Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. Like its ERP system, Burton’s POS was dated and needed to be replaced. People know us for snowboarding.

Omnichannel 317

Omnichannel eCommerce POS Operations 317

Mi9

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

Payment Services 52

Payment Services POS Mobile Shipping Costs 52

Retail TouchPoints

MAY 24, 2024

To create a competitive experience, the back end of a merchant’s in-store and online business needs to be unified, ultimately creating a front-end experience that is consistent and cohesive.

Merchant Services 264

Merchant Services Shopify POS Multi-channel 264

Optimizely

FEBRUARY 3, 2020

So if you eat, sleep, and breathe the customer experience, why don’t you have better data and insights into your customer behavior? That’s exactly the promise of a customer data platform (CDP). In contrast, a customer data platform only relies on verified first-party data alone.

Customer Data 195

Customer Data Customer eCommerce Platforms Channel 195

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. Improved Data Accuracy and Consistency One of the most significant advantages of having a centralized database is the accuracy and consistency of data.

eCommerce Platforms 111

eCommerce Platforms Multi-channel Retail eCommerce 111

Retail TouchPoints

JULY 9, 2024

The retailer is in the midst of rolling out new next-generation store technology, including new point-of-sale (POS) hardware and software, as well as upgrading its stores’ WiFi and network bandwidth. So we’re focusing on our stores and digital systems, applications and ecosystems, because that’s the way we meet our customers.

POS 279

POS Department Stores Payment Services Point of Sale 279

RTP blog

OCTOBER 15, 2018

By Chirag Shivalker, Hi-Tech BPO We live in a world driven by data, and leveraging it appropriately in a retail setup has proved its worth in providing relevant and valuable customer experiences. Why Should Retailers Collect Customer Data? What Questions Should Retailers Ask To Collect Relevant Customer Data?

Customer Data 150

Customer Data Customer X-cart Retail 150

Retail TouchPoints

MARCH 8, 2021

Is your physical space incorporating digital signage and wireless POS systems? Ultimately, asking lots of questions and thinking holistically about the customer journey will ensure that both physical and digital get equal amounts of attention and live up to their full potential.

Customer Data 264

Customer Data Customer White Paper Technology 264

Ecommerce Platforms

JULY 29, 2020

The first one, Lightspeed OnSite is one that you install on your desktop, while the Lightspeed Restaurant platform is a POS for restaurants. Keep reading to learn more about the Lightspeed Ecommerce platform, and look towards the end of this article for details on the POS and desktop versions. Access to Crucial Customer Data.

lightspeed 177

lightspeed POS Payment Services Shipping Costs 177

iVend

FEBRUARY 21, 2025

As a retailer, you rely on your POS technology for store operations, and you may well have an Enterprise Resource Planning (ERP) system as well or be considering one. But rather than seeing them as two essential but separate – entities, the retailers who get the most from their POS and ERP systems are those that integrate them.

Payment Services 52

Payment Services POS Operations Retail 52

GetElastic

DECEMBER 7, 2017

Retail Customer Experience ). Here are some ways leading companies are using checkout-less shopping to create a frictionless shopping experience. These people will still need POS systems, but not necessarily a human cashier. It’s not just a POS technology. Keep them waiting for 2.5

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

GetElastic

DECEMBER 7, 2017

Surveys show that 70% of customers get irritated by slow or chatty cashiers, and 49% hate seeing closed lines at peak hours. Retail Customer Experience ). Here are some ways leading companies are using checkout-less shopping to create a frictionless shopping experience. It’s not just a POS technology.

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

Retail TouchPoints

DECEMBER 16, 2022

Retailers can use a mobile-first and responsive POS to keep their checkout mobile, or use the same solution to station their device on a counter or offer a self-checkout option. mPOS solutions provide real-time analytics and customer data. Streamline Workflow to Optimize Service.

Technology 278

Technology Payment Services Retail POS 278

Retail TouchPoints

DECEMBER 15, 2022

Also, it is not enough for marketers to just ‘know’ their customers; it is important for them to be one step ahead and predict what they need and how they will behave. In the current scenario, what customers expect from brands is often changing in a dynamic manner. Factors Driving the Need for Real-Time CDP.

Multi-channel 246

Multi-channel POS Customer Data Mobile 246

Ecommerce Platforms

FEBRUARY 20, 2020

Brick and mortar stores are now increasingly seeking the best retail POS systems because run-of-the-mill point of sale solutions just don’t cut it anymore. According to a recent survey , retail executives now acknowledge the importance of modern point of sale systems in their businesses, and are exceedingly upgrading their POS solutions.

POS 118

POS Payment Services Merchant Services lightspeed 118

iVend

SEPTEMBER 10, 2023

Here we explore the essential functions that retail POS software delivers for your business. You can see which staff are performing best in driving sales, and use the POS to give all staff the information and support they need. This too is an essential function of your retail POS system.

POS 111

POS Retail Point of Sale Multi-channel 111

Groove

APRIL 18, 2024

Customer Experience: Shopify ERP integration integrates customer data, which gives your customers a seamless shopping experience. It also allows for personalized marketing and better customer service. If you have a retail location, migrate to Shopify POS.

Shopify 306

Shopify Payment Services Shipping Costs Order Fulfillment 306

Retail TouchPoints

JUNE 10, 2024

The next level of first-party data marketing is using a customer data platform (CDP) or a marketing data warehouse to build audiences with data from different sources of tools and technology, such as a CRM, ERP, POS system and digital analytics, social media or email platforms.

Marketing 299

Marketing Customer Social Media POS 299

Ecommerce Platforms

FEBRUARY 20, 2020

Brick and mortar stores are now increasingly seeking the best retail POS systems because run-of-the-mill point of sale solutions just don’t cut it anymore. According to a recent survey , retail executives now acknowledge the importance of modern point of sale systems in their businesses, and are exceedingly upgrading their POS solutions.

POS 104

POS Payment Services Merchant Services lightspeed 104

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

In the face of unprecedented and challenging market disruptions, forward-thinking retailers are turning to mobile POS systems to maximize productivity and profits. In addition, investments in the right retail technology can improve the overall customer experience, even when there is a staff shortage. Build Customer Loyalty.

Payment Services 97

Payment Services POS Mobile Operations 97

Ecommerce Platforms

APRIL 5, 2022

The best POS system for iPad users is a comprehensive software offering, specially designed to work on an iPad or similar tablet. With the right POS solution, you can use your iPad as your primary source of hardware, so there’s less need to spend a fortune on things like readers and scanners. Shopify POS. Try Shopify POS.

POS 104

POS lightspeed Payment Services Point of Sale 104

Retail TouchPoints

MARCH 1, 2024

Rather than bombarding our members with thousands of great member deals, we focus on the most relevant offers based on their preferences and observed member data. Barry noted that Best Buy’s wealth of first-party customer data gives it an advantage in its personalization efforts, particularly with its mobile app. “We

POS 278

POS Omnichannel Mobile Improvements 278

Optimizely

DECEMBER 18, 2018

If you have a loyalty program as part of your store experience, you’ll at least be able to get an overview of what they’ve bought before and when through your point of sale (POS). What is in-store data? How can you integrate in-store data? But what are you doing with that vital information? Cross-sell and up-sell.

Marketing 225

Marketing Customer Loyalty POS Point of Sale 225

Optimizely

APRIL 18, 2019

That’s why you need to use the data you already have collected on your customers in-store to understand what they are looking online, on social media, and on mobile. In fact, almost two-thirds of retailers say the use of big data and analytics is creating a competitive advantage for their organizations.

Marketing 299

Marketing POS Channel Clothing 299

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. Offering omnichannel shopping experiences requires real-time updates and a tech stack that works together in the background to power each leg of the buyer’s journey. Providing Various Payments Technologies.

Payment Services 248

Payment Services Payments Retail Sporting Goods 248

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2022

A complete POS system can merge and simplify essential business operations as well as provide you with a steady stream of data that you can use to make informed business decisions. Which POS system is the right fit for your business? This overall view gives you a complete picture of your sales data.

POS 98

POS Point of Sale Customer Retention Multi-channel 98

retailnext

SEPTEMBER 24, 2019

Retailers depend directly on consumers for their business growth, which has placed shopper experience and customer satisfaction at the top of the priority list, making customer and market research very important. When you’re aiming for success in the retail industry, customer experience makes a world of difference.

Customer Data 88

Customer Data Improvements Customer Social Media 88

BigCommerce

DECEMBER 20, 2017

Localization, Personalization and Customer Experience. Localization is a segment of personalization, and all personalization aims at bettering the customer experience. What is customer experience? Customer experience historically has involved WOW’ing the consumer. Lightspeed Retail POS.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Retail TouchPoints

MARCH 25, 2022

These are all qualities of ecommerce, so why not connect the online shopping experience with the POS? The customer data is stored in the app, so all it takes is a few clicks to pay. That means no checkout line and fast access to product information. Digital wallets such as Click to Pay or Apple Pay make checkout faster.

Payment Services 278

Payment Services Payments Social Media Electronics 278

Retail TouchPoints

FEBRUARY 23, 2023

Even though 45% of consumers expressed a lack of understanding of how AI technology is being implemented, 75% believe there is potential for AI to have an impact on customer experience, according to a survey by RedPoint Global. It’s used for one purpose.

Retail 278

Retail Technology Customer Experience Consumer 278

Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Marketers are really at the forefront of this transformation ,” Schwartz said. Currently, only 35%.

Webinar 289

Webinar Consumer Payments Marketing 289

365 Retail

MAY 29, 2024

Aptos announced today that EE is introducing a new cloud-based POS solution from Aptos in its retail stores. This technology aims to enhance EE’s customer engagement capabilities while reducing the IT infrastructure footprint in each store. Aptos was the right POS partner to bring our vision to life.

POS 64

POS Retail Technology Customer Data 64

Retail TouchPoints

FEBRUARY 23, 2022

Retailers should tap customer data to understand what products are optimal for these automated commerce experiences and create spaces at the point of pickup to support education, engagement and interaction.

Fulfillment 298

Fulfillment Vend Operations Technology 298

RTP blog

NOVEMBER 11, 2019

This kind of approach increases the probability of a negative customer experience and can be a recipe for disaster. They can do this because they have invested wisely in maximizing the speed of their POS. Is your tech stack arming your business with valuable customer data?

Technology 150

Technology Retail POS PayPal 150

Teamwork Retail

SEPTEMBER 18, 2018

A modern point-of-sale (POS) system is more than just a cashwrap with a register and a card reader. Options that provide connectivity, payment processing, and customer engagement are just the beginning. Here are five revolutionary improvements that a new POS system can bring to a retail store. Customer experience.

POS 54

POS Payment Services Retail Point of Sale 54

iVend

OCTOBER 16, 2023

There’s one approach that is proven to work to engage customers, enhance their experience and increase spend – and that’s personalization. iVend helps retailers iVend helps retailers to capture and analyse customer data. Rapid checkout in store – for many shoppers, the experience is all about efficiency.

POS 105

POS Payment Services Payments Omnichannel 105

Optimizely

JUNE 28, 2018

Average order value (AOV) – Tracks the average dollar amount spent each time a customer places an order; calculated by dividing the total number of sales revenue by the total number of order. Omnichannel marketing – Unifies your sales and marketing messaging to create a single integrated experience of your brand across channels.

eCommerce 199

eCommerce Marketing Multi-channel Payment Services 199