Steve Dennis

NOVEMBER 26, 2018

Nordstrom was a first mover in deploying buy online pick-up in store (BOPIS) and continues to elevate its capabilities by dedicating (and expanding) in-store service desks, among other points of seamless integration. Moreover, most of its out-sized capital investments (including expansion into Canada and NYC) will soon be behind it.

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BigCommerce

FEBRUARY 13, 2018

This strategic move helped boost customer loyalty and incentivize repeat purchases. Foursquare data shows discount stores and luxury retailers are maintaining their footholds with consumers, but ecommerce adds to the fierce competition for retailers within the mid-tier. 2005 – Etsy is launched. Image source.

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ESW

MAY 23, 2018

By bypassing retailers, brands are able to foster long-term relationships directly with their customers. They also gain control over the transaction, user experience, and customer contact information, which are crucial to generating repeat purchases and customer loyalty.

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Retail TouchPoints

OCTOBER 16, 2024

AI pricing doesn’t require personal customer data to generate optimal prices — despite the FTC’s concerns about surveillance pricing. Another compelling example comes from a leading department store that implemented AI pricing across its physical and digital channels.

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Fabric Blog

APRIL 3, 2025

Omnichannel order management refers to the process of managing customer orders across all sales channels, such as online stores, physical locations, marketplaces, and social media, in a unified system. Take Debenhams , for examplea 243-year-old department store reimagined as a direct-to-consumer brand by Boohoo Group in 2021.

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ROI Revolution

AUGUST 5, 2021

Jewelry, lodging, and department stores saw the biggest yearly sales growth compared to the other sectors measured in Mastercard’s SpendingPulse Report. But with pandemic restrictions subsiding and in-store shopping making a return, will consumers’ preference for digital continue? department stores may not survive the pandemic.

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ROI Revolution

DECEMBER 2, 2021

Retail sales as a whole still saw significant yearly growth on Black Friday according to data from Mastercard SpendingPulse. In-store sales were up nearly 43% over Black Friday 2020, with department stores up 86.4%. When it comes to large retailers and department stores, 58.2% increase over 2019. 9/9 update.

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