTOBER 10, 2024

For Shopify merchants , email marketing presents one of the best ways to engage with customers and drive sales. Shopify Email Marketing Overview Email marketing for Shopify involves strategically using email communication to build relationships with your customers, promote your products, and drive traffic to your online store.

Shopify 354

Shopify Merchant Services Marketing Recommendation 354

Retail TouchPoints

DECEMBER 16, 2024

A key aspect of Tractor Supply Company s brand mission is providing legendary customer service. Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout. They live Life Out Here.

Payment Services 278

Payment Services Supplies Mobile Live Chat 278

Groove

JANUARY 13, 2025

With tools like AI, predictive analytics, and robust eCommerce platforms, businesses can streamline operations, expand their reach, and deliver superior customer experiences. Enhanced Customer Experience : Self-service portals and personalized recommendations empower B2B buyers to make informed decisions without delay.

eCommerce Platforms 385

eCommerce Platforms B2B Payment Services eCommerce 385

Retail TouchPoints

JANUARY 1, 2025

According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. This point is critical because even when customers love a company or product, 59% of shoppers in the U.S.

Management 320

Management Shipping Costs Reference Retail 320

Groove

OCTOBER 11, 2024

To succeed in this critical part of brand building, however, businesses need to expertly manage their websites and ensure that the content is optimized to deliver outstanding customer experiences. Choosing the right merchant services provider is crucial for smooth business operations and customer satisfaction.

Merchant Services 357

Merchant Services Payment Services Payments eCommerce 357

Retail TouchPoints

OCTOBER 31, 2024

This is a game changer for retailers, which now have the ability to message customers with a mobile wallet pass across Android and iOS devices. Wallet notifications offer a new way to reach customers on the device they never leave home without: their smartphone.

Mobile 297

Mobile Channel Marketing Consumer 297

Retail TouchPoints

DECEMBER 31, 2024

The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. Customers today want consistent, personalized experiences across channels with multiple payment options and faster refunds. Charging customers for returns is becoming a growing practice.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Groove

OCTOBER 11, 2024

Businesses want a reliable means to reach customers and keep them engaged. Understanding Text Message Marketing Both MMS and SMS text message marketing allow you to contact customers almost instantly. SMS, or short messaging service, and MMS, or multimedia messaging service, enable you to reach customers through their cellphones.

Merchant Services 352

Merchant Services eCommerce Platforms eCommerce Marketing 352

Retail TouchPoints

JANUARY 3, 2025

Given that different cannabis products can produce a wide range of effects among consumers, one of the biggest challenges facing cannabis retailers is matching the right product with the right customer. The AI-powered data-driven budtender can [answer customer questions such as] Whats a good flower for sleep? billion in 2024 to $53.5

Recommendation 305

Recommendation Download Consumer eCommerce 305

Retail TouchPoints

JANUARY 13, 2025

To begin to address the issue holistically, retailers must aim to ensure that the right products are being targeted to their customers and that products meet their expectations before they even hit the checkout button. Retailers can combat this by providing customers with focused insights during the decision-making process.

Retail 298

Retail BigCommerce B2C Channel 298

Groove

OCTOBER 22, 2024

However, maintaining a seamless and on-brand experience for your customers is still key, and this becomes a lot more difficult when you are managing a wide range of channels. Consistent Brand Experience Consistency is one of the keys to a positive customer experience.

eCommerce Platforms 333

eCommerce Platforms Omnichannel Online Retail Multi-channel 333

Retail TouchPoints

NOVEMBER 22, 2024

Puma has unveiled a new flagship concept that includes activations, customization services and other tech-powered elements. Located at the BLVD , a new retail and entertainment destination in the heart of the Las Vegas Strip, this is the global sports brand’s second U.S.

Apparel 311

Apparel Accessories Fashion Games 311

Groove

OCTOBER 14, 2024

The AOV meaning is simple: It measures the average amount of money that your customers spend in a single transaction with your eCommerce business. Thankfully, this vital metric is simple to calculate, even while providing unmatched insight into your store’s performance and customer behavior. What Is AOV? Ready to boost your AOV?

Shipping Costs 357

Shipping Costs Improvements Shipping eCommerce 357

Groove

NOVEMBER 17, 2024

Website Customization The first thing you should do when creating a BigCommerce store is to thoroughly customize it to suit your needs and preferences. Thankfully, you have a lot of options when it comes to BigCommerce website customization. Stencil also allows developers to customize shopping cart templates for added control.

BigCommerce 341

BigCommerce Merchant Services Payment Services SEO 341

Groove

NOVEMBER 7, 2024

Understanding Multichannel eCommerce We will start with multichannel eCommerce, which focuses on how your business operates across different platforms that are intended to engage customers. Businesses use multiple, separate channels to connect with customers and leads while sharing the advantages of their products or services.

Multichannel 383

Multichannel Omnichannel eCommerce Channel 383

Groove

OCTOBER 11, 2024

Whether it involves increasing website traffic, boosting sales, or nurturing customer relationships, setting goals that align with your overall business objectives will help guide the rest of your strategy. Develop customer personas to tailor your messaging effectively and ensure that it suits your audience.

Management 370

Management Marketing eCommerce Recommendation 370

Retail TouchPoints

JANUARY 9, 2025

The retailer, working with Mood Media , has created an experiential retail location equipped with a large-scale LED visual wall displaying curated content, carefully chosen music and even a custom fragrance, White Pepperwood, carrying the scent of the outdoors through the air. It transforms your whole being.

Outdoor 278

Outdoor Consumer Fulfillment Definition 278

Retail TouchPoints

OCTOBER 24, 2024

“Our work with Avery Dennison will improve inventory visibility, which means products will be on the shelves when our customers want them, while enabling our associates to spend more time with our customers,” said Jordan Poff, VP of Retail Operations at Kroger in a statement.

Improvements 311

Improvements Customer Experience Operations Technology 311

Groove

NOVEMBER 19, 2024

Jason predicts the future of commerce will blend entertainment and curation, fostering deeper connections with customers. His global expertise spans various product/service types, including SaaS, eCommerce, Cloud, and B2B, as well as several customer verticals, such as enterprise software, publishing, and consumer electronics.

eCommerce 448

eCommerce Merchant Services Consumer Electronics Electronics 448

Retail TouchPoints

DECEMBER 4, 2024

That’s why the brand has opened its first permanent store at Westfield Century City Mall in Los Angeles, which is not only an epicenter for Calpak’s core customer base, but also for the business itself. The four -day activation aimed to gauge customer reception, and the team was “astounded” by the demand. “It

Travel 296

Travel Retail Demo Customer 296

Forrester eCommerce

SEPTEMBER 12, 2024

B2B buyers and customers aren’t seeking more content from providers or new ways to see their first name and company used in otherwise generic messaging. Rather, they crave relevance and responsiveness — the right content delivered in the moment of need, specific to their role, in a suitable format.

B2B 468

B2B Customer Marketing 468

Retail TouchPoints

DECEMBER 11, 2024

The kiosks, which the retailer began piloting in late 2023, allow customers to activate weekly circular digital coupons and personalized offers without requiring a smartphone or even internet access. Customers will receive a printout of the digital coupons that are loaded to their loyalty card for reference as they shop.

Reference 274

Reference Customer Improvements Retail 274

Retail TouchPoints

NOVEMBER 12, 2024

With a quick click on a smartphone, these customers have accessed hidden content, exclusive deals and lightning-fast checkouts. QR codes offer a powerful solution, enabling brands to streamline transactions, provide instant product information and cultivate deeper customer relationships. The result?

Gifts 275

Gifts Magazine Information Social Media 275

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We can find out what selling knowledge we need to provide our employees with in order to educate the customer.

POS 286

POS Gifts Operations Arts 286